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Deputy Manager at Star Tech Engineering Ltd
Reseller
Jul 11, 2021
Automated policy application and enforcement free up time for us
Pros and Cons
  • "The dashboard is the most important thing. It provides good visibility and makes management easy. Firepower also provides us with good application visibility and control."
  • "The automated policy application and enforcement have freed up time for us, on the order of 30 percent."
  • "One issue with Firepower Management Center is deployment time. It takes seven to 10 minutes and that's a long time for deployment. In that amount of time, management or someone else can ask me to change something or to provide permissions, but during that time, doing so is not possible. It's a drawback with Cisco. Other vendors, like Palo Alto or Fortinet do not have this deployment time issue."
  • "One issue with Firepower Management Center is deployment time. It takes seven to 10 minutes and that's a long time for deployment."

What is our primary use case?

We use it for malware and IPS.

How has it helped my organization?

The automated policy application and enforcement have freed up time for us, on the order of 30 percent.

Also if one Cisco antivirus implementation is the subject of an attack, all other Cisco implementations get that information rapidly, in real time. All the other firewalls are in sync when it comes to malware attacks, through the update of the database. That is good.

The visibility it provides into threats is good. Every day we find lots of malware attacks targeting our network, but they don't get through to the network.

What is most valuable?

The dashboard is the most important thing. It provides good visibility and makes management easy. Firepower also provides us with good application visibility and control.

Cisco Talos is well known around the world and everyone trusts Talos for malware intelligence. It is number one. It is also the most secure for Snort rules. It is more secure than others because its real-time analysis is better.

In addition, Firepower Management Center is helpful. 

We also use Cisco ISE and the integration between it and Firepower is okay.

For how long have I used the solution?

I've been using Cisco Firepower NGFW Firewall for four or five years.

Buyer's Guide
Cisco Secure Firewall
May 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,915 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and support?

Their technical support is good. When my NOC or my engineers have needed support the feedback I've had is that tech support has been good at critical moments. They have given us good service.

How was the initial setup?

There was no issue with the initial setup. It's straightforward because Cisco gives us lots of documentation. It's not a big deal, for me. In four or five years I have deployed 35 to 40 Firepowers for financial organizations and corporate offices.

Which other solutions did I evaluate?

We also use Palo Alto, Fortinet, Sophos, and Check Point.

One issue with Firepower Management Center is deployment time. It takes seven to 10 minutes and that's a long time for deployment. In that amount of time, management or someone else can ask me to change something or to provide permissions, but during that time, doing so is not possible. It's a drawback with Cisco. Other vendors, like Palo Alto or Fortinet do not have this deployment time issue.

The other issue is the upgrading process, with Cisco. Sometimes, if we use a standalone device we need to create maintenance windows at that time and we need to restart Firepower. But with other vendors, like Palo Alto, there is no need to update in that way.

If they mitigated these two things, Cisco would be number-one in the world in the security domain.

What other advice do I have?

We have not integrated Firepower with Cisco SecureX because it needs IOS 6.6. It's a limitation. If we have an external device, we would need downtime and in a financial organization, management will not allow us the downtime.

In my experience, the deployment procedure with Cisco is not the easiest, it's not plug-and-play. I hope that Cisco will give us that type of implementation.

Overall, I would rate Firepower at eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
it_user1593717 - PeerSpot reviewer
Head of ICT Infrastructure and Security at City of Harare
Real User
Jun 21, 2021
Stable and reliable, requiring very little support
Pros and Cons
  • "The features that are most valuable within the firewall are the IPS as well as the Unified Communications. We also really like the dynamic grouping."
  • "Cisco ASA Firewall is very stable and very reliable."
  • "An area for improvement is the graphical user interface. That is something that is coming up now. They could make the product more user-friendly. A better GUI is something that would make life much easier."
  • "An area for improvement is the graphical user interface. They could make the product more user-friendly and a better GUI is something that would make life much easier."

What is our primary use case?

We use it for intrusion prevention and in our VPN that is connected to our head office. It provides protection and security and node clustering. It gives us all the security features that we need within our environment.

What is most valuable?

The features that are most valuable within the firewall are the IPS as well as the Unified Communications. We also really like the dynamic grouping.

What needs improvement?

An area for improvement is the graphical user interface. That is something that is coming up now. They could make the product more user-friendly. A better GUI is something that would make life much easier. Traditionally, Cisco products have been command-line-based.

For how long have I used the solution?

The Cisco ASA Firewall has been in our environment for the past seven years.

What do I think about the stability of the solution?

The product is very stable. We've not had any challenges with it in all this time. It performs very well.

What do I think about the scalability of the solution?

We have 2,000 users who connect through this product. We are planning to increase use as we go, toward the end of the year.

How are customer service and technical support?

The technical support has been excellent. When there have been any issues, they've always been there for us.

How was the initial setup?

The initial configurations were straightforward, not complex at all. It took us just two days to finalize things.

What about the implementation team?

We did most of the setup in-house, but we also had assistance from our partner.

What's my experience with pricing, setup cost, and licensing?

We pay annually and there are no costs in addition to the standard fees.

Which other solutions did I evaluate?

When you compare Cisco ASA Firewall with Sophos, they are more or less the same in terms of functionality.

What other advice do I have?

Cisco ASA Firewall is very stable and very reliable. It requires very minimal support, once you configure it and put it in your environment. You don't need to attend to faults or issues. Once you install it and plug it in, it is good to go.

We have been using the ASA Firewall for a long time, and it is an advanced product for our current use. In terms of improvement, there's not much that can be done to it. It is a solid product, very effective, and it does its job well.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco Secure Firewall
May 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,915 professionals have used our research since 2012.
Sr Technical Consultant at a tech services company with 51-200 employees
Real User
May 23, 2021
Best documentation, good price, and very reliable with useful remote VPN, site-to-site VPN, and clustering features
Pros and Cons
  • "The remote VPN and IPsec VPN or site-to-site VPN features are valuable. The clustering feature is also valuable. We have two ISP links. Whenever there is a failover, users don't even get to know. The transition is very smooth, and the users don't notice any latency. So, remote VPN, site-to-site VPN, and failover are three very powerful features of Cisco ASA."
  • "Cisco has the best documentation. You can easily find multiple documents by searching the web. Even a child can go online and find the required information."
  • "We needed a network security solution that can take care of the network security and URL filtering, and we also wanted to create site-to-site VPNs and have remote VPNs, and for all these use cases, we got Cisco ASA, and we are pretty happy with it."
  • "There is huge scope for improvement in URL filtering. The database that they have is not accurate. Their content awareness and categorization for URL filtering are not that great. We faced many challenges with their categorization and content awareness. They should improve these categorization issues."
  • "There is huge scope for improvement in URL filtering. The database that they have is not accurate."

What is our primary use case?

We are using Cisco ASA Firewall 5525 for network security. We needed a network security solution that can take care of the network security and URL filtering. We also wanted to create site-to-site VPNs and have remote VPNs. For all these use cases, we got Cisco ASA, and we are pretty happy with it.

What is most valuable?

The remote VPN and IPsec VPN or site-to-site VPN features are valuable. The clustering feature is also valuable. We have two ISP links. Whenever there is a failover, users don't even get to know. The transition is very smooth, and the users don't notice any latency. So, remote VPN, site-to-site VPN, and failover are three very powerful features of Cisco ASA.

Cisco has the best documentation. You can easily find multiple documents by searching the web. Even a child can go online and find the required information.

What needs improvement?

There is huge scope for improvement in URL filtering. The database that they have is not accurate. Their content awareness and categorization for URL filtering are not that great. We faced many challenges with their categorization and content awareness. They should improve these categorization issues.

What do I think about the stability of the solution?

It is very reliable.

What do I think about the scalability of the solution?

It is scalable. Cisco is pretty popular with organizations, and many customers are using it. It is suitable for all kinds of customers. It can cater to small, medium, and large organizations.

How are customer service and technical support?

I have interacted with them many times. I have been on a call with their technical support continuously for 48 hours. They were very prompt. In terms of technical support and documentation for switching, firewall, and routing solutions, no one can match Cisco.

How was the initial setup?

Its initial setup was very straightforward. Its documentation is very easily available on the web, which is very useful.

What's my experience with pricing, setup cost, and licensing?

Their pricing is very aggressive and good. Even a small company can afford it. I am happy with its pricing. Its licensing is on a yearly basis.

What other advice do I have?

I would recommend this solution to others if they are not specifically looking for URL filtering and want to use it for their infrastructure. It is a perfect and very reliable solution, but it lacks when it comes to URL filtering. 

I would rate Cisco ASA Firewall a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1577460 - PeerSpot reviewer
Network security engineer at a tech services company with 1,001-5,000 employees
Real User
May 18, 2021
A simple and reliable firewall with best support and very good netting, routing, and VPN functionalities
Pros and Cons
  • "Netting is one of the best features. We can modify it in different ways. Site-to-site VPN is also an awesome feature of Cisco ASA. The biggest advantage of Cisco products is technical support. They provide the best technical support."
  • "I am very happy with this product in terms of netting, routing, and VPN functionalities."
  • "Cisco should work on ASDM. One of the biggest drawbacks of Cisco ASA is ASDM GUI. Cisco should improve the ASDM GUI. The configuration through ASDM is really difficult as compared to CLI. Sometimes when you are doing the configuration in ASDM, it suddenly crashes. It also crashes while pushing a policy. Cisco should really work on this."
  • "One of the biggest drawbacks of Cisco ASA is ASDM GUI. The configuration through ASDM is really difficult as compared to CLI."

What is our primary use case?

I am using Cisco ASA 5525 for netting, routing, and site-to-site VPN. We have two sites. I am using Cisco ASA Firewall on one site and Check Point Next-Generation Firewall on another site.

How has it helped my organization?

We have integrated it with Cisco Anyconnect. This feature has been very good for us during the lockdown.

What is most valuable?

Netting is one of the best features. We can modify it in different ways. Site-to-site VPN is also an awesome feature of Cisco ASA.

The biggest advantage of Cisco products is technical support. They provide the best technical support.

What needs improvement?

Cisco should work on ASDM. One of the biggest drawbacks of Cisco ASA is ASDM GUI. Cisco should improve the ASDM GUI. The configuration through ASDM is really difficult as compared to CLI. Sometimes when you are doing the configuration in ASDM, it suddenly crashes. It also crashes while pushing a policy. Cisco should really work on this.

For how long have I used the solution?

We have been using this solution for one and a half years.

What do I think about the stability of the solution?

It is stable and reliable. If you are looking for security from Layer 1 to Layer 4, Cisco ASA is good, but if you are looking for Layer 7 security, deep security, and malware detection, this is not the right product. You have to use some other product.

What do I think about the scalability of the solution?

We have more than 400 employees. We are currently not thinking of increasing its usage because we need more security, and Cisco ASA is not good for Layer 5 to Layer 7 security.

How are customer service and technical support?

The biggest advantage of a Cisco product is technical support. They provide 24/7 support on 365 days. Their technical support is one of the best. I would rate them a ten out of ten.

How was the initial setup?

Cisco ASA is very not complex. It is a very simple firewall. If you are configuring it through CLI, it is easy. If you configuring it through ASDM, it will be more difficult for a beginner engineer.

It takes around two to three days to cover all the parameters. It is very easy to deploy in an existing network, which is one of the main advantages of Cisco ASA.

What's my experience with pricing, setup cost, and licensing?

We are happy with its price. Licensing is on a yearly basis for technical support. There is one license for technical support. There is another license for IP Version 2 VPN and IPS.

Which other solutions did I evaluate?

I considered pfSense, but when I checked the reviews, pfSense's reviews were really bad, so we purchased Cisco ASA.

What other advice do I have?

I am very happy with this product in terms of netting, routing, and VPN functionalities. If you are a small organization with around 100 people and you are not thinking of Layer 7 security, deep security, and malware detection, Cisco ASA would be very useful and cost-effective for you.

I would rate Cisco ASA Firewall an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Network Administrator at Bodiva
Real User
May 7, 2021
Useful VPN, overall user friendly, but becoming outdated
Pros and Cons
  • "The most valuable feature we have found to be the VPN because we use it often."
  • "The most valuable feature we have found to be the VPN because we use it often."
  • "The solution has not had any layer upgrades. It does not have layer five and upwards, it only has up to layer four. This has caused some problems for us."
  • "The solution has not had any layer upgrades. It does not have layer five and upwards, it only has up to layer four."

What is our primary use case?

We currently have this solution hosted in a service provider's premises. They give us the link for our infrastructure and that is how we manage our equipment. We use the VPN feature to connect with our clients. 

What is most valuable?

The most valuable feature we have found to be the VPN because we use it often. Additionally, overall the solution is user-friendly and especially the ASDM GUI.

What needs improvement?

The solution has not had any layer upgrades. It does not have layer five and upwards, it only has up to layer four. This has caused some problems for us.

In the future, it would be wonderful to have an antivirus, log analyzer, and PDF/Excel data exportation features build into the solution. The data export would be great to be able to look at the access list.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The solution is stable up to a point. We have had some troubles making VPN connections with other technologies, such as Check Point. We have some of our clients that have Check Point equipment on their side, and sometimes the traffic ceases. We then are forced to reset the tunnel in order to get the traffic back.

What do I think about the scalability of the solution?

Currently, we have approximately 20 site-to-site VPNs operations.

How are customer service and technical support?

We have had no issues with technical support.

Which solution did I use previously and why did I switch?

We are currently using a Check Point solution because this solution lacks by not having an application layer.

How was the initial setup?

The initial setup is can be complicated if you are not familiar with the command line. There is documentation available by Cisco and once you are trained it is not difficult at all.

What about the implementation team?

We use implementation consultants for the full deployment and it took approximately two weeks to complete.

What other advice do I have?

My advice to those wanting to implement the solution would be that implementations sometimes do not go as planned. You need to do your research to be prepared. 

We are evaluating other solutions because this one is getting close to its expiration. There are no other technologies out there that offer better features than this ASA solution.

I rate Cisco ASA Firewall a six out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1569858 - PeerSpot reviewer
Network Engineer at LIAQUAT NATIONAL HOSPITAL & MEDIACAL COLLEGE
Real User
May 6, 2021
Very reliable, with good security and a straightforward setup
Pros and Cons
  • "Even in very big environments, Cisco comes in handy with configuration and offers reliability when it comes to managing multiple items on one platform."
  • "Even in very big environments, Cisco comes in handy with configuration and offers reliability when it comes to managing multiple items on one platform."
  • "We have more than one Cisco firewall and it is difficult for me to integrate both on the single UI."
  • "We have more than one Cisco firewall and it is difficult for me to integrate both on the single UI."

What is our primary use case?

We primarily use the solution to operate that LAN environment over the internet and use the public and private networks separately. It's a very good firewall in terms of security, in terms of certain scenarios, and also from an ethical hacking point of view. Both are available in our environment. Both are doing great.

What is most valuable?

Cisco, obviously, gives you a great amount of reliability which comes in handy. The brand is recognized as being strong. 

Even in very big environments, Cisco comes in handy with configuration and offers reliability when it comes to managing multiple items on one platform. You are able to integrate Firepower and all AMP. With so many items to configure, I haven't yet done them all, however, I hope to.

It's great for securing the network. You learn a lot.

The initial setup is straightforward.

The solution is very stable.

The scalability of the solution is very good.

What needs improvement?

Most of the firewalls almost 90%, 95% of the firewalls will move to GUI. This is the area which needs to be improved. The graphical interface and the monitoring level of the firewall need to be worked on. 

Most of us are using the monitoring software where we get the alarm, then details of the servers, et cetera. This aspect needs to be much updated. 

From just the security point of view, in the security, it needs to be updated every day and every week. It is getting better day by day, however, from a monitoring point of view is not the same view as we have on the different monitoring servers or monitoring software, such as PRTG and Solarwinds. It needs to be changed and improved.

Cisco has launched its multiple products separately. Where there's a new version of the hardware, there is Firepower in it. However, there must be a solution for an integrated version that includes everything in your network and your firewall as well so that you can manage and integrate from the same web portal without going to every device and just configuring it and just doing everything separately. 

It would be ideal if a solution can be configured separately and then managed centrally on one end.

We have more than one Cisco firewall and it is difficult for me to integrate both on the single UI. If I have three firewalls and one is a normal firewall, I need to configure everything separately. I can't have it on the same port or integrated on the same single IP or bind it something like it.

For how long have I used the solution?

We've mostly used Cisco solutions for two or three years at this point. Our old Cisco devices were due to be changed, and we moved over to ASA.

What do I think about the stability of the solution?

The firewall is stable, however, every two, three, or four years, you have to change the hardware and therefore get an updated version of the firewall.

This is something which companies have been doing for the sake of a new product and launching a new device. Yet, the stability needs to be considered where you have to upgrade for every two, three, four years and change the product and go for the new updated version. What I mean is that there is stability, however, obviously, it's not long-term.

What do I think about the scalability of the solution?

The firewall is very scalable. Most contact versions are available depending upon the organization you have. It works for very large organizations. They are scalable for many scenarios. The scalability obviously is there for sure.

How are customer service and technical support?

Cisco technical support is one of the best around. They have the most advanced and most experienced level of tech support I've been in contact with. Whether it is a hardware or software issue, the tech team can support you and help. They are very helpful and knowledgeable. We are quite satisfied with the level of support on offer. 

Which solution did I use previously and why did I switch?

We also have experience using FortiGate.

How was the initial setup?

The Cisco firewall is straightforward. It isn't a complex implementation. Obviously, you have to bind your IP on the port and then you must go on to configure for security and something like that. It's easy for me to configure a firewall at such a level.

What's my experience with pricing, setup cost, and licensing?

If you pay for the hardware, you get the Firepower and if you don't, then you get the Cisco Firewall. 

What other advice do I have?

We are just a customer and an end-user.

I'd rate the solution at an eight out of ten.

Obviously, you need to have one tech person on your online when you are configuring it, or just implementing when you are integrating with your live environment and organization. My advice is that the configuration is easy when a network engineer like myself handles it. A trained person is more than capable of the task. Other than configuring, a less technical person can manage the solution.  

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1512729 - PeerSpot reviewer
IT Administrator / Security Analyst at a healthcare company with 11-50 employees
Real User
Mar 20, 2021
Reliable, good support, good documentation makes it straightforward to set up
Pros and Cons
  • "We get the Security Intelligence Feeds refreshed every hour from Talos, which from my understanding is that they're the largest intelligence Security Intelligence Group outside of the government."
  • "In summary, I think what I can say about them is there's nothing I needed to do that I haven't been able to do."
  • "It would be great if some of the load times were faster."
  • "It would be great if some of the load times were faster."

What is our primary use case?

I am an IT administrator and my job is probably 80% security analyst. We are a HIPAA environment, so we're a regulated industry and my job is to keep us from being breached. It's extremely difficult and an ever-changing, evolving problem. As such, I spend a couple of hours a day just reading everything threat report from every source I can get. 

We have a pair of 2110 models, with high availability set up.

There are multiple licenses that you can get with this firewall, and we subscribe to all three. A few months ago, we made the decision to do an enterprise agreement just because of the amount of security software we have. We subscribe to the threat, the URL, and the malware licensing. We use it for IPS, URL blocking, IP blocking, and domain blocking.

We've embraced the Cisco ecosystem primarily because I think they made some very intelligent acquisitions. We talk about security and depth and they've really done a good job of targeting their acquisition of OpenDNS Umbrella. It's all part of our ecosystem.

I take the firewall information and using SecureX, Cisco Threat Response, AMP for Endpoints, and Umbrella, I'm able to aggregate all that data with what I'm getting from the firewalls and from our email security, all into one location. From my perspective, being a medium-sized organization, threat hunting can be extremely difficult.

How has it helped my organization?

This product enriches all of the threat data, which I am able to see in one place.

There's nothing I personally have needed to do that I haven't been able to do with the firewall. It integrates so tightly into how I spend the majority of my day, which is threat response.

Much of this depends on any given organization's use case, but because I was an early adapter of Cisco Threat Response and was able to start pulling that data into it, and aggregate that with all of my other data. As I'm doing threat hunting, rather than jump into the firewall and look in the firewall at events, I'm able to pull that directly into Threat Response.

The ability to see the correlation of different event types in one place, these firewalls have definitely enriched that. You have Umbrella, but there are so many different attack types that it's good to have the DNS inspection at the firewall on the edge level too. So, the ability to take all of that firewall data and ingest it directly via SecureX and into our SIEM, where I have other threat feeds, including third-party thread feeds, gives our SIEM the ability to look at the firewall data as well. It lends to the whole concept of layering, where you don't have to have all of your eggs in one basket.

With our Rapid7 solution, I'm able to take the firewall data and dump it into our SIEM. The SIEM is using its threat feeds, as well as the threat feeds that are coming from Cisco Talos. In fact, I have other ones coming into the SIEM as well. So, I'm able to also make sure that something's not missed on the Talos side because it's getting dumped into our SIEM at the same time. All of this is easy to set up and in fact, I can automate it because I can get the threat data from the firewall.

In terms of its ability to future-proof our security strategy, every update they've done makes sense. We've been using one flavor or another of Cisco firewall products for a long time. Although I have friends that live and die by Fortinet or Palo Alto, I've never personally felt that I'm wanting for features.

What is most valuable?

We get the Security Intelligence Feeds refreshed every hour from Talos, which from my understanding is that they're the largest intelligence Security Intelligence Group outside of the government. My experience with Talos has been, they're pretty on top of things. Another driving factor towards Cisco: We get feeds every hour, automatically refreshed, and updated into the firewall.

If I had to rely on one security intelligence, which I wouldn't, but if I had to, I'm sure it would be Talos. The fact that it gets hourly updates from Talos gives me some peace of mind.

The real strength for the Cisco next-generation firewall is it'll do pretty much anything you want it to do, although it requires expertise and proper implementation. It's not an off-the-shelf product. For instance, there are some firewalls that may be easier to set up because they don't have the complexity, but at the same time, they don't have the feature set that the Cisco firewall has.

The firewall does DNS inspection, and you can create policies there.

The firewall integrates seamlessly and fully with our SIEM. We use a Rapid7 SIEM inside IDR and it now integrates seamlessly with that. Cisco's doing a lot more with APIs and automation, which we've been leveraging.

In terms of application visibility and control, I used the firewall and I also use Umbrella, but it depends on what it is that I'm seeing. One component that I use is network discovery. When you configure the policy properly, it'll go out and do network discovery so you're not loading up a bunch of rules you don't necessarily need. Instead, you're targeting rules that Cisco will say, "Hey, because of network discovery, we found that with this bind to whichever version server, we recommend you apply this ruleset." This is something that's been very helpful. You don't necessarily have to download every rule set, depending on your environment.

I have used it for application control. Right now, we're in the midst of doing tighter integration with ISE and the integration is very good. This is something that we would expect, given that it's a Cisco product.

I use the automated policy application and enforcement every chance I get. Using an automation approach, I would rather have a machine isolated even if it's a false positive because that can happen much faster than I can get an alert and react to it. On my end, I'm trying to automate everything that I can, and I haven't experienced a false positive yet.

Anything that's machine learning-based with automation, that's where I'm focusing a fair amount of attention. Another advantage to having Cisco is that their installed base is so huge. With machine learning, you're benefiting from that large base because the bigger their reach is, the bigger and better the dataset is for machine learning.

At some point, you have to trust that the data set is good. What's impressed me about Cisco is with all of our Cisco products, whether it's AMP or whatever, they're really putting an emphasis on automation, including workflows. For someone like me, if I get an alert in the middle of the night and I see it at 6:00 AM, it is going to be a case of valuable time lost, so anything that I can do to make my life easier, I'll definitely do it.

What needs improvement?

It would be great if some of the load times were faster. My general sense is that it's probably related to them taking a couple of different technologies and marrying them together. We are using virtual, so the way that I handled that was to throw more RAM in it, which these days, is pretty cheap. I could see some improvement with the speed of deploying policies out, although it's not terrible by any means. One thing about Cisco is whatever they're doing, it keeps getting better.

The speed of deploying policies could be improved, although it is not terrible by any means.

Another legitimate criticism of Cisco that comes to mind is that you need to make sure you've got your licensing straightened out. I haven't had any problems in a long time, but I know people that haven't used Cisco products sometimes can run into issues because they haven't figured out so-called smart licensing. Depending on the Cisco person you're working with, make sure you have all that stuff all set to go before you start the implementation.

That's an area that Cisco has been working on, I know. But licensing is a common complaint about Cisco. I suggest making sure that you have that stuff in place and you've got all your licenses all ready to go. It seems like a dumb thing, but my most common complaint about Cisco before we entered into our enterprise agreement was licensing. When it's working, it's great, but God help you if you've got a licensing problem.

What do I think about the stability of the solution?

They've been very reliable for us and we haven't had one fail, so we've never had to failover. That has been generally my experience with Cisco products, which is one reason that we tend to lean on Cisco hardware for switching, too. The reliability of the hardware over the years has been very good.

What do I think about the scalability of the solution?

We have integrated these firewalls with other products, such as Cisco ISE, and it hasn't been a problem. ISE is a Cisco product so it would make sense that it integrates well, but ISE integrates with other firewalls as well.

Everything that I've done with these firewalls has been pretty seamless. We've had no downtime with them at all. They've been very rugged as we expanded usage through integration.

How are customer service and technical support?

People knock Cisco TAC but in my experience, they have been very good. I've always found them to be extremely helpful. Friends that I have made from inside Cisco say, "Hey, you want me to look at this or that?", which is very helpful.

Which solution did I use previously and why did I switch?

The big three solutions, Cisco, Fortinet, and Palo Alto, are all really good but I tend to lean on Cisco versus the others because one of their strengths, in general, is threat intelligence. When you put a bunch of security people in a room then you have a lot of consensuses, but like anything, you'll have a lot of disagreements, too.

Each of these products has its strengths and weaknesses. However, when you factor in AnyConnect, which most people will agree is state-of-the-art from a security standpoint in terms of VPN technology, especially when it's integrated with Umbrella, it plays into the firewall. But, it always comes back to configuration. Often, when you read about somebody having an attack, it's probably because they didn't set things up properly.

If you're a mom-and-pop shop, maybe you can get by with a pfSense or something like that, which I have in my house. But again, if you're in a regulated environment, you're looking at not just a firewall, you're looking at all sorts of things. The reality is, security is complicated.

How was the initial setup?

Cisco gives you lots of options, which means that it can be complicated to set up. You have to know what you're doing and it's good to have somebody double-check your work. But, on the other hand, it does everything from deep packet inspection and URL filtering to whatever you want it to do, with world-class integration. It integrates with Umbrella, AnyConnect, ISE, StealthWatch, and other products.

It is important to remember that a firewall is only as good as it's configured. Sometimes, people will forget to configure a policy, or they will create the rules but forget to apply them. It comes back to the fact that it's a professional product and it's only as good as the person who's using it.

I do some security consulting and I've seen many misconfigurations. People will write a Rule Set but forget to apply it to a policy, for example. There is no foolproof product and I think it is a challenge to say, "Wow, this firewall is better than that firewall." These things are complex, but Cisco has always, in my mind, set many kinds of standards. I don't know any serious security person that would argue that.

Especially AnyConnect with an Umbrella module attached, I think most people would argue it's state-of-the-art. I know that I would because it allows me to do a couple of things at once. It's not just the firewall; it's AnyConnect, and it's what you can do with AnyConnect given its functionality with Umbrella. It gets kind of complicated and it depends on the use case, and some people don't need that.

Again, what makes it difficult to say something about a firewall is, the configuration possibilities are so varied and endless. How people license them is different. Some people think, "I prefer the IPS License," or whatever. But again, I think to get the strength of a Cisco firewall is just that.

I found our setup straightforward, but you don't go into it blind. You have to be clear on your requirements and you need to take the setup step-by-step. Whenever I deploy a firewall, I have a couple of people to double-check my work. These are people who only work on Cisco firewalls and they act as my proofreaders whenever I am doing a new deployment.

Cisco's documentation is very good and it's always very thorough. However, it's not for a novice, so you wouldn't want a novice setting up the firewall for an enterprise. Personally, I've never had any issues with policies not deploying properly or any other such problems.

Talking about how long it takes to deploy, it's a good weekend if it's a new deployment. It's not just clicking and you're done. I haven't installed a Fortinet product, but I can't imagine any of them are easy to install. Essentially, I found it straightforward, but it is involved. You've got to take your time with it.

You need to make sure anything you do with your networking, that you have it planned out well in advance. But once you do that, you go through the steps, which are well-documented by Cisco.

What's my experience with pricing, setup cost, and licensing?

Cisco is not for a small mom-and-pop shop because of the cost, but if you're in a regulated industry where a breach could cost you a million dollars, it's a bargain. That's the way I look at it.

Which other solutions did I evaluate?

We also use Cisco Umbrella, and I may use features from that product, depending on where I am.

What other advice do I have?

Every firewall has its pluses and minuses, but because we've taken such a layered approach and we're not relying on one thing to keep us safe, I've never really gone, "Oh, I've had it." I've heard some complaints about Cisco TAC, but generally speaking, I've been able to configure them and do whatever I need to with the Cisco firewall. There's nothing in my experience with Cisco that leads me to believe that that's going to stop.

I've always felt comfortable with every Cisco purchase we've made and every improvement they've made to it. I think they keep moving in a positive direction and they're pretty good with updates and fixes. You can have 10 people, networking people or security people, and they'll all have different takes on it. That said, I've always been very comfortable. I don't stay up at night and worry about our firewalls.

One thing to remember about Cisco is that whatever they're doing, it just keeps getting better. In my experience with Cisco, I have yet to have a product of theirs that they haven't improved over time. For example, we bought into OpenDNS Umbrella before Cisco acquired them. At the time, I was wondering whether they were going to improve it or what was going to happen with it, because you can never be sure. Again, Cisco has done nothing but improve it. It's a far more mature product than when we picked it up five or six years ago.

While not directly related to the NGFW, it speaks to Cisco's overarching vision for security, which again, I'm always looking at layers. If you're thinking that you're going to secure an environment by buying a firewall, yes, that's a really important piece of it, but it's only one piece of it.

Cisco is a company that is really open about vulnerabilities, which some people could see that as a negative but I see as a positive. I do security all the time, so I'm always going to be paranoid. That said, I've spent so much time doing this stuff that I've developed a lot of trust in Cisco. Again, I think there are other great products out there, but Cisco has made it really easy to integrate stuff into this ecosystem where you have multiple layers of not perfect, but state-of-the-art enterprise security.

My advice for anybody who is implementing this solution is, first of all, to know what you're doing. If you're not sure then get somebody that does. However, I would say that's probably true of any firewall. If your business relies on it, have all of your information ready beforehand, it's just all the straightforward stuff that any security person needs.

In summary, I think what I can say about them is there's nothing I needed to do that I haven't been able to do. I have incredible visibility into everything that's happening. We continue to leverage more features, to use it in different ways, and we haven't run into any limitations. I cannot say that the product is perfect, however, and I would deduct a mark for the interface loading. It's not terrible but sometimes, especially when you're doing the setup, it can chug away for a while. Considering what the device does, I think that it's a small complaint.

I would rate this solution a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Networking Specialist at a healthcare company with 1,001-5,000 employees
Real User
Feb 17, 2021
Blocks attacks by providing a security barrier
Pros and Cons
  • "I have access to the web version of Cisco Talos to see the reputation of IP addresses. I find this very helpful. It provides important information for my company to obtain the reputation of IP addresses. The information in Talos is quite complete."
  • "The solution provides us with good working application visibility and control."
  • "The configuration in Firepower Management Center is very slow. Deployment takes two to three minutes. You spend a lot of time on modifications. Whereas, in FortiGate, you press a button, and it takes one second."
  • "The configuration in Firepower Management Center is very slow. Deployment takes two to three minutes."

What is our primary use case?

We use it to configure the perimeter firewalls. In FireSIGHT, we have two firewalls in a cluster with high ability, then we have five firewalls in Offices. We use those firewalls as a perimeter for Offices.

We have all the devices in the Firepower Management Center system. We always work with Firepower devices in Firepower Management Center.

We have offices around the world. We are in Europe, the USA, and South America.

How has it helped my organization?

We have border security with Firepower. We try to curb security issues by using this Firepower firewall.

What is most valuable?

The solution provides us with good working application visibility and control.

I have access to the web version of Cisco Talos to see the reputation of IP addresses. I find this very helpful. It provides important information for my company to obtain the reputation of IP addresses. The information in Talos is quite complete.

What needs improvement?

The configuration in Firepower Management Center is very slow. Deployment takes two to three minutes. You spend a lot of time on modifications. Whereas, in FortiGate, you press a button, and it takes one second.

Three years ago, the Firepower Management Center was very slow. The solution has improved a lot in the last couple of years. It is now faster. I hope that continues to improve. 

For how long have I used the solution?

I have been using it for three years.

What do I think about the stability of the solution?

We have five devices. In Rome, we don't have a technician and didn't work when we started using it. We had to send a technician to Rome to reboot the system. Now, it is stable with no problems. Also, we lost the link to the high availability firewall in our data center. We only had one device there, and Solutel had to solve this issue.

What do I think about the scalability of the solution?

The scalability is great.

We have five devices in four locations.

Three network administrators who work with Firepower, including myself.

How are customer service and technical support?

I usually create an issue with Solutel, then they create a case with Cisco Talos or the Cisco technicians. I am happy with Solutel's support.

How was the initial setup?

We deployed in several cities, but not the same day. 

What about the implementation team?

The initial deployment was done by a Cisco partner, Solutel. Our experience with Solutel was fantastic. They are local partners for us and provided us with great service.

What was our ROI?

We realized that clearly we have issues of security with a lot of attacks. I don't know if it is because with the COVID-19 virus a lot of hackers are at home or working more hours. In the last year, we have seen attacks that are very big, and we need a barrier. So, we use a firewall to block these attacks.

What's my experience with pricing, setup cost, and licensing?

The price for Firepower is more expensive than FortiGate. The licensing is very complex. We usually ask for help from Solutel because of its complexity. I have a Cisco account where I can download the VPN client, then connect. Instead, I create an issue with Solutel, then Solutel solves the case.

Our license for Firepower is their best license.

Which other solutions did I evaluate?

We have FortiGate firewalls, the security of Office 365 from Microsoft, Cisco Umbrella, and Kaspersky Anti-virus. We are also using Cisco ASA, Meraki switches, and a router from Cisco.

The Firepower Management Center tool is very slow. We also have the FortiGate firewalls and these tools for configuring the firewall are faster.

We have to make a change to our devices in South America. We are currently evaluating Cisco Firepower Series 1000 versus FortiGate. Firepower is more powerful than FortiGate, but FortiGate is more flexible and easier to configure. Because of our last issues with Firepower, it is possible that FortiGate is more stable.

What other advice do I have?

It is a very powerful device. Firepower Management Center is a great tool, but it is a bit slow.

We don't have Cisco Umbrella integrated with Firepower. We tested Firepower's integration with Meraki Umbrella, but we don't use it because you need better firmware.

I would rate this solution as an eight (out of 10).

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.