Broadcom Clarity Reviews

It is mainly used for project management, developing the portfolio of the project and the budget process of all projects.

For a very long time, Broadcom Clarity had not developed the old interface that Broadcom no and we were not able to see any new features on the system because of the older UEX. We switched to the new UX at the end of March and it needs some time for the user to react to the new features.

But if overall main features are being talked about, the financial part of Clarity is really appreciated.

Among things to be improved, Clarity can really work on its SAP interface. The current interface lacks out-of-the-box connectors for different applicators in the system. Therefore, this requires external support, which is beyond our expertise. In-house development is done for the interface, but as the system becomes complex, there is a building need to maintain the necessity of updates. If the updates aren’t maintained, then the system might be compatible. Additionally, the report generation process using a different software poses difficulties, leading to the need for external consultancy to create specific reports. Certain features, also face compatibility issues with our existing system. Despite these limitations, we find the system satisfactory overall, although a learning curve exists, especially for those unfamiliar with its particularities. 

I have personally used Broadcom Clarity for seven years.

It is very scalable. Currently, we have around 350 users, the majority of whom are from various governmental services. Though some smaller organisations, such as the tax service, use the software for their projects, their numbers are limited. Despite offering a variety of services, there is an underutilization of its features. We have the capacity to activate more choices to improve the information flow between the system and SAP, particularly in the financial area. Previously, node two was the option, but we're now lobbying for modifications that may need changes to the system's financial structure. Furthermore, we have forthcoming services that are interested in using the product, and thankfully, supporting them will not need large setup modifications.

Yes, we have contacted technical support and customer service. The transition to the new UX has unlocked new adjustments in certain areas compared to an older version. The features like information handling, planning and resource allocation have made it a little unstable. We contacted the support team and their response has been quick and swift. Although they didn’t offer us the exact solution, we have got almost appropriate workarounds for the solution whenever it was needed. 

In recent times, I have been involved in the purchase of the license for this solution. However, the process of procurement changed and the option to buy individual licenses was no more available. The new subscription model was introduced, as a followed-up trend in the industry. The subscription costs put us in shock because it was double what we paid in the past as the yearly maintenance. We negotiated and the price was dropped. But this incident made me observe a lack of transparency from Broadcom in terms of licensing expenses. This isn't unique to Broadcom but seems to be a broader industry issue.

Broadcom Clarity PPM has multiple use cases, and with one of the clients that had implemented it recently, the tool was used for capital budgeting purposes. The client is one of the giants in the U.S. that had a PPM tool for managing all the project portfolios, but that tool was developed in-house. It was a homegrown solution, but there were a lot of limitations because some specific expertise was required. The tool was outdated and was difficult to scale, so my company replaced it with Broadcom Clarity PPM as it is an enterprise-level solution with high scalability and could be moved to the cloud.

The main business case was for capital budgeting, more like investment management, where there are multiple units and the client proposed some ideas. My company prioritized those ideas and did budgeting accordingly. For example, there are four different business objectives. One is lights on, the second is compliance, the third is business growth, and the fourth is running the business. My company tries to allocate a certain amount or certain funds towards the four business objectives for a particular financial year. My company then considers all the ideas from different stakeholders then tries to prioritize those ideas within Broadcom Clarity PPM.

The most useful feature for me as an implementer of Broadcom Clarity PPM is its extensibility. The tool is pretty extensible, and I haven't had any issues with it in terms of it getting used for multiple scenarios and for multiple clients where there's a need for high customization. Broadcom Clarity PPM is a very, very customizable tool, so you can pretty much implement any business process on it with no issues.

One of the major pain points for me when it comes to Broadcom Clarity PPM is the new UI. The new UI is very good in terms of functionality and the drag and draw features, but it's not very responsive. When I say that it's not very responsive, what I mean is that sometimes, the tool is not very user-friendly. For example, a user saves a value on the form, but the tool doesn't give any indication to the user that the value has been saved. Some users are moving from the classic UI to the new UI, and end up getting confused because on the classic UI, when you click "Save", it'll save the information and you'll get an indication that it was saved. With the new UI, it auto saves the information, but it doesn't give an indication in the form of a popup box that "this form has been saved", or any type of message indicating that the information was successfully saved. It's been confusing for users who move to the new UI because of that. The users don't understand when the values are being saved or not being saved, even if there's an auto-save feature in the new UI.

What I'd like to see in the next release of Broadcom Clarity PPM is fine-grained security control on the new UI, because currently there's free level security, but it's based on the group, and I would like to have access to the individual phase and the users to lock a specific phase. For that type of security, higher level security is required, which is available on the classic UI, but not available on the new UI. The new UI interface should also be a little bit more responsive. Currently, it's responsive and it's fast, but whenever it saves information, it doesn't show any notification, and that can be very confusing for users.

I've been working with Broadcom Clarity PPM for a few years now. I'm an implementer of the tool, and I've implemented it across multiple clients throughout my career, mainly for three different companies. I do have hands-on experience with Broadcom Clarity PPM. Currently, I'm using version 15.9.3.

Broadcom Clarity PPM is a pretty stable tool. I haven't seen many issues, but it's a little bit sensitive towards JVM memory settings and how it is architected. My company had a lot of applications towards implementation and had some performance issues on the database side, so there was a need to adjust some of the parameters and those parameters were not documented anywhere, but once you open a support case with Broadcom, the team will tell you to try certain parameters and changes. The scenario my company experienced isn't exclusively documented, but Broadcom was aware of it and told my company that it was on a case-to-case basis, but Broadcom Clarity PPM is pretty stable.

The Broadcom Clarity PPM technical support team was very helpful, though it would depend on the engineer handling the case. Most of the time, I found the support useful. I'm rating support four out of five.

My company went with Broadcom Clarity PPM because of complex business processes and implementation, and we particularly chose the tool because it was highly customizable. Because of complex and secure business requirements, there was so much focus on security that it was very complicated compared to regular implementation, so my company decided to go with Broadcom Clarity PPM.

Broadcom Clarity PPM is also a leader in the PPM space in the Gartner Quadrant, so my company picked up the top five to six tools and compared those tools, but as Broadcom Clarity PPM was highly customizable, we picked it over the other tools.

How easy or complex the initial setup for Broadcom Clarity PPM depends on the client, as my company worked with three different clients. For one client, the setup took two months and that included business processes, but it was a little bit on the simpler side. With heavy implementation, for example, the most recent project my company implemented took one year, but it was not because of Broadcom Clarity PPM. It was because of the client's business processes, security implementations, and a lot of other things that were highly custom. If it's an out-of-the-box setup, it would be completed within one week or so, and people can get started with using the tool.

Licensing for Broadcom Clarity PPM is a bit complicated. I'm not aware of the exact costs because the tool was for everybody's use. There are different license structures for different organizations and Broadcom doesn't discuss licensing right away. You have to reach out to Broadcom and the team will customize licensing for each client.

My company took a look at multiple tools because one of the clients already had ServiceNow implemented, so adding a PPM entailed a lot of costs, so that was one consideration. The team also considered Micro Focus PPM, but it was lagging in terms of features, so we decided not to use it, plus it wasn't highly customizable. Planview was considered as well, but it was not as customizable as Broadcom Clarity PPM in terms of processes and integration, so we didn't choose Planview.

I would definitely recommend Broadcom Clarity PPM to others because it's a time-tested solution, and I've been hearing it for the last fifteen to twenty years. Broadcom is also adding a lot of new features to the tool. The new UI is also very efficient, and though it's still not in its fully mature state, it's pretty usable. I'm advising others to avoid customizing Broadcom Clarity PPM as much as possible and use it the way it was designed, but I would definitely recommend it as it's a good tool, and the new UI is also very efficient. Broadcom Clarity PPM also has an agile model which is a plus, so you don't need separate JIRA or any other integration. The out-of-the-box agile model is pretty efficient to take care of all the agile requirements, so Broadcom Clarity PPM is the only tool that provides that kind of capability to agile as waterfall project management.

My rating for Broadcom Clarity PPM is eight out of ten, and the reason behind this score is that it's a very expensive tool. Cost-wise, the tool is very expensive and some tools might be able to cater to 80% of the functionality provided by Broadcom Clarity PPM but are not as expensive.

The tool has a new UI and that is good, but it has a lot of limitations. For example, you cannot access sub-pages on the second level or third level of sub-objects. There are also some technical limitations overall, so on a scale of one to ten, I deducted two points and rated Broadcom Clarity PPM an eight, rather than a ten.

On the plus side, the solution is highly customizable, and I haven't seen any other tools which are as customizable as Broadcom Clarity PPM.

My company is a partner of Broadcom Clarity PPM.

We use Broadcom Clarity PPM for business. We have many types of business cases which have to be approved, then once approved, we move them from idea to business case to project. We use the platform for different projects.

Broadcom Clarity PPM is a high-value product. It's amazing, and it helps us become productive. It's a nice product. It's helpful, and we can do a lot of things faster through Broadcom Clarity PPM.

We also love that the platform is scalable and very stable. We have trust in it, even from a self management perspective.

Easy to enhancements for any requirements In Clarity PPM environment VS other platforms.

Broadcom Clarity PPM has some areas for improvement, particularly its dashboard, because it's too slow. The look and feel of the platform need to be enhanced. The UX or user experience of Broadcom Clarity PPM also needs to be improved, e.g. sometimes when you need to do something on it, you need to click three or four times for the action to go through, instead of clicking just once.

An additional feature we'd like to see in the next release of Broadcom Clarity PPM is being able to communicate through the dashboard. If the dashboard enables us to communicate and shoot the message there, that would be amazing.

I've been using Broadcom Clarity PPM for 10 years, and I'm still using it, as I'm a technical person.

Broadcom Clarity PPM is very stable.

Broadcom Clarity PPM is a scalable platform.

The Broadcom Clarity PPM technical support is good. They always reply back to us. Support for the platform is amazing.

Broadcom Clarity PPM was really smoothly to install. There were no challenges with its initial setup. The deployment took three days. The installation of the software only took a little time, e.g. three days, but we spent two to three years with the configuration.

We used an external team for the implementation of Broadcom Clarity PPM, particularly just for them to give their inputs. We used Ignite as the third party.

Broadcom Clarity PPM costs us $500K, and that's only for the installation and kick off within the first year. For each succeeding year, it'll cost you $200K.

I have experience with Broadcom Clarity PPM only. I have no experience with Jira.

We have 800 users of Broadcom Clarity PPM within the organization.

We have one guy: a business analyst, and he's in charge of handling and maintaining the project and Broadcom Clarity PPM itself.

Everyone in the organization is using Broadcom Clarity PPM now, so there's no need to increase usage, e.g. all our departments including top management, even the CEO, uses the platform. We can approve, reject, and do things on the platform. We monitor each project and dashboard through Broadcom Clarity PPM, e.g. every PM on the CapEx project has access to the platform.

The advice I'd give to others who are looking into implementing Broadcom Clarity PPM is that they need to be agile. They need to be flexible.

I'm giving Broadcom Clarity PPM a rating of nine out of ten.

Broadcom Clarity PPM is used in retail, oil, accounting, and industrial companies.

In strategy management, transparency, real time to analyse results and act quickly. Alignment through all the company.

The most valuable features of Broadcom Clarity PPM are demand, project, and product management.

Setup could be made easier.

I have been using Broadcom Clarity PPM for approximately 12 years.

Broadcom Clarity PPM is a stable solution. However, if the solution is not deployed correctly there can be some issues.

The scalability of the solution can be done by adding more features. We work with customers to meet their scalability needs.

We have approximately 100 to 9,000 people using the solution depending on the company.

The configuration process for Broadcom Clarity PPM can be challenging initially. The complexity and duration of the setup may vary depending on the unique needs and services of large corporations. Despite being a standardized procedure, it can still pose difficulty.

We deploy the solution to others and we use it for the deployment.

The amount of people for the deployment depends on the environment. For example, 10,000 people there need to be approximately 10 people for the deployment.

The price of Broadcom Clarity PPM is reasonable. My customers pay a license to use this solution on an annual basis.

The solution is good but I would recommend a team from Broadcom to do the implementation. If a poor implementor does the work there could be problems.

I rate Broadcom Clarity PPM a nine out of ten.

Broadcom Clarity PPM's most valuable feature is the plenty of modules, such as portfolio, project, resource, and time.

Broadcom Clarity PPM could improve by adding advanced reporting in the tool. There are a lot of out-of-the-box reports, but I would like to see more advanced reporting.

I have been using Broadcom Clarity PPM for a few years.

Broadcom Clarity PPM has high availability.

The scalability of Broadcom Clarity PPM is very good.

Broadcom Clarity PPM's support has a very large team, larger than Planisware when it comes to technical support.

I have used other solutions other than Broadcom Clarity PPM, such as Planisware. Broadcom Clarity PPM is better than Planisware because they have the multi-road mapping feature. This feature gives clients very good visibility on what needs to be done and what will happen in let's say two or three years.

Broadcom Clarity PPM takes a couple of days to implement.

The price point of Broadcom Clarity PPM is less than Planisware. If a customer comes to me, and the cost is the main parameter for the selection of a tool, then I'll recommend Broadcom because cost-wise, they are less than other solutions.

If you have to train a consultant, certification costs around 3000 euros and Broadcom Clarity is only $250. There is a substantial difference.

I would recommend Broadcom Clarity PPM to others.

I rate Broadcom Clarity PPM a nine out of ten.

We have some deployments of Broadcom Clarity PPM on the cloud and others on-premise.

We have many use cases for Broadcom Clarity PPM. We have some customers that are in government, they use it to manage IT projects. We have other customers that are from the petrochemical industry, they use the solution for investment management and capital management.

Broadcom Clarity PPM is robust and flexible, and all the functionality sets are in one place.

Reports generated through Jaspersoft could be more integrated into the solution. Today, by default, users must navigate out of their context to run a report or a consultant must create a special portlet to bring reports into context. This could be an OOTB functionality. 

There should be support for contract management. Clarity manages all kinds of investments very well, but there is no native functionalities to manage contracts between the companies regarding these investments. 

I have been using Broadcom Clarity PPM for 17 years.

Broadcom Clarity PPM is stable.

The scalability of Broadcom Clarity PPM is good.

We have approximately 10,000 people using this solution.

I rate the technical support from Broadcom Clarity PPM a four out of five.

The initial setup of Broadcom Clarity PPM is complex.

There are different licensing models with Broadcom Clarity PPM. With the software as a service model, you pay as you go, and if you are on-premises, you can buy a perpetual license and an annual fee for maintenance.

I rate the price of Broadcom Clarity PPM a three out of five.

For people new to the solution, I would advise them to keep it simple and start using default functionality.

I rate Broadcom Clarity PPM a nine out of ten because it has a lot of functionality, is very flexible, and is highly stable.

There are many use cases for Broadcom Clarity PPM. We have worked with large telecommunications companies, enterprises projects, and maintenance projects. We provide ideas with the life cycle management, then we convert the idea to be used in Broadcom Clarity PPM.

The most valuable feature is the portfolio functionality because we have the ability to work with different scenarios and many kinds of financial management. We can integrate with ERP, and with other solutions from third-party vendors. The financial model in Broadcom Clarity PPM, it's the most valuable aspect.

The solution could improve the way the workflow is developed. I think they could be more dynamic because they are in a way static. They're very powerful, but they don't have any interaction with end-users.

In a future release, I'd like to see more stable chargeback procedures, because they are not as synchronized as they should be. Sometimes they do not provide real-time information. We have to use another solution to receive this information.

I have used Broadcom Clarity PPM since version 8. 

Broadcom Clarity PPM is stable.

Broadcom Clarity PPM is scalable because we can use it to do a lot of things in the area of organization. This is was the main solution for many enterprises to manage projects, financials, portfolios, workflows, and to manage all the integrations.

The initial setup is easy, but it could be better. It could be more intuitive because there are a lot of configurations that must be done manually, such as environment variables. If there could be a wizard for the users to use it would make it easier for the users and administrators.

We can deploy the solutions with two or three consultants for large organizations and if you want you can train them to do the maintenance.

Technically some procedures are difficult, such as day-to-day queries, because they have their own structure. It's not a common structure for everyone. You should know the SQL  language to understand all the queries, this should be universal, it is a necessity.

I would recommend to those that want to implement this solution is to understand all the project management terms that are related to large projects, such as time management, financial management, and resource management. It is important for the solution to be deployed by people who know all these management roles and are familiarized with these types of solutions.

I rate Broadcom Clarity PPM an eight out of ten.

I rate the solution an eight because there are more solutions on the market that are easier to manage.

I used to work for CA Technologies. After that, I worked for CA Partners. So I have some experience implementing these solutions. As an architect, I have designed solutions. 

We work with projects. We have integrated the solution where we open tickets into them, and change management. We open tickets, we track all the tickets, we re-work all the details, then we turn it into an idea in PPM. Then we convert it into a project and manage portfolios. We work with all Service Management administrations and then we have to work with the project solution.

We work with IT service desks. We have worked with financial services, as well. We have here in Mexico some construction enterprises working with the solution.

We have an integrated Service Management with third party solutions, with discovery solutions, with asset management solutions from other brands of their solution, and monitoring solutions, and with in-house solutions. We also integrate this Service Management with SAP financial solutions.

In terms of how Broadcom Clarity PPM has improved our clients' organizations, our users are working better with the solution because the first level of attention is now in charge of our configuration in Service Management. So we don't have any analyzed work with the first level of attention. With the second level, yes, the experts are working with the solution, but we were able to optimize the first level for this kind of attention. The first attention for the end user is now in charge of the solution.

The feature that I have found most valuable is the XFlow, that interface is pretty cool. We have worked with IT PAM with the first two commissions. We have mainly worked with those companies, because we work a lot with process automation, to perform workflows to optimize everything within the organization.

In terms of what could be improved, the end user interface could be improved to be more intuitive, because we sometimes have issues with customization. Sometimes we are not able to customize everything for the end user's interface, and they require more customization. We should be able to perform a deeper customization here.

Additionally, I'd like to see more compatibility with the Active REST connection because we have worked with SOAP and WSDL but we need more compatibility with the Active REST connection.

I have been working with Broadcom Clarity PPM for about six, seven years.

I think Broadcom Clarity PPM is a pretty strong tool. We use a lot of components to increase functionality, and with their latest versions, I think things have improved. I think we sell their roadmap - a wide roadmap to cover that.

Broadcom Clarity PPM's scalability is okay. Obviously, it could be better. But now we have great scalability with Service Management.

Our clients are medium and large enterprises. For example, I implemented for a company in Columbia which had about 3000 users.

I think that the solution's usage has been decreased because the solution has a lot of competition right now. For example, Service Now is improving the end user interface and the final digital interaction and I think Clarity Service Management is not. I feel that Service Management is not developing more functionality to cover the end user's demands.

In terms of technical support, from one to 10, I think it is a seven, because lately the support agents take a lot of time to give an answer. Sometimes we have issues and the attention is not as fast as we need. We have to wait for a long time to get a response.

I'm currently using ServiceNow and Service Management with some monitoring solutions from Broadcom.

Most users that switch from other solutions to Clarity PPM were using open source solutions. Maybe they were using BMC Remedy, but it would be kind of weird that they jumped from ServiceNow to Clarity Service Management. I haven't seen that. They switched from open source to Clarity Service Management, and from BMC to Clarity Service Management, but I've never seen from ServiceNow to Clarity Service Management.

The initial installation is kind of simple, following the research, but the complexity begins when we need to customize part of the structure. For example, when we need to create a new field on the system we have to stop services and that's not possible in a protected environment. In a quality assurance environment, we need to open a change request ticket just to create one field within the database. That should be easier to manage and to handle. We haven't been able to create one internal field effecting the services.

We have performed deployments that take from two months to six months. It depends on the customer size, because we have customers with many customizations, so we have to change some things within Service Management. This is because out of the box, it's not possible to cover all the customer's demands.

The most important solutions here in Mexico are BMC, ServiceNow, and Broadcom. Five years ago, Broadcom was one of the most important solutions in Mexico, but now we made a transition from CA Technologies to Broadcom. They lost many customers here because they were not able to renew their licensing. Maybe Broadcom lost a lot of customers because of the service.

The main differences, pros and cons, between Clarity PPM, and ServiceNow are that Broadcom Clarity PPM is easier to use and easier to manage. Clarity PPM has a more composite structure. That means that displaying, making changes, and performing customizations are more difficult for the end users. The consultants can deal with that, but sometimes the customers are not able to identify some components and to identify some configurations that you can perform in Clarity Service Management. Whereas in ServiceNow, you can do that with only a button. That's the difference.

Just to be clear, when we are designing and recreating the solution design, we have to be fair with the scope. We need to use all the components to improve the functionality. We have to use all the components available. XFlow, IT PAM, all the tools that can be used to improve the functionality, because competition is getting very hard. This makes it very difficult because I have 12 years working with CA components and CA technologies. So for me to switch from CA, from Broadcom, is sometimes kind of hard because I am a Broadcom implementer.

On a scale of one to ten, I would give Broadcom Clarity PPM an eight.

The user interface should be improved to be able to receive any challenges from the users. They expect an easier interface, an easier way to find the sections, and an easier way to find the menus. I think that would be the biggest improvement.

The solution can be used for strategic planning. It is also used for portfolio and project management.

The product’s functionalities and suite of services grab the customer’s attention. The product is flexible. It is easy to use. Users can configure the product to match their environment, products, and services.

The architecture must be improved.

We are resellers. We have been presenting the solution to a couple of customers in Kuwait for eight months.

I rate the tool’s scalability an eight or nine out of ten. It is very scalable. Around four to five enterprise customers are interested in the product.

We can deploy the solution on the cloud and on-premises.

The subscription is not that expensive. However, the implementation and the services related to it might be a little bit expensive because it's a very unique field. We don't find a lot of people working in this field.

Broadcom Clarity is a popular solution. A lot of third-party research organizations give it a high rating. It is always on the top in Gartner. In our region, Gartner has a big say in the choice of products. Other similar products have some limitations.

I highly recommend the solution to medium to large enterprises. If organizations want to align their business objectives, vision, and mission with the execution on the ground within their departments, they must use Broadcom Clarity. Overall, I rate the tool a nine out of ten.