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Security Consultant at IKUSI
MSP
Good integration with helpful technical support and very good administration capabilities
Pros and Cons
  • "The solution offers very easy configurations."
  • "The initial setup can be a bit complex for those unfamiliar with the solution."

What is our primary use case?

I often work with financial sector companies such as banks as well as retail organizations.

What is most valuable?

The solution offers very easy configurations.

The administration of the solution is very good.

The product integrates well with other products.

What needs improvement?

The initial setup can be a bit complex for those unfamiliar with the solution.

There are better solutions in terms of border security. Palo Alto, for example, seems to be a bit more advanced. 

The cost of the solution is very high. Fortinet, as an example, has good pricing, whereas Cisco has very high costs in comparison.

For how long have I used the solution?

We've used the solution recently. We've used it at least over the last 12 months or so.

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What do I think about the stability of the solution?

The stability of the solution is pretty good. I don't recall having issues with this aspect of the solution.

What do I think about the scalability of the solution?

This particular product does not have high availability and therefore scalability is limited.

You need a pretty sizable solution for a center.

We have about 300 clients using this solution, and therefore the amount of people on the solution is very high, however, I don't have the exact number of users across all clients. For solutions providers, we have IT solutions for maybe around 5,000 users.

How are customer service and support?

I have experience working with technical support from Cisco. It's very easy to contact them and talk with them. There were times we worked using email, for example, for communication. We also worked with Cisco engineers in Mexico directly. We're very satisfied with the level of service so far.

Which solution did I use previously and why did I switch?

We also work with Fortinet and Palo Alto, for example. As a reseller, we work with many solutions.

How was the initial setup?

I did not directly implement the solution. I don't have the right type of expertise. You need to know a bit about what you are doing, otherwise, the initial setup is a bit complex.

You may need, for example, a separate management device for this kind of solution. It's quite difficult to handle if you don't have in-depth knowledge.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is quite high. It's very expensive compared to other options. For example, Fortinet is much more reasonably priced.

What other advice do I have?

I am working for a Cisco seller in Mexico, and we have a relationship with Cisco. We are a gold partner. We ensure that the development is of the proper sizing for our clients.  

I would rate the solution at a nine out of ten. We've had a very good experience so far. The only downside is that it's not as advanced as, for example, Palo Alto. That said, if you have the right skills to manipulate the configuration capabilities, Cisco is quite good.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1480314 - PeerSpot reviewer
Senior IT Analyst at a insurance company with 51-200 employees
Real User
Comparable pricing, stable, with good and responsive technical support
Pros and Cons
  • "There are no issues that we are aware of. It does its job silently in the background."
  • "The initial setup could be simplified, as it can be complex for new users."

What is our primary use case?

We use this solution for our firewall and intrusion prevention system.

What is most valuable?

The most valuable feature is that I have 16 public IP addresses that tunnel through into servers inside. 

There are no issues that we are aware of. It does its job silently in the background.

What needs improvement?

The initial setup could be simplified, as it can be complex for new users.

For how long have I used the solution?

We have been working with this solution for a couple of years.

What do I think about the stability of the solution?

It's stable. If there is ever a problem, it never seems to be the firewall.

What do I think about the scalability of the solution?

This particular model can't quite handle the bandwidth we need. We're actually replacing it shortly with the new higher capacity model.

How are customer service and technical support?

Technical support is good. They are responsive.

How was the initial setup?

The initial setup was somewhat complex at first.

What about the implementation team?

We had help from an integrator, which was Dell. They were helpful.

What's my experience with pricing, setup cost, and licensing?

The price is comparable.

What other advice do I have?

We are just at the beginning of the deployment of Arctic Wolf for managed detection and response. We don't have a lot of information yet, as we are onboarding it now.

We wanted to have someone watching and we couldn't set up the SOC by ourselves because we need six security dedicated people to man it at all times. With a staff of 80, it was too much. We engaged Arctic Wolf to be our 24/7 eyes on the potential risks that are happening. They can alert us and we can deal with it.

We like to use the integrator just to make sure that the firewall is set up correctly. If you don't have people dedicated to the firewall, then you can't do it in-house.

I would rate the Cisco firepower NGFW Firewall a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Cisco Secure Firewall
June 2025
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it_user1446408 - PeerSpot reviewer
Acting Director, Office of Talent Management at a government with 10,001+ employees
Real User
The UI needs improvement, as does the SNMP configuration, but the feature set is good
Pros and Cons
  • "The feature set is fine and is rarely a problem."
  • "Cisco makes horrible UIs, so the interface is something that should be improved."

What is most valuable?

The feature set is fine and is rarely a problem.

What needs improvement?

Cisco makes horrible UIs, so the interface is something that should be improved. Usability is poor and it doesn't matter how good the feature set is. If the UI, whether the command-line interface or GUI, isn't good or isn't usable, then you're going to miss things. You may configure it wrong and you're going to have security issues.

Security vendors have this weird approach where they like to make their UIs a test of manhood, and frankly, that's a waste of my time.

The SNMP implementation is incredibly painful to use.

For how long have I used the solution?

I have been using Cisco Firepower NGFW Firewall within the past year.

Which solution did I use previously and why did I switch?

I work with a lot of different IT products including three different firewall solutions in the past 12 months.

What other advice do I have?

Everything has room for improvement.

I would rate this solution a five out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT manager at IRPC PCL
Real User
Top 20
Very simple to deploy and stable
Pros and Cons
  • "Simple to deploy, stable."
  • "Technical support takes a long time to respond."

What is our primary use case?

Our primary use case of Cisco ASA Firewall is to protect our environment. We are customers of Cisco and I'm a network engineer. 

What is most valuable?

The solution is simple to deploy and stable. 

What needs improvement?

Technical support could be improved, they take a long time to respond. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

This is a stable solution. 

How was the initial setup?

Initial setup was relatively simple, it took around six months and I deployed myself. 

What other advice do I have?

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mohd.Rivai - PeerSpot reviewer
Network Security Engineer at a tech services company with 201-500 employees
Real User
Top 10
Good UI but too expensive and not very stable
Pros and Cons
  • "The user interface, the UI, is excellent on the solution."
  • "The stability is not the best."

What is our primary use case?

I primarily use the solution for the IPsec only. 

What is most valuable?

The user interface, the UI, is excellent on the solution. Let's say you want to check the real-time locker - you can create it by the UI using ADSM.

What needs improvement?

The VPN portion of the solution isn't the greatest.

The stability is not the best.

The solution is far too expensive.

For how long have I used the solution?

I've been working with the solution for about six months, or maybe a little bit less than that.

What do I think about the stability of the solution?

I haven't found the stability to be very good. The IPsec stability leaves a lot to be desired. They really need to work on the solution's stability capabilities.

In ASA, I built the IPsec between ASA and Fortigate due to the fact that most of the time I have to restart the timer to flow the data.

What do I think about the scalability of the solution?

We only have two to three users who directly deal with the solution within our company. Overall, we have between 100-200 employees. We haven't really scaled it.

I personally would prefer not to use ASA going forward. However, I don't know if the company itself has any plans to increase usage or not.

How are customer service and technical support?

While I've dealt with Cisco technical support in the past on other solutions, I have not contacted them in regards to this specific product.

That said, my past experience with Cisco technical support has been very positive and I found them to be very helpful in general. I just can't speak to this specific product.

How was the initial setup?

I was pretty junior when the solution was initially implemented in the organization. For that reason, I did not take an active role in implementing the solution. I wouldn't be able to really discuss the setup specifics or the level of difficulty.

I'm not exactly sure who handles maintenance, if any, within our organization.

What's my experience with pricing, setup cost, and licensing?

The licensing is quite expensive. I don't have the exact amount, however, it's my understanding that it's a very pricey solution. There's a lot of competition out there, including from Fortigate, which offers just as good, if not better products.

What other advice do I have?

I'm not overly familiar with ASA. I only work with it on an administration level.

I work with the latest version and I use the ASDM version server.

I wouldn't recommend that an organization choose ASA as a solution. They should look into other options.

Overall, I would rate the solution at a six out of ten. We haven't had the greatest experience.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
General Manager at MS Solutions Ltd.
Real User
Secure, stable, user-friendly, and the partner support is good
Pros and Cons
  • "The most valuable feature is that it's secure."
  • "In the future, I would like to be able to use an IP phone over a VPN connection."

What is our primary use case?

We are using the ASA in our network to create a VPN between six places. We also use it for servers and data synchronization.

What is most valuable?

The most valuable feature is that it's secure.

It is really stable and I've never had an occasion that due to this firewall, I have had issues with the network, a breakdown, or otherwise.

This is a user-friendly product. Once you have a specialist who can configure it properly, you'll be pretty protected everything you want is in it.

What needs improvement?

In the future, I would like to be able to use an IP phone over a VPN connection.

For how long have I used the solution?

I have been working with Cisco ASA Firewall for at least seven years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We have not tried to scale our network. It was established a long time ago and nothing has changed since then.

How are customer service and technical support?

I have been auditing their partners in Bulgaria and I am in contact with them on a regular basis. I have not had any real issues with my equipment but overall, I think that the support is perfect.

Which solution did I use previously and why did I switch?

We were using the ASA 5505 and our network is faster now, so we are now in the process of upgrading our network to the 5506 model. The 5505 is a 100 megabit product, which is very low.

What about the implementation team?

We had a company that set everything up for us. They have Cisco engineers and I'm paying them annually for next-business-day support. They do all of the maintenance for us.

What's my experience with pricing, setup cost, and licensing?

They have a lot of different models but most of them are really expensive. This is the main thing because, for us, the price is important.

What other advice do I have?

Overall, I am pretty satisfied with this product and I recommend it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Presales Engineer at a comms service provider with 51-200 employees
Real User
Good remote access and clusters but the firewall is a bit dated
Pros and Cons
  • "The clusters in data centers are great."
  • "Some individuals find the setup and configuration challenging."

What is our primary use case?

In general, we support more public fiscal entities. Most of them are quite sizeable at 5,000-6,000 employees. We use it mostly for remote access.

What is most valuable?

The clusters in data centers are great.

We enjoy the use of the remote access VPN. We have a mechanical firewall with IPS and we have no more than these. In general, ASA is for remote access and the mechanical firewall right now is more used for data centers. 

We work to combine customers and we have a lot of customers that use networking from Cisco. They buy Cisco firewalls due to the fact that all of their networks are working with Cisco features.

What needs improvement?

It would be ideal if the solution offered a web application firewall.

We've had some issues with stability.

The solution has some scalability limitations.

The firewall itself has become a bit dated.

The pricing on the solution is a bit high.

Some individuals find the setup and configuration challenging.

For how long have I used the solution?

I've been using the solution for ten years or more. It's been at least a decade at this point.

What do I think about the stability of the solution?

Normally, we don't have any problems with stability. That said, when we have problems, it may be difficult to resolve quickly. The tech from Cisco is really good. However, we have some problems that take more time. Issues haven't come up very often. We've only had two or three problems over ten years that took a while to resolve. Largely, it's quite stable. 

What do I think about the scalability of the solution?

We typically work with large public organizations. Our customers are quite big. Some are even up to 8,000 employees.

My view is that the ASA is for data centers. When you need more performance or something like that, this may be a problem. This is due to the fact that we don't have the ability to add more performance - more CPU or more equipment - in our cluster when we deploy the solution in a perimeter. It's complicated to expand the performance with ASA on the perimeter.

How are customer service and technical support?

We have a good relationship with technical support. They're very helpful. Sometimes we get a solution and sometimes we don't, however, they are always available to help us deal with issues.

How was the initial setup?

I have been working with this equipment for years, so for me, the initial setup is pretty easy. For customers who use the Cisco solutions for the first time, maybe it's complicated. They probably feel it would be easier to configure if there was a simpler graphical view or something like that. Often a complaint is that it's difficult to configure. However, I don't have that issue.

To deploy one solution, how long it takes depends on the customer or the size of the enterprise. For a large enterprise or large public entity, we need more time or more resources to deploy the solution. That said, it's not too difficult for us as we work a lot of time with ASA. We can go fairly quickly.

What other advice do I have?

We support ASA 5508, 5585, and 5525 - all the versions of the firewall. Again, we built a HTAB machine too.

We've worked with Cisco for many years and I love working with them.

Right now, ASA is getting older. A better recommendation may be to use Firepower, a Next-Generation Firewall, no ASA. In cases for some remote VPN access, we recommend ASA, however, for all of the deployments, the recommendation now is to use a Next-Generation Firewall from Cisco Firepower. 

Overall, I would rate the solution at a seven out of ten. That said, for remote access alone, I'd rate the product at a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1473525 - PeerSpot reviewer
Enterprise Integration Architect at a insurance company with 10,001+ employees
Real User
Reliable and mature with good support but the content filtering needs improvement
Pros and Cons
  • "It's very stable and mature."
  • "The content filtering on an application level is not as good as other solutions such as Palo Alto."

What is most valuable?

It's very stable and mature.

What needs improvement?

The content filtering on an application level is not as good as other solutions such as Palo Alto.

While the price is fair with all of the features that it has, it should be cheaper.

For how long have I used the solution?

I have been using the Cisco ASA Firewall for seven years.

What do I think about the stability of the solution?

It's a stable solution.

We have plans to continue using this solution in the future.

What do I think about the scalability of the solution?

It's a scalable product. We have 200,000 users in our organization.

How are customer service and technical support?

Cisco technical support is good.

Which solution did I use previously and why did I switch?

Previously, we used other products. We used Fortinet and CheckPoint.

How was the initial setup?

We have a team of 50 or 60 Network Engineers to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

The price is fair. It's not the cheapest, but it's not bad.

What other advice do I have?

Cisco ASA Firewall is a good product. I would recommend it to others who are interested in using it.

I would rate it a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.