We performed a comparison between Cybereason Deep Respond [EOL] and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response."We have 20,000 endpoints in our organization. It's very critical to monitor each and every device with any of our solutions. By deploying Cybereason, it collects all the information from every computer and it will feed it to the AI engine and do a malware check. It's very clear cut and we save a lot of time. It detects the problem very quickly and we can prevent an issue before it occurs."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The ease of use is great."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"It's stable."
"The solution is available over the cloud and is easy to manage."
"My favorite feature is the application vulnerability scanner."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"It's all on the analysis part. They currently support from email only. If we have a problem with Cybereason like high memory utilization, for example, we send an email to their team and they respond when they see it, but there is no on-call support. They don't offer the ability to call them."
"It doesn't interact with things very well."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The threat intelligence module needs a better dashboard."
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Cybereason Deep Respond [EOL] doesn't meet the minimum requirements to be ranked in Security Incident Response while ServiceNow Security Operations is ranked 3rd in Security Incident Response with 14 reviews. Cybereason Deep Respond [EOL] is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Cybereason Deep Respond [EOL] writes "Detects a problem very quickly and enables us to prevent an issue before it occurs". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Cybereason Deep Respond [EOL] is most compared with , whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Swimlane.
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