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Barracuda Web Application Firewall Room for Improvement

AB
Chief Information Security Officer at a insurance company with 10,001+ employees

I wouldn't say that the solution is flexible. The technology is moving towards having the firewall, which is distributed to each workload, rather than having a static firewall pertaining to a particular application or a cohort of applications. There are other solutions that are much more flexible in this regard. VMware, for example, gives good flexibility in this regard.

The solution needs to leverage some additional features to a broader scale of software-defined networks.

Given the distributed computing and decentralized architecture with people working in hybrid modules, there'll be lesser and lesser control. People would like to have, for example,  edge computing, et cetera, which is going to be the future for computing. Hence every organization would like to scale the design to the extent where they would like to have their defenses also go along with their workloads. 

If, for an SDN, I need to go to VMware, and, for WAF, I need to go to Barracuda, or different other firewalls, the company is losing market share. They need to increase flexibility, agility, scaling, et cetera, as that is going to be the new normal, maybe in the next two to five years. 

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Sami Esber - PeerSpot reviewer
Cyber Security Consultant at a tech services company with 10,001+ employees

The graphical user interface (GUI) of this solution needs improvement. Sometimes it hangs, so you'll need to restart it.

We have a problem with the license because we are unable to migrate the license from a permanent license to a one-year license, or from a temporary license to a permanent license. This is a critical point because we need support from the Barracuda team for this, all the time. They can't change it successfully from their side.

When you start on the licensing, usually during the deployment, we give the customer a temporary license. You can create this token from the website, then when the customer buys the license, you need to upgrade the current license from a one month license to a permanent license for one year, two years, or three years, depending on the license. 

Sometimes, when we are uploading from the old verification, e.g. from the old token to the new token, the VM hangs, and we'll need support from Barracuda's side: from the backend. Their  support team does it like this, and helps us from their side.

The firewall is a little bit complicated.

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DP
Especialista en Informática at a maritime company with 5,001-10,000 employees

We've had some blocks of the application and some false positives. Barracuda needs to ensure there are fewer false positives in general. There also needs to be less of a learning curve on the application in general. That might help us eliminate false positives as well. Basically, they need to help new users better learn and understand the solution.

I have an issue with the console currently. I cannot access the console from inside the network. When I access the entire network, it kicks me off all the time. I opened a case with technical support. We've checked the firewall the perimeter firewall, and we've tried to fix that problem, however, it's still the problem. I have to access the console from outside all the time to this day.

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Buyer's Guide
Barracuda Web Application Firewall
July 2022
Learn what your peers think about Barracuda Web Application Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
610,229 professionals have used our research since 2012.
AK
Engineer at a government

While the UI is good, it can get a little bit complicated. It's not like Next-Gen Firewalls. I need to remember all of the tabs. The sub-tabs should be at the right as they are in the Next-Gen. Mostly, Next-Gen firewalls have everything on the left panel and it will reappear. It would be nice if there was a little more consistency.

I only really have one year of experience with the solution. Therefore, it's hard to discuss missing features. I need more time to explore the product first. 

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Muhammed-Shafi - PeerSpot reviewer
Presales Solutions Architect at Hilal Computers

The deployment isn't very user-friendly.

There are a lot of up and coming competitors in the space, and there's always new technology coming out. The solution needs to make sure that it keeps up with what's going on in the industry to make sure they don't get left behind.

The documentation is lacking. It's not like what you'd get if you were using Juniper or Cisco. They need to expand on it and make it more useful.

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AN
Presales Engineer at a comms service provider with 51-200 employees

Barracuda Web Application Firewall's load balancing feature could be improved.

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JB
Manager Information Technology at a tech services company with 11-50 employees

Occasionally, upon installation of the Energize Updates, the plans will go off track, something which necessitates us calling up their support team for another update. 

The frequency of the release of the updates is also an issue. In the production environment, Firmware cannot be frequently updated. It would be better if their updates would be released annually. 

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DP
Especialista en Informática at a maritime company with 5,001-10,000 employees

Sometimes when we put it in action, we have some blogs that appear as false positives. I think that it's improving. Barracuda should minimize false positives. 

They should make it easier to learn how to use applications. 

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Ferrianto Suryanto - PeerSpot reviewer
Director Of Technology at PT Exa Teknologi Indonesia

There should be some some simple case settings offered, as well as documentation and video. 

As most people are aware, the implementation is not easy. 

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Maged Magdy - PeerSpot reviewer
Security Consultant at Global Solutions

Its interface can be better. It is not very friendly.

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Buyer's Guide
Barracuda Web Application Firewall
July 2022
Learn what your peers think about Barracuda Web Application Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
610,229 professionals have used our research since 2012.