LogMeIn Rescue vs OpenText Exceed TurboX comparison

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LogMeIn Logo
2,398 views|1,521 comparisons
100% willing to recommend
OpenText Logo
3,645 views|2,097 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between LogMeIn Rescue and OpenText Exceed TurboX based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: April 2024).
769,599 professionals have used our research since 2012.
Featured Review
SachinAnikar
Anonymous User
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers.""Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting.""The ability see iOS devices helps us out a lot because the majority of our users are iOS device users.""LogMeIn is a remote tool that I use for remote solutions.""The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it.""Being able to transfer files quickly and easily via the remote file manager.""I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%.""​The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away.​"

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"The most helpful feature of OpenText Exceed TurboX (ETX) is that it allows you to consume heavy applications that usually have a lot of latency. I also like that the solution is fast and has a friendly UI.""The solution is perfect for Linux users."

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Cons
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that.""Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, ​it's always a problem.""Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control.""The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved.""it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device.""I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot.""The billing team was poor when fixing their billing mistake and customer service was missing in action.""I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

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"An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance.""The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."

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Pricing and Cost Advice
  • "The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
  • "It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
  • "Look at the different plans they have. Do not pay for a plan you do not need.​"
  • "The pricing is a little on the higher side, though.​"
  • "Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
  • "The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
  • "It's definitely worth the value."
  • "​The rescue model is licensed by user."
  • More LogMeIn Rescue Pricing and Cost Advice →

  • "Pricing for OpenText Exceed TurboX (ETX) is five out of ten. It's not that expensive, and it's not that affordable."
  • More OpenText Exceed TurboX Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:LogMeIn is a remote tool that I use for remote solutions.
    Top Answer:On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
    Top Answer:The solution’s pricing could be improved.
    Top Answer:The most helpful feature of OpenText Exceed TurboX (ETX) is that it allows you to consume heavy applications that usually have a lot of latency I also like that the solution is fast and has a… more »
    Top Answer:An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. Implementing the solution requires knowledge and… more »
    Top Answer:OpenText Exceed TurboX (ETX) is a VDI product that lets you remotely access applications that run on either Windows or Linux.
    Ranking
    13th
    out of 59 in Remote Access
    Views
    2,398
    Comparisons
    1,521
    Reviews
    1
    Average Words per Review
    211
    Rating
    9.0
    11th
    out of 59 in Remote Access
    Views
    3,645
    Comparisons
    2,097
    Reviews
    1
    Average Words per Review
    753
    Rating
    9.0
    Comparisons
    Also Known As
    OpenText Exceed TurboX
    Learn More
    Overview

    LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

    Free Trial

    OpenText™ Exceed™ TurboX is secure virtual desktop software that enables modern hybrid work. Leveraging the Exceed TurboX hybrid cloud VDI (virtual desktop infrastructure), organizations can allow employees to work from anywhere and any device. Exceed TurboX includes support for demanding, high-performance graphical software used in engineering product design, semiconductor design and other graphic-intense fields.

    Exceed TurboX features:

    Fast desktop virtualization software - Uses ThinX and Windows Direct protocols to offer reliable virtual access for high performance and excellent user experiences, with fast and safe protocols built directly into the remote access software.

    Centralized virtual infrastructure administration - Offers a central web portal for IT staff to monitor and manage user access to applications and includes central license management and IT-definable thresholds for system status notifications.

    Suspend-and-resume virtual sessions - Allows users to resume sessions on any computer, auto-adjusting to the new monitor resolution, whether reconnecting after connection interruptions or through a manual session suspension.

    Pixel-perfect virtual session display - Displays graphically demanding virtual desktops, including support for UHD displays and multiple monitors as part of the powerful OpenText VDI solution.

    Virtual GPU support - Supports NVIDIA vGPU, enabling a single graphics card to be split across up to 16 virtual machines for hardware-based rendering, H.264 compression and direct framebuffer access to open 3D applications faster.

    Browser and native clients - Offers access through any device to virtual applications and desktops using the native clients for Windows, MacOS and Linux.


    Sample Customers
    Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
    Advanced Micro Devices (AMD), SMS group, Philips Healthcare, TDK-Micronas
    Top Industries
    REVIEWERS
    Computer Software Company38%
    Retailer25%
    Translation And Localization Position13%
    Manufacturing Company13%
    VISITORS READING REVIEWS
    Manufacturing Company13%
    Computer Software Company10%
    Financial Services Firm9%
    Construction Company7%
    VISITORS READING REVIEWS
    Manufacturing Company31%
    Computer Software Company12%
    Marketing Services Firm6%
    Energy/Utilities Company5%
    Company Size
    REVIEWERS
    Small Business75%
    Midsize Enterprise8%
    Large Enterprise17%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise13%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Remote Access
    April 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: April 2024.
    769,599 professionals have used our research since 2012.

    LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while OpenText Exceed TurboX is ranked 11th in Remote Access with 2 reviews. LogMeIn Rescue is rated 9.0, while OpenText Exceed TurboX is rated 8.6. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of OpenText Exceed TurboX writes "Fast and has a friendly UI; allows you to consume heavy applications". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and VNC Connect, whereas OpenText Exceed TurboX is most compared with VNC Connect, Citrix Workspace, Microsoft Remote Desktop Services, VMware Horizon and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service).

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.