We performed a comparison between Capriza and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."Key features include security, decreased development time, responsiveness, cross-platform."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"Very easy to implement and to respond to my clients' needs."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"It can scale well if you are managing IT assets."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"There is a need for API-based development which offers completely customized functionality."
"The pricing of the solution could be better. It's a bit high."
"The visuals are the one area where there is opportunity for improvement."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The utilization of AI in ServiceNow needs enhancement."
"I would like to see a mobile version of ServiceNow."
"The ability to embed help information onto the screens."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
Earn 20 points
Capriza is ranked 21st in Mobile Development Platforms while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Capriza is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of Capriza writes "Helps us quickly develop mobile solutions for our clients, while ensuring compliance". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Capriza is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Mobile Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
