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Mimecast Insider Risk Management and Data Protection Room for Improvement

External Ganesh - PeerSpot reviewer
External Ganesh
Security Engineer at Comcast

Regarding how Mimecast Insider Risk Management and Data Protection can be improved, sometimes the tool is slightly laggy, wherein it would take some time for us to fetch the related logs from the Mimecast portal, and that of course can be improved. There could also be a graph or a kind of a graph where, if the organization has a smaller number of employees, it is fine, but if it has a large number of employees and different departments, then in that case, Mimecast could give us an AI suggestion upon how to improvise the current security posture, how we stand and where we can go up to in terms of implementing or tweaking the policies. As the organization's size gets bigger, it would also be better if Mimecast could provide some solutions upon how to segregate the users into groups and what groups can have which policies. Those kinds of features can be added.

Regarding Mimecast Insider Risk Management and Data Protection's AI capabilities, I think its governance and security could improve as I am not entirely sure how it works. It would be helpful if Mimecast could, as the AI capabilities are in place, maintain a strict governance policy upon the data that is being processed, especially for user personally identifiable information. As insider risk management sometimes also gets into the personal details of the user, organizations might be hesitant; even we are also hesitant to use the AI capabilities. If Mimecast could provide more information about how they store the data and whether the agents are local agents or cloud-hosted agents, that would be of great help for the organizations to consider its AI capabilities while adhering to the compliance needs of a particular organization.

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Rahul Dubey - PeerSpot reviewer
Rahul Dubey
Security Managed Services Specialist at Accenture

I would highlight reporting and analytics improvement. While the dashboard looks great, getting highly customized reports out of the system without using an external API can be difficult. The daily dashboards are very intuitive, but native executive report features could be enhanced. If you want to create highly customized reports for C-level presentation or high-level reviews, you often have to rely on their API to export data into a third-party SIEM or BI tools. Having more out-of-the-box templates for quarterly risk summaries would be a huge time-saver and advantage for this tool.

I would also mention virtual or shared environment support. It is technically specific, and there is a struggle in particular virtual desktop infrastructure environments where multiple users share a single host. One area of improvement is better out-of-the-box support for multi-user shared host environments such as Azure Virtual Desktop or AVD setups. When multiple active users share a single host simultaneously, the endpoint tracking can sometimes face performance bottlenecks or require complex workarounds to report individual data flawlessly. These are the areas where this product can improve.

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MP
MeetPatel
Network Security Engineer at a tech services company with 1,001-5,000 employees

A con to mention is that Mimecast Insider Risk Management and Data Protection, at times, may not capture everything. For instance, the time that Mimecast Insider Risk Management and Data Protection took to process something such as incoming email is normally fifteen to twenty seconds, which is completely normal. Though the email is released, delays of ten to twenty minutes may be experienced, which does not get captured in Mimecast Insider Risk Management and Data Protection. It may show delays on the recipient's mail server end, but creates a contradiction since in Mimecast Insider Risk Management and Data Protection I do not see any delay, while the recipient's mail server indicates a delay occurring at Mimecast Insider Risk Management and Data Protection.

For testing, I whitelisted the specific domain for the sender's email. After whitelisting that, the delay disappeared, yet I wonder why Mimecast Insider Risk Management and Data Protection did not capture that in this specific log. This issue has not occurred often, maybe once or twice in the past six to seven months, but understanding that aspect has led me to reach out to OEM. They provided their views, but I was not very satisfied; they could show where it is getting captured and why it is not highlighted clearly. That is a con of Mimecast Insider Risk Management and Data Protection, but overall, it is a great tool. Mimecast Insider Risk Management and Data Protection is totally recommended. The policies are solid, they work effectively, the implementation time is not very long, integrations with SIEM are quite easy, and the Glassbreak account is something I have tested, making Mimecast Insider Risk Management and Data Protection better in this regard. Overall, it is a great tool.

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Buyer's Guide
Mimecast Insider Risk Management and Data Protection
July 2026
Learn what your peers think about Mimecast Insider Risk Management and Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,153 professionals have used our research since 2012.
Edwin Chiwaula - PeerSpot reviewer
Edwin Chiwaula
Senior Service Desk Engineer at a comms service provider with 201-500 employees

Mimecast Insider Risk Management and Data Protection could be improved if they can offer a remote app for ease of use. If the team is not working from a workstation, we usually have the service access through our laptops, and if there's an interface on a mobile basis, that would be useful.

Ease of use for our newer recruits is an area for improvement. When someone just joins our team, we want an easy onboarding process for them to understand why Mimecast Insider Risk Management and Data Protection is in place. Sometimes we do not have the capacity to train someone, but we would like to ensure that Mimecast Insider Risk Management and Data Protection is able to provide that training information to get them up to speed on what our system is, what our setup is in the Mimecast platform. Maybe implementing a deep dive AI tool that understands our organization much better and can relay information to anyone that we're training would help. This way, we can pull training parameters to track areas where our technical teams can improve their understanding and knowledge base and skill base into making use of Mimecast Insider Risk Management and Data Protection better.

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SM
Sravan Mula
Infrastructure Contractor at a real estate/law firm with 11-50 employees
Mimecast Insider Risk Management and Data Protection could be improved by enhancing the dashboards and UI data. I want executive dashboards available so that I can share them with my C-suite team.

Regarding Mimecast Insider Risk Management and Data Protection's AI capabilities, I think its governance and security are effective because it has reduced false positives in data protection as well as inside risk alerts, improved real-time detection of data exfiltration attempts, expanded monitoring to email, M365 teams, SharePoint, increased automation for incident response and remediations, and improved integration with SIEM and SOAR.

I find Mimecast Insider Risk Management and Data Protection's AI accuracy and reliability of its output to be consistent and trustworthy for my organization.

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PP
Priti Patil
Cybersecurity analyst at Infosys

Mimecast Insider Risk Management and Data Protection already provides data loss prevention through content examination and email encryption; however, the insider risk management and data protection could be enhanced by adding more intelligent, behavior-based detection and integration with enterprise security tools.

I wish for better integration with SIEM and XDR, specifically improved integration with platforms such as Splunk, Microsoft Defender, and Sentinel.

Mimecast Insider Risk Management and Data Protection is already providing strong email security and data loss prevention capabilities, but the insider risk management could be enhanced by adding advanced user behavior and analytics, including AI-based risk scoring and more context-aware data loss prevention policies. Deeper integration with SIEM and XDR platforms would improve visibility across the security system, and with better data classification and adaptive security policies, it would help reduce false positives and prevent sensitive data from leaving the organization.

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Vanpreet Sandhu - PeerSpot reviewer
Vanpreet Sandhu
Director of Operations (India) at a tech services company with 1-10 employees

Improvement-wise, just because I have other clients who use Abnormal and Material Security, I can say Mimecast Insider Risk Management and Data Protection's dashboard is not that user-appealing, where someone would actually go through their dashboard and figure out metrics. Additionally, navigating their platform is not the top product. These are things they could improve on and that would add really value.

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reviewer2861001 - PeerSpot reviewer
reviewer2861001
Cloud Consultant at a comms service provider with 10,001+ employees

Regarding improvement for Mimecast Insider Risk Management and Data Protection, I believe there is one area that needs attention: QR code phishing. I can see it is still allowing some emails that have phishing QR codes inside them or some phishing attachments. It needs to slightly improve on the QR-ishing side.

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Uimsingh Uimsingh - PeerSpot reviewer
Uimsingh Uimsingh
Exchange Domain Support at a manufacturing company with 10,001+ employees

Mimecast Insider Risk Management and Data Protection can be improved by enhancing policies and rules.

One improvement I would suggest is to create a dashboard where we can view all data, such as how many emails we receive and how many get blocked, rather than having to go through subfolders. A dashboard would allow us to easily check everything on one screen.

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MR
Mandeep Ranjan
Iam Analyst at a renewables & environment company with 1,001-5,000 employees

Everything in Mimecast Insider Risk Management and Data Protection is good, and nothing requires improvement. However, I would suggest adding features like AI and automation, as this application is used by various teams, and automating processes like blacklisting unwanted email domains could greatly benefit users and customers.

Mimecast Insider Risk Management and Data Protection should provide the flexibility to customize the application features based on the company's needs.

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Karsh Trivedi - PeerSpot reviewer
Karsh Trivedi
Security Engineer at Payatu
There are no particular reviews on improvement from my side regarding Mimecast Insider Risk Management and Data Protection.

I think the UI of Mimecast Insider Risk Management and Data Protection can be more optimized, as it feels slow and laggy at points. If that can be optimized and improved, that would be better.

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HR
Harshitraj Das
technical specialist at a tech vendor with 10,001+ employees

Mimecast Insider Risk Management and Data Protection could improve by adding a feature to analyze URLs; there is a need for complexity given modern AI developments. For users, it is difficult to determine if a URL is legitimate. Mimecast Insider Risk Management and Data Protection should incorporate features to detect if a URL is malicious or generated by AI, especially since many attackers use scripts to bypass mail gateways.

As for the user interface of Mimecast Insider Risk Management and Data Protection, it is quite simple and effective. I do not think there is any improvement needed on the user interface side, but in configuration, sometimes users mistakenly click a button and can accidentally close entire processes, which should be improved.

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Joseph Makinta - PeerSpot reviewer
Joseph Makinta
Deputy Director, Ict Security at a government with 201-500 employees
Mimecast Insider Risk Management and Data Protection can be improved because we struggled with configurations. I suggest that Mimecast provide training and certification on that component and ensure that alerts are more accurate, including the fine-tuning of the alerts.

In terms of integration with other tools, there should be a look at the firewalls for integration to the perimeter security.

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Bukhosi Ndlovu - PeerSpot reviewer
Bukhosi Ndlovu
Cyber Security Engineer at a computer software company with 51-200 employees

Mimecast Insider Risk Management and Data Protection can be improved by incorporating artificial intelligence and machine learning into the environment for ease of operation and handling processes at machine speed.

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Livhuwani Ratshinanga - PeerSpot reviewer
Livhuwani Ratshinanga
IT Administrator at a media company with 201-500 employees

To improve Mimecast Insider Risk Management and Data Protection, I believe the product should provide more options for creating custom rules in the portal. Since hackers are constantly developing new attack methods, Mimecast should continue evolving to keep pace with these threats and give us more options to create additional rules. There have been scenarios where we felt that if Mimecast could allow us to do certain actions, we could have blocked or avoided security issues, though I do not have a specific example at this moment.

I give Mimecast Insider Risk Management and Data Protection a rating of eight because there are several areas where I feel the product could improve. There are scenarios where we find ourselves wishing we could perform certain actions within the platform. Additionally, there have been instances where a document or link has bypassed Mimecast, causing us to question why it was not blocked before reaching users.

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Megha Pradhan - PeerSpot reviewer
Megha Pradhan
Cyber Security Analyst at a computer software company with 201-500 employees

For the improvement of Mimecast Insider Risk Management and Data Protection, it would be helpful if the timestamps in the console and the timestamps in the emails where we get all outgoing mails were the same, as this would provide more clarity. Additionally, some documents do not fetch carbon copies in the emails, so we need help with that.

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HK
Harika Kilari
Exchange Engineer at Kroll

Mimecast Insider Risk Management and Data Protection could be improved by providing more advanced features within the platform. If it collaborated with other different features, that would be more helpful.

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NB
Naveen Balaji
Information Technology Technical Support at Cobweb Solutions Ltd

Improvements could be made through AI-based risk explanations to provide better guidance on necessary enhancements to the platform.

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SB
ShraddhaBhandurge
Infrastructure Security Engineer at a tech vendor with 201-500 employees

Mimecast Insider Risk Management and Data Protection is good, user-friendly, and has a nice UI. I do not think there should be any improvement at this time. Everything I have used has been user-friendly, so I do not think there is any improvement I need to suggest.

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Chuck_Mackey - PeerSpot reviewer
Chuck_Mackey
Director, Cybersecurity Consulting at a tech services company with 51-200 employees

In a couple of instances, we had a little bit of trouble in getting it distributed throughout the organization. We ultimately managed to do it, but they talk about it being a pretty simple process, and it became a little laborious. It would just turn away. The agents were not being distributed. It was just churning and churning and churning. When we were looking for specific categories of data, it was getting bogged down, but that was not even so much Code42, although some of it was their issue. It really has to do with the overall infrastructure and what the organization is prepared to do. If the infrastructure or the networking is a little hinky or you don't have a really finely tuned network infrastructure environment and your patches aren't up to date on your servers and your endpoints, it could get a little sticky. Other than that, it was okay. We really didn't have much problem beyond that. It took a couple of days to sort that out, but it was no big deal.

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SS
SSH
Incident Response Officer at a educational organization with 1,001-5,000 employees

The solution has been designed for a different approach than the one followed by other DLP solutions in the market. Most of us who come from the mindset of filtering out incidents using a content-specific approach may find this solution limited. The next updates for the solution may benefit from using some of the features provided by older solutions in the market to allow for a deep dive. There is limited support for data at rest.

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reviewer1067547 - PeerSpot reviewer
reviewer1067547
Chief Architect - Ethical Hacker at a tech services company with 1-10 employees

As a newcomer into a business that is running this software, what I think could be improved is how I get support.

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reviewer1466544 - PeerSpot reviewer
reviewer1466544
Owner

There doesn't seem to be any feature that is lacking.

View full review »
JC
Jose Chambilla
CrashPlanPROe Application Manager at SIL International

I would like to see more flexibility on privileges, perhaps create another kind of admin for regions. Also, I would like the ability to access logs without having to be on the actual device or a super-admin.

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it_user817440 - PeerSpot reviewer
it_user817440
Owner

The application, written in Java, required far more system resources on a Client than other solutions.

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it_user642642 - PeerSpot reviewer
it_user642642
Research IT Support Specialist at a tech vendor
AW
Alexander Warren
System Administrator III at a university

More security would be nice, I would love to be able to remotely brick a stolen laptop and it's hard disk drive (HDD). A larger web restore limit would help as some of the files we have to recover are much larger than 500MB.

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it_user752553 - PeerSpot reviewer
it_user752553
Information Security Specialist at a construction company with 5,001-10,000 employees

Reporting could use an overhaul. It is very limited. Adding in more commonly requested reports. They can provide you with the reporting you need, but then it's in Excel files and you lose the single dashboard for your data.

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KM
Kurt Miller
Senior IT Manager at a marketing services firm with 11-50 employees

Java, please get rid of Java.

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it_user569241 - PeerSpot reviewer
it_user569241
Sr. Desktop Engineer at a tech vendor with 51-200 employees

None, it always works great. Always looking forward to new features that Code42 will implement. The support site has been recently rebuilt and works great.

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it_user559902 - PeerSpot reviewer
it_user559902
ABS Support Analyst at a tech vendor with 1,001-5,000 employees

I am not sure, since we use an old version of the application (planning on doing the upgrade next year) and it has flaws but I don't know if they have been fixed on the newer versions. I saw the new version and just by seeing it I think it provides more information on the status of the server with out going thru all the steps on the old version. I think one we can improve is the compression but I am not familiar with the newer version so I cannot really share an opinion on that.

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it_user628431 - PeerSpot reviewer
it_user628431
Director, Information Technology and Technical Support at a consultancy with 501-1,000 employees

I would love the ability to export archives of old backup data in a .zip or something like that, but the system currently requires a restore to a workstation directly.

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it_user619389 - PeerSpot reviewer
it_user619389
Senior Desktop Engineer at a tech vendor with 51-200 employees

Even with the constant improvements coming quarterly, I would definitely appreciate the night mode in the administrator console to be brought back.

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PC
Paul Cottey
Chief Information Officer at a financial services firm with 51-200 employees

If you install the home user version of CrashPlan, you will need to uninstall it before you are able to install the pro version. This only matters if you install the wrong version the first time.

View full review »
it_user497994 - PeerSpot reviewer
it_user497994
Administrator at a non-profit with 51-200 employees
AS
Andrew Salinger
Manager, IT at a engineering company with 1,001-5,000 employees

So far, so good. I have not seen a ton of places that need improvement. There are some users who just do not come online frequently enough, or have a good enough connection to be backing up all their files frequently/often.

The biggest area to improve would be notifications for admins.

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it_user533700 - PeerSpot reviewer
it_user533700
End User Technology Manager at a healthcare company with 501-1,000 employees

The usability of the cold storage could be a little more user friendly. It is quite a process to access the data from cold storage. I also think there should be a different licensing level for cold storage accounts.

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it_user526053 - PeerSpot reviewer
it_user526053
IT Officer at a non-profit with 501-1,000 employees

Reporting could be stronger. With the API you can do a lot of reporting, but it is not built in very robustly.

License management could be improved; currently in hybrid format, you can get a total license count but not how many of those licenses are cloud vs local or how many cloud licenses are left.

They are using a federated model for storage servers and I would love to see that carry over to client upgrades so that they do not all come back to my central server for the update files, which could easily be stored on the storage server for distribution locally.

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it_user420897 - PeerSpot reviewer
it_user420897
Senior Systems Engineer at a comms service provider with 51-200 employees

It's really hard to improve a software that is already great. They recently have added the legal hold, which allows our administrators to place a simple hold on files that need to be versioned.

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it_user486072 - PeerSpot reviewer
it_user486072
Desktop Services Specialist at a tech vendor with 501-1,000 employees

The software itself is really pretty great. From time to time, you will see issues with the software not connecting to the on-premise server, or the client crashes on a users machine. But with any software, these things happen.

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it_user489426 - PeerSpot reviewer
it_user489426
Sr. Systems Administrator at a pharma/biotech company with 10,001+ employees

At this time the solution seems to fit our needs nicely. I do not have any areas that I feel need improvement. Product is easy to use and deploy

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it_user485208 - PeerSpot reviewer
it_user485208
Technical Support Analyst at a media company with 10,001+ employees

The login screen for customers could be improved, I find that the white and grey could be hard to read for some customers depending on the brightness of their screens.

This is a review for the design, the login screen has a white background and the text is grey, I've seen it hard to read on some monitors because the text can be barely visible.

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it_user436632 - PeerSpot reviewer
it_user436632
Network and Database Manager at a tech services company with 51-200 employees

Upgrade process a bit time consuming, but worth the time. Once you have the backup strategy working you don't really need to touch anything. Once in a while a client will lose contact. We have not figured out why. However, the backup usually kicks back in the next day without touching the client.

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it_user434397 - PeerSpot reviewer
it_user434397
IT Manager at a non-profit with 51-200 employees

Admin notification of changes made by end users. Logs of who made the change to configuration and when.

Dashboard overview to include what devices aren't at 90% or above complete.

The GUI doesn't always show the most current settings upon opening a screen.

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it_user430326 - PeerSpot reviewer
it_user430326
Marketing Guru at a security firm with 51-200 employees

The only area of improvement/complaint that I have is that the system is a bit too aggressive during the initial backup - it starts backing up files to the Code42 cloud almost immediately after installation without giving you an option to pick the files to be backed up first. It's easy to correct, but it can be annoying if you don't want the default selections to be backed up.

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it_user424716 - PeerSpot reviewer
it_user424716
BIM Manager at a construction company with 51-200 employees

The support documents, although very thorough - can take a long time to readthrough. I would often prefer a simplified version

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it_user398736 - PeerSpot reviewer
it_user398736
Technology Support Manager at a educational organization with 51-200 employees

It's a bit thick, so it takes time for admins to utilize full capabilities of the product. What I mean is that in Photoshop, for example, it's a huge program and for admins under the hood it can take weeks to really sort through all the functions and capabilities. There is extensive documentation though and help is just a chat box away, so you can get through it. It just takes time for admins to learn all the ins and outs of the program, but like Photoshop it's worth it

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it_user351096 - PeerSpot reviewer
it_user351096
TSS with 1,001-5,000 employees

I believe most of this has been ironed out, but I have previously hit a few snags in the client deploy-upgrade process with the customized backup agent. Recent deployments of the backup agent have gone smoothly.

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it_user411552 - PeerSpot reviewer
it_user411552
Information Technology, Parts Sales at a transportation company with 51-200 employees

25-license minimum needlessly shuts out small business users, support for desktop and mobile Safari browsers needs work.

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it_user407556 - PeerSpot reviewer
it_user407556
Senior Security Engineer - Systems Management at a financial services firm with 5,001-10,000 employees

Quite simply, considerations for security, that have made huge strides in this area. Endpoint backup really should be done with DLP and legal hold considerations and Crashplan is all over this.

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it_user408096 - PeerSpot reviewer
it_user408096
Dell KACE Advisory Board Member at a tech company with 10,001+ employees

I don't really have any suggestions for improvement, this is a great platform. If anything, make integrating cloud storage a little bit easier - I'd love to be able to choose the close I'm going to push to, but it's hard to find instructions for doing that.

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it_user409134 - PeerSpot reviewer
it_user409134
IT Technician at a tech services company with 51-200 employees

They may need to add more features since Google Drive and Dropbox are getting into more and more markets. People don't use traditional backup anymore.

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it_user392001 - PeerSpot reviewer
it_user392001
Contributing author at a media company with 51-200 employees

The GUI could use improvement, but generally it's fine. 

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it_user391362 - PeerSpot reviewer
it_user391362
Sim Tech Lead at a healthcare company with 1,001-5,000 employees

We would like to see a little more flexibility in the reporting from the admin console. That is being highly touted in the newer versions, though. This criticism may be resolved when we upgrade soon.

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it_user392004 - PeerSpot reviewer
it_user392004
Manager, IT at a marketing services firm with 51-200 employees

I would love to have an app on my phone to give me status updates on the backup system and push me notifications if something goes offline or has an issue so I wouldn't have to go look at the dashboard as much.

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it_user266166 - PeerSpot reviewer
it_user266166
Director of Information Systems with 501-1,000 employees

Improved reporting on backup progress. Re-scan shows how much data there is to scan for a backup, not how much data there is to backup (E.g. Scanning 1 TB drive may show 800 GB to 'backup' which means it is scanning 800 GB but may only find 10 MB of data that needs to be transmitted off the laptop to a backup destination).

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it_user371184 - PeerSpot reviewer
it_user371184
Customer Support Analyst II with 501-1,000 employees

What would be great would be if they could improve the featur eset of the mobile application. Yes, I can review my backups from there and download them to my phone, however, what if it could do more. What about backing up the data on my phone and tablets? A secure backup of work related pictures and downloaded forms on organization-owned mobile devices would be great to have.

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it_user361956 - PeerSpot reviewer
it_user361956
IT Manager at a tech services company with 1,001-5,000 employees

My only real criticism with Code42, is that in the last year they have not focused sufficiently on the development of CrashPlan. I feel like they made a poor choice to focus too much on SharePlan, which was not something that was critical to their core business.

CrashPlan is also a bit behind the curve on features related to legal hold and e-discovery, but they are trending in the right direction.

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it_user357099 - PeerSpot reviewer
it_user357099
Network Security Administrator at a real estate/law firm with 501-1,000 employees

In the beginning, we had a few issues with the Email Invites from the dashboard. Whether it was a result of how we stood up the product, or how it was communicating with the Cloud, we found that it was easier to deploy from within our own internal tool and walk our Users through configurations ourselves.

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it_user354342 - PeerSpot reviewer
it_user354342
Senior Systems Engineer at a real estate/law firm with 501-1,000 employees

It's not available for iPads yet. As we have users that only have iPads, their data is not able to be backed up at this time. Have to resort to using iCloud.

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it_user349107 - PeerSpot reviewer
it_user349107
Senior Network Engineer at a real estate/law firm with 501-1,000 employees

Not available for iPads yet. As we have users that only have iPads their data is not able to be backed up at this time. Have to resort to using iCloud.

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it_user349092 - PeerSpot reviewer
it_user349092
Systems Administrator at a healthcare company with 501-1,000 employees

Integrate an antivirus into the client would be the only thing I could suggest as an improvement of this product.

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it_user338202 - PeerSpot reviewer
it_user338202
Technical Systems Engineer at a tech services company with 51-200 employees

Less IT time and frustration to monitor and check the endpoint backups.

More time for the IT department to do some other activities.

Improved revenue.

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it_user344262 - PeerSpot reviewer
it_user344262
Knowledge Manager/Technical Support Specialist at a consultancy with 5,001-10,000 employees

Since the product works in the background and, so far, has been able to restore multiple versions of files, I don't see any need for improvement.

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it_user337263 - PeerSpot reviewer
it_user337263
Owner/General Manager at a tech services company with 51-200 employees

I have not run across anything as of yet that I would improve on with this product. Everything that we have seen so far has been incredible.

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it_user312414 - PeerSpot reviewer
it_user312414
Helpdesk Technician at a healthcare company with 51-200 employees

Hey, Code 42! Isn't it time that we lose the Java dependency??

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it_user300762 - PeerSpot reviewer
it_user300762
Server Advisor at a tech company with 10,001+ employees

Java needs to go away.

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it_user279222 - PeerSpot reviewer
it_user279222
IT Manager with 51-200 employees

Removal of the Java engine would be fantastic.

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it_user278385 - PeerSpot reviewer
it_user278385
Infrastructure and Support Manager with 51-200 employees

Would like to see the ability to bulk clear alerts in the admin console in a future release.

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it_user277506 - PeerSpot reviewer
it_user277506
Infrastructure Engineer at a tech vendor with 10,001+ employees

Reporting is pretty limited if you are not using the API.

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it_user274059 - PeerSpot reviewer
it_user274059
Customer Support Technician with 501-1,000 employees

Minimal to no data loss, and a lot of time saved as well as user peace of mind.

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it_user269073 - PeerSpot reviewer
it_user269073
Student Technology Integration with 501-1,000 employees

CrashPlan deployment and integration with existing systems was easy, but the interface could be more helpful to non-tech savvy users. Especially in the education environment, we have many users that are not accustomed to the idea of cloud backup and have difficulty understanding what is happening and when it is happening. Some parts of the UI aren't very helpful in walking the end user through what is happening.

In the next release, I would love to see the ability to merge a personal account with an enterprise one. We have a few members of our staff or faculty who have existing CrashPlan accounts, and they have been unable to get the data backed up in these accounts to merge with their provided work account. I understand there may be differences in billing, etc., but it would be a helpful feature.

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it_user270174 - PeerSpot reviewer
it_user270174
Senior Manager, Enterprise Systems Management at a consultancy with 5,001-10,000 employees
it_user267390 - PeerSpot reviewer
it_user267390
Application Specialist–Advanced at a media company with 1,001-5,000 employees

They could always reduce the price.

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it_user266166 - PeerSpot reviewer
it_user266166
Director of Information Systems with 501-1,000 employees

Protecting Servers would be an excellent area to improve. There are workarounds but basically you have to treat them as end-users, which is not the same experience for a server environment.

When reporting backups, the system presumes all data must be backed up, resulting in irrelevant progress metering (500 GB to backup...but really only a change set of 1 MB)

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it_user261561 - PeerSpot reviewer
it_user261561
IT Specialist with 1,001-5,000 employees

None at the moment.

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it_user262140 - PeerSpot reviewer
it_user262140
Network Administrator with 501-1,000 employees

As we aren't using the latest version yet, I don't want to suggest improvements to the platform.

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MM
Michael Madayag
IT System Administrator with 1,001-5,000 employees

Download speeds could be faster when restoring from the cloud.

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it_user262119 - PeerSpot reviewer
it_user262119
Assistant Director of University Card Services with 501-1,000 employees

Adding multi-user support would be huge. It would help immensely with access and administration challenges in the higher education realm.

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it_user261405 - PeerSpot reviewer
it_user261405
Senior System Administrator at a university with 1,001-5,000 employees

It is a little confusing for users when they are replacing a laptop - a couple have wiped out their backup by choosing "adopt" before they do a restore. Maybe an option or rewording or step-by-step guidance so they can restore their old documents and then continue using this new device in place of the old?

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it_user261306 - PeerSpot reviewer
it_user261306
Logistics Analyst/Systems Administrator at a aerospace/defense firm with 1,001-5,000 employees

I'd like to see some better options with account management in the software and a simpler way to track where you are using licenses.

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it_user261600 - PeerSpot reviewer
it_user261600
ITS Support Analyst II with 501-1,000 employees

Multi user environments are not currently supported and has been an inconvenience on several occasions.

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it_user261576 - PeerSpot reviewer
it_user261576
IT Director at a tech vendor

I am waiting for them to develop an app that can be installed on a smartphone or tablet that backs up the data as it does for computers.

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it_user261339 - PeerSpot reviewer
it_user261339
Systems Administrator Asst. at a university with 1,001-5,000 employees

In the places we have slower connections it has a time out problem. A time setting would be nice so we can set these clients to backup after hours.

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DT
Deron Turner
Data Center Technician with 1,001-5,000 employees
it_user261282 - PeerSpot reviewer
it_user261282
Executive & Internal System Support with 1,001-5,000 employees

None of that I can find.

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it_user173670 - PeerSpot reviewer
it_user173670
Venture Center Senior Associate with 1,001-5,000 employees

Not really. Does everything so well.

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it_user172851 - PeerSpot reviewer
it_user172851
Managed Service Engineer with 51-200 employees

The administration side as reporting ability is lacking.

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Buyer's Guide
Mimecast Insider Risk Management and Data Protection
July 2026
Learn what your peers think about Mimecast Insider Risk Management and Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,153 professionals have used our research since 2012.