We performed a comparison between FlexNet Manager and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a stable solution."
"The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts."
"I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data."
"So the solution has a really great licensing module, and they're constantly keeping up with the newest trends."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014."
"One area that could use improvement is the deployment of Flexera agents."
"The hardware and connectors in the product have certain shortcomings where improvements are required."
"They could improve their reporting. I'd particularly like them to allow you to schedule it."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
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FlexNet Manager is ranked 13th in IT Asset Management with 5 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. FlexNet Manager is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of FlexNet Manager writes "Suitable for those with dedicated budgets and an interest in exploring advanced functionalities". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". FlexNet Manager is most compared with ServiceNow and X-Formation LM-X License Manager, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our FlexNet Manager vs. SymphonyAI IT Service Management report.
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