We performed a comparison between 3CX Live Chat and Pexip based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."We have not had any bugs or glitches, the solution is stable."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The integration between the video and voice is the most valuable solution."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The solution offers a very user-friendly experience."
"It could be better in terms of providing more options for call recording."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"There should be an option to save some extensions."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"Since they use a capacity license model, the problem is you have to do a first step proof of concept to see how many calls you have."
Earn 20 points
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Pexip is ranked 22nd in Virtual Meetings. 3CX Live Chat is rated 8.8, while Pexip is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Pexip writes "Well-priced, user-friendly, and offers many great features". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Pexip is most compared with Cisco Meeting Server and BlueJeans Rooms.
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