Dameware Remote Support vs Samanage comparison

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SolarWinds Logo
881 views|799 comparisons
100% willing to recommend
SolarWinds Logo
355 views|237 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Dameware Remote Support and Samanage based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: April 2024).
769,662 professionals have used our research since 2012.
Featured Review
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Top Answer:The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.
Top Answer:We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our… more »
Top Answer:I use it for incident recording based on your inventory.
Ranking
27th
out of 59 in Remote Access
Views
881
Comparisons
799
Reviews
0
Average Words per Review
0
Rating
N/A
25th
out of 59 in Help Desk Software
Views
355
Comparisons
237
Reviews
2
Average Words per Review
362
Rating
8.0
Comparisons
Also Known As
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
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Overview
DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.
"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
Sample Customers
Illinois School District
SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Top Industries
VISITORS READING REVIEWS
Government18%
Computer Software Company10%
Financial Services Firm8%
Manufacturing Company5%
VISITORS READING REVIEWS
Construction Company14%
Financial Services Firm13%
Computer Software Company10%
Government9%
Company Size
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise16%
Large Enterprise62%
VISITORS READING REVIEWS
Small Business28%
Midsize Enterprise12%
Large Enterprise61%
Buyer's Guide
Remote Access
April 2024
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: April 2024.
769,662 professionals have used our research since 2012.

Dameware Remote Support is ranked 27th in Remote Access while Samanage is ranked 25th in Help Desk Software with 3 reviews. Dameware Remote Support is rated 8.6, while Samanage is rated 7.6. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and LogMeIn Pro, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.