How has it helped my organization?
Cisco Secure Endpoint has improved our speed of response and the level of confidence we have that we are in good shape or are not in good shape.
What is most valuable?
Device Trajectory is one of the most valuable features. We're able to dig in and really understand how things came to be and where to focus our efforts.
For how long have I used the solution?
I've been using Cisco Secure Endpoint for three years.
What do I think about the stability of the solution?
It's very stable.
Buyer's Guide
Cisco Secure Endpoint
July 2022
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What do I think about the scalability of the solution?
We haven't had any issues at all with the scalability. We're a global enterprise with between 1,500 and 1,700 users and we use it on servers, Macs, and PCs.
How are customer service and support?
The technical support is good. We've already got SHI and Cisco reps on top of us, and that's a lot of the reason why everything is so good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were looking to replace Microsoft Defender, which really just wasn't cutting it. Before Defender, we used Kaspersky. We needed to go to an EDR solution and we were already a Cisco-centric company, so it made sense to go into a unified environment.
How was the initial setup?
It was straightforward. We just rolled out the agent to all the endpoints. It took just a couple of people, one security person and one person for the tool that pushed it out to Windows devices.
What's my experience with pricing, setup cost, and licensing?
If I didn't have someone else taking care of the licensing, I would say that the licensing needs to be improved. All the product features we need are there. It's just a matter of the complexity and the different offerings and trying to figure things out. There are a lot of pieces that roll into the pricing issue. For Cisco Secure Endpoint, with our Cisco EA, the pricing seems reasonable compared to the others. But when we get to solutions like Duo and we think that with our Microsoft agreement their MFA is "free," it's not exactly free. But without our EA, Duo would cost so much more. It feels a little bit like nickel and dime sometimes, but I get it.
Which other solutions did I evaluate?
We looked at CrowdStrike and Carbon Black. All the solutions had great value, but we went with Cisco because we were with Cisco for networking quite a bit. Also, our overall direction was to look at SASE, and with some of the other things, they all just started coming together. It made a lot of sense to stay in one environment for functionality.
What other advice do I have?
Traditionally you'll see the industry reviews talk about Cisco Secure Endpoint as typically in Cisco environments, but I'd tell the CrowdStrike users and other folks to take a look. It's an interesting solution and it provides a lot of value. Cyber security resilience has been extremely important for our organization. Cisco Secure Endpoint has stopped a few things. I don't know whether other avenues of defense in depth would have caught them or not, but the resilience of depth and the ability to keep moving, even after an event, keep the rest of our business productive. The Cisco environment has been perfect. When there is an event in the news that I know my leaders are going to be reading about, in 10 minutes I can check my environment to see if I have any indicators of compromise, and I'm done.
Disclosure: I am a real user, and this review is based on my own experience and opinions.