Our main use cases for Cisco Secure Firewall are segmentation and VPNs. My involvement is more at the remote sites, setting up those firewalls for VPN, and we have centralized management for handling all the policies.
Network Operations at a healthcare company with 5,001-10,000 employees
Effectively unifies policies but bugs have been problematic
Pros and Cons
- "I appreciate the uniformity of being able to push the policies out with Cisco Secure Firewall. That was one of the reasons we acquired it, so we could push the policies out everywhere."
- "I appreciate Cisco's support and have been very happy with it."
- "Downtime due to bugs requiring code upgrades has been problematic. That's the reason why we are moving away from Cisco Secure Firewalls."
- "Downtime due to bugs requiring code upgrades has been problematic. That's the reason why we are moving away from Cisco Secure Firewalls."
What is our primary use case?
What is most valuable?
I appreciate the uniformity of being able to push the policies out with Cisco Secure Firewall. That was one of the reasons we acquired it, so we could push the policies out everywhere.
What needs improvement?
Downtime due to bugs requiring code upgrades has been problematic. That's the reason why we are moving away from Cisco Secure Firewalls.
For how long have I used the solution?
I have been using Cisco Secure Firewall for approximately four years.
Buyer's Guide
Cisco Secure Firewall
July 2025

Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
860,632 professionals have used our research since 2012.
What do I think about the stability of the solution?
It has been problematic, primarily due to bugs in the code rather than crashes.
What do I think about the scalability of the solution?
We're looking at Palo Alto, and we will probably be cutting over to Palo Alto, which will likely be a many-year project.
How are customer service and support?
I appreciate Cisco's support and have been very happy with it. I imagine the support is the same for the firewall. I typically handle break-fix issues at the firewall level and turn them over to engineering, who then contact tech support. With switching, I call tech support directly.
The support has improved significantly over the years, and the escalation process is very straightforward now. Even if the first engineer isn't highly knowledgeable, we get additional support and can escalate the issue.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have been using a Meraki solution.
What's my experience with pricing, setup cost, and licensing?
Licensing with Cisco Secure Firewall isn't too difficult. However, pricing seems high. We had been using a Meraki solution, and Cisco Secure Firewall seems more expensive than Meraki, even though Meraki is also cloud-based.
Which other solutions did I evaluate?
We're going to cut over to Palo Alto, which will probably be a many-year project, because the amount of downtime is substantial. While it doesn't affect the whole company, there is downtime in certain areas, usually due to bugs that require code upgrades to fix. That has been problematic.
We had planned to deploy Meraki more extensively as our Cisco ASAs aged out. However, we're also deploying SDA fabric, and Meraki is currently not compatible with that solution. I recently spoke with an engineer about SDA, and his answer indicated they will be supported, but with some variance. That's why we're moving away from Meraki, but we're still not ready for Palo Alto since it has a big learning curve and is totally different. We still have deployment and upgrade needs, so we're continuing to get Cisco Firepower firewalls while implementing Palo Alto more internally. This could be a multi-year process, depending on how it progresses.
What other advice do I have?
It's difficult to predict how other organizations will deploy Cisco Secure Firewall, but my advice is to ensure the code being installed is the code recommended by Cisco. My recommendation wouldn't be extremely high, as deciding to discard millions of dollars in investment makes a significant statement. I would have difficulty recommending it based on our management's decisions, especially considering we're willing to replace our core firewalls and perimeter firewalls. The Palo Alto transition entails substantial training and design work. If we're willing to get rid of Cisco Secure Firewall in favor of a different product, it says a lot.
I would rate Cisco Secure Firewall a seven out of ten. It performs necessary firewall functions, but there are issues related to bugs.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 10, 2025
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Engineer
Offers high flexibility, solid security, and unified policy management
Pros and Cons
- "What I appreciate the most about Cisco Secure Firewall is that it can be very elastic, as it can be configured with all the flexibility of my network needs and complexity."
- "What I appreciate the most about Cisco Secure Firewall is that it can be very elastic, as it can be configured with all the flexibility of my network needs and complexity."
- "Cisco Secure Firewall can be improved by simplifying the GUI, as it shouldn't be so complex."
- "Cisco Secure Firewall can be improved by simplifying the GUI, as it shouldn't be so complex."
What is our primary use case?
My main use cases for Cisco Secure Firewall are to safeguard our network, including the IPS and all the traffic, and to control the traffic.
How has it helped my organization?
The visibility and control capabilities of Cisco Secure Firewall in managing encrypted traffic are very good. I can implement all my certificates, so I can open the traffic and see everything.
Cisco Secure Firewall’s ability to unify policies across our environment is at a high level. This unification of policies into one system is important for my company. We are able to consolidate all the policies instead of spreading them across many security systems.
What is most valuable?
What I appreciate the most about Cisco Secure Firewall is that it can be very elastic, as it can be configured with all the flexibility of my network needs and complexity. The service I receive from the Cisco engineer helps me implement all my needs.
Cisco Secure Firewall allows me to safeguard Layer 7 or Layer 3 and manage the security rules with the business needs of my organization. The firewall has benefited my company overall because it safeguards and finds and stops all the malicious traffic.
What needs improvement?
Cisco Secure Firewall can be improved by simplifying the GUI, as it shouldn't be so complex.
For how long have I used the solution?
I have been using Cisco Secure Firewall for ten years.
What do I think about the stability of the solution?
It's very robust. We don't have any downtime or anything. We work with a cluster with high availability, so if something goes wrong, we have it functioning.
What do I think about the scalability of the solution?
Cisco Secure Firewall helps with the growing needs of our company as it's scalable.
How are customer service and support?
Customer service and technical support for Cisco Secure Firewall are very good. I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
It was a little bit difficult.
What about the implementation team?
We needed a good integrator to help us, and we contacted Cisco for some help with technical issues.
What was our ROI?
We are able to safeguard our assets.
What's my experience with pricing, setup cost, and licensing?
It's acceptable and comparable to other products.
Which other solutions did I evaluate?
We did consider other solutions before choosing Cisco Secure Firewall. We considered all the big vendors such as Palo Alto, Check Point, Fortinet, and others. Cisco won because it has the best IPS model on it, and that's the reason why we chose this firewall.
What other advice do I have?
I would rate Cisco Secure Firewall an eight out of ten. To make it a ten, the complexity of the configuration compared to other vendors needs to be addressed. Overall, we're very happy with the product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 10, 2025
Flag as inappropriateBuyer's Guide
Cisco Secure Firewall
July 2025

Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
860,632 professionals have used our research since 2012.
Principal Consultant at Epitome Infotech Solutions (P) Ltd
Exceptional performance and purpose-built architecture enable threat prevention with great support
Pros and Cons
- "Customer service and support are excellent. I would rate their support 10 out of 10."
- "The configuration might be slightly difficult compared to other players in the market like Fortinet or WatchGuard."
What is our primary use case?
Our primary use case for Cisco Secure Firewall is for enterprise customers. We primarily work on Cisco Meraki switching and wireless. We also engage with Cisco Secure Firewall for threat prevention and information security.
What is most valuable?
The Cisco Secure Firewall appliances are primarily ASIC-based, which makes them fast and purpose-built. They stand out because they are not Intel-based systems, and in terms of performance and stability, they are among the best. Scalability is another strong point, as I have not encountered any issues in terms of scalability. Everything is in a cluster and can operate in active standby, active-active, or active-passive mode. Additionally, Cisco's support is excellent, which adds further value to their solutions.
What needs improvement?
The configuration might be slightly difficult compared to other players in the market like Fortinet or WatchGuard. It can be challenging for someone who is not used to using an application to configure the firewall, but with experience, it becomes manageable.
For how long have I used the solution?
I have been working with Cisco Secure Firewall for four, five, six years or more.
What was my experience with deployment of the solution?
There have been no issues with deployment.
What do I think about the stability of the solution?
Cisco Secure Firewall offers exceptional performance and stability. They are among the best in terms of stability.
What do I think about the scalability of the solution?
I have not come across any issues with scalability. Everything scales very well.
How are customer service and support?
Customer service and support are excellent. I would rate their support 10 out of 10. I have been working with them on firewalls, wireless, switching, and routing, and the support is the best.
How would you rate customer service and support?
Positive
How was the initial setup?
For someone like me who has been working on firewalls for quite some time, I do not see any problems with the initial setup. However, for someone trying to configure it for the first time with little experience, it may present a challenge.
What was our ROI?
Return on investment depends on the customer. While some may see it as an expense, others view it as an investment based on their understanding of Cisco.
What's my experience with pricing, setup cost, and licensing?
The pricing is slightly more expensive than other products in the market. It's considered a premium, but people pay that price for Cisco.
Which other solutions did I evaluate?
I have been working with Palo Alto, Fortinet, SonicWALL, and WatchGuard.
What other advice do I have?
I would definitely recommend Cisco Secure Firewall for its architecture, performance, stability, and exceptional support. When choosing a product, consider features delivery, stability, scalability, and customer support. On a scale of one to ten, I rate their firewalls eight to eight and a half.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Apr 17, 2025
Flag as inappropriateTeam Lead at WM Group
Great performance with advanced features yet management system needs updating
Pros and Cons
- "There is a good relationship between real throughput, meaning the root performance, and the data sheet performance."
- "The SLA is great, and the escalation process is also great."
- "The management usability and security of Cisco Firewall are based on Firepower Management Center, which is quite out of date compared to other vendors."
- "The management usability and security of Cisco Firewall are based on Firepower Management Center, which is quite out of date compared to other vendors."
What is our primary use case?
I am a system engineer, and I've been looking for some details and competitive information regarding the standards of this firewall and similar technologies.
What is most valuable?
There is a good relationship between real throughput, meaning the root performance, and the data sheet performance. When comparing it to other vendors, the data sheet performance is often more than expected and more than the real performance. It includes features like IPS, malware protection, and other security features.
What needs improvement?
The management usability and security of Cisco Firewall are based on Firepower Management Center, which is quite out of date compared to other vendors.
For how long have I used the solution?
I have used this solution for more than ten years.
How are customer service and support?
The SLA is great, and the escalation process is also great. For example, if I have a priority one case, I am able to call the manager to raise the severity, etc. So the SLA is very good.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
When compared with other competitors like Palo Alto or Fortinet, Cisco stands in a good position regarding the firewall environment. Compared to Fortinet, Cisco is a bit higher. When comparing with Palata and Juniper, Cisco has the same price level.
How was the initial setup?
I am well prepared, and it is quite easy. Cisco has really great documentation, like a deployment guide and a quick start guide, etc.
Which other solutions did I evaluate?
What other advice do I have?
If engineers are well prepared, it is good to note that Cisco has really great documentation. I have been working with AI features in the Cisco environment with Cisco Firewall, etc. I have been hearing and reading a lot about the integration of AI capabilities into Cisco devices, but I have not worked with that yet.
Overall, I would rate this an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 26, 2025
Flag as inappropriateIng. Preventa Cloud at Puntonet S.A.
Unified console and seamless integrations improve security management
Pros and Cons
- "I would rate this solution as ten out of ten."
- "Cisco could improve their firewall by providing better support when issues arise, such as during an attack, to help resolve problems more efficiently."
What is our primary use case?
Regarding the use cases for the Cisco Secure Firewall, the Firepower is used in enterprise corporations, DMZ sites, perimeter security, and IPS applications.
What is most valuable?
The valuable features of the Cisco Secure Firewall include the unified console and compatibility with other solutions such as Duo Mobile with DAC and EDR. The single solution allows users to see one dashboard, and the compatibility solution provides better dashboard integration.
What needs improvement?
Areas that could be improved with the Cisco Secure Firewall include the ease of use with the product, and it needs to work better with NAC and integration.
Cisco could improve their firewall by providing better support when issues arise, such as during an attack, to help resolve problems more efficiently.
What do I think about the stability of the solution?
The stability of the Cisco Secure Firewall is excellent, and I find it very reliable at this moment.
What do I think about the scalability of the solution?
Regarding the scalability of the Cisco Secure Firewall, it depends on the situation because in some cases, equipment changes are necessary when the size is very small.
Equipment changes become necessary when companies upgrade with more devices and people, as the firewall becomes insufficient for different security requirements.
How are customer service and support?
The score for their support is eight.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I work only with Firepower and Palo Alto security solutions.
How was the initial setup?
The initial setup for the Cisco Secure Firewall is very easy, particularly during the initial start of the equipment.
On a scale of one to ten, I would score the setup as eight.
What other advice do I have?
I have experience with Cisco Secure Firewall, specifically the ASA and Firepower solutions. I work in the education and retail industry, where Palo Alto firewall is commonly used in my country. For B2B business, I use the Firepower solution as a Cisco partner.
We use Network Access Control with NAC, and we use Duo for solutions with easy integration. We also implement attack protection.
I would rate this solution as ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: May 19, 2025
Flag as inappropriateDirector at RMON ITSEC LTD
Reliability and extensive support schemes enhance security integration while cost and policy changes pose challenges
Pros and Cons
- "The technical support for Cisco Secure Firewall once you have the SmartNet is very good."
- "Trying to renew the partnership with them became challenging as they were requesting numerous things on our side, and since we are a very small business, it wasn't possible to get through that verification."
What is our primary use case?
Until a couple of years ago, everything was fine regarding my main use cases for Cisco Secure Firewall. I didn't have any problems with the equipment, quality, or support. However, in the last couple of years, they started making our lives difficult. Trying to renew the partnership with them became challenging as they were requesting numerous things on our side, and since we are a very small business, it wasn't possible to get through that verification.
Until a couple of years ago, everything was fine regarding my main use cases for Cisco Secure Firewall.
What is most valuable?
They are definitely reliable, and regarding positive features, once you get through with the purchasing of this equipment they offer their special support schemes, SmartNet support schemes, which are quite useful.
They offer their own software, and regarding integration capabilities, it's not wise to have only one vendor. One might get Cisco Secure Firewall for the outside drone and then get some other software from other companies such as ESET or Panda for the PCs and the servers, and that's how it's typically done.
What needs improvement?
Regarding policies about partnership, they are losing, not us. There are other equipment options out there that don't require such strict requirements.
What do I think about the stability of the solution?
With the new systems that Cisco Secure Firewall is deploying right now, I don't have experience with downtimes. With older systems, it happened once with a big customer that they went through the repair and they actually hacked the whole thing. It wasn't actually the equipment's fault. It was a customer's fault because we were begging them to implement two-factor authentication mechanisms, and they never did it, and in the end something happened. That's understandable. You can't blame the equipment for that.
How are customer service and support?
The technical support for Cisco Secure Firewall once you have the SmartNet is very good. The people are always willing to help, they can even log on remotely on the devices and check things. They're very good with that.
How would you rate customer service and support?
Positive
How was the initial setup?
It depends on the customer, and regarding the deployment time of Cisco Secure Firewall, it depends on what you want to implement. To set it up just for getting out to the internet may take a couple of hours. However, to prepare a skilled network with site to site VPNs, it's going to take days.
Which other solutions did I evaluate?
There are other equipment options out there that don't require such strict requirements.
What other advice do I have?
They say that their new software for Cisco Secure Firewall is AI compliant, whatever that means. They have some kind of databases on the cloud, the system communicates with them in order to monitor the traffic getting through and clearing things and stopping attacks or whatever. Everybody does this, but at what level they do it, nobody really knows.
The security policies that an organization has are also upon the IT people and the management to properly identify and implement. If they don't do these things, and they don't update the software of the servers, they leave all the usernames and passwords vulnerabilities there and they don't do something about that, you can't blame the equipment. It's the perimeter kind of firewalling you have with the equipment. But after that you have to do something on your own to help yourself.
On a scale of one to ten, I would give Cisco Secure Firewall an eight.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Last updated: May 14, 2025
Flag as inappropriateSenior Network Engineer at a comms service provider with 1-10 employees
Great visibility and control, improved IPS, and easy to troubleshoot
Pros and Cons
- "The ASA has seen significant improvement due to the IPS."
- "Managing various product integrations, such as Umbrella, is challenging."
What is our primary use case?
We are a Cisco partner and we are currently using Cisco Firepower for our internet edge, intrusion prevention systems, and filtering.
We use virtual appliances in the cloud and hardware appliances on-premises.
How has it helped my organization?
Cisco Secure Firewall has improved usability in our environment.
The application visibility and control are great. Cisco Secure Firewall provides us with visibility into the users and the applications that are being used.
We are capable of securing our infrastructure from end to end, enabling us to detect and address threats. We have excellent visibility into the traffic flows, including those within the DMZs.
Cisco Secure Firewall has helped save our IT staff a couple of hours per month of their time because it is much easier to use the GUI instead of attempting to manage things through the CLI, which we have to access from the CRM.
We have several clients who had larger security stacks that they were able to consolidate because they were using separate products for IPS or URL filtering. With Firepower, we were able to consolidate all of those into a single solution.
The ability of Cisco Secure Firewalls to consolidate tools or applications has had a significant impact on our security infrastructure by enabling us to eliminate all the additional tools and utilize a single product.
Cisco Talos helps us keep on top of our security operations.
Cisco Secure Firewall has helped our organization enhance its cybersecurity resilience. We can generate periodic reports that are shared with the security teams to keep them informed.
What is most valuable?
The ASA has seen significant improvement due to the IPS.
The ability to troubleshoot more easily through the gate is valuable.
What needs improvement?
The integration with all the necessary products needs improvement. Managing various product integrations, such as Umbrella, is challenging.
For how long have I used the solution?
I have been using Cisco Secure Firewall for four years. My organization has been using Cisco Secure Firewall for a much longer period of time.
What do I think about the stability of the solution?
We experienced stability issues when transitioning to version 7.2, particularly related to operating Snort from Snort Two to Snort Three. In some cases, the firewalls necessitated a reboot, but we ultimately reverted back to using Snort Two.
How are customer service and support?
The technical support is responsive. In most cases where I've opened a ticket, they have promptly worked on figuring out the actual problem and assisting me in resolving it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have had clients who switched to Cisco Secure Firewall from Check Point, Palo Alto, and WatchGuard due to the features and support that Cisco offers.
How was the initial setup?
The initial setup is straightforward. Since we were transitioning from ASA to Firepower, a significant portion of our work involved transferring the access control lists to the power values in the GUI. After that, we began adding additional features, such as IPS.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing structure of the firewall is fair and reasonable.
Which other solutions did I evaluate?
The closest competitor that matches Cisco Firepower is Palo Alto, and the feature sets are quite comparable for both of them. One issue I have noticed with Cisco's product is the SSL decryption when used by clients connecting from inside to outside the Internet.
Cisco lacks the ability to check CRLs or OCSP certificate status unless we manually upload them, which is impractical for a large number of items like emails. On the other hand, Palo Alto lacks the ability to inspect the traffic within the firewall tunnel, which is a useful feature to have.
What other advice do I have?
I rate Cisco Secure Firewall eight out of ten.
I recommend taking advantage of the trial by downloading virtual next-gen firewalls provided by OBA, deploying them in a virtual environment, and testing their performance to evaluate their effectiveness. This is a crucial step.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Network Engineer at Red River
Video Review
I can click and be on to the next firewall in a few seconds
Pros and Cons
- "Firewall help with cybersecurity resilience. I really like this Cisco product. It's user-friendly. I don't like some other vendors. I've tried those in the past. Cisco is pretty easy. A caveman could do it."
- "I wouldn't give them a ten. Nobody is perfect. I'll give them a nine because they help me with any issues I've had."
What is our primary use case?
I use it every day. It's something that's part of my daily tasks every day. I log in, look at logs, and do some firewall rule updates.
We have a managed services team. I'm not part of that team, I use it for our company. I look at why things are being dropped or allowed.
I'm using an older version. They got rid of EIGRP out of FlexConfig, which was nice. Now there's policy-based routing, which is something that I have to update my firewalls or my FMC so I can utilize that product.
Right now I use the Cisco-recommended version of FMC which is 7.0.5.
How has it helped my organization?
I like the GUI base of Secure Firepower Management Center. Coming from an ASA where it was the ASDM, I like the FMC where you can see everything is managed through one pane of glass.
It's a single pane of glass, we have multiple firewalls. I can click and be on to the next firewall in a few seconds, really.
What is most valuable?
As far as securing our infrastructure from end to end, I'm a big fan of Cisco products. I haven't used other products in the past, but I love the Cisco products. It helps a lot in the end.
We have firewalls on the edge, internally, and then on the cloud now, so I feel we're pretty secure.
Firewall helps with cybersecurity resilience. I really like this Cisco product. It's user-friendly. I don't like some other vendors. I've tried those in the past. Cisco is pretty easy. A caveman could do it.
I've used Check Point and Palo Alto, and I like Cisco better. It's what I'm comfortable with. Hopefully, I'll use it until I retire.
What do I think about the stability of the solution?
It runs forever. I haven't had any problems with any Secure Firewall. It just runs. You don't have to worry about it crashing. All Cisco products run forever. They run themselves. You need to update them.
What do I think about the scalability of the solution?
I'm a team of two. Either I'm looking at it, the other guy's looking at it, or no one's looking at it. It's part of my daily routine as I get in there and I make sure that I have the status quo before I move on to other projects or other tickets for the day. It's a daily process. They log the information right in.
I'll find out about scalability in a few weeks. I need to change out some firewalls that are a lower model to a higher model because of the VPN limitations. I'm going to have to do some more work and see how long it takes.
How are customer service and support?
They're awesome. I talked to the guys here, I had a couple of problems that keep me up at night. I was able to come here and they're going to help me out with some different ideas. Anybody I talk to has a solution, and the problem is fixed. So it's nice. I've never had any problem with TAC. They're awesome.
I wouldn't give them a ten. Nobody is perfect. I'll give them a nine because they help me with any issues I've had. I could put a ticket in a day, and then it gets taken care of in a speedy, efficient manner, and then I'm able to move on to other things that I need to worry about.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Palo Alto seems clumsy to me. I don't like it. It shouldn't be a guessing game to know where stuff is. Cisco is laid out in front of you with your devices, your policies, and logging. You point and click and you are where you need to be.
I haven't used Check Point in a while. It's been some time but it's an okay product.
How was the initial setup?
For deployment, we have different locations on the east coast, on-prem, and in the data centers. We introduced a couple of firewalls, AWS, and Azure and we're implementing those in the cloud.
On-prem is pretty easy to implement. I could lab up an FTD on my own time. It's super easy to download and install. You get 90 days to mess around in a lab environment. I'm new to the cloud stuff. I've built firewalls there, but there were other limitations. I didn't quite understand that I have to get some practice and learn about the load balancers.
What's my experience with pricing, setup cost, and licensing?
We're a Cisco partner, so we get 80% off. That's a big discount and companies are always looking at ways to save money these days.
What other advice do I have?
I don't really look at Talos. It's in the background. I don't really look at it. It's there and it works.
Nothing is perfect so I would rate Cisco Secure Firewall a 9.2 out of ten. I love the product. It's part of my daily routine. I'll hopefully use it until I retire.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: July 2025
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Learn More: Questions:
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