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BMC Compuware Xpediter Room for Improvement

IT Developer III at a government with 5,001-10,000 employees

Their technical support could be better. There were times where, when we reported bugs, they would fix one bug but add another one. That's probably because of their support model. A lot of organizations are developing software using Agile rather than the Waterfall method, so things are happening all over the place. You get things quicker, but sometimes one fix will break another one or add other bugs.

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