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Sr. NetOps Engineer
Video Review
Real User
Apr 9, 2023
High level support service and a robust API, but the automation tools could improve
Pros and Cons
  • "The primary benefits of using Cisco Secure solutions are time-saving, a robust API, and convenience for the security team."
  • "The Cisco Secure Firewall could benefit from enhancements in its API, documentation, and automation tools."

What is our primary use case?

Our primary use case for Cisco Secure is through Cisco FMC, which we have automated using Cisco's Terraform provider for FMC. Our automation journey began with the Cisco ACI fabric, where we leveraged the Terraform provider for ACI. Eventually, we realized we could also automate firewalls and our HA clusters using the Terraform provider for FMC. This allowed us to create DMZ networks, specify IPS and IDS rules, and follow the infrastructure as a code concept. Our cross-common security team can review the repository in GitLab and approve it with a simple click of a button. This is the primary benefit we get from automation. Additionally, we can use the infrastructure as a code concept with the management center. Cisco FMC also has a great API, which makes it easy to integrate with our code, ACI, and other systems.

Cisco Security and Cisco Firewalls have been effective in protecting our organization from external threats, such as DDoS attacks.

How has it helped my organization?

We have several integrations. One of them is between Cisco ISE and FMC, which allows us to monitor and control our users. Additionally, we integrated Cisco ISE with FTDs to function as a remote VPN server and control the traffic and behavior in our VPN network. We also use ISE as a TACAC server and integrated it with Cisco ACI and all of our devices. Furthermore, we use NetBox as a source of truth for our ISE, which helps us track all of our devices from the network and ISE.

What is most valuable?

The primary benefits of using Cisco Secure solutions are time-saving, a robust API, and convenience for the security team. 

What needs improvement?

Cisco Secure Firewall could benefit from enhancements in its API, documentation, and automation tools. Additionally, we've noticed that the Terraform provider for FMC has only two stars, few contributors, and hasn't been updated in a year. It only has 15 to 20 resources, which limits our capabilities. We'd love to update it and add more resources. For example, we currently can't create sub-interfaces with the provider, so we have to add Python code to our Terraform provider and use local provisioners. Additionally, improvement in the API would be helpful so that we can create ACL on the GUI with a simple click, but at this time we cannot create requests via the API.

Buyer's Guide
Cisco Secure Firewall
February 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
882,813 professionals have used our research since 2012.

For how long have I used the solution?

I have used Cisco Secure Firewall within the last 12 months.

How are customer service and support?

Cisco TAC support is excellent. Having worked with other support companies in the past. Cisco TAC is much more helpful and friendly. They always seem eager to assist with any issues and are particularly responsive in urgent situations. For example, if there is a problem in my production zone, they are quick to reassure and assist. Overall, I have a great appreciation for their support.

I rate the support from Cisco Secure a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In our business, we have implemented a number of Cisco Secure products in our network infrastructure, including Cisco ISE as a AAA server, Cisco FMC Management Center for our firewalls, and Cisco FTD for Firepower Threat Defenses. We also use a TACACS+ server for our hardware. Cisco products make up the entirety of our infrastructure, including Cisco Nexus Switches, Cisco ACI fabric for our data centers, Cisco ASR Routers, and Cisco Wireless Solutions, which include WLC controllers, access points, and other relevant hardware. In our organization, Cisco is strongly preferred.

What was our ROI?

There has been a positive return on investment observed with the implementation of Cisco Secure solutions. The use of these solutions as our primary security products has been beneficial in terms of cost and security measures.

What's my experience with pricing, setup cost, and licensing?

In the past, I encountered several difficulties and misunderstandings with Cisco licensing, but now the situation has improved. The Cisco Smart Software portal is an excellent resource for keeping track of, upgrading, and researching information related to Smart Licensing and other relevant topics. It is extremely helpful. Unfortunately, since it is not my money and there is only one vendor, I am unable to provide any comments on the prices. Nevertheless, the system, along with its provision through the Cisco Smart Software portal, as well as the traditional license and subscription models, are excellent and highly beneficial.

What other advice do I have?

I rate Cisco Secure a seven out of ten.

My rating of seven out of ten for the Cisco Secure is because it's not excellent, but not poor either. It was enjoyable and overall satisfactory.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cybersecurity Designer at a financial services firm with 1,001-5,000 employees
Video Review
Real User
Aug 8, 2023
Has gone from a week to less than half a day to implement a change
Pros and Cons
  • "The greatest benefit that this has provided to our organization is that we've been able to adjust the time that it takes to implement firewall changes. It's gone from a week to less than half a day to implement a change, which means that our DevOps team can be much more agile, and there is much less overhead on the firewall team."
  • "When we're looking at full-stack visibility, it can be difficult to get the right information out of Firepower."

What is our primary use case?

I'm a Cybersecurity Designer working for a financial services company in London, England with about 4,500 employees. We've been using Cisco Secure Firewall for about a decade now.

Currently, our deployment is entirely on-premise. We do use a hybrid cloud, although we don't have any appliances in the cloud just yet, that is something that we're looking to do over the next five years. 

The primary use case is to provide the ability to silo components of our internal network. In the nature of our business, that means that we have secure enclaves within the network and we use Cisco Secure Firewall to protect those from other aspects of the network and to control access into those parts of the network. 

How has it helped my organization?

The greatest benefit that this has provided to our organization is that we've been able to adjust the time that it takes to implement firewall changes. It's gone from a week to less than half a day to implement a change, which means that our DevOps team can be much more agile, and there is much less overhead on the firewall team. 

I would say that the Cisco firewall has helped us to improve cyber resilience, particularly with node clustering. We're now much more confident that a firewall going offline or being subject to an attack won't impact a larger amount of the network anymore, it will be isolated to one particular element of the network. 

We use Cisco Talos to a limited extent. We are keen to explore ways that we could use more of the services that they offer. At the moment, the services that we do consume are mostly signatures for our Firepower systems, and that's proven invaluable. 

It sometimes gives us a heads-up of attacks that we might not have considered and would have written our own use cases for. But also the virtual patching function has been very helpful. When we look at Log4j, for example, it was very difficult to patch systems quickly, whereas having that intelligence built into our IDS and IPS meant that we could be confident that systems weren't being targeted. 

What is most valuable?

I would say the most valuable aspect of Cisco Secure Firewall is how scalable the solution is. If we need to spin up a new environment, we can very easily and quickly scale the number of firewall instances that are available for that environment. Using clustering, we just add a few nodes and away we go. 

In terms of time-saving or cost of ownership, the types of information that we can get out of the Cisco Secure Firewall suite of products means that our security responders and our security operations center are able to detect threats much faster and are able to respond to them in a much more comprehensive and speedy manner. 

In terms of application visibility, it's very good. There is still room for improvement, and we tend to complement the Cisco Secure Firewall with another tool link to help us do some application discovery. That said, with Firepower, we are able to do the introductory part of the discovery part natively. 

In terms of detecting and remediating threats, I would say on the whole, it is excellent. When we made the decision to go with the Cisco Secure Firewall compared to some other vendors, the integration with other third-party tools, and vulnerability management, for example, was a real benefit. It meant that we could have a single view of where those three threats were coming from and what type of threats would be realized on our network.

In recent years through the integration of Firepower threat defense to manage some of the firewalls. We were able to do away with some of our existing firewall management suite. We do still need to use some third-party tools, but that list is decreasing over time. 

What needs improvement?

In terms of ways that the firewall could be improved, third-party integration is already reasonable. We were able to integrate with our vulnerability management software, for example. 

However, I would say that when we're looking at full-stack visibility, it can be difficult to get the right information out of Firepower. For example, you may need to get a subset of it into your single pane of glass system and then refer back to Firepower, which can add time for an analyst to look at a threat or resolve a security incident. It would be nice if that integration was a little bit tighter. 

What do I think about the stability of the solution?

The stability of Cisco Secure Firewall was one of the primary reasons that we looked to Cisco when we were replacing our existing firewall estate. I would rate it very highly. We have not had any significant problems with outages. The systems are stable and very good. 

What do I think about the scalability of the solution?

The scalability of the firewall is one of the main reasons why we looked to Cisco. The ability to add nodes and remove nodes from clusters has been hugely important, particularly in some of our more dynamic environments where we may need to speed up a few hundred machines just for a few days to test something and then tear it all back down again. 

Within our data centers, we have around 6,000 endpoints, and then our user estate is around 4,500 endpoints and all of that connectivity is controlled by Cisco Secure Firewall.

How are customer service and support?

Tech support has been very good. There are occasions where it would be nice to be able to have a consistent engineer applied to our tickets, but on the whole, the service has been very good. We haven't had any real problems with the service. I would rate them an eight out of ten.

The areas that could be improved would be if we could have dedicated support, that would bring them up from an eight. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to using the Cisco Secure Firewall, we were using another vendor. The Secure Firewall was a big change for us. The legacy firewalls were very old and not particularly usable. We do still use another vendor's products as well. We believe in in-depth defense. 

Our perimeter firewall controls are a different vendor, and then our internal networks are the Cisco Secure Firewall. 

Comparing Cisco Secure Firewall to some other vendors, I would say that because we use a lot of other Cisco technologies, the integration piece is very good. We can get end-to-end visibility in terms of security. In terms of the cons, it can be quite difficult to manage firewall changes using the Cisco standard tools. So we do rely on third-party tools to manage that process for us. 

How was the initial setup?

The firewall platform itself was not at all difficult to deploy in our environment. I would say that we do have a very complex set of requirements. So migrating the policy from our existing firewall estate to the new estate was quite difficult. The third parties helped us to achieve that. 

What was our ROI?

We've seen a good return on investment. The primary return that we have seen is fewer outages due to firewall issues, and also the time to detect and respond to security incidents has come down massively. That's been hugely useful to us. 

What other advice do I have?

On a scale of one to ten, I would say Cisco Secure Firewall rates very highly. I'd give it an eight. There are still some places to improve. 

If we look at what some of the other vendors are doing, like Fortinet, for example, there are some next-gen features that it would be interesting to see introduced into the product suite. That said, there are other capabilities that other vendors do not have such as the Firepower IPS systems, which are very useful to us. On the whole, Cisco Secure Firewall is a great fit for us. 

If you were considering Cisco Secure Firewall, I would say your main considerations should be the size of your environment and how frequently it changes. If you're quite a dynamic environment that changes very frequently, then Cisco Secure Firewall is good, but you might want to consider complimenting it with some third-party tools to automate the policy distribution. 

Your other consideration should be around clustering and adding nodes quickly. If you have a dynamic environment, then it is quite hard to find a better product that can scale as quickly as the Cisco firewalls.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco Secure Firewall
February 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
882,813 professionals have used our research since 2012.
reviewer2212707 - PeerSpot reviewer
Security Engineer at a government with 501-1,000 employees
Real User
Jun 25, 2023
Helped us consolidate tools and applications and provides excellent documentation and support
Pros and Cons
  • "The product is easy to manage and simple. It works with the rest of our Cisco products. You can drop in new ones if you need more performance. The training and documentation provided are good."
  • "There's a little bit of a disconnect between Firepower’s management and the rest of the products, like DNA and Prime. The solution should have fewer admin portals for network, security, and firewalls."

What is our primary use case?

I'm in network security, so I care more about security than the network architecture. I mostly just pull all the data out and throw it into Splunk. I use threat intelligence and some of the integrations like Talos. My company uses the product for east-west traffic, data center, and Edge.

What is most valuable?

The product is easy to manage and simple. It works with the rest of our Cisco products. You can drop in new ones if you need more performance. The training and documentation provided are good.

What needs improvement?

There's a little bit of a disconnect between Firepower’s management and the rest of the products, like DNA and Prime. The solution should have fewer admin portals for network, security, and firewalls.

For how long have I used the solution?

I have been using the solution for a year and a half. My company has been using it for at least five years.

What do I think about the stability of the solution?

I haven’t had a product die. The products failover really fast, and we can cluster them. The product is definitely many nines of reliability.

How are customer service and support?

I have contacted support in my previous jobs for things beyond firewalls, like servers, switches, and call centers. It's always been pretty good. They know their stuff. Sometimes we have to have a few calls to get really deep down into the issue. Eventually, we’ll get an engineer who's a senior and knows how to fix it. They do a pretty good job finding a resource that can be helpful.

Which solution did I use previously and why did I switch?

In my previous jobs, I used Palo Alto and Fortinet. My current organization chose Cisco Secure Firewall because we use Cisco for the rest of our network, and it just made sense.

What was our ROI?

We have definitely seen a return on investment. It works pretty well. It is important to have everything work together. Our time is probably more valuable than our money. We're not going to go out and grab ten other network engineers to set up another complicated platform when we can just save the hassle.

What other advice do I have?

The solution has improved our organization. I think my company was using Check Point back in the day. My company has 12 Cisco products. We used Palo Alto in my old organization. It’s what I'm most familiar with.

The application visibility and control with Secure Firewall are not bad. The product’s alerting is pretty good. There were a couple of things that surprised me about the solution. It works really well because we use it with Secure Client and Secure Endpoint. Sometimes the solutions can cross-enrich each other, which we wouldn’t get with a dedicated, standalone firewall.

The solution has helped free up our IT staff for other projects. We don't even have a dedicated firewall person. I sometimes do some stuff. Mostly the dedicated network admins run it, and they have time to do the rest of their job. Our whole network infrastructure team's only five to six people, and they can manage multiple sites across all different firewalls. It's not unreasonable to demand at all.

The product has helped us consolidate tools and applications. If we were using another solution, we would have had their firewall, management plane, and other appliances to back that up. Having a product in the Cisco universe definitely does help. It's all right there when we're using Secure Client and Umbrella. I want more of what Cisco Identity Services Engine and DNA do. I don't like switching tabs in my browser.

We use a relatively basic subset of Cisco Talos for general threat intel. It's definitely helpful. It's mostly about just getting the Talos definitions into the firewall so it can do all the heavy lifting so we don't have to. Now that Cisco has the XDR product, it will probably make it even more useful because then we can combine the network side, the security operations, and the threat intelligence into one thing to work harder for us.

Cisco Secure Firewall has definitely helped our organization improve its cybersecurity resilience. I like the IDS a lot. The definitions work really well. Making custom ones is pretty trivial. We don't have to do complicated packet captures or anything of that kind.

My advice would be to lean really hard on your sales engineer to explain the stack to you. There's definitely a learning curve to it. Cisco does things in a very particular way that's maybe a little bit different than other firewall vendors. Generally, it's pretty helpful talking to post-sales about what you need because you're probably not going to be able to figure it out. It's definitely a pretty top-shelf tool. If an organization already uses Cisco, they probably want to invest in the solution.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2212515 - PeerSpot reviewer
Network Engineer at a healthcare company with 10,001+ employees
Real User
Jun 22, 2023
Fantastic reliability, easy to understand, and works very well for policy-based VPN
Pros and Cons
  • "Being able to use it as a policy-based VPN is valuable. It's very easy to understand. It's very easy to troubleshoot."
  • "For what we use it for, it ends up being the perfect product for us, but it would help if they could expand it into some of the other areas and other use cases working with speeding up and the reliability of the pushes from the policy manager."

What is our primary use case?

We mainly use it for policy-based VPNs to IPSec one of the businesses. We also use it as a firewall solution for remote VPN users. We have vendors who have access to our VPN solution, and they get a dedicated network.

How has it helped my organization?

We can automate the VPN. The build process and how we've standardized it makes it very easy for us to focus on other tasks. We know that an end user can push a button, and the VPN will get built. They only bring us in for troubleshooting or higher-level issues with the other vendor. Because of that program, the ability to use Cisco ASA every time, in the same way, makes our job easy.

Once we started standardizing and using the same solution, we've been able to correlate that so we know what we are doing. We can train even less experienced and newer guys to do the tasks that in turn frees up the higher-level engineers. It has cut out the VPN work for higher-level engineers. They may have been spending ten hours a week previously, and now they may spend ten hours in the quarter.

It has improved our cybersecurity resilience. It has allowed us to see some differences with partners using weaker ciphers, which allows us to validate what we're using and reevaluate it. We put exceptions in cases where we have to. The security risk team is as well aware of those, and they can essentially go back on a buy-in or see if the vendor has upgraded to plug in a security hole. It has given us that visibility to see where we are weak with our vendors.

What is most valuable?

Being able to use it as a policy-based VPN is valuable. It's very easy to understand. 

It's very easy to troubleshoot. It may be because I'm comfortable with it or because I've used it for so long, but it's easy to use for me. I don't have any problems with how to set it up or use it.

What needs improvement?

For what we use it for, it ends up being the perfect product for us, but it would help if they could expand it into some of the other areas and other use cases working with speeding up and the reliability of the pushes from the policy manager.

For how long have I used the solution?

We've been using Cisco ASA at least for the last six years. That's how long I've been in this organization, but my organization has been using it longer. 

What do I think about the stability of the solution?

We don't open bugs for it. It just works for what we've used it for. The last time we opened up an ASA bug would have probably been three years ago. From a reliability standpoint of what we're using it for, it's fantastic.

What do I think about the scalability of the solution?

We've had no problems with scaling our business. We went from using probably 200 active VPNs an hour to over 600 VPNs without blinking an eye at that.

How are customer service and support?

I enjoy Cisco's tech support. Just like any tech support out there, you could get a great or fantastic engineer, or you may get somebody who has just learned, so you just have to work with it. However, working with Cisco TAC, you find less of that than you do with other companies. 

Just to give them a shout-out, whenever we hit the Australian TAC, they're absolutely fantastic. Sometimes I feel that we should wait our hours when we open a ticket just so that we get one of them. They know their stuff. They absolutely do, so whoever they're hiring there, they got to keep that up and spread that out. I'd rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've worked with Check Point's firewall, and I've worked with Palo Alto's firewall. Things like packet capturing and packet tracing that I can manipulate to pretend I'm doing traffic through the firewall are a lot easier to do with ASAs than with other products.

We have other firewalls in our environment. We still use Palo Alto. We do have a little bit of a mix with Palo Alto in our environment, but in terms of VPN specifically, the way that Palo Alto does route-based VPN by default doesn't flow well with most people out there. It works great with cloud providers. Cisco can do route-based VPNs too. We have a route-based VPN solution with Cisco as well. We just use an ISR for that instead of a firewall.

How was the initial setup?

I've been part of the deployment. Specifically, how NATTING and the firewalls work, that part is not difficult at all, but there are some challenges when you take any product and manipulate the order of operations, but that's not a Cisco challenge. You're pairing different information. There are some tools that usually try to help with those conversions, but most of the time, I find it just easier to develop what you need and just build it from scratch.

What about the implementation team?

We implemented it on our own.

What was our ROI?

We've seen an ROI in terms of our high-level engineers having to work less on the product. I've been able to provide it to the NOC because of the use of the solution. They see value in that.

What's my experience with pricing, setup cost, and licensing?

Pricing is more for my leadership, but I give them the quotes, and if they approve, they're happy. They've never wavered, so I wouldn't say it's out of the realm where they're considering another product. It must be in the direct price range for our leadership to not blink an eye when we give it to them.

What other advice do I have?

To those evaluating this solution, I'd say that it's a solid product. It works. It does what we need. It gives us peace of mind to sleep at night. I'd definitely put it up there with some of the other firewalls to consider.

I'd rate Cisco ASA a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Marijo Sutlovic - PeerSpot reviewer
Head of Information Security at a financial services firm with 1,001-5,000 employees
Video Review
Real User
Apr 9, 2023
Out-of-the-box signatures have reduced the time and effort spent in configuration
Pros and Cons
  • "Implementing Cisco Secure Firewall has saved us time because we rely on most of the out-of-the-box signatures. It has reduced the time and effort spent in configuration within the security network."
  • "We have encountered problems when implementing new signatures and new versions on our firewall. Sometimes, there is a short outage of our services, and we have not been able to understand what's going on. This is an area for improvement, and it would be good to have a way to monitor and understand why there is an outage."

What is our primary use case?

One of the most important roles of Cisco Secure Firewall is as a central firewall for the internet. We use it for segmentation of the outside network, DMZ networks, inside networks, and also as an intrusion prevention system for protecting our resources from the internet. All Access Control Lists are implemented on this firewall.

How has it helped my organization?

These days, it's normal to require that networks be more open because of the recent changes brought about by the COVID pandemic. The need for hybrid work environments and more collaborations has made securing the network more challenging. However, Cisco offers us monitoring and configuration, and with one platform, we are able to be more flexible and be able to control our security and our network.

What is most valuable?

The security features that protect our networks are the most valuable for me and my department, as we are responsible for the security of our network. We investigate cases and analyze traffic to see what's going on. These features are also very valuable when we are investigating communication between some services in the bank and what's happening in the network.

We are very satisfied with Cisco Secure Firewall for securing our infrastructure from end to end so we can detect and remediate threats. We have not seen a lot of false positives, and we haven't seen many situations when the traffic was interrupted without a proper cause. We are confident that the signatures that Cisco Secure Firewall uses are very good and reliable. For us, this is very important because we are a relatively small security team, and we don't have much manpower to be able to analyze every signature or event. By default, Cisco Secure Firewall is reliable, and that is the most important factor for us. Cisco is a large company that invests in security, and if it has reliable signatures and processes in intrusion detection, then that is very good for us.

Implementing Cisco Secure Firewall has saved us time because we rely on most of the out-of-the-box signatures. It has reduced the time and effort spent in configuration within the security network.

What needs improvement?

We have encountered problems when implementing new signatures and new versions on our firewall. Sometimes, there is a short outage of our services, and we have not been able to understand what's going on. This is an area for improvement, and it would be good to have a way to monitor and understand why there is an outage.

For how long have I used the solution?

We use Cisco Secure Firewall and Cisco ISE.

What do I think about the stability of the solution?

In general, Cisco Secure Firewall is stable. We have had problems when we automatically deployed some signatures. There have been issues with the memory of the Firewall Management Center, and we've had to reload the system.

What do I think about the scalability of the solution?

Our company has approximately 2,500 employees and 500 devices. In terms of scalability, Cisco Secure Firewall is sufficient for our needs.

How are customer service and support?

We usually work with our local partner because it's much more convenient and faster. Because of their experience, they are able to solve some of our problems or issues without Cisco's technical support. For bigger problems such as bugs, we work with Cisco's technical support.

Because we mainly work with our local partner for technical support, I would rate them at ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was relatively simple for us. During migration, we used the Cisco Firewall migration tool. From our point of view, the migration tool was okay.

What about the implementation team?

We have a very reliable partner who helps us with Cisco products. They helped us to deploy Cisco Secure Firewall. I think it's important for every company to have local partners with enough knowledge and experience on whom they can rely. 

Our experience working with our partner was great. They have a lot of knowledge and experience with implementation.

What other advice do I have?

We have always used Cisco firewalls. Cisco products have been the standard in networking in our company for many years. This has been beneficial because some of our core IT activities are connected with Cisco. Also, it has been proven that Cisco Secure Firewall is a reliable product that can help us have stable and reliable networks and services.

We have some experience with Check Point, which we started using recently. Cisco is more hardware-oriented, and Check Point is more application-orientated. The two vendors have a slightly different approach to the same problem.

On a scale from one to ten, I would rate Cisco Secure Firewall at eight because it's a very reliable product. We can use predefined signatures and don't have to do a lot of customization. However, we have had a few small issues with the deployment of some signatures and with the availability of Firewall Management Center.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Orla Larsen - PeerSpot reviewer
Network specialist at a retailer with 10,001+ employees
Real User
Apr 9, 2023
Useful firewall component package, effective third-party devices integration, but licensing could improve
Pros and Cons
  • "The most beneficial aspect of the Cisco Secure Firewall is the AnyConnect component within the firewall package, which we selected specifically for VPN usage due to its exceptional integration with various third-party devices and applications."
  • "The overall licensing structure could improve to make the solution better."

What is our primary use case?

We are currently utilizing the Cisco Secure Firewall, partially due to its historical relevance and partly because Cisco continues to maintain a prominent position in providing client VPN access.

We have employed Cisco Firepower and ASA on Firepower to facilitate client VPN access and to enforce fundamental layer four security policies.

We utilize security products in central locations to provide VPN access for clients throughout Europe.

How has it helped my organization?

The implementation of the Cisco Secure Firewall has had a positive impact on our organization, as evidenced by our ability to use our store apps on mobile devices through AnyConnect even when Wi-Fi is unavailable. This is made possible by the utilization of 3G, 4G, or 5G internet access while maintaining a secure connection on our mobile devices.

Cisco Secure has enabled my organization to save time, as demonstrated by our ability to swiftly open new stores by utilizing applications on mobile devices without having to establish the entire infrastructure at once. The amount of time saved varies depending on the country we are operating in, ranging from weeks to months.

What is most valuable?

The most beneficial aspect of the Cisco Secure Firewall is the AnyConnect component within the firewall package, which we selected specifically for VPN usage due to its exceptional integration with various third-party devices and applications.

What needs improvement?

The overall licensing structure could improve to make the solution better.

For how long have I used the solution?

I have been using Cisco Secure Firewall for approximately 15 years.

How are customer service and support?

My experiences with the Cisco Secure Firewall support have varied. Since we access it through a partner, some issues are quickly resolved, while others require more time and effort.

I rate the support from Cisco Secure Firewall a six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

While I have not personally utilized other security products, our organization also employs FortiGate devices and applications for security purposes alongside Cisco Secure Firewall.

What's my experience with pricing, setup cost, and licensing?

Acquiring licensing for Cisco Secure Firewall can be a bit cumbersome, therefore a more straightforward licensing process would be preferable. 

The licensing process can be frustrating, as it requires selecting between on-box or per-client options and other related considerations. Simplifying this process would be beneficial.

What other advice do I have?

We are using access switches, routers, catalysts, and ISR products. Additionally, we are using Cisco as a platform, which is somewhat old, and Cisco ASA on Firepower devices.

I would advise others to thoroughly evaluate their requirements before selecting a security solution. While some products may seem like an obvious choice, it is important to take the time to assess the available options and determine which one best suits your specific needs. This approach is wise and can ultimately lead to a more effective security solution.

I rate Cisco Secure Firewall a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
DavidMayer - PeerSpot reviewer
Solution Architect at a energy/utilities company with 1,001-5,000 employees
Video Review
Real User
Apr 9, 2023
Best support and good detection capabilities, but needs improvement in stability and functionality
Pros and Cons
    • "The most valuable features of the product are the VPN and the NextGen firewall features such as application control, URL filtering, etc."
    • "There is room for improvement in the stability or software quality of the product. There were a few things in the past where we had a little bit of a problem with the product, so there is room for improvement."

    What is our primary use case?

    I'm working as a Solution Architect for an energy provider in Austria. We have approximately 1,500 people working in Austria and also in some neighboring countries.

    We are using Cisco Secure Firewall. We started with Cisco ASA long ago, and now, we have Cisco Firepower or Cisco Secure Firewall. We are using the product as a perimeter firewall and for remote access VPN and site-to-site VPN tunnels with other partner companies. So, the primary use case of Cisco Secure Firewall is to secure our perimeter, but it's also for the remote access VPN for employees in the home office or if they are outside the company.

    How has it helped my organization?

    The benefit of using Cisco Secure Firewall is that there is a lot of integration with other Cisco products like Cisco ISE or even with third-party systems. It's important to have these integrations with other systems. On one hand, you get more visibility, and on the other hand, you can also use the information that you have from the firewall in other systems, such as a SIEM or other similar things. You overall get better visibility and better security.

    In terms of securing our infrastructure from end to end so that we can detect and remediate threats. When it comes to detection, it's pretty good because you have the background of Cisco Talos. I can't say if it's the truth, but they probably are one of the top players in threat hunting, so it's pretty good at detecting known things that are outside.

    What is most valuable?

    The most valuable features of the product are the VPN and the NextGen firewall features such as application control, URL filtering, etc. These features are especially valuable because nowadays, it's not enough to just filter for source and destination IPs. You need more insights or visibility to see which applications are passing your perimeter, which applications you want to allow, and which ones you want to block. Without this visibility and these features, it's a little bit hard to secure your network.

    What needs improvement?

    There is room for improvement in the stability or software quality of the product. There were a few things in the past where we had a little bit of a problem with the product, so there is room for improvement. In the past, we had problems with new releases. 

    Also, from the beginning, some functionalities or features have not worked properly. There are bugs. Every product has such problems, but sometimes, there are more problems than other products, so it's definitely something that can be improved, but Cisco seems to be working on it.

    What do I think about the stability of the solution?

    There is room for improvement in the stability of the product.

    What do I think about the scalability of the solution?

    I know that there are several models for every type of scale that you need. For small branches up to the data center or even for the cloud, there are models, but so far, we only have one cluster. Among all these different types, we found the perfect matching size for our company.

    How are customer service and support?

    The Cisco support with Cisco TAC is pretty good. With the TAC Connect Bot that you have with WebEx, you can easily open a case or escalate the case through the WebEx app. That's pretty cool. Also, the engineers that are working for Cisco TAC are really good. Among all the vendors that we have in place, it's the best support that we have experienced. I'd rate them a 10 out of 10 because compared to the other vendors that we have in place, it's definitely the best support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We have a multi-vendor strategy for the firewall so that if there is some security issue in the software or something like that, you are not directly impacted, and there is another vendor in between. If I compare Cisco Secure Firewall with the other vendor that we have in place, the pro for Cisco Secure Firewall is that detection is better with the database of Talos. The con that comes to my mind is the deployment time when you deploy a change. With the other vendor, the change is more or less deployed immediately, whereas, with Cisco Secure Firewall, you have to wait for a few minutes until the change is deployed. This is one of the biggest cons on this side because if there's a misconfiguration, you are not able to correct the issue as fast as with the other vendor.

    How was the initial setup?

    We migrated from Cisco ASA to Cisco Firepower, and it was straightforward because there were some migration tools to export the old ASA rule set and import it into Cisco Secure Firewall. With these tools and the documentation that you find on Cisco's site, it was pretty straightforward, and we had nearly no problems with the migration to Cisco Secure Firewall.

    In terms of the deployment model, we have one high-availability cluster, and, of course, FMC to manage this cluster. These are physical clusters, and we have them on-prem in our data center.

    What about the implementation team?

    For deployment, we worked with our partner who helped us a little bit with the migration. Our partner's engineer had good knowledge and supported us when we had questions. When we didn't know how to do something, they helped us with that.

    What's my experience with pricing, setup cost, and licensing?

    The licensing models that are available for Cisco Secure Firewall are okay. You have nearly every option that you need. You can pick filtering, advanced malware protection, or all the available features. It's sufficient.

    In terms of pricing, there are, for sure, some cheaper vendors, but overall, it's nearly the same. It has a fair price.

    What other advice do I have?

    To those evaluating Cisco Secure Firewall, I'd advise thinking about what are your use cases and what's your goal to achieve with this product. It's also a good idea to talk to other customers or a partner and ask them what's their experience and what they think about it, and if it's suitable for this use case or not. And, of course, it's also a good idea to do a proof of concept or something like that.

    At the moment, I'd rate Cisco Secure Firewall a six out of ten. The reason for that is that we are having some problems with the stability and functionality of the product, but there are also features, such as VPN, that are working from day one without a problem. So, there are good parts, and there are parts that are not working as well as we would like them to, but we and Cisco TAC will solve this in the future, and then the rating will go up.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Infrastructure Architect - Network at a manufacturing company with 1,001-5,000 employees
    Real User
    Mar 2, 2023
    Provides flexibility in terms of management and is easy to deploy
    Pros and Cons
    • "Cisco Secure Firewall made it easier so that more than one person can handle things. We are able to have a bigger team that can handle simple tasks and have a smaller team focus on the deep-dive needs."
    • "The integration between different tools could be improved. For example, with SecureX, I am yet to find out how to forward security events to different tools such as Microsoft Sentinel, which is what we use for log detection."

    What is our primary use case?

    We started with the old ASA 5510 and migrated to Firepower, first using ASA as the basic operating system. Lately, we've been using FTD because it simplifies operations a lot. We are a very small networking team, and being able to push one policy to many firewalls eases our workload.

    We are a global company, and we don't always have IT staff in all corners of the world. Therefore, having one place to do everything is very nice.

    How has it helped my organization?

    Cisco Secure Firewall has made it easier so that more than one person can handle things. We are able to have a bigger team that can handle simple tasks and have a smaller team focus on the deep-dive needs.

    We have the same basic policies everywhere now, which makes it more flexible for us to manage.

    What is most valuable?

    I like the central management and IPS features. Having everything in one place is very valuable.

    Cisco Secure Firewall is very good at detecting threats. We see a lot getting blocked by the IPS in our DMZ, that is, our internet-facing web service.

    It helped free up IT staff time. Before, we would have to manually configure every single firewall. Every time we configure something on a firewall, it takes five to ten minutes, and we have more than 50 firewalls around the globe. We do changes every week, and the automated policy and upgrades saved us a lot of time.

    In terms of the organization, we have been able to save time by getting things out faster. However, the only downside is that the policy push takes quite a while. Thus, a quick fix still takes at least 15 minutes, and troubleshooting can take time as well.

    What needs improvement?

    Some of our problems are related to software updates in remote sites where the internet connection is not stable. Sometimes, the image push just gets disrupted and fails.

    The most annoying thing is having to replace the hardware so often. It's very difficult for us to do.

    The integration between different tools could be improved. For example, with SecureX, I am yet to find out how to forward security events to different tools such as Microsoft Sentinel, which is what we use for log detection.

    For how long have I used the solution?

    We've been using Cisco Secure Firewalls for a very long time.

    How are customer service and support?

    We had to get in touch with technical support a few times, and our experience was good. I would give them a rating of nine out of ten. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial deployment is easy, and I have not had any issues.

    The solution is deployed on-premises. We have an on-premises FMC that connects everything.

    What's my experience with pricing, setup cost, and licensing?

    The cost of the firewalls versus the ROI is okay.

    What other advice do I have?

    We are quite Cisco-centric because of the performance we get for the price range. We have a lot of smaller sites, and we are not a very big organization. The price fits us perfectly.

    Overall, I would rate Cisco Secure Firewall at nine on a scale from one to ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.
    Updated: February 2026
    Buyer's Guide
    Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.