We performed a comparison between BMC Remedyforce [EOL] and Salesforce Service Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."An inexpensive solution that is easy to set up and use without much support."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"The feature that we like best is the stability of the product."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"The reporting is very good and you can do incident matching."
"The solution is very good at integrating systems."
"I don't have the specific details, but I'm aware that Salesforce is used for campaigns, decision-making processes, and order submissions. I'm currently in the learning phase and not familiar with all the details."
"The complexity of the solution is very less."
"The interface is quite user-friendly."
"It is a stable product."
"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."
"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."
"The most valuable feature of the solution is the traceability of actions."
"It's a cloud tool, so it is easy to set up."
"They need to make it possible to more easily customize the user interface."
"The look and feel is very dated."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"My team finds the search options and the user interface to be really cumbersome."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The main concern for me revolves around the speed of certain integrations."
"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."
"The documentation could be improved."
"The integrations with other solutions can be improved."
"The pricing of the solution can be made cheaper."
"The pricing for what Salesforce Service Cloud offers is not great."
"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."
"There is room for improvement in pricing."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Salesforce Service Cloud is ranked 8th in Help Desk Software with 42 reviews. BMC Remedyforce [EOL] is rated 7.8, while Salesforce Service Cloud is rated 8.6. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". BMC Remedyforce [EOL] is most compared with , whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI.
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