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Solutions Architect at Acacia Group Company
Real User
Jun 19, 2023
An easy to configure solution that can act as a VPN concentrator
Pros and Cons
  • "The most valuable feature of Cisco Secure Firewall is its ease of configuration and that it's scalable for firewalls and VPNs."
  • "Changes you make in the GUI sometimes do not reflect in the command line and vice versa."

What is our primary use case?

We mostly use Cisco Secure Firewall as a VPN concentrator and for its firewall features.

How has it helped my organization?

Using Cisco Secure Firewall has helped grow our familiarity with people that know Cisco.

What is most valuable?

The most valuable feature of Cisco Secure Firewall is its ease of configuration and that it's scalable for firewalls and VPNs.

What needs improvement?

Changes you make in the GUI sometimes do not reflect in the command line and vice versa.

Buyer's Guide
Cisco Secure Firewall
August 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,039 professionals have used our research since 2012.

For how long have I used the solution?

We have been using the solution since its inception, so, for many years now.

What do I think about the stability of the solution?

We did not have any stability issues with Cisco Secure Firewall.

What do I think about the scalability of the solution?

We did not see any limitations with Cisco Secure Firewall’s scalability.

Which solution did I use previously and why did I switch?

We also use Aruba in our organization. We never have to factor in extra development time when we go to a new major version of Cisco. With Aruba, we have a pretty drawn-out development timeline for any upgrades or software improvements. Aruba and Cisco Secure Firewall are very different in their implementation and development.

How was the initial setup?

The initial setup of the Cisco Secure Firewall is very straightforward. The average time it took to deploy the solution was very short. Deploying the VM and automating our configurations took a couple of minutes.

What's my experience with pricing, setup cost, and licensing?

Cisco smart licensing is a hassle for a disconnected environment. However, I haven't licensed anything in a while. There have been many changes, making it easier to license disconnected devices connected to the internet.

What other advice do I have?

ASAv uses the solution as a VPN concentrator and a firewall because it could be used for both. It can be used for landing AnyConnect clients on ASAv and as a firewall.

What sets Cisco Firewall apart from other products is that when we do an update, we know we're not going to break a lot of things, and there are not a lot of bugs. The integration on the Cisco side is pretty good.

Most of our team is familiar with Cisco, and everyone knows what to expect when they log in. So it's easy in that way.

I like the application visibility and control with Cisco Secure Firewall. My only complaint is that the changes made in the GUI sometimes do not reflect in the command line.

I haven't had any problems with Cisco Secure Firewall. It's very straightforward and reliable. Also, it's trustworthy because it has the Cisco name.

Cisco Secure Firewall has helped free up our IT staff for other projects. The product is quite heavy into automation. So with it being Cisco, it is very scalable in generating configs. The solution saves a week or two for implementation and integration.

Cisco Secure Firewall has helped our organization improve its cybersecurity resilience through the reliability aspect.

You know what you're getting when you use an ASAv from Cisco. Cisco Secure Firewall is a great product in terms of reliability and scalability.

Overall, I rate Cisco Secure Firewall ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer2211633 - PeerSpot reviewer
CTO at a government with 10,001+ employees
Real User
Jun 19, 2023
Does what we need to do and when we need to do it
Pros and Cons
  • "Cisco Secure Firewall is robust and reliable."
  • "The process of procuring modern-day technology within the DOD needs to improve."

What is our primary use case?

We use Cisco Secure Firewall for traditional firewall use cases, like VPN, segmenting of traffic, and creating PPSs.

How has it helped my organization?

We need reliable communication to do what we do, and that's very important. The solution does what we need to do and when we need to do it. It has a great reputation for the support that we need because if things don't work within the Department of Defense, people don't survive. Communication and keeping the adversary out are key components of our work. So we need a robust, reliable, and secure product, and that's what Cisco provides us.

What is most valuable?

Cisco Secure Firewall is robust and reliable.

What needs improvement?

The process of procuring modern-day technology within the DOD needs to improve.

For how long have I used the solution?

I've spent quite a few years with Cisco Secure Firewall.

What do I think about the stability of the solution?

Cisco Secure Firewall is a very stable solution.

What do I think about the scalability of the solution?

Cisco Secure Firewall is a very scalable solution.

How are customer service and support?

Cisco Secure Firewall's technical support is great, reliable, and responsive.

How would you rate customer service and support?

Positive

What was our ROI?

We have seen a return on investment from using Cisco Secure Firewall. From the DOD's perspective, we need a reliable and robust solution that has to be reliable in real-time. Cisco Secure Firewall is a reliable solution that works when needed.

What other advice do I have?

Cisco Secure Firewall is a great scalable, secure, and robust product.

There is a dedicated team designed to handle firewalls.

I have a good impression of Cisco Talos and its effects on our security operations. They have a great reputation for doing a lot of great things.

Cisco Secure Firewall has helped our organization improve its cybersecurity resilience.

Overall, I rate Cisco Secure Firewall nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco Secure Firewall
August 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,039 professionals have used our research since 2012.
reviewer2212530 - PeerSpot reviewer
Systems Engineer at a engineering company with 5,001-10,000 employees
Real User
Jun 18, 2023
A ubiquitous and easy-to-deploy product with a good support team
Pros and Cons
  • "The solution is pretty easy to deploy."
  • "I would like to see an IE version of the solution where it is ruggedized."

What is our primary use case?

I'm a design consultant. We primarily use the product to secure various client networks, major infrastructure, highways, and urban surveillance.

What is most valuable?

The solution is pretty easy to deploy. It is pretty ubiquitous too, so it is easy to get. It pretty much does the job we need it to do.

What needs improvement?

I would like to see an IE version of the solution where it is ruggedized. Most of what we do is infrastructure based on highways. Now that the product has a hardened switch, the only thing left in our hubs that isn't hardened is probably the firewall. It would be nice to pull the air conditioners out of the hubs.

For how long have I used the solution?

I have been using the solution for 20 years.

What do I think about the stability of the solution?

I've never had a stability problem with firewalls.

What do I think about the scalability of the solution?

The solution seems to be very scalable. I probably don't have much experience with scalability because, by the nature of how our networks work, we don't scale them; we just add another one.

How are customer service and support?

Support is very good. I've never had a problem with any form of support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used only a couple of other products over the years due to client preference. In general, Cisco Secure Firewall is easier to deploy mostly because of the depth of personnel trained in it. Every other product seems to be a niche thing that two people know, but Cisco once again seems ubiquitous throughout the industry. Our customers choose Cisco for various reasons, from cost to a preference for Cisco. It meets the task that they need to meet. It's really the spectrum.

How was the initial setup?

The deployment is pretty straightforward. It's the same as deploying any other Cisco equipment. If you know what you're doing, it's not a huge deal.

What was our ROI?

I believe our clients have seen an ROI. Their networks are more secure. Various agencies have tested a few of them to prove it, and they've proven okay. Since they weren't attacked, they have received an ROI.

What's my experience with pricing, setup cost, and licensing?

The licensing is not so bad. The solution’s pricing could be lower. It's not horrible, though.

What other advice do I have?

The application visibility and control are pretty good. It seems to do everything we've ever needed it to do. I've never asked the product to do something that it couldn't do. The solution has been pretty successful at securing our infrastructure from end to end. Most of our client’s staff have reported that the product is not as maintenance intensive as they would like. They never had to deal with maintenance before, but now they do. We deploy new systems for our clients.

I haven't had much experience with Cisco Talos directly. I know it's there, but I haven't really been involved. I haven't experienced it, which I believe is a good thing. It's doing its job if I don't have to get involved with it. The product has definitely helped improve our organization’s cybersecurity resilience. We weren't secure at all before, and we are a known target since we’re based in infrastructure. The solution has been very helpful in providing security.

It is a good product. I would definitely look into it. There is great value in going to a partner to a reseller to deploy the product. They understand the equipment and have expertise. Normally, they're local, so local knowledge is always useful. They have done deployments before, so sometimes they know tips or tricks that aren't in the manuals.

People evaluating the solution should give it a look. Definitely, it is worth taking a look at it.

Overall, I rate the product a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Networking Project Management Specialist at Bran for Programming and Information Technology
MSP
Apr 9, 2023
Highly reliable, quick device replacements, and responsive support
Pros and Cons
  • "Our company operates in Saudi Arabia, primarily working with government sectors. If any hardware malfunctions, the defective device is removed, and we receive a replacement from the reseller. We have not encountered any issues related to delays in receiving replacements for malfunctioning devices which has been beneficial."
  • "In today's world, cyberattacks have become a common occurrence. However, so far, we have not faced any issues with our systems. I hope the situation remains the same in the future. If Cisco introduces even more advanced security measures, it would be beneficial."

What is our primary use case?

To safeguard our clients' system data and related aspects, we rely on Next-Generation Firewalls as a system integrator. In particular, we use Cisco Secure Firewall for enhanced security measures.

We have provided our services to the National Information Center in Riyadh, which is a government database. They installed Cisco Secure Firewall systems and have given us positive feedback, which is why most of the areas prefer to use Cisco. To date, we have not received any negative feedback from our clients regarding any issues, such as hacking. Everything has been secure, and I hope it stays that way in the future.

What is most valuable?

Our company operates in Saudi Arabia, primarily working with government sectors. If any hardware malfunctions, the defective device is removed, and we receive a replacement from the reseller. We have not encountered any issues related to delays in receiving replacements for malfunctioning devices which has been beneficial.

What needs improvement?

In today's world, cyberattacks have become a common occurrence. However, so far, we have not faced any issues with our systems. I hope the situation remains the same in the future. If Cisco introduces even more advanced security measures, it would be beneficial.

One of the major issues we face in the Middle East is the long delivery time for Cisco products. Currently, they are taking almost 10 months to deliver, which is much longer compared to before when we received the products within 70 to 80 days or even two to three months. For instance, we recently placed an order that has a delivery date in the middle of 2024. This delay is unacceptable as customers cannot wait that long, and they may opt for other alternatives, such as Huawei, Juniper, or HPE. Therefore, Cisco needs to improve its delivery time and ensure that they deliver products within a reasonable timeframe, as it did before.

For how long have I used the solution?

I have been working with Cisco Secure Firewall for more than 10 years.

What do I think about the stability of the solution?

We have not encountered any stability issues. The only issue we faced was with another company that did not have proper cooling systems in their data center.

What do I think about the scalability of the solution?

The scalability of the Cisco Secure Firewall is excellent.

How are customer service and support?

A few years ago, we faced an issue with some of our devices in Saudi Arabia, and we reached out to Cisco for assistance. They responded promptly and repaired our devices within the given time frame. While the delivery time for their solutions in the Middle East may be longer, Cisco still delivers their solutions on time, whether it's for repair or new orders. Even if the delivery time is up to a year, Cisco ensures that our products are provided on time.

I rate the support from Cisco Secure Firewall a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

As a system integrator, our primary focus is not on selling products, but rather on providing comprehensive solutions to our customers, starting from scratch and ensuring everything runs smoothly. In this regard, we rely heavily on Cisco devices, including switches, routers, code devices, NK, Nexus, 7000, and 9000. We also use other Cisco products, such as IP phones and access points. In Saudi Arabia, Cisco is the most popular brand in the market, but its popularity is declining due to prolonged delivery times. Customers cannot afford to wait a year, and this is the primary reason for the decline in demand.

What's my experience with pricing, setup cost, and licensing?

The prices of Cisco Secure Firewall are competitive, especially for us as Cisco partners. We purchase the products directly from Cisco as a gold partner, which allows us to obtain better pricing than we would get from normal distributors or the local market.

What other advice do I have?

Our current company, SNC ICT, is already a Cisco Gold Partner. We are actively involved in investing, purchasing, and selling Cisco products to our customers, as well as performing installations, configurations, and providing other related services.

In the Middle East, most people with a budget opt for Cisco. However, I do not have any information about the preferences in Europe, South Asia, or Asia.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Ahmet Orkun Kenber - PeerSpot reviewer
Technical Network Expert at NXP Semiconductors Netherlands B.V. Internet EMEA
Real User
Mar 6, 2023
Quality product with a well-suited to top-down architectural level
Pros and Cons
  • "The features I have found most valuable are the ASA firewalls. I like to have features like most integrated systems in ACI."
  • "I think that the solution can be improved with the integration of application-centric infrastructure. It could be used to have better solutions in one box."

What is our primary use case?

As a manufacturing company, we have to use many different concepts of firewalls. That's one reason we had to use a trusted firewall for security and trust reasons.

How has it helped my organization?

We use a top-down architectural level mostly. For this reason, Cisco Secure Firewall is the top product for us.

I would say that this solution has saved our organization's time because we are certified engineers and experts. It helps us to connect quite well with our customers on a professional level.

What is most valuable?

The features I have found most valuable are the ASA firewalls. I like to have features like most integrated systems in ACI.

What needs improvement?

I think that the solution can be improved with the integration of application-centric infrastructure. It could be used to have better solutions in one box.

For how long have I used the solution?

I have been using this solution for around seven or eight years.

Which solution did I use previously and why did I switch?

I've used different concepts of solutions before Cisco. Cisco is much better than Juniper, Brocade, or Foundry, as it is much easier to use and get directions from. It is also easier to integrate Cisco if you compare it with other customer concepts, such as Juniper, Brocade, or Aruba.

How was the initial setup?

I am not involved in all Cisco firewall deployments. We also have an architectural team. We deploy based on a top-down level architecture and implementation structure.

What's my experience with pricing, setup cost, and licensing?

When it comes to pricing, quality is important to us. When looking at products, we prefer quality over speed. Cisco is on that quality side mostly.

What other advice do I have?

We are currently using the Cisco Firepower firewall, which is dependent on the situations in the data center and regional data center concepts. 

The way that this solution helps secure our infrastructure end-to-end is by enabling us to easily integrate all end-to-ends for monitoring.

Whether this solution saves us time depends on the situation. We use highly secure networks on the national security level and that's why it helps to use different products as Cisco is one of the best.

Overall, I would rate this solution a nine, on a scale from one to ten, with one being the worst and ten being the best.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2107434 - PeerSpot reviewer
Senior Network Administrator at a comms service provider with 201-500 employees
Real User
Mar 5, 2023
Good performance and good support
Pros and Cons
  • "Their performance is most valuable."
  • "The stability could be better because we have a lot of issues with the stability of Cisco Firepower."

What is our primary use case?

We use them for firewall purposes. We use the small ones with the partners for the services they need, such as VPN and security.

What is most valuable?

Their performance is most valuable.

What needs improvement?

The stability could be better because we have a lot of issues with the stability of Cisco Firepower.

For how long have I used the solution?

I've been using Cisco firewalls for 20 years.

What do I think about the stability of the solution?

We have a lot of issues with the stability of Cisco Firepower.

What do I think about the scalability of the solution?

It depends on the model. We are hitting some issues with scalability. It's getting very expensive to scale out.

How are customer service and support?

They sometimes take too long and don't fix the issue quickly, but eventually, it is fixed. I'd rate their support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have been using different Cisco firewalls for a long time. We are currently using Cisco Firepower and Cisco ASA. Cisco Firepower is better than Cisco ASA, but stability is an issue.

How was the initial setup?

It's now easier than before. You can have virtual appliances.

We mostly have it on-prem, but some customers want on-prem virtual.

Which other solutions did I evaluate?

We considered using a different solution such as Check Point or Huawei. We chose to stay with Cisco because we're experienced with Cisco and because of the support.

What other advice do I have?

The old versions or models saved us time, but the newer ones take our time. Overall, I'd rate Cisco Secure Firewall an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1667103 - PeerSpot reviewer
Global Network Architect at a agriculture with 10,001+ employees
Real User
Mar 5, 2023
Secures our infrastructure and the OT network very well, and meets our scalability requirements
Pros and Cons
  • "It's protecting the organization against the impact of cyber threats and cybersecurity. We run manufacturing plants that have hazardous material, and we don't want that manufacturing process to be impacted by break-in exposure, cyber threats, or any other similar thing."
  • "We would like to be able to manage a set of firewalls rather than individual firewalls. We haven't really looked into it or yet implemented it, but a single pane of glass would be helpful. We also use another vendor's firewalls, and they have a centralized management infrastructure that we have implemented, which makes it a little bit easier when you're managing lots of firewalls."

What is our primary use case?

The primary use case is as one-layer protection of our OT network. The way we're set up is that we have our OT network behind the commercial network, and we do dual firewalls. We've Cisco firewalls on the commercial network side and a different vendor and a different management group on the OT network side.

How has it helped my organization?

It's a good solution. It's in some ways a reactive solution where we have it sitting in a whitelist mode rather than a blacklist mode. So, we are blocking everything and permitting specific things, and it seems to work fairly well for us.

It hasn't necessarily freed up the time, but it has helped in securing the infrastructure and the OT network behind it. The intent of this particular solution is not time-saving. It's not a cost solution. It's meant to isolate and control access to and from a specific set of infrastructure.

It allows us to get access. We're seeing more and more that business systems like SAP are looking to get access to OT systems, and this is how our systems get that.

What is most valuable?

It's protecting the organization against the impact of cyber threats and cybersecurity. We run manufacturing plants that have hazardous material, and we don't want that manufacturing process to be impacted by break-in exposure, cyber threats, or any other similar thing.

What needs improvement?

We would like to be able to manage a set of firewalls rather than individual firewalls. We haven't really looked into it or yet implemented it, but a single pane of glass would be helpful. We also use another vendor's firewalls, and they have a centralized management infrastructure that we have implemented, which makes it a little bit easier when you're managing lots of firewalls.

For how long have I used the solution?

We've been using Cisco firewalls for 10 years or more.

What do I think about the stability of the solution?

It has been a very stable solution. If you keep it up to date and do sensible management on it, it's a very stable solution.

What do I think about the scalability of the solution?

So far, in this use case, it has met our scalability requirements in terms of traffic and management.

How are customer service and support?

We have an excellent account team, and they go to bat for us inside of Cisco. We also have access to TAC and things like Smart Net, and all that seems to go very well. It's a good team. I'd rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We weren't using anything similar in this particular use case. We chose Cisco because they originally came on the recommendation of our networking partner. They came in with a strong recommendation from a strong partner.

How was the initial setup?

I wasn't involved in its deployment. That was before I started working in this space.

What was our ROI?

In this specific use case, the biggest return on investment is that we do not have incidents, and this ultimately, in some of our factories, ends up being a health and human-safety use case.

What's my experience with pricing, setup cost, and licensing?

We've gone to all smart licensing, so that works well. 

What other advice do I have?

Understand what you're trying to protect and what you're trying to protect it from, and then also understand how the solution is managed.

I'd rate Cisco Secure Firewall a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ahmed Alsharafi - PeerSpot reviewer
Solution Architect at Dimension Data
Real User
Mar 2, 2023
Excellent support, seamless integration, and great intelligence for security insights
Pros and Cons
  • "It integrates with various Cisco security portfolios and products, and there is an easy and seamless integration for building a complete security framework for our customers."
  • "We see a lot of vendors in the market with a lot of niche products. I understand that it's difficult to cover everything, but making it more open for integration with other vendors would be a value add for Cisco."

What is our primary use case?

We have consulting engineers at the backend. We have our own SOC. We leverage Cisco solutions, and we add our services on top of them.

We also sell FTDs and Cisco firewalls ranging from the old models to the new models. We have Firepower from series 1000 to 4000.

A client of ours has a campus network. They're running all of their offices, branches, and multiple sites. They are managing all of their traffic through one point, and that point is secured.

How has it helped my organization?

It integrates with various Cisco security portfolios and products, and there is an easy and seamless integration for building a complete security framework for our customers.

It's a great intelligent platform where we can pull all the security insights.

What is most valuable?

The technology is evolving, and it's no more a stateful firewall, which is only for blocking certain ports. A lot of features, such as anti-malware protection and URL filtering, have been integrated into the firewall and extended to the network. 

What needs improvement?

We see a lot of vendors in the market with a lot of niche products. I understand that it's difficult to cover everything, but making it more open for integration with other vendors would be a value add for Cisco. Usually, the case I see with my customers is that they always have a multi-vendor setup for security. They have many products. When they have multiple products, each product does something very specific standalone, but there is always a challenge in how to correlate all these solutions or make them as one framework for securing the network.

How are customer service and support?

Their support is perfect. When I used to be an engineer, Cisco's tech support was such a great help. Everything is well-defined in terms of services and SLAs as compared to other vendors. Cisco is doing a great job across all portfolios. This is what makes Cisco stand out as a vendor as compared to the rest. I'd rate their support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had another product previously. All the vendors are doing a great job in security, but Cisco has such a big portfolio, and as a reseller, it's easy for us to be a one-stop shop for the customer covering wired and wireless networks, endpoint security, and so on. That's the main advantage of Cisco nowadays.

How was the initial setup?

These firewalls are deployed on-premises. We offer all the latest versions. We always advise customers to be updated with the latest technology. That's the aim of our business, but I have not been a part of the deployment.

What was our ROI?

My role is mainly technical, but on the business side, there would be an ROI in terms of seeing the clients happy.

Our clients are happy. They always get an update about the roadmap and the features that Cisco is releasing down the road. Cisco is always ahead of others not only in terms of security but also in terms of portfolio.

What's my experience with pricing, setup cost, and licensing?

Everything comes with a price. Security is something on which you cannot compromise because the loss could be massive. I see CTOs and CSOs spending a lot on that. Cisco is not really cheap, but there is great technology behind it.

What other advice do I have?

The main value we add as Cisco resellers is our consulting services. We have consulting engineers on the backend and we have our own SOC. We leverage Cisco, and on top of that, we add our services, which makes it a great collaboration between every successful system integrator, reseller, and vendor.

I'd advise asking for a demo and getting involved or engaged with the product to see its value. Don't just read about it.

Overall, I'd rate Cisco Secure Firewall a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
IT Service Technician at Scaltel AG
Reseller
Feb 27, 2023
Can easily segment the network but does not have direct access via web browsers
Pros and Cons
  • "The most valuable feature for the customers is that they can control what communication is allowed and what is not allowed. That is, they can allow or deny client traffic."
  • "Cisco Secure Firewall should be easier to handle. It uses ASDM, which is not easy to understand. It would be better if there was direct access via HTTPS."

What is our primary use case?

We use Cisco Secure Firewall in our own company for site-to-site VPN to access our customers and provide remote support.

We sell the solution to our customers as well. They use the ASA or FMC for dedicated networking, for example, the process network. That is, they dedicate the process network or ASA to the user network.

As a Cisco Secure reseller, I add value with my professional background, for example, in Cisco TAC, to my customers. We choose to sell Cisco Secure Firewall because of our partner status with Cisco.

What is most valuable?

The most valuable feature for the customers is that they can control what communication is allowed and what is not allowed. That is, they can allow or deny client traffic.

It also secures the internal network to allow specific client traffic or machine traffic.

Cisco Secure Firewall helped reduce our clients' meantime to repair by 40%. This is because they can easily segment the network. It's easy to troubleshoot because of micro-segmentation.

What needs improvement?

Cisco Secure Firewall should be easier to handle. It uses ASDM, which is not easy to understand. It would be better if there was direct access via HTTPS.

For how long have I used the solution?

I have used this solution for around five years, but my company has been using it for 30 years.

How are customer service and support?

Cisco's technical support for security is good. The support staff are professional and know what to do. I would give them an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment of the firewall is more difficult if you want to use all of the features. However, if you're using it only as a VPN, then it's a little bit easier to deploy.

What other advice do I have?

Compared to Cisco Secure Firewall, other firewall solutions are easier to handle because they do not use ASDM. They have direct access via web browsers.

If you're considering Cisco Secure Firewall, take a look at what you want to use the firewall for and what kind of handling you prefer. If you prefer easy handling via browsers, then you may need to use another solution because ASDM is no longer the state of the art.

Overall, I would rate Cisco Secure Firewall at seven on a scale from one to ten.

The I add as a reseller is the professional background.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Achilleas Katsaros - PeerSpot reviewer
Head of IT Network Fixed & Mobile at OTE Group
Reseller
Feb 27, 2023
Provides valuable exportability and smooth migrations
Pros and Cons
  • "The feature my customers find the most valuable is the exportability."
  • "We have seen some bugs come up with Cisco Secure Firewall in terms of high availability. The solution should be improved to avoid these bugs."

What is our primary use case?

Our customers for the most part use this solution in data centers. 

What is most valuable?

The feature my customers find the most valuable is the exportability. They also appreciate that the IPS features are easily migrated from Cisco SA to FTDs. 

What needs improvement?

We have seen some bugs come up with Cisco Secure Firewall in terms of high availability. The solution should be improved to avoid these bugs. 

For how long have I used the solution?

We have been using Cisco Secure Firewall for almost a decade. 

How are customer service and support?

Cisco's support is much better than other vendors' support. In my opinion, this is a big advantage for Cisco. The support Cisco offers is upper-level. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously sold Fortinet devices. However, many of our clients switched over to Cisco because of the price as they are quite cheap. 

How was the initial setup?

We are in the middle of a migration plan to Cisco right now in our company. I am not directly involved. We are working with a Cisco partner but I have been communicating our needs to them. However, I believe the migration process will be smooth for our company. It is crucial to have a solid migration plan in place because we are a core data center, so we have to be careful. 

What about the implementation team?

We are deploying with the help of a partner. 

What was our ROI?

We do see a lot of ROI from Cisco Secure Firewall. We are in the process of migrating a lot of end-of-support devices with some new ones and the return on investment is there.

What's my experience with pricing, setup cost, and licensing?

Price is a big selling point for Cisco Secure Firewall. They are quite affordable and many clients chose them precisely for this reason. 

What other advice do I have?

This solution helped my clients save money and time. My clients save 50% on time thanks to automation and processing brought on by this solution. 

I have only good things to say about Cisco Talos. It has been quite helpful to our customers.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
Buyer's Guide
Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.