We have a lot of use cases of FirePower. In one of the use cases, we have two offices, and we use FirePower on our two sites. One of them works through the site-to-site VPN, and we have a controller on this site.
Network Engineer at EURODESIGN
Is stable and has the best support
Pros and Cons
- "I work with Cisco and other partners, but the Cisco team is the best team in our country. When I call them, they always help us."
- "We are Cisco partners, and when we recommend Cisco FirePower to customers, they always think that FirePower is bad. For a single installation of FirePower, if I have to write about 18 tickets to Cisco, it's a big problem. There was an issue was related to Azure. We had Active Directory in Azure. The clients had to connect to FirePower through Azure. We had a lot of group policies. After two group policies, we had to make groups in Azure, and they had to sign in and sign back. It was a triple-layer authentication, and there was a big problem, so we didn't use it."
What is our primary use case?
What is most valuable?
I work with Cisco and other partners, but the Cisco team is the best team in our country. When I call them, they always help us.
What needs improvement?
I started to configure the device with version 7.2. After that, I had a problem. It was not a physical problem. It was a software problem. They advised me to install 7.0. I uninstalled and reinstalled everything. It took time, but it started to work normally.
I am not a programmer, but on the business side, they should fix all such issues in the future. We are Cisco partners, and when we recommend Cisco FirePower to customers, they always think that FirePower is bad. For a single installation of FirePower, if I have to write about 18 tickets to Cisco, it's a big problem. There was an issue related to Azure. We had Active Directory in Azure. The clients had to connect to FirePower through Azure. We had a lot of group policies. After two group policies, we had to make groups in Azure, and they had to sign in and sign back. It was a triple-layer authentication, and there was a big problem, so we didn't use it.
For how long have I used the solution?
We have been using this solution for about two years.
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What do I think about the stability of the solution?
It's very stable now. Everything is fine for me.
What do I think about the scalability of the solution?
I use just two devices. I've not tested anything else.
How are customer service and support?
Their customer support is very good. We also work with other vendors, but Cisco's support is still the best. I'd rate them a 10 out of 10.
How would you rate customer service and support?
Positive
How was the initial setup?
For me, it was very easy because I solved all problems, but I had to install it two times.
What other advice do I have?
We are a reseller, and for us, it's a 10 out of 10 because if we sell it, we will earn money, but customers have to agree with us.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller

Network Engineer at a financial services firm with 10,001+ employees
Helped to secure our infrastructure from end to end so that we can detect and remediate threats
Pros and Cons
- "All the features except IPS are valuable. IPS is not a part of my job."
- "In terms of functionality, there isn't much to improve. There could be more bandwidth and better interface speed."
What is our primary use case?
We mainly use it in the data center. We are obliged to use a firewall. It's a necessity.
How has it helped my organization?
It has helped in securing our infrastructure from end to end so that we can detect and remediate threats. There is another office in my company that does threat detection, but it has been helpful.
It hasn't freed up any time. We still have to manage the firewall. It's something we have to do.
What is most valuable?
All the features except IPS are valuable. IPS is not a part of my job.
What needs improvement?
It's already pretty good. In terms of functionality, there isn't much to improve. There could be more bandwidth and better interface speed.
For how long have I used the solution?
I've been using Cisco firewalls for 20 years.
What do I think about the stability of the solution?
Its stability is very good.
What do I think about the scalability of the solution?
It's better to have a higher speed. I'd rate it an eight out of ten in terms of scalability.
We have multiple locations and multiple departments. We are a big company, and we have a lot of remote sites. We have about 6,000 of them.
How are customer service and support?
They are very good. From time to time, Cisco employees come to us and provide information about the latest features and new products. I'd rate them a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have other firewalls, and it hasn't helped to consolidate other solutions. We have to use the Cisco firewall and other vendors because of internal law. We have to use two firewalls, one from vendor A and the other one from vendor B.
We went for Cisco because it's affordable. It's something you can trust. It's something you know. It's a valued product.
How was the initial setup?
I've been involved in configuring it and assessing and ensuring that the configuration is up to date and there are no bugs, etc.
Its initial setup is not at all complex. I've been working with Cisco firewalls for 20 years, so I know them very well. It's not complicated for me.
We have all deployment models. We have on-premises and cloud deployments. We have everything. I belong to a big organization.
What about the implementation team?
We had a consultant for integrating the product. Our experience with the consultant was good.
The number of people required for deployment varies, but one person can deploy the solution. It's quite easy to implement. It doesn't require a lot of staff.
It requires normal maintenance.
What's my experience with pricing, setup cost, and licensing?
It's affordable.
What other advice do I have?
Try it. You will be happy.
I'd rate Cisco Secure Firewall a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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August 2025

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Solutions Consultant at a comms service provider with 10,001+ employees
A capable box for UTM
Pros and Cons
- "It's quite a capable box for UTM."
- "Sometimes my customers say that Cisco Firewalls are a bit more difficult compared to Fortigate or Palo Alto. There is complexity in the configuration and the GUI could be improved."
What is our primary use case?
We use it as a firewall or for UTM at the data center.
What is most valuable?
We like the standard firewall features. It's quite a capable box for UTM.
What needs improvement?
Sometimes my customers say that Cisco firewalls are a bit more difficult compared to Fortigate or Palo Alto. There is complexity in the configuration and the GUI could be improved.
For how long have I used the solution?
I have been using Cisco ASA Firewalls for as long as I have been working here, which is seven years.
What do I think about the stability of the solution?
Once installed, it's quite stable. We don't have many issues after it's deployed. Both the hardware and software are quite stable.
What do I think about the scalability of the solution?
As a firewall, it's in use all the time. Whether there will be increased usage depends on how security risks increase. But at the moment, there's no expectation for an increase in use.
How are customer service and support?
Cisco's technical support is usually quite satisfactory, and we get a reasonable response in a reasonable time to any inquiry we make.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is not that simple. I don't do the installation myself, but from what I hear it's more complicated than some of the other firewall products.
We usually do our installation in two or three hours. Our customers usually have between 10 and 50 users and they are generally IT admins.
We have three people who work in the field and manage deployments, and another five to 10 to manage the solution.
What was our ROI?
If you use the full functionality of Cisco ASA, it's worth the cost. But I don't think our company product is using the full capacity of the Cisco ASA.
What's my experience with pricing, setup cost, and licensing?
Licensing, recently, has been getting more complicated. In particular, the Smart Licensing that came out is quite complicated. I don't know what's going on. Our sales team asks us questions about Smart accounts, but I don't know what it is and Cisco is making it so complicated. They call it Smart, but it's complicated. I prefer the traditional license where you buy it once.
What other advice do I have?
When talking with our customers, I would not recommend our company's Cisco products for their security. It depends on their requirements, but if they want full security, I wouldn't say that Cisco ASA is the one choice.
My advice would be to do a PoC first.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Engineer at Teracai Corporation
One box gives us inbound/outbound access, as well as site-to-site and incoming client VPN
Pros and Cons
- "It's very scalable. You can go to different models of the ASAs and they scale up to as big as you want to go."
- "They should work on making it a little more intuitive for users and not quite as complex. Still, it's a good product."
What is our primary use case?
Our use cases include inbound access, outbound access, as well as VPN solutions, both site-to-site and for an incoming client. We wanted something that would do all those things at one time, as opposed to having separate boxes.
Our deployment is on-premises. We're looking at going into cloud-based with some of it. Meraki is the cloud-based version of the ASAs.
How has it helped my organization?
If we have a power failure at one building, traffic can be routed to our other building. We also have backup data stores. I live in the Northeast, so in the event of ice storms that cause power outages, it really enables us to keep functioning as a company rather than going dark for the amount of time it takes to get the power back.
What is most valuable?
The GUI makes configuring it much simpler than the command line.
What needs improvement?
They should work on making it a little more intuitive for users and not quite as complex. Still, it's a good product.
For how long have I used the solution?
What do I think about the stability of the solution?
It's very stable. We've had no hardware issues at all and only very infrequent software configuration issues.
What do I think about the scalability of the solution?
It's very scalable. You can go to different models of the ASAs and they scale up to as big as you want to go.
How are customer service and support?
The technical support is very good. Whenever we call up Cisco, we get a rapid response. They help us in troubleshooting issues we have and we implement the solutions and go on.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
For me, there wasn't a previous solution here. I inherited the solution when I came in.
What was our ROI?
From a security standpoint, the return on investment is hard to quantify. You've stopped something that was going to cost you money, but how do you quantify that? How many times did it stop something from coming in that would have cost you a bunch of money? You don't know.
What's my experience with pricing, setup cost, and licensing?
We've compared it to other solutions, like WatchGuard and other types of firewalls in that same realm. Cisco ASAs are fairly priced and very competitive with them.
Some of the solutions we looked at had different GUI interfaces that might be a little bit easier to get around in, but they might not have had as many features. Cisco had the feature edge.
What other advice do I have?
Look at the features and consider what your migration path may be. Some other vendors offer firewalls with great bells and whistles, but when you look beneath the surface, they don't do exactly what they say. Do your due diligence and make sure you see everything.
In terms of resilience, in general, if we have any box failure, being able to fail over to another box or to fail over to another site helps measurably. Cyber security resilience is important for all organizations. The number of attacks going on just increases every day. There's a cost-benefit to building cyber security resilience. You have to get past that and build as much resiliency as you can. If you worry more about cost than you do about your product or your productivity, something else is going to fail.
Maintenance of the ASA is just the security updates that we watch for and updating the client software.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Architecture Design Engineer at a comms service provider with 10,001+ employees
The stability is better than competitors and offers easy deployment
Pros and Cons
- "The IP filter configuration for specific political and Static NAT has been most valuable."
- "The access layer of this solution could be improved in terms of the way the devices interconnect with our network. We need to be able to analyze the traffic between the different interconnection in these areas."
What is our primary use case?
We started using this solution due to challenges with throughput. We needed devices with more quantity of throughput and bandwidth. We use this solution in different locations and different departments and we have around 2000 internal customers.
How has it helped my organization?
Cyber security resilience is really important for our organization. It is necessary for all the points for interconnections between LAN networks and WAN networks as we receive daily attacks.
What is most valuable?
The IP filter configuration for specific political and Static NAT has been most valuable.
What needs improvement?
The access layer of this solution could be improved in terms of the way the devices interconnect with our network. We need to be able to analyze the traffic between the different interconnections in these areas.
In a future release, we would like to have an IP analyzer to try to identify the specific comportment of the customers.
For how long have I used the solution?
I have been using this solution for seven years.
What do I think about the stability of the solution?
This is a very stable solution.
What do I think about the scalability of the solution?
This solution would need an adjustment to be scalable.
How are customer service and support?
Our engineers usually fix the issues we have, depending on the issue. When we reached out to the technical support team, they were attentive and helped us.
Which solution did I use previously and why did I switch?
We previously used Palo Alto, Fortinet, and Cisco Firepower. We switched because Cisco is more stable and offers easy deployment for the platform.
How was the initial setup?
This solution requires regular maintenance and I have 10 engineers that manage it.
What other advice do I have?
I would rate this solution a nine out of ten because it is a good product that is more stable than others on the market.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of network engineering at a computer software company with 5,001-10,000 employees
Is easy to use, stable, and scalable
Pros and Cons
- "Cisco ASA Firewall is a well known product. They're always updating it, and you know what they're doing and that it works."
- "It would be good if Cisco made sure that the solution supports all routing protocols. Sometimes it doesn't."
What is our primary use case?
Our primary use case includes basic firewalls, VPNs, NAT, and our connections to customers.
It's used in our data centers to protect the network and customer circuits.
How has it helped my organization?
Cisco ASA Firewall has improved our organization by allowing connectivity to the outside world and into different places.
Cybersecurity resilience is very important to our organization. There are always threats from the outside, and the firewall is the first line of defense in protecting the network.
What is most valuable?
Cisco ASA Firewall is a well-known product. They're always updating it, and you know what they're doing and that it works.
What needs improvement?
It would be good if Cisco made sure that the solution supports all routing protocols. Sometimes it doesn't.
For how long have I used the solution?
I've been using it for probably 10 to 15 years.
What do I think about the stability of the solution?
For the most part, it's stable.
What do I think about the scalability of the solution?
It's a very scalable solution.
How are customer service and support?
The technical support is very good, and I would give them a nine out of ten.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing are getting more complicated, and I'd like that to be simpler.
Which other solutions did I evaluate?
We evaluated some Palo Alto and Juniper solutions, but Cisco ASA Firewall is better in terms of ease of use. You could get certified in it.
What other advice do I have?
To leaders who want to build more resilience within their organization, I would say that the ASA, along with its features, is a good product to have as one of the lines of defense.
The solution does require maintenance. We have four network engineers who
are responsible for upgrading code and firewall rules, and for new implementations.
On a scale from one to ten, I would rate Cisco ASA Firewall a nine. Also, it's a very good product, and it compares well to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Systems Manager at a computer software company with 5,001-10,000 employees
VPN enables staff to work from home, and our response times to events has been reduced
Pros and Cons
- "The VPN feature is the most valuable to us because it accomplishes the task well. We're able to do everything we need to do."
- "I would like to see them update the GUI so that it doesn't look like it was made in 1995."
What is our primary use case?
We use it for our VPN requirements. We wanted to allow people to work from home and we used the ASA to create VPNs through AnyConnect at the endpoints.
How has it helped my organization?
It has
- allowed people to work from home when they otherwise couldn't
- improved response times when there are fires that need to be put out when people are not onsite.
What is most valuable?
The VPN feature is the most valuable to us because it accomplishes the task well. We're able to do everything we need to do.
What needs improvement?
I would like to see them update the GUI so that it doesn't look like it was made in 1995.
For how long have I used the solution?
I've been using the Cisco ASA Firewall for between one and two years.
What do I think about the stability of the solution?
It's been very stable. I don't think we've ever had an issue with it failing entirely.
What do I think about the scalability of the solution?
It scales well. We've had no issues ramping things up.
We're going to expand our usage of it. We rolled it out to about 200 users and now we're going to expand that to about 1,000 users out of our 3,000-user base. It has been really good.
How are customer service and support?
The tech support is excellent. I've always gotten really good tech support from Cisco.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not have a previous solution.
What's my experience with pricing, setup cost, and licensing?
The pricing could always be cheaper.
What other advice do I have?
The solution always requires maintenance. I have about two people who are the "experts" and they help maintain it pretty well.
Cyber security resilience has been extremely important for our organization because of our customers' demands for security. The ASA has really helped to accomplish that with the VPN. My advice to leaders who are looking to build resilience is don't go cheap, and make sure you have backup solutions and high availability.
It's a good, robust firewall and VPN solution, with lots of knobs to turn. It is effective at what it does.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Admin Network Engineer at Grupo xcaret
Offers more security and flexibility for VPNs
Pros and Cons
- "It helped us a lot with our VPNs for the home office during COVID. There has been more security and flexibility for VPNs and other applications."
- "I would like more features in conjunction with other solutions, like Fortinet."
What is our primary use case?
It is for our VPNs and filters out websites.
How has it helped my organization?
It helped us a lot with our VPNs for the home office during COVID. There has been more security and flexibility for VPNs and other applications.
What is most valuable?
Its security is easy to use.
What needs improvement?
I would like more features in conjunction with other solutions, like Fortinet.
For how long have I used the solution?
I have been using it for five years.
What do I think about the stability of the solution?
It has very good stability.
What do I think about the scalability of the solution?
It has really good scalability.
How are customer service and support?
The customer service and technical support are good. I would rate them as nine out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were previously using Fortinet. We switched to ASA and Firepower when our contract with Fortinet ended. Now, we are only using ASA.
How was the initial setup?
The deployment was simple.
What was our ROI?
The ROI is good. Using ASA, we have saved 10% to 20% on our costs.
What's my experience with pricing, setup cost, and licensing?
The pricing is fine. It is not too bad.
What other advice do I have?
We had it integrated with the Umbrella solution a few years ago.
I would rate this solution as nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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