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Cisco Wireless WAN Room for Improvement

Ghayas Uddin - PeerSpot reviewer
IT Specialist at a manufacturing company with 1,001-5,000 employees

We found the initial setup to be a bit complex due to the CLI commands. It's a little bit difficult and requires us to move and to convert. Certain CLI commands we are forced to undertake.

The solution should also enable Bluetooth Low Energy devices, which serve the purpose of maintaining and managing one's tracking system. 

The new product, 802.11ax BLE, enables features for tracking devices. It can be used for antivirus protection or in the event of any risk. It is a new technology and allows one to see where things are moving. The 802.11ax incorporates the features of the Cisco 9115ax model. The feature is very good. 

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Manager - Technology at a tech services company with 10,001+ employees

The coverage area on some of the low-end access points isn't the best. The high-end ones are fine, but we've had bad experiences on the other ones. Compared to some of the non-Cisco access points we use, the low-end access points from Cisco have shown to give only very minimal coverage.

I am currently wondering how Cisco is going to handle the connections between 5G and the WiFi 6. These new technologies have similar features and I would expect, in the future, that there will be some integration between them.

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3rd Line Systems Engineer at a legal firm with 1,001-5,000 employees

The new platform of Cisco Wireless WAN I did not like, there weren't many features available. The online platform has more options.

We found ourselves needing to integrate Cisco Wireless WAN with another Cisco product, called Cisco DNA, to try and receive more assurance on the data. It's another piece of hardware that you're putting onto your network. It could have been a cloud solution. Before Cisco, we used to have Cisco Prime which used to give us more in-depth analytics, such as heat maps of someone complaining about wireless access in a specific area. You could drill down into that, but you don't receive that information from the Cisco controller. We will receive the information if we implemented the DNAC solution, but it is another solution that we're implementing from Cisco. A competitor could probably do it in a better way reducing the need for multiple solutions.

Overall Cisco Wireless WAN could improve by giving more granular reporting and alerts back on issues and not having to integrate other tools onto the same platform. However, the platform is new, the interface is continually developing. Hopefully, they can improve quickly.

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Buyer's Guide
Cisco Wireless WAN
September 2022
Learn what your peers think about Cisco Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,779 professionals have used our research since 2012.
Technical Coordinator at a educational organization with 1,001-5,000 employees

The price could be better. It's too high.

It's also hard to get the product because of climate problems.

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Muhammad Alim Besari - PeerSpot reviewer
Solution Architect at Packet System Indonesia

Apart from the features and benefits that Cisco Wireless LAN Solution has been given, some areas are still need to be improved. For example on part of onboarding the AP. For customer who has old version WLC (AireOS version) and want to migrate their AP to new WLC (IOS XE version) sometime requires extra effort because of DTLS certificate issue or no valid ap manager. 

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Alexander Rauch - PeerSpot reviewer
Delivery Manager Network Services at a consumer goods company with 1,001-5,000 employees

The pricing of the solution could always be better. If they could work to make the costs more competitive, that would be ideal.

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Aladdin Sayed - PeerSpot reviewer
IT & Application Manager at JV

The initial setup is somewhat complex. 

I need to look deeper into the DNA of the solution before making any suggestions for the solution. I need to do more research.

Sometimes you do not get a good person helping you with technical support.

We did have issues with the product that made us concerned about the overall stability.

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Bram Cuppens - PeerSpot reviewer
Network Administrator at UC Leuven-Limburg

When you have a question related to support, getting direct or faster access to someone technical would be ideal.

The pricing is a bit high.

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MartinVelazquez - PeerSpot reviewer
Coordinator of IT infrastructures at UMC Electronics Mexico

The only disadvantage of Cisco is maybe the cost. It’s more expensive than other brands, like, for example, HP. You do have to pay for licensing yearly, which is not the case with some others. We’d like to just have a one-time payment option.

The interface could be better. When I connect to the wireless controller, the graphic or the user interface is complicated. It’s hard to understand all the models of the interface. They should work to make it easier.

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TelkomFlexi Representative Office Manager at Telekomunikasi Indonesia

They can provide more user-friendly control. It would be good to see an easier to manage common control line. An improved web UI could allow everything to be controlled from the website. 

I hope Cisco can improve the capacity to service a high density of users in a small area, as currently we have difficulties with this.

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Ahmed Hawana - PeerSpot reviewer
Network and Security Engineer at IDSC

The solution could lower its pricing to make it more affordable. Cisco is expensive in general.

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Pawel Gawronski - PeerSpot reviewer
Enterprise Architect at RB

Documentation is an area that needs review. It should be more dynamic and it should be easier. 

The dashboarding capabilities need to be improved. I want to have all of the information on one dashboard. It should show all of the details about the Wi-Fi system, how it has helped, the architectural design, and the KPIs.

Definitely, I would like to have some modules for ML built into the platform. This is something connected with AI. 

I would like more information about the user experience that should be included in the Wi-Fi process and products for every vendor. 

The user experience is important, and digital experience is how we perceive Wi-Fi in the organization. It is what we would like to have also seen on the visualizations such as dashboards.

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Consultant - Smart Buildings at a tech services company with 201-500 employees

Cisco Wireless WAN could be improved by introducing a low-power wireless access point that could be installed in an outside environment. I would also like them to add an option without any licensing controller so that the customer could just purchase access points, then plug and play. In the future, Cisco Wireless WAN should include cloud control, centralized management, and branch connectivity.

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Sumanth Myneni - PeerSpot reviewer
Architect at PepsiCo

The price of Cisco Wireless WAN could improve, it is expensive.

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RaymondCash - PeerSpot reviewer
Sr Police Desk Supervisor at a tech services company with 11-50 employees

If there's a problem, it's usually when Cisco pushes out updates. The users don't always push the updates to their computer, and it causes some issues. It's reliable as long as everyone is doing what they're supposed to.

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Senior software engineer at Lifeline IT

The initial setup and deployment should be easier.

The technical support needs to be improved.

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ANKIT GAJJAR - PeerSpot reviewer
IT Project Manager at CPS TECHNOLOGIES

It needs to increase its strength in capacity. We'd like to cover more areas for WiFi accessibility.

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Rahul Khandelwal - PeerSpot reviewer
Network Technical Manager at KPMG

There are a number of areas for improvement in Cisco Wireless WAN, including sensitive applications which face issues on wireless stuff and difficulty troubleshooting. In the next release, Cisco should include more troubleshooting features, especially for sensitive applications like Teams and other voice and video applications. There should be easy ways to analyze the wireless network to find where the problem is. 

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IT Specialist at Icall LTD

The interface is a little bit difficult to understand at times. It would be good if Cisco were to make it user friendly so that everyone can easily configure it without the need to do certifications and courses to learn how to use all of the devices.

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Majid Yousuf - PeerSpot reviewer
Sales Engineer at Logicom

The DNA space is a separate license cost, which should be included in the license.

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Department Leader: Project Leadership Production Compact at a retailer with 10,001+ employees

In the future, Cisco Wireless WAN could improve its ability to expand.

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Network Manager/Architect at a university with 10,001+ employees

The cost and support should be improved, and there should be support for the 6E standard.

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Renato Piza - PeerSpot reviewer
Partner and Sales Director at Just4It

We have had some problems connecting to the internet with Cisco Wireless WAN, but it is not the equipment or configuration. Additionally, the integration with access control security could improve.

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Buyer's Guide
Cisco Wireless WAN
September 2022
Learn what your peers think about Cisco Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,779 professionals have used our research since 2012.