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Carbon Black CB Response Room for Improvement

Nhut Vu - PeerSpot reviewer
Presales Project Manager at FPT

The education and awareness of customers here in Vietnam for Carbon Black CB Response is not good at the moment. Not a lot of customers know about this solution.

Here in Vietnam, we mostly use Symantec and Trend Micro. I know Carbon Black CB Response is a very good product, but educating customers on why and how to use it, and how to market it, VMware Vietnam has not been doing a very good job, so that area could be improved. Areas for improvement would be training and education for both partner and customer, plus the marketing, particularly how to reach out to the customers.

The customers are not well educated on the product, so once they use it, they don't know what more they can do with it. They don't know that they can integrate Carbon Black CB Response with other VMware solutions or other products.

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Security Incident Response
June 2022
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