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Cloudflare Room for Improvement

BW
VP/Director of IT

I think they have failed with their technical support. I feel I would have gotten to a solution faster, quicker, and more efficiently if they would have been there to just answer a couple of questions. I had to read so much documentation to validate what I was about to do versus what I had already known I could do. They almost lost me as a customer and it was only because I had a bit of time and the gumption, the drive to keep going. I'm glad I did, but I'm not happy with the road. It was bumpy.

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FS
Senior Consultant CDN at a comms service provider with 10,001+ employees

There should be a specific price list for enterprise-level customers.

Another problem with this product, as a reseller, is that your customer needs to give you access to all of the features before you can help them. This is different than with other vendors, where you have insight into the customer's contract. Unless the customer gives me access to their dashboard, I am totally blind and cannot really support them. The problem is that it makes it difficult to give them support. There should at least be a read-only view of the data so that resellers can properly support the clients.

Essentially, the dashboard is not well set up for resellers. Resellers need to have a dashboard view of all of their accounts.

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AF
Project Manager at a tech services company with 1-10 employees

It would be ideal if the product had some sort of live tracking functionality available to us.

The solution could work at being less expensive. It costs a lot to use it.

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Find out what your peers are saying about Cloudflare, Imperva, Sucuri Security and others in Distributed Denial of Service (DDOS) Protection. Updated: January 2022.
563,327 professionals have used our research since 2012.
MC
Network Security Engineer at a computer software company with 201-500 employees

The product is already being developed out quite well. I don't see any room for improvement in terms of features.

The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful.

If they could offer more filters, that would be very useful for our organization.

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President and CEO at Mekas Cloud Services

Latencies are always a problem.

Also, one thing I would say is you have to maintain DNS through their services. I don't know if that's a requirement or not.

Latencies are the key issue. If you are not caching and just using DDoS then definitely, there are some latencies added to the traffic.

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MU
Information Technology Engineer at a tech vendor with 11-50 employees

It should have easier documentation for the configuration. It's very technical and people who aren't technical should also be able to do the configuration. 

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CTO at QROK GmbH

There are some issues with the CDN services.

Also, the connection could be improved.

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Find out what your peers are saying about Cloudflare, Imperva, Sucuri Security and others in Distributed Denial of Service (DDOS) Protection. Updated: January 2022.
563,327 professionals have used our research since 2012.