We performed a comparison between FlexNet Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data."
"The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts."
"It is a stable solution."
"So the solution has a really great licensing module, and they're constantly keeping up with the newest trends."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"The initial setup is pretty straightforward."
"I am impressed with the tool's incident problem change management."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"It has given us an understanding of each layer from a server application."
"They could improve their reporting. I'd particularly like them to allow you to schedule it."
"One area that could use improvement is the deployment of Flexera agents."
"There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014."
"The hardware and connectors in the product have certain shortcomings where improvements are required."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"The solution should improve the classes of discovery assets to disregard more junk data."
"It is one of the most costly applications in terms of subscription costs."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"ServiceNow is very costly."
FlexNet Manager is ranked 13th in IT Asset Management with 5 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 37 reviews. FlexNet Manager is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of FlexNet Manager writes "Suitable for those with dedicated budgets and an interest in exploring advanced functionalities". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". FlexNet Manager is most compared with ServiceNow and X-Formation LM-X License Manager, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic. See our FlexNet Manager vs. ServiceNow Discovery report.
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