Cisco Secure Endpoint Reviews

We are delivering Cisco solutions and security services to more than 100 customers. We use AMP, which I believe is currently called Cisco Secure Endpoint. We use Umbrella, we use SecureX, we use Meraki, and we, of course, use firewalls. So, it's a very broad range of Cisco products. 

Cisco Secure solutions have improved our company in the sense that we are now moving towards being a managed service provider, which is doing what Cisco is telling about combining your network, your hosting, and your security together in one company so that you can deliver IT services in a carefree way for your customers. So, Cisco is helping us in creating that goal of carefree use of IT.

I'm very glad that for most customers, we have onboarded Cisco Secure Endpoint because it helps us a lot in solving and detecting ransomware. It's being done automatically, so you don't have to worry. It's removing that. Therefore, it is called an EDR solution. It takes care of detection and response, and it's being done automatically. In the case some handling is needed, we have a connection from Cisco Secure Endpoint towards SecureX and ServiceNow. So, we are bringing that very simply to our support engineers. If any handling is needed there, they automatically get a ticket, and they can act.

It has helped a lot in saving time because when you have an automated flow of tickets, a ticket is immediately handled by the support people. They can immediately act in ServiceNow and see what they have to do if something is detected where a manual action is still needed. There are, however, not many cases because AMP already handles a lot of responses automatically. 

We are saving a lot of money on our operational costs because people don't have to enter tickets anymore in the system. Secondly, a lot of response is being done automatically by AMP. That helps us a lot as well in saving costs because, in the past, somebody had to do it manually.

The most valuable feature at this moment is that Cisco AMP or Cisco Secure Endpoint solution is delivering a lot of things, and I always say to a lot of customers that if we didn't have Cisco AMP, we probably would have had ransomware somewhere. So, it's protecting us very well from a lot of hackers, malware, and especially ransomware.

We would like to see the protection from the start of the endpoint till the end. Nowadays, we see that working from home is quite important, so there's a need to protect the whole layer, not only the network of the customer. There is a change towards starting from the process on the endpoint and then protecting that towards the application and the data on the back end. You need to protect that whole layer, which means that you have to have something on your endpoints that can protect. Today, at the Cisco Live event, I heard that there will be an AnyConnect solution from Cisco that will help us in delivering the kinds of security solutions that customers currently want. In some cases, we use AnyConnect, but because SaaS is coming up, many of the solutions or many endpoints are using a browser to make the connection to any place, anytime, and anywhere, so you want to have a secure connection at the start. It should be on every endpoint. I've heard Cisco is developing that right now to have all endpoints, not only laptops, desktops, and tablets, but also mobile devices, connected and secure towards the application and the data at the end. We are using AnyConnect as a VPN solution, but not as a whole set, which is currently being developed by Cisco.

They can combine the platforms and the management tools so that they are a little bit simpler and easy to use.

The integration of the Cisco products for security could be better in the sense that not everything is integrated, and they aren't working together. In addition, not all products are multi-tenant, so you can't separate different customer environments from each other, which makes it a little bit hard for a managed service provider to deliver services to the customers.

The quality of the product should be on top. For instance, when they are being introduced, some firewalls have some bugs, and they are known bugs. So, going to the latest version of the firewall is not always the smartest thing to do. There could be an improvement to help us go to the most modern version.

Cisco's support for their solutions is very good, but it always depends on people. We have a good account manager or service manager from Cisco, and he is helping us a lot in getting the right people from Cisco to talk to, etc. So, it's good. It's a very good arrangement. 

I'd rate them between eight and nine. I don't think that the support organization has to change, but if the tools that you have to use and the management consoles you have to use are simpler, then the support can also be much simpler, and the support department from Cisco can easily support the partners as well.

Positive

I was involved in the implementation of Cisco AMP. When we did a changeover from the traditional antivirus to AMP, I was highly involved. It was an interesting journey, and in the end, we achieved what we wanted to achieve.

It was easy in a certain way, but if you are a managed service provider, you also need to have multi-tenancy. The multi-tenancy support is within Cisco AMP. If you want to implement it, it's not always easy because you cannot do some of the things, such as specifying the policies you want to use, from the top level. You have to do them separately in every tenant, but I've heard that they are going to change it.

We have indeed seen a return on investment for the Cisco Secure solution we have implemented. We've seen the benefits in terms of earning money, but also in terms of extending our services and turnover in many cases.

The pricing and licensing of the security solutions of Cisco are very good in comparison with the competitors, but sometimes, it's difficult to see all the discounts and other kinds of things. So, you have to be careful, but the pricing is good.

I was a part of the evaluation process to go from a traditional antivirus package to a new solution called endpoint detection and response. Of course, there are only two big players, Cisco and Microsoft, in that area. We had to discuss what to do and how to deal with it. Of course, many customers have Microsoft in their workplace, but we are offering Cisco at least for the endpoint service where we have the hosting center. If they want, we can deploy AMP on the endpoints as well. However, there's something to say about the fact that you have two different kinds of EDRs. On your end-user devices, you have Defender, and on your server, you have Cisco, which makes it even more strong.

Traditionally, Cisco comes from the infrastructure. The difference between Cisco and Microsoft security solutions is that Cisco is coming from the infrastructure part, and Microsoft is coming from the data part. What you see is that Microsoft developed its solution from information, from data, and Cisco is coming from the infrastructure. It is deeper in IT. The solutions are deeper, and therefore, they sometimes might be stronger if you are only looking at the top of what's in IT. That makes it a little bit different. So, it's not about who's better or who's stronger. In some cases, they are an addition to each other.

Cisco Secure was the right solution for us. Of course, that was also because of the cost. Because we were already working together with Cisco, we chose Cisco for our hosting center and for all of our services. If the customer wants to have it on their endpoints and user devices, they could use our Cisco solution as well. If they want to have Defender, we support that as well on the endpoints of the user. 

To those evaluating Cisco Secure solution, I'd advise understanding the roadmap and the architecture of Cisco very well and seeing how it can add things. I have to mention Microsoft solutions because there is an added value on top of the Microsoft solutions, and that's what you have to look for. 

Cisco Secure solutions are currently at the level of a seven out of ten, and that's based on the fact that some management consoles are not working together, and in some of the new products, there are still, for instance, some known bugs. That's an issue that could be improved, and they are working on that.

We saw this product with a partner. We installed it and configured it properly along with our antivirus solution. We monitor it almost every day to see what's going on. Up till now, we are very happy with the performance.

We check every day if there are any indicators of compromise, if there are any workstations that need particular attention, or if there are any peculiar or strange events.

The main benefit is that we have visibility on the network. With the combination of Cisco Secure Endpoint and our antivirus, we feel a little bit more secure. We have better monitoring of and overview of what's going on in the network.

It's reliable. It's doing most of the jobs for us, so we don't have to worry. We check it for just 15 minutes per day to be sure that everything is fine.

It doesn't save time, but we feel more confident that everything is okay on the network. It improves our security posture.

It's quite simple, and the advantage I see is that I get the trajectory of what happened inside the network, how a file has been transmitted to the workstation, and which files have got corrupted.

It's able to detect and help remediate threats. So far, my experience is very good. I trust this product. It's quite simple, fast, and reliable. The dashboard and reporting are also quite good.

In terms of features, I don't have any areas for improvement. It has a good interface. Its reporting is also good, and the updates are very frequent. Its price is okay for us, but it can always be better. There's always room for improvement when it comes to pricing.

We have been using this solution for more than a year and a half.

It's reliable. We haven't had any problems so far.

It's easy to scale.

It has been excellent so far. We don't have any problems. I'd rate them a nine out of ten.

Positive

It's the first time we are using this kind of product. We didn't use any other product previously. 

It was quite easy for us. It probably took us three days.

We have a lot of partners, but Netbull is our partner in Greece for Cisco Secure Endpoint.

Its price is fair for us.

We didn't evaluate other products. We had seen this product before. We discussed it with our partners, and we just went for it. Our main thought was to go with a product and brand that we can trust. All our core network is Cisco, so this was the product that came straight into our head.

I'd rate Cisco Secure Endpoint a nine out of ten. It's excellent.

Cisco Secure Endpoint has improved our speed of response and the level of confidence we have that we are in good shape or are not in good shape.

Device Trajectory is one of the most valuable features. We're able to dig in and really understand how things came to be and where to focus our efforts.

I've been using Cisco Secure Endpoint for three years.

It's very stable.

We haven't had any issues at all with the scalability. We're a global enterprise with between 1,500 and 1,700 users and we use it on servers, Macs, and PCs.

The technical support is good.

We've already got SHI and Cisco reps on top of us, and that's a lot of the reason why everything is so good.

Positive

We were looking to replace Microsoft Defender, which really just wasn't cutting it. Before Defender, we used Kaspersky. We needed to go to an EDR solution and we were already a Cisco-centric company, so it made sense to go into a unified environment.

It was straightforward. We just rolled out the agent to all the endpoints. It took just a couple of people, one security person and one person for the tool that pushed it out to Windows devices.

If I didn't have someone else taking care of the licensing, I would say that the licensing needs to be improved. All the product features we need are there. It's just a matter of the complexity and the different offerings and trying to figure things out.

There are a lot of pieces that roll into the pricing issue. For Cisco Secure Endpoint, with our Cisco EA, the pricing seems reasonable compared to the others. But when we get to solutions like Duo and we think that with our Microsoft agreement their MFA is "free," it's not exactly free. But without our EA, Duo would cost so much more. It feels a little bit like nickel and dime sometimes, but I get it.

We looked at CrowdStrike and Carbon Black. All the solutions had great value, but we went with Cisco because we were with Cisco for networking quite a bit. Also, our overall direction was to look at SASE, and with some of the other things, they all just started coming together. It made a lot of sense to stay in one environment for functionality.

Traditionally you'll see the industry reviews talk about Cisco Secure Endpoint as typically in Cisco environments, but I'd tell the CrowdStrike users and other folks to take a look. It's an interesting solution and it provides a lot of value.

Cyber security resilience has been extremely important for our organization. Cisco Secure Endpoint has stopped a few things. I don't know whether other avenues of defense in depth would have caught them or not, but the resilience of depth and the ability to keep moving, even after an event, keep the rest of our business productive.

The Cisco environment has been perfect. When there is an event in the news that I know my leaders are going to be reading about, in 10 minutes I can check my environment to see if I have any indicators of compromise, and I'm done.

It is used especially to connect with MDM, covering security and monitoring services.

It protects user devices, especially for field services.

Customers need some infrastructure on the cloud, e.g., Amazon and Google. We also need some testing and stage environments to perform tests.

We need to follow many countries' laws about data privacy. This is a requirement that is key for users. Cybersecurity resiliency has been important for us because we need to protect against loss.

The most valuable feature is its threat protection and data privacy, including its cyber attack and data protection, as we need to cover and protect data on user devices.

It could be improved in connection with artificial intelligence and IoT.

I have been using this solution for three years.

The stability is good.

It doesn't require much maintenance, just in a few cases.

It is good.

The technical support is fair. I would rate them as nine out of 10.

Positive

We previously used IBM. We switched because customers made decisions to work natively with the Cisco features, especially on infrastructure and security environments.

In many cases, we can deploy it in a week. In other cases, we have to connect and test with more complex architectures. However, this is not related to the security endpoint services. The testing around another product is important, so it can take two to four months.

We use the agile method for our implementation strategy.

We worked with IBM, Amazon, Google, Microsoft, and a few partners.

It takes three to 10 people to do the deployment, including pre-sales and technical guys, testing guys, and some software architecture.

We get more value out of our portfolio. We have pretty much seen ROI. When the endpoint service is well connected devices, it covers many important key features,

The price is very fair to the customer.

We need to be open as an integrator to figure out other situations and features, especially from Microsoft and IBM. Everything is related to the customer's architecture, which is why we have to be open-minded. 

I really recommend to test and connect it with different devices, especially mobile, tablets, notebooks, and servers. Then, the potential customer can understand the value of naturally integrating all these devices together.

When it comes to data security, it is important to protect the data.

I would rate the solution as nine out of 10.

Cisco AMP is an anti-malware and antivirus product. It provides endpoint protection. We use it as our antivirus and anti-malware tool. We put it on all our computers. Our employees have it on their laptops because they leave the network and we can't protect them everywhere. Microsoft Windows comes with a built-in tool but it's not quite as powerful. So we use Cisco AMP and Microsoft System Center Endpoint.

Cisco AMP is our primary solution, but we don't uninstall the free ones that come with Windows.

It runs a little agent on the computer and then you manage it from a website platform. There is an application installed on the computers and they all connect up to the management console, which is hosted in Cisco's cloud.

You can use it for single endpoints. We have 3,000 that we use and then there's the free version of it you can use for home.

The actionable alerts in the security console are very good and very useful. They alert us immediately when something happens so that we can take action faster, instead of having to wait until a user report's something or until we view the logs. It sends you alerts so that you can know about them as soon as they happen and remediate the problem. It's a very nice feature.

The solution also makes it possible to see a threat once and block it everywhere, across all endpoints and your entire security platform. You can identify a threat and then mark it as, "If you ever see this file, delete it." It uses something like crowdsourcing, where, if someone works for another company and has AMP and it detects a malicious file on that person's computer, it then updates so that my AMP knows about the virus at that person's company, and protects my company from their virus.

Cisco AMP simplifies endpoint protection detection and response workflows. I'm the only one who manages it now, so it frees up time for a lot of other people. Once it is deployed and set up, one person can manage and maintain it. That reduces the number of people you have to pay for those responsibilities. The console will show if an AMP agent has checked in and I can use all the search features it has. And it deletes all the viruses so I don't really have to do too much, once it has been installed.

It has also minimized security risks to our business that we were previously unaware of. It points out vulnerabilities in software that is already installed, such as in Microsoft Office. If you don't have the latest version of Office, AMP proactively lets you know that you could potentially be infected. We didn't have that before. It has a more comprehensive database that's made up of all the information it has collected from my company and all the other companies that use it. It takes all that information and protects your environment from anything it's ever seen.

When it comes to time to detection, Cisco AMP has taken it from one day to one hour. And our time to remediate has gone from hours to minutes. It does it itself, so we don't have to do anything. 

I can't think of a case where a computer was infected and AMP did not let us know or missed it. It has never happened to us that the product didn't detect something while another product did detect that problem. So far it has been 100 percent successful.

I like the central management console where I can see everything that's going on, on all the computers. 

Another of my favorite features is called the Device Trajectory, where it shows everything that's going on, on a computer. It shows the point in time when a virus is downloaded, so you can see if the user was surfing the internet or had a program open. It shows every running process and file access on the computer and saves it like a snapshot when it detects something malicious. It also has a File Trajectory, so you can even see if that file has been found on any of your other computers that have AMP.

One of the things that is most impressive is its ability to give so much insight. That's another of its best features. With the File Trajectory, it shows everything the computer's doing and it can help determine how the virus got onto the computer.

You set it and forget it. Once you install it and configure it, it runs the reports, putting everything on the central web console.

You're able to subscribe to alerts, so I get an email every time it deletes a virus off of someone's computer. I also get an email if it has a problem, such as if it was unable to delete the entire virus. It will say "Quarantine unsuccessful."

It allows as many people as you want to go in and view it. And you set people as administrators or as people that can just view the information.

AMP also has several tools you use to link to websites that contain more information about things. They're useful as well. They give you the ability to look at different companies' information; for example, a virus total. You can also connect it to other modules and tools that you have, and it can do things such as quarantine where it will take a computer off the network for you automatically. Those tools are helpful. It provides a concept they call "distance and depth," where you get more than one company's opinion on things.

We just started using its Orbital Advanced Search feature. It's relatively new, so we haven't used it a whole lot, but for the little bit that we have used it, it has been a really neat tool. I've only run it on a couple of endpoints so far, but it works pretty well. It just gives you that extra insight to help better understand how the rest of your environment could be affected. Obviously, you're dealing with a computer that has a virus already and this gives you an ability to assess what else could have happened with that virus. It helps provide more information. 

The Orbital Advanced Search feature also helps to reduce the attack surface and to investigate real-time data on our endpoints. Some of the queries will show you which software packages you have that are vulnerable, like a version of an Office program or an Adobe Reader that has a vulnerability in it. Once you know that information, you can proactively patch the computer or apply updates to it so that it does not become infected. It alerts you to an infection, and then you can say, "Oh, these other computers could be infected by that too." Orbital detects those computers. It reduces the amount of time we spend on that kind of situation by about 20 percent.

In terms of the comprehensiveness of the solution, it does Windows great. It works on Macintosh very well. It also does iPhone and Android. It's pretty comprehensive since it covers the majority of operating systems.

It also integrates very well with other Cisco products. It has an API interface so you can integrate it with just about any Cisco product. It does have some out-of-the-box stuff and definitely integrates great with all the other Cisco tools. But we use something called Rapid7, it's a vulnerability scanner, and it's able to integrate with it very well to help report data. It works well with some third-party products, but I'm not sure how many.

The endpoint agent on a machine doesn't provide much data. 

And the thing I hate the most, which they have not fixed, is when it creates duplicate entries within a console. If you have a computer and you upgrade from Windows 7 to Windows 10, or you upgrade your agent from version 6 to 7, it creates a new instance in there instead of updating the information. Instead of paying a license for one computer, I have to license two computers until I manually go in, search for all the duplicate entries, and clean them out myself. There are features that are supposed to work that don't that reduce the duplicates.

I've been using Cisco AMP for Endpoints for five years. I started with the company as they were in the process of determining if they wanted to use it and they decided they wanted it. I have been managing it ever since. We're upgrading everybody to 7.1.5. They were on version 6.2 for a year. Before that, it was 5.1.

It's stable. We only had one or two instances, over five years and 3,000 computers, where the agent has stopped working and we had to reinstall it. That's a pretty high percentage of availability, like 99.9 percent of the time there have been no problems.

Their technical support is the best. I've never had technical support better than Cisco's in my 15 years working with different companies. Nothing is better than Cisco TAC. The response time is always within an hour or less.

If you don't get a response in that time, you can have the case put back in the queue. You can easily escalate it. When you open a case, it tells you the engineer who is assigned to it and then gives you a manager's contact information so you don't have to say, "Let me speak to your manager." You already have that information.

There are tons of support people working 24 hours a day, seven days a week. 

Also, there are so many users — Cisco customers — that even searching the information online through their support Knowledge Base is good and easy to do, if you don't feel like talking to somebody. You can find a lot of information online whereas one of Cisco's competitors, Palo Alto, has a tool called Traps. It would be a lot harder to find information about that.

We replaced a Norton product with AMP. Now, we run the default Windows tools that come with it, along with Cisco AMP. The Windows solutions are free but we wanted to buy a more robust one with better ability to search and do forensics. There are similar solutions to Cisco, but it has definitely been an improvement over previous stuff that we've used.

We have a lot of other Cisco products that it integrates with, and that was one of the reasons we chose Cisco AMP. We did a demo and it was good and it answered the questions we had. We wanted to be secure, so we needed to find an antivirus tool that works. It makes it easier for us to monitor all of the computers for viruses.

I helped set up and deploy it. It was pretty straightforward. You go to the web console, tell it to create a package, download it and then install it, and you're done.

With 3,000 computers, we rolled it out at about 1,000 at a time and it took about three months. We could have done it in a week. We just did it very slowly because any changes you make, you're supposed to do a test community of computers. We did the IT people first because they're smart at troubleshooting things. 

There's another tool from Microsoft called SCCM, a deployment tool, and as we upgrade the client it takes two days to push it out to the thousands of computers because some people don't turn on their computers for a day or two. Everybody is going to do their deployment differently.

We have seen return on our investment with this tool. The amount of stuff that it detects and blocks has been very valuable.

The pricing is very good and the licensing is somewhat of an honor system. We have a license for 3,000 users and if we get up to 3,100 users, it doesn't stop working, but on the next renewal date you're supposed to go in there and add that extra 100 licenses. It's really good that they let you grow and expand and then pay for it. Sometimes, with other products, you overuse a license and they just don't work.

Once you pay a license for a client, that's it. Everything else we talked about, the integrations and those kinds of things, is free. There's only one level of licensing too. Some products are set up so that if you pay this much you get these features and if you pay that much you get those features. Here, everything comes with one price.

The main competitor was Palo Alto with Network Traps. The difference was that Traps would detect viruses but it would not delete them or clean them, whereas AMP did, right out-of-the-box. AMP also worked with multiple operating systems, as I mentioned and the Traps solution did not offer that at the time I looked at it.

They keep adding more features to it and there are features you can enable and turn off. One of the best, newer features addresses the fact that it did not work unless you had an internet connection. They put an antivirus engine on there that works when it does not have an internet connection. That was a big deal. It has a lot of capabilities. They keep developing more for it, which makes it a better product.

Be sure to password-protect it so that users can't disable it. It has a feature to add a password to it which prevents the user from uninstalling or even stopping it. Also, enable that offline antivirus engine called Tetra. You want to be sure to enable that so that it works when it doesn't have an internet connection.

Using the product, what I've learned is that you need to keep the client up to date. One of the hardest things is that people have computers that come and go. Someone might have a laptop that breaks and the company will give them a new one. You've got to manually find that broken laptop and delete it. You want to make sure you go in there frequently to ensure that the information is accurate or up to date. If you wait too long and there are hundreds and hundreds of computers you have to search and work. That's way too much.

We did Threat Response and we did a demo of Threat Grid and did not move forward with it. We had it integrated with ISE and Umbrella. Threat Response provides a little bit more information but, honestly, it wasn't that useful. It seemed like it was a repeat of what we could already find through the other tools we had. Threat Response isn't the best add-on to it, but it's free. It provides more information but the response wasn't that good, those times that I used it. Threat Response didn't impress me. It does do more, but it's not that useful.

We rely on it for antivirus. There are probably three levels, and we have the bottom tier, the most basic one.

It is on Cisco's cloud. We have the client installed on all workstations, but we don't have a server.

It just gives me more insights into what threats are out there on the machines, so I can be more proactive.

Actionable alerts in the security console are helpful. With the security console, I immediately get to know about an issue. So, it has sped things up. It also gives you a way to research and see if an issue is spreading, so it has assisted quite a bit.

It definitely gives a starting point for investigating and mitigating threats. It has research tools, and we can run queries. I have used its Orbital Advanced Search feature. I have run quite a few queries to determine what is out on the network or on the devices that could be a threat. It could be something that is misconfigured or something that we don't want to have running. It is able to quickly run these queries.

I usually use the Orbital Advanced Search feature for groups. I use it to look for commonality for a threat thread, and it provides good visibility. I've never used it for just one endpoint.

Orbital Advanced Search helps in reducing the attack surface and investigating real-time data on endpoints. I've only used it a handful of times, and I was mostly looking for whether or not an update has been applied.

Orbital Advanced Search definitely saves time. I assume money goes right along with time. I don't have to go from desktop to desktop. I have 50 desktops, and if I'm looking for something in particular, it would take at least 15 to 20 minutes per desktop.

We use Cisco Umbrella. The integration when you use the SecureX console is really good to go from one to the other. I have pulled the endpoint and Cisco Umbrella into SecureX, so I just have one console. It was easy to integrate. They provided really good instructions. This integration just made things more convenient.

It simplifies endpoint protection, detection, and response workflows, especially for threat hunting. The way it is set up, with the console, I would get to know quickly that we have an issue. It increases operational efficiency because I don't have to go from desktop to desktop. I'm also proactive instead of reactive.

It has minimized security risks to our business. I've had several desktops where they have triggered an alert, and all I had to do was to go and clean that machine out before the problem spread. 

It allows us to focus on the incident instead of investigating the group, so we are more efficient. It has decreased our time to remediate because we're focusing on the machines we need to.

It has decreased our time to detect. I can't quantify the time, but in some of the older antiviruses, the user would say, "Okay, I've got a pop-up, and it has flagged this or that," and then you'd have to go look for it. With this, I know ahead of time, or I know when it happens. 

We use it as an antivirus. The audit logs are valuable. 

It is extensive in terms of providing visibility and insights into threats. It allows for research into a threat, and you can chart your progress on how you're resolving it.

It is quite comprehensive in terms of endpoint protection. I haven't found anything where it was lacking in terms of the protection of our Windows machines.

While I've attended a lot of their training webinars, they were mostly high-level. They just say that these are the feature, and this is how you access them, but I would like to see more scenario-based information. They should provide us examples of how to resolve something when we see something happening. They should give us an example of the flow on how to resolve it.

In Orbital, there are tons of prebuilt queries, but there is not a lot of information in lay terms. There isn't enough information to help us with what we're looking for and why we are looking for it with this query. There are probably a dozen queries in there that really focus on what I need to focus on, but they are not always easy to find the first time through.

I have been using this solution for about a year. My company had it for about a year and a half before I joined.

II haven't had any issues with it except for a connector issue. They quickly put out a new one and got rid of the problem. So, it seems to be really stable, and they seem to be reactive when there is a problem.

It is good in terms of keeping the machines updated. It is easy to get it installed on the desktop and keep it updated. We have a little over 100 users. They are administrators, project managers, field supervisors, engineers, and sales and support staff, so we have quite a mix.

We have deployed it on all desktops and laptops currently. I am going to start looking at adding it to mobile devices. Currently, we only have Windows machines covered. We are working on getting it set up on the Mac mobile devices. So, eventually, we will have a lot more depth than we have now.

I never had to reach out to them. So far, I have been able to find the documentation that I needed.

I've only been with the company for a year. They had it when I got there, and we haven't changed anything since then.

I've used McAfee and Norton, and it does much better than them.

I wasn't involved in the initial setup. They did that before I joined the company.

Its maintenance is done by me. I'm the only IT person. It is not a large company, so it isn't a bad thing.

It is kind of hard to say what would have happened if you didn't have it. We've got a very stable environment, and it seems to be doing its job. So, I assume we're getting a return on investment.

The pricing was negotiated before I started, so I don't really know.

I would advise others to take a real hard look at it because it is a good solution for companies of our size. I like the fact that it is managed in the cloud. I don't have to maintain a server presence. It is easy to use. It was a bit of a learning curve to start with because I was completely unfamiliar with it. I just dug in there and figured it out. Its documentation is fairly good.

If you go through SecureX, everything is right there in terms of user access and device protection. This integration is nice, but so far, it hasn't really saved me any time. It may in the future.

I believe it makes it possible to see a threat once and block it everywhere across all endpoints and the entire security platform, but I never had to do that.

I would rate Cisco Secure Endpoint an eight out of 10.

The solution is easy to deploy and applies multi-factor authentication. 

The solution can be cheaper. 

I have been using Cisco Secure Endpoint for six years. 

The initial setup is straightforward.

It is an expensive solution. 

I rate the overall solution a nine out of ten. 

We use it to deliver the best endpoint protection and control for our clients. We offer them MSSP services for their products, so they are assured that their product is fully visible and protected.

It offers advanced threat protection by using machine learning to prevent any possible cyber threat, including malware and ransomware. We get complete real-time visibility and control over the system, so it is easy to track any possible data breaches. You can see on the report what kind of tactic was used and at what time. It provides a comprehensive security posture for our company.

It provides real-time visibility and control over endpoints, allowing its users to promptly respond to any security incidents and remediate any vulnerabilities.

Due to the complexity of the technology that is used and its advanced threat detection capabilities, it is possible to encounter many delays in operation. It can impact the business itself, so I would suggest an improvement in that area.

I have used this product for seven months. 

I am highly satisfied with the stability. I would rate it nine out of ten.

It offers good scalability. I would rate it eight out of ten.

They provide good customer service and support. I would rate it eight out of ten. 

Positive

The deployment process is seamless and fast. After the suitable option is selected and downloaded, it only takes a few steps to complete it and deploy it. The efficiency and promptness of the process greatly depend on the performance of the computer. 

It is quite cost-effective. I would rate it ten out of ten.

It is a very good product overall, it provides multi-layered protection, but its promptness is challenged, so that is something that should be worked on. I would rate it eight out of ten.