Broadcom DX Application Performance Management Reviews

Transaction Trace Session, Query Historical Errors and Investigator's Dashboards

• SLAs and User Experience improved (most of all- User Experience / Application performance)
• You can fix complex incidents with a quick look at the dashboards (CA dashboards or your custom dashboards)
• You can easily be proactive and can help to save departments a lot of time. If you have a great platform, (something that is actually very common in enterprise environments) you have a lot of log files.

Probe-based network appliance: Add more protocols (currently only supports TCP, HTTP and HTTPS) Software / Consoles / Dashboards

Over 5 years

Only in old versions (where MOM does not exists)

I would give CA customer service a 8 out of 10.

I would give CA Technical Support a 7 out of 10. They have a great knowledge database and great documentation.

The initial setup was very easy. If anything, the more complex task was the configuration of the probe-based network appliance SW. To be honest, the only issue was because of an error we had with the ISO for version 9.1.4. Our storage guys "undeploy" a NFS file system from the virtual machine and the ISO (RHEL 5.2 + TIM Sw) fails in the boot. Now you can install a supported OS on your own and then install TIM SW (you can get the TIM SW installer on your own.)

Our initial implementation was done by a CA spanish consultant and the posterior tuning with a CA partner. Working with them went well.

The initial setup was a couple of days of work. Our setup cost also included a license and initial contract. There is no day-to-day cost for my company.

I also evaluated Compuware, Lucierna and Oracle.

If you are not an APM expert and have no hands of experience with any APM solution, I recommend having CA do the initial setup (or via an experience partner).

Agent metrics and customization are valuable features for us because we can set the "resting" metrics to shutdown to prevent overhead.

The product has given us better visibility of the agent and communication of the WAS application to the MQ server.

It should be more user-friendly, especially the CEM part and the agent instrumentation. They should be easier for the customer experience. This is one of the key areas where other competitors, like AppDynamics, beat CA.

I have been using this solution for four years.

We did not encounter any issues with stability, but you should understand how it works and build accordingly.

We did not encounter any issues with scalability.

I would give technical support a rating of 10/10.

We did not use any other solution previously.

The setup was straightforward.

Pricing is a key element that needs to be noted in terms of the market for the solution.

We did not evaluate other solutions. We selected this five years ago as there were no other such options.

I have no specific advice except that it is a wise choice. Go for it.

The alert, action, and dashboards features are the most valuable to us. The alert capability of the CA APM solution is helping us to identify and react to issues before they happen and affect our services. The dashboard features allow us to see the health status of our applications visually; thus, it helps us to identify issues faster and easier.

Using CA APM has allowed us to know about the performance of our applications and servers and also to identify issues before they happen.

It helped us be proactive and resolve problems before they become system-wide issues.

The dashboards should be easier to build.

I have used this product for four years.

Sometimes, we had stability issues.

We did not encounter any scalability issues.

I would give the technical support a 10 out of 10. CA has excellent technical support.

Previously, we were using a different solution. The reason we switched was because CA APM fits better to our monitoring needs.

I think initial setup is a little complex.

Pricing and licensing is reasonable.

We did not evaluate any other solution.

It is a good product and comes with great features.

APM agents are able to monitor Java and .NET applications out-of-the-box, with limited configuration, and are able to provide Operations with insight on application performance.

Operations are able to view the performance of their applications and the real-user experience in business transactions, all through a single solution, CA Application Performance Management. Customers are able to understand when applications have issues and which component is causing performance degradation. From the end user to web servers, app servers and backend components, all components are monitored.

Reporting capabilities require improvements.

I have used it for four years.

We have been using CA APM for more than two years in production environments and no stability issues have arisen yet.

CA APM is able to monitor hundreds of servers and applications.

Technical support responds fast and solutions experts are available to join in if issues are complex.

I did not previously use a different solution.

Initial setup is simple and straightforward because agents are able to monitor applications out-of-the-box.

The license model is really easy to understand.

Before choosing this product, I did not evaluate other options.

CA is looking forward to minimizing the effort required by implementers to build custom dashboards as the Team Center feature is able to provide out-of-the-box dashboards that depict performance of applications through many perspectives, covering all of the different user needs.

• Transaction traces
• Team Center
• Dashboards
• Alerts

Dashboards need to be improved in order to make them self-explanatory.

Technical support is very helpful and supportive.

We did not use other solutions, but we have some ideas about other solutions.

Other solutions are very much self0explanatory and easy to understand.

Others have on-premises as well as SaaS solutions.

The setup was straightforward and simple.

The implementation was done in-house.

Pricing and licensing are not issues.

I was not aware of any evaluation of other products.

They need to come up with a SaaS solution. The current requirements are full of SaaS solutions.

What we're currently using CA APM for is to detect the kind of traffic that our customers are dealing with. How do we affect our customers in the way that they access our servers?

With some of the setups that we have on the mobile app, like, is there anything we can do to shorten the time that it takes them to hit and access their account information using the mobile app?

We've been able to detect a lot of anomalies, troubleshoot those and fix them. It helps us with where to look. We're able to find the key component that's causing the issue and drill down into it, get into the details, and then fix the issue.

I'd like some simpler dashboards; some easier reporting. Everything looks a little too technical. To show our executives, it needs to look a little nicer.

I think it's fantastic. Stability is really awesome.

I haven’t used CA technical support.

It takes care of our issues.

Let's up that user interface; make it look a little bit better.

It's better than anything else I've ever used out there.

It has improved our transaction monitoring significantly.

The most valuable features are the end-user experience and transaction monitoring.

The installation could be improved. Also, they need to concentrate more on the cloud for cloud monitoring.

I have not experienced any stability issues with the product.

Customer Service: 4 stars out of 5.

Technical Support: 3.5 stars out of 5

We used HPE Diagnostics earlier. But since the client already had an existing license of CA APM, he wanted to leverage the existing toolset rather than going for new tools.

The initial setup was slightly complex.

The implementation was done through the vendor. The vendor, of course, had implementation experience.

The ROI is good when you have more applications for testing.

We evaluated Dynatrace and HPE Diagnostics.

Definitely a good product, worth going for. Since I first reviewed the product here, about two years ago, I would currently not change my rating of eight out of ten. CA APM hasn't changed much in that time.