We performed a comparison between Galvanize IncidentBond and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response."The customization and the transparency of data while still maintaining a mostly user-friendly UI, are key features. It allows for me, as an engineer, to evolve the individual components and modules, and to create a much more meaningful picture than the individual pieces in isolation ever could."
"My favorite feature is the application vulnerability scanner."
"It's stable."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The solution is available over the cloud and is easy to manage."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The solution is stable."
"Stable – Release – Experimental" system with their releases, and all the proper checks and balances, I’d be an incredibly happy individual. I can appreciate the cause and affect, wherein the customization of the tool drives rapid release schedules, and the paradox that creates with the idea of stable releases. I’d also like more transparency about known bugs and issues."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"There is room for improvement in terms of developer support and documentation."
"The initial setup is difficult."
"The threat intelligence module needs a better dashboard."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
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Galvanize IncidentBond is ranked 11th in Security Incident Response while ServiceNow Security Operations is ranked 3rd in Security Incident Response with 14 reviews. Galvanize IncidentBond is rated 9.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Galvanize IncidentBond writes "Customization and transparency of data, while maintaining a mostly user-friendly UI". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Galvanize IncidentBond is most compared with , whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Swimlane.
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