We performed a comparison between 3CX Live Chat and Blackboard Learning Management based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat."The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"We have not had any bugs or glitches, the solution is stable."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"With the reporting feature you can get all the incoming and outgoing call details."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"Mobility features and remote extensions work well."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"Blackboard enables instructors to collectively gather all the grading data into one place. If students upload content or post it to a Google Doc, I can do my grading and calculate the grades. It is an excellent holding place for all of that data"
"It is scalable."
"One of the most important features is the possibility of creating unlimited subdomains."
"It encompasses various components, including course delivery modules, content management, community engagement features, digital classrooms, and mobile integration."
"The modules and courses are flexible."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"Having a video call would be a nice idea."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Blackboard has limitations in terms of delivering content and assessing student assignments because it can't handle large file sizes. It's also limited in its ability to track student activity. Instructors can see the student's most recent login, but they can't follow the activity."
"The solution must provide better integration with third-party software."
"The system falls short in terms of managing assessments and exams effectively."
"It would be ideal to create a more responsive or more intuitive template for access from telephones or tablets."
"The solution is not flexible."
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3CX Live Chat is ranked 1st in Live Chat with 54 reviews while Blackboard Learning Management is ranked 8th in Learning Management Systems (LMS) with 6 reviews. 3CX Live Chat is rated 8.8, while Blackboard Learning Management is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Blackboard Learning Management writes "Expandable with good real-time live interactions but is very expensive". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Cisco VoIP PBX, Webex and Kamailio SIP Server, whereas Blackboard Learning Management is most compared with Google Classroom, CYPHER Learning and ELITE LMS.
We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.