Broadcom Clarity Reviews

CA PPM has given our organization a way to collect, share, and store data in one place as opposed to many. Prior to the install of CA PPM, we had to pull data from many different sources to compile even a standard executive status report. Since the implementation of CA PPM, we can now ad-hoc a report or dashboard that has all information (allocated project hours, resource lists, risks and issues, and other data, for example) in a matter of minutes.

The Gantt chart is very well built and easy to use. The tool comes out-of-the-box with an MS Project clone called Workbench, and for the most part it is useful, but there is an interface that can also be utilized to connect directly with MS Project. The best feature in my opinion is the Jaspersoft reporting suite as this is well crafted and, not only contains many useful reports out of the box, but creating ad-hoc reports is as simple as drag-and-drop. It is a very powerful tool and ad-hoc reports can be turned into a standard report that shows up in all user libraries. The export of the reports or dashboards can be done in several formats, including MS Excel, MS Word, PDF, and XML. I have to say that exporting into Excel is the best I have ever seen as the resultant spreadsheet is very clean and well laid out. There is little to no adjusting that has to be done on the spreadsheet.

Scheduling and resource allocations are very clunky at best. Being able to have a standard calendar that a resource could access that would give them a schedule by day would be very helpful, but to date there is no solution (including third party vendors) to make this happen. For a resource to review his or her schedule, the process involves several steps and is not user-friendly. Getting CA to work on issues, even directly after the install, was and remains very difficult and slow. As one of the administrators of the system, it frustrates me greatly when we discover a bug in the system or need customizations done (which we pay for) and they take an unacceptable amount of time to complete the task. They are very sales-driven, but once the product is in-place, the support seems to dry up a bit.

Tech support and customer service on the part of CA is very lacking. Even at the CA World user conference that they hold every year, it seems that the third-party vendors offer much more support and education than CA does, anf that does not speak well for a technology company. They have been very slow to address bugs or other issues with our system. The best help I seem to get when I need information or assistance, comes from the CA Community boards on their website. I tend to get much quicker answers from other users than I do when I call the CA support line.

Our company previously used a home-grown project solution. It worked very well and was very user-friendly, but unfortunately did not have the capability to disseminate data from different regions or parts of our organization. Reporting in the system was very minimal and we utilized several solutions (including MS SharePoint) to share deliverables and other collaborative data to complete projects. We did evaluate other solutions (such as Oracle) but based on our organization’s needs, and promises made by the CA sales team on the system capabilities, we found that CA PPM was the best option for us.

The initial set-up and configuration was very time-consuming and complex. Over a year after the initial install we are still fighting through some issues. Building the user database can be very daunting, but the worst is getting the projects migrated over from our old system. There was a lot of heartburn from that process, even though CA system architects promised us a smooth migration. Setting up Work Breakdown Structures (WBS) and Organizational Business Structures (OBS) are also very complex and sometimes confusing tasks. Cross-over from divisions within the organization can be very difficult.

Our implementation was completed by CA Systems Architects in collaboration with our in-house team responsible for the system health and performance. The best advice I can give to anyone thinking of utilizing this tool is to create a rock-solid requirements document and make sure that you stick to your guns on what you want out of the system. If the System Architect that they provide you is not giving good customer service or is not willing to step back and explain the configurations that are being done on the system, stop the person and contact your sales representative immediately. Do not proceed with the configuration until you get the answers you are looking for, or your go-live can be pushed back quite a bit.

Licensing can be quite expensive, depending on the size of the organization. Even though there are many types of licenses (full, restricted and limited to name a few), the full licenses are the only way to utilize the system as intended and the cost per user is very high.

For many of the project creation and lifecycle functionalities, it is quite useful, but the overall user feel and agility is lacking. In the gaming industry, project lifecycles are very short compared to a standard PMP model (typically a 16-18 week cycle for larger projects and as few as two days on some of the smaller projects). Because there can be many changes to the project team, schedule, project scope and other factors, we needed a system that could be agile. While CA PPM has many tools and reports, being able to make changes quickly or being able to pull specific data out of the system requires a large effort for a small amount of information. A specific issue I have with the tool is the fact that there is no true project schedule in the system (calendar view). The Gantt chart is very helpful and well built, but there is no resource schedule that can be pulled out of the system for an employee who wants to know when they are traveling, how long they will be on a customer site, or whether or not there is a double-booking or other conflict. This can be very frustrating to our teams, schedulers, and managers.

The best advice I can give anyone looking at this tool for their organizational Portfolio/Program and Project Management needs is ask for very specific details from your sales representative. If they say that the system can do something, make them prove it in a demo. Many of the functions that they sold us on don’t exist or are much more challenging than they lead on. When it comes time to install, make sure the System Architect they send is comfortable with walking clients through the system processes and configurations. Our architect was not friendly and was clearly uncomfortable in front of an “audience”. He was also very confrontational in many instances. If you start to see this in your architect, halt all proceedings and get a replacement ASAP. If not, you can be looking at a lengthy delay in deployment.

It's about integrating the allocation of resources, assignment, into the investment management, so we can actually look at not only how well we're doing, but if we have enough resources, if we're using them appropriately.

We don't need on-premise hardware. The expense of the hardware is not a big issue, but it's the administration of the hardware, the administration of the backup solution. SaaS provides us more freedom.

Transparency is one improvement to the organization. The solution we provide not only to our technical staff and for IT project management. We're starting to integrate it into the other areas, like HR for HRIS, and the business is now doing projects through it, so transparency's one of the big key factors. Because we now use it for that piece, it provides the main topic and the main context for our strategy committee sessions with the department leaders.

From a transparency perspective, we're now showing all we're doing. From an overall perspective, we're able to help enable the business by showing where we're spending the money, how we're spending the money, how the investments are moving, what's the benefit and the value. Every department, even within IT, be it the application development, the infrastructure guys, they were all doing their own thing. We really didn't see, not necessarily how they're spending, but how they're utilizing the resources. Now, because we're not siloed, because we're all utilizing one single application, one source of truth, we've provided some really good collaboration now and lessons learned from all these other projects that we didn't really have before.

I would like to see more simplified interfaces for reporting development. The Jaspersoft function is very cool, but it requires a bit of skill. More object-orientated, less database management, I think would help for report writing. That would be the most helpful.

The solution is fairly stable, a bit slow, especially from a SaaS perspective. We have heavy security where I come from, so that slows it down even more, but from a stability perspective, it's quite exceptional.

It's very scalable, not only for the product itself, but integrating service management and other functions of CA. The more we get comfortable with it, you move from project management to portfolio management. You're not just doing asset allocation, you're also doing, and so on and so forth.

I would say technical support is excellent, and I use them daily.

We knew it was time to invest in a new solution because of all the silos. We had to integrate everybody into one centralized point. It's just good governance.
The most important criteria when selecting a vendor are years of experience, accuracy of calculation, scalability, SQL back end, interoperability with our existing applications, and familiarity.

From an asset management perspective, from time sheet management, project management, from a summary nature, we wanted to move towards portfolio, and that’s where we saw CA PPM really shine. You start with your asset allocation, your resource administration; you move into your project management. Now you can see portfolio management, because you have that good initial data. You know: Garbage in, garbage out. Now that we have good stuff in, we're getting great stuff out.

From a user perspective, user experience, when we first put CA PPM in place, we found it very difficult, not very intuitive, a very uncomfortable user experience. Moving towards the next version, which is now 51 – which we're just utilizing now, we just started about two months ago – the end user experience is much better, facilitating adoption.

We had a few solutions on our shortlist. One was the Microsoft Project Server solution.

We chose CA because it was simplified with the SaaS and the company we hired for integration, it just made better sense.

From my perspective, usability, you get exactly what you put into it. With that comes issues, but the functionality and being able to display holistically to our executives and our department leaders, I think, was the key feature of why we chose CA.

Start slowly. Look at it from a module perspective. Do your resource utilization piece first. Go to project management. Go to portfolio management after that.

The most valuable features of this solution are the portfolio management and the resources. Resources are key for us.

The benefit is to prioritize which projects we need to really focus on throughout the calendar year, and then correctly allocate the qualified resources to those projects.

We're on a SaaS environment, so we don't have direct access to the database. It would be great if we could somehow, some way access the database through that.

Stability is good. We support over 300 users and I haven't seen any problems at all.

I think it could handle a vast amount of data, a vast number of users that are using the tool simultaneously.

I have not used technical support for the solution.

We weren't using any sort of PPM tool at the time; it was all through spreadsheets.

Initial setup was straightforward; just using the tool, navigating it, what to do, what not to do. That sort of thing.

You should really look at the tool itself because it's a really powerful tool. It can do a lot of things, cover a lot of ground quickly and it can easily be picked up, as far as skill sets go.

I have rated it as such because of a lot of the project-related stuff it solves. Right now, we're just figuring out how to use the resources.

Even though I didn’t really make the decision, the most important criteria for me when selecting vendors, in general, are knowledge; experience; willingness to walk the customer through their issues; really understanding what problems they have; and how they can help them achieve their goals.

PPM provides end-to-end processes for portfolio, project, and resource management. It allows you to ramp up, in a controlled manner, based on your organization’s needs. The ability to configure PPM gives you the flexibility to align it and its strengths with your particular needs and the nuances of your organization. You're not isolated in a siloed process that can't expand. You've got a process area you can work in and then utilize the configuration capability to meet your needs.

It provides visibility into what we're working on and the amount of time we're spending. It helps us validate our forecast for labor resources and milestones for delivery. That's our primary use now. We're moving more into areas of resource management and forecasting for one and two years out. That's our next area that we're ramping up in. It provides the product management and the high-level portfolio management visibility we need today.

I recently went to a conference to see what upcoming features are going to be. I want to see what the trade offs are. With any change, you're always dropping some type of feature or capability. The key is knowing, in advance, what that new feature is so you can make the proper plans, address those changes, and communicate them to ensure good collaboration. If we do that, we'll be successful.

This is our third year using the tool.

So far, we've had very favorable uptime usage. We haven't had any major issues with downtime. That's been a pleasant surprise. We're using it in a SaaS platform and we're pleased with what we're seeing. The configuration capability that it offers has been beneficial to us. We're starting to leverage the new reporting capabilities that let our users to be power users rather than having to staff a reporting organization to supply all our needs.

It’s a little too early to evaluate scalability. Thus far, it's been scalable for our organization. We have a solid relationship with CA and if we have any challenges or needs we have an open line of communication. We work with them and those needs are addressed as needed.

Technical support is very good. We contact them if we have an issue that's not easily identified and it’s resolved pretty quickly. We open a ticket and monitor it’s progress. We maintain a continuous communication loop with CA until the issue is resolved.

We wanted to leverage our existing relationship with CA. We were trying to consolidate in our vendors, which most companies try to do. Having a shorter list makes life simpler as far as planning and budgeting. The CA suite for PPM and Clarity was ranked up very high by several of the independent research companies so we evaluated it with other tools and it came out on top. We've been moving forward since then.

I became involved mid-stream. The initial setup was already underway and I followed that through initial implementation into the growth and maturity stages of the processes, to align them within our organization.

It was a straightforward process. There was a degree of complexity because it was a different type process. Out of the box, it has a set procedure you need to follow. There are steps A, B, and C, and you're locked into that. With configuration, comes a degree of complexity. You have to be disciplined enough to build your processes first and then work on utilizing the tool, which is the right process to follow. It was a different method from what we had worked with in the past.

We considered several of the top vendors in that space that would be ranked in Gartner or Forrester. I won't mention what those are because they still have some relationship with us. All top tier, which spoke well for CA that they, from our perspective, came out on top.

Regardless of the solution you're looking for, always think about what your process is. Define those processes and have a clear understanding of your goal. Document that, clearly state it, and get buy-in from the key stakeholders, because they're going to be the individuals that are key to helping drive adoption downstream once those processes are built. It's not about the technology, it's about the process. In this case, I think the technology supports the processes that we want to invoke now and in the future.

We're using it as an on-demand service. We're don’t have an on-premises install, so we're learning some things in that space, as well.

When selecting a vendor, the relationship is key. A solid customer relationship must be more than just talk. You have to be able to demonstrate it and practice it. I think we saw that early on in the partnership with CA and in initially setting up the solution and understanding what was required. I think that's key to success.

Many features of this product are valuable to our organization, such as:

• Project Management: Managing a project for a PM is always tough if he/she has to do it without a tool. Using this tool, they have a view of availability of the resources across the organization, which they can use in their project to leverage their skills. It will reduce the load on the PM, as well as provide access to all resource data in one tool.
• Financial Management: People always get stuck or avoid the things when it comes to finance. With globalization, finance has to be managed across the world. As everyone has their own ways of creating records for accounting, this functionality brings some standardization, which in turn, makes it easier to manage.
• APIs: No organization uses a single tool for all of its requirement. Connecting those tools is always required, so that data flows between them and organizations can make the correct decisions.

For an organization where doing projects is the one of the major sources of revenue, it helps PMs sees each and every small thing in their projects in a very easy manner.

As new technologies are being developed, it has to create interfaces for new-generation tools such as R, Python, SaaS & so on.

As my industry is going through a change where we need to make decisions according to data and not on speculation, analytics is one such domain that can be utilized for this purpose.

Because CA PPM is a tool where all data related to project will be kept, (past failure or achievement), I would like to be able to connect CA PPM to some kind of analytics that would help PMs to identify what could be the next step he/she has to take in the project. For example, do we need to add more resources or not, and many other similar questions can be answered as we have data and the tool to analyse it.

The kind of functionality has to be developed where a PM can identify what to do next if he/she faces a problem.

I have used it since 2010, i.e., 6+ years.

I encountered instability with V13.1 & v13.2, in terms of performance, but it was taken care of in very upfront manner by CA in the next release, v13.3.

In order to add customization, we can add a custom object. However, there is a limit of up to three levels in which parent-child relationship can be developed.

My rating for the product reflects the scalability of this product, which is very good compared to similar products available in the market.

I want to express appreciation for the technical support or level 3 support which CA offers to their clients. Their team are experts, and also know how to handle diverse customers with ease.

I haven’t used any other similar product but I am always talking with those guys to understand the differences.

As time passes by and new versions are released, setup is getting easier and easier. Organizations just need to understand their use case and set up the product accordingly.

In terms of pricing and licensing, this product is much cheaper compared to SAP PS, which is a similar product. Others might be cheaper, but they might not be able to fulfill all of your requirements.

As an individual, I never got an opportunity to evaluate the product before choosing CA PPM, but what I heard was that this product has scalability and usability that always attracts customers.

I have only one piece of advice before implementing this product: understand what you want to achieve with this tool. Otherwise, you will be clueless once it has been set up.

The most valuable features are project management, resource management, and idea management.

I run a PMO with a portfolio of initiatives, and we have to report on those to upper management to keep them abreast of the health of the products, critical issues, things that need to be escalated. To get the reporting, I need to ensure that the tool is easy to use for project managers.

It's really improved our organizational transparency. It gives us visibility into all of the projects and programs people are working on. That covers the health of the projects, financial health, resource allocation, etc.

The biggest area of improvement is reporting, though that’s going to be fixed in v14.3, which we’ll move to. There aren’t enough out-of-the-box, standard reports. The tools weren’t there for end users to write or create their own reports.

The user interface isn’t very intuitive for someone who’s not living in the product day in and day out.

Very stable, probably the most stable of any company where I’ve used it. It’s never gone down.

It’s very scalable – probably the most scalable for an enterprise that really wants to manage their portfolio of projects across the enterprise.

I’ve been working with it for about 15 years since it was Niku, then Clarity, then PPM.

We use our own technology team to support the solution, and if they can’t solve the issue they go to CA support.

I wasn't involved in the implementation.

It’s a very robust tool and really does everything we need it to do as a PPM tool, but the reporting has held back its adopting, as has the user interface. People tend to find folks who use it because they’re forced to be compliant and not because it’s their tool of choice.

Most obvious piece of advice is, don’t underestimate the effort in implementing a tool like this. Understand the maturity of the people in your organization relative to project management and discipline. The more mature they are, the easier it will be to sell. Make sure you’ve got the process down before you try to implement the CA PPM solution.

Capacity and demand management allows me to know if I have enough resources for all the projects that I have to do. It helps to drive the whole budget of the department.

It allows me to easily keep track of and report costs for the company in order to reach our profit and loss objectives. It’s a good tool to manage capacity and demand which ultimately impacts the profit and loss.

This is the first time I’m using a partition (one installation for the holding company which includes a partition for my company and our sister company). It would be nice to have more configuration options at the partition level. Resources are at the system level and for an administrator, which can become confusing when troubleshooting issues.

We started the implementation last year, and are still doing this.

I have used CA PPM in three separate companies. I have never had an issue with stability. However, I have always used on premise and not SaaS. In general, I’m not a fan of SaaS. If there are stability issues, I know it’s on our end.

I do not have any scalability issues.

Currently, my implementation partner (R2) has only used technical support when we ran into an issue during implementation.

I've always been using this and I wanted to continue. I implemented a Microsoft Project Server at a prior company, and it was not as good. Where I am now, I got to pick so I chose this.

I am currently using a CA Partner (R2) to assist with the implementation.

I look at usability. As a resource, I want to do the least amount of clicks and streamline processes. I have looked at other products, however, CA PPM is the only solution that will keep a managed service provider plan in sync with timesheets when a Project Manager deletes a task that has actuals on it. This was the best feature and a huge selling point for me.

Let your employees understand the benefits of CA PPM and show them how much it will help them to do their work. A tool should be used to make their lives easier and not treated as an annoyance.

Its strength is all the different features it offers. It's kind of a one-stop shop solution for project managers, resource managers, and finance department personnel. There are a lot of different uses for the tools; and it enabled us to consolidate our list of tools from five or six tools down to just PPM. We're managing one tool with one person managing it as an administrator, instead of having two or three administrators for each tool, with manual processes, and so on.

It is much more streamlined, with a lot more automation, and it’s just easy to use.

A benefit of the SaaS version is not needing to deal with any of the standard on-premise issues that you have. We can rely on the vendor to do a lot more of the upgrade work and things like that. I don't feel like we're pressured, like we would experience with some of the other SaaS providers out there, to be on the latest version or pick up any other applications that go with it.

It just costs much less, and it's as reliable as if it were on-premises. We don't have to pay for the hardware cost. We don't really have to support any of that. It's just a matter of giving them a call and asking for whatever it is we need.

When you look at it, it saves us a ton of money. Fewer FTEs to manage the different products or tools. As I've mentioned, it's a one-stop shop. As a project manager, I can go in and do all the administrative work that I need to do; instead of doing it manually over spreadsheets, uploading it to SharePoint, and so on. It's just a lot more straightforward and convenient.

We're actually releasing two different funding portfolios. Right now, I think we have between 10 and 13 in the company. As we're going through each of the funding portfolios, we're evaluating what they're doing today. We're not only just making them use PPM, but we're streamlining some of their processes and weeding out some of those things that we used to do solely because they are used to doing it that way. The funding portfolios are becoming much more efficient. We're re-evaluating what the value is of everything that we do today. As we streamline it, we put it in the PPM.

It needs to provide a more mobile-friendly user experience. There could maybe be a little bit more around Jaspersoft reporting. I know Jaspersoft is kind of decoupled from PPM, but reporting is one of the big draws for us. It would be nice to be able to do all our project management, and then report on it, using the same tool. If they could keep building out Jaspersoft, that would be great.

We have no issues with stability.

We're going from a few hundred users to several thousand in a few months. We haven't done any stability testing, or anything like that, with around three thousand users; but we know that there are other companies which do use that many people; so we're not too worried about it. We aren’t experiencing any issues today.

Technical support has been average. We do a lot of investigation on our side before we use CA support. Our assumption is that if we can't figure it out, they should probably be able to. A lot of times, it takes a couple of days before we even get a decent response, or something that gets us closer.

It almost seems like we need to rely on some of the contractors that we use, such as Regal Consulting to answer some of our more in-depth questions.

Their whole support model seems to be a little bit fractured, I guess. Depending on the issue we have, we have a completely different experience. I would say there are some frustrating aspects of that and we're not always confident that we're going to get an answer to any of our questions.

We hope the expertise will improve. As we get more and more in tune with PPM, we're answering more of our own questions. I'll be honest.

We didn't have any real solution in place. We saw the need for a tool to take on all these different responsibilities, and PPM just happened to fall into place.

I wasn't around for the vendor selection. I know we looked at a Microsoft product and then there was one other one. I think what it came down to was this: Microsoft was cheaper because of the deal we have with them, but CA PPM fit more of what we're looking to do in terms of our long-term vision. It was going to fit a little bit more. It was more aligned with what our company was looking to do.

My advice would be to make sure that you understand the tool before you start fitting everyone or moving everyone to it. If you don't understand the architecture, it can cause a lot of rework in the future. Truly understanding the tools is important while having experts that understand the tools is critical.