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Check Point Antivirus Room for Improvement

JM
Network Security Engineer/Architect at a tech services company with 1,001-5,000 employees

Sometimes the antivirus updates fail. We don't understand why because sometimes it fails but the next time you try it goes well and the firewall always has access to the internet. We don't understand why it sometimes fails.

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Senior Network/Security Engineer at Skywind Group

I think that the pricing for the Check Point products should be reconsidered, as we found it to be quite expensive to purchase and to maintain. Maintenance requires that the licenses and the support services be prolonged regularly.

Alternatively, they should create some additional bundles of the software blades with significant discounts in addition to the current Next Generation Threat Prevention & SandBlast (NGTX) and Next Generation Threat Prevention (NGTP) offers.

We also had several support cases opened for software issues, but none of them were connected with the Check Point Antivirus software blade.

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DB
Assistant Manager at CIANS ANALYTICS PVT. LTD

Technical support could be better. When we register a complaint, we need to register it via the portal only, which is atime consuming.

When we register the complaint, it says there's a minimum of four hours of turnaround time which is high. It should be a minimum of 60 minutes. 

The GUI of Harmony is very slow to upload. I'm not sure if it is due to the internet, but still, at times, we found that when we click on any tab, it takes a minimum of five seconds to get it open.

All other things are okay from our end.

One feature we want to add is an EDR/XDR into this antivirus module.

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Learn what your peers think about Check Point Antivirus. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.
LA
Network, Systems and Security Engineer at SOLTEL Group

It is very difficult to get ahead of what's coming in terms of new threats, however, I think that Check Point Antivirus must improve against zero-day attacks.

Today, next-gen approaches extend signature-based detection with behavioral detection, machine learning, sandboxing, and other techniques that are optimized to address threats such as malicious URLs, browser hijackers, advanced persistent threats, and phishing exploits. However, zero-day attacks keep happening quite frequently.

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GH
Network Operations Engineer at SFR

It may be interesting to improve this solution against zero-day attacks, as they happen very frequently and are clearly a severe threat. 

On a more practical level, the complaint opening process through technical support could be better, as it must be done through the portal only for now. 

On a financial level, prices for CP products could be improved. We know for sure that they are all high-quality products, however, sometimes it doesn't justify high prices on some products.

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PP
ciso at SDIS49

The pricing can be improved.

The interface could be more user-friendly.

The initial setup and configuration should be simplified.

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Learn what your peers think about Check Point Antivirus. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.