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Business Manager at a tech services company with 11-50 employees
Real User
Jun 15, 2023
With the simplicity of deployment and good security, the solution also provides stability
Pros and Cons
  • "Stability-wise, I rate the solution a ten out of ten."
  • "The solution lacks a shadow mode option, and it needs to have it."

What is our primary use case?

We have a lot of cases with Amazon WorkSpaces, including one where we rolled it out for more than 180 users on the cloud in a span of two days, and for this, we used the solution as a remote tool. So, it is a great solution. Also, it is a very secure tool.

How has it helped my organization?

Amazon WorkSpaces is very suitable for projects and scenarios where the equipment is not prepared to provide remote access or doesn't have an infrastructure to run the apps anywhere.

What is most valuable?

Feature-wise, I value the simplicity of deployment and the security of the solution. Speaking about costs, it is very flexible. So, it is a great option for some cases, and it depends on the tool's usage. Nonetheless, it is a great tool.

What needs improvement?

The solution lacks a shadow mode option, and it needs to have it. Right now, the solution is used on a one-to-one basis, so each user needs to have their own desktop. I know that it is similar to AppStream, but it would be great to have an option of WorkSpaces in shadow mode, where the customer has just a server with multiple sessions. So, it needs something that is comparable to Azure's pooling option. So it will be great to have this kind of option because Azure has, and Amazon doesn't have, such an option.

Buyer's Guide
Amazon WorkSpaces
December 2025
Learn what your peers think about Amazon WorkSpaces. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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For how long have I used the solution?

I have experience with Amazon WorkSpaces. Also, I am using the solution's latest version. We have a partnership with Amazon.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

How are customer service and support?

I rate the solution's support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

It is very simple to deploy. The solution is deployed on the cloud. It is a very simple tool, so it is not difficult to implement.

What was our ROI?

I have seen a return on investment using the solution.

What's my experience with pricing, setup cost, and licensing?

I think that the price can be lower. We have cases where the customer needs to have lower costs. So since we don't have options, like, shadow mode, they need to decrease pricing or have other models for reduced pricing.

What other advice do I have?

It's very important to understand the profile of users to be able to pick the best from WorkSpaces and to select the best family of businesses to get the right experience on the cloud. So, it is important to know the profile of the users when you are moving to Amazon WorkSpaces.

I rate the overall tool a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Jay Vekaria - PeerSpot reviewer
Linux System Administrator at a tech services company with 1-10 employees
Real User
May 31, 2023
Has an easy initial setup process, but its stability needs improvement
Pros and Cons
  • "We can work remotely using the solution."
  • "Its features for the hardware version could work faster."

What is our primary use case?

We use the solution as a virtual machine to run applications.

What is most valuable?

We can work remotely using the solution. It is effortless to connect to it from anywhere through the browser.

What needs improvement?

The solution's features for the hardware version work slowly for Windows machines. They should make regularisations to improve this particular area.

For how long have I used the solution?

We have been using the solution for more than two years.

What do I think about the stability of the solution?

The solution's stability could be better.

How are customer service and support?

The solution's technical support team could respond faster to critical issues. They take 24 to 48 hours to get back.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We preferred using the solution for better security.

How was the initial setup?

The solution's initial setup is quite simple.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. I advise others to check which licensing models suits their business requirements best.

What other advice do I have?

I advise others to understand their business use cases before opting for the solution. If you are running heavy software, purchase a heavier workspace. I rate the solution a six out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Amazon WorkSpaces
December 2025
Learn what your peers think about Amazon WorkSpaces. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
reviewer1471293 - PeerSpot reviewer
CEO at a tech services company with 1-10 employees
Real User
Dec 15, 2020
Easy provisioning that is easy to scale and easy to setup
Pros and Cons
  • "The most valuable features are easy provisioning, an active directory, and mobile access."
  • "If they had a cheaper option for graphics pro, I think that it would be beneficial and I would use it."

What is our primary use case?

We are using Amazon WorkSpaces for our everyday office use.

For our software development, we use Azure Desktop.

What is most valuable?

The most valuable features are easy provisioning, Active Directory, and mobile access.

What needs improvement?

If they had a cheaper option for graphics pro, I think that it would be beneficial and I would use it. 

For how long have I used the solution?

I have been working with Amazon WorkSpaces for six months.

What do I think about the stability of the solution?

It's a stable solution. We have not had any issues.

What do I think about the scalability of the solution?

It's a scalable solution. It's easy to scale.

Which solution did I use previously and why did I switch?

We had an Amazon account and from there, we connected to the Amazon WorkSpaces. 

We also use Azure a lot for software development.

How was the initial setup?

The initial setup was very easy.

What's my experience with pricing, setup cost, and licensing?

The bundle works out to be approximately $20.00 per month.

What other advice do I have?

If they have custom development or anything custom, they should probably look at other solutions. All of the pricing adds up to be quite a bit.

If it is all-inclusive pricing for a single user or for two users then it would be a lot cheaper.

I would rate Amazon WorkSpaces an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Amazon WorkSpaces Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Amazon WorkSpaces Report and get advice and tips from experienced pros sharing their opinions.