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I usually recommend Infor CloudSuite for retail, mall development, healthcare, and manufacturing.

The employee interface, specifically the UI, is one of the most valuable features in Infor CloudSuite. Infor OS enables us to plug in third-party payroll and third-party applications. The latest talent acquisition where workflow can be defined in the UI itself by functional consultants without IPA interventions is beneficial.

I would assess the impact of Infor CloudSuite's industry-specific features on my organization's operational efficiency as very good from the organization's perspective.

After implementing Infor CloudSuite, I have seen numerous improvements in the UI space. They have simplified the navigation. The navigation has become very easy, starting with administrator navigation and simplified menus. It is becoming simpler with every CU, which is positive.

The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations. It is not straightforward and is too deeply embedded. It is very easy in Lawson itself, but in Infor CloudSuite, it is more complicated for users.

On the benefit side, there is no auto-enrollment for Absence Management. When there is a new employee, they are not auto-enrolled. You need to enroll them every time. If you want to change an employee to a different benefit plan, you need to do it manually. It does not work according to the eligibility group. It will just give you the details, requiring manual enrollment.

For the next release to make Infor CloudSuite better, I would want to see improvements in Absence Management and auto-enrollment.

I have been working with Infor CloudSuite for almost 11 years.

The technical support has improved significantly. When I started with the Manila team in the early days, it was average, but now the support is very good.

I would rate their technical support eight out of ten.

Positive

I have not previously worked with different solutions or any competitors of Infor CloudSuite since I started with Infor CloudSuite and only know this solution.

Implementation of Infor CloudSuite takes approximately six months to one year, depending on the company. Each company has a different methodology to implement. For a small company with 1,000 to 2,000 employees maximum, it takes six months. If the organization has high strength and more processes in project management, with two CRPs, two SIT, and two UAT, it extends to eight months. In the Middle East region, it typically takes less than six months.

I have not utilized the predictive analysis capabilities of Infor CloudSuite.

Infor CloudSuite's ability to integrate with third-party applications and existing legacy systems is good. There are some issues with ION, but within Infor applications, it works well. For third-party applications, we have used SFTP connections successfully. Seamless connections can be made with the Infor Cloud support.

My experience with the implementation of Infor CloudSuite is good. We could capture 70 to 80% of customer needs.

Workday and Oracle are currently moving faster in the market. This assessment is based on consultant requirements. The job opportunities for Infor CloudSuite consultants are limited. In India, Oracle and Workday are performing well in the market.

Infor needs to improve their marketing strategy. Other Infor products such as Infor LN and Infor M3 are performing well. It would be beneficial for Infor to pitch HCM to those customers with attractive discounts to capture market share. Customers transitioning from on-premises or Lawson to Infor CloudSuite should not face high charges. The migration from Lawson to Infor CloudSuite should be treated as a migration project rather than a new implementation.

I have also worked with Infor ION, which is a good tool for integration purposes, though only Infor consultants can work on it. My company uses ION for integration, and I receive positive feedback from the technical team. I personally work with CloudSuite and an older on-premises system.

I rate Infor CloudSuite eight out of ten.

I have implemented Microsoft Dynamics GP in commercial and public sector organizations. In commercial pharma life sciences, Salesforce Veeva implementation supports commercial organizations doing product launches and campaigns. This extends from planning salesforce territories to incentive planning, and integrating CRM into CPQ for advanced pricing. For the semiconductor industry, where contracts are lengthy and include many line items, configurations, and service bundled offerings, we implement CPQ and CLM.

Microsoft Dynamics GP is primarily proposed when there is a smaller scope and clients are looking for more out-of-the-box capabilities. They may not need flexibility to customize process flows but want the biggest value for their investment because the product comes with integrated end-to-end processes. For large organizations with many Salesforce territories and product groups, we recommend Salesforce due to its extensive customization abilities.

This is typically done in FP&A and other tools within the finance organization, such as SAP IBP, Anaplan, Oracle, Hyperion, and similar solutions.

For smaller organizations, particularly PE-backed firms seeking fully integrated ERP with front office, sales, marketing, and back office finance capabilities in one package, we've explored both Microsoft Dynamics GP and NetSuite. Some clients choose NetSuite, while others opt for Microsoft Dynamics GP, primarily in small-cap and mid-cap companies.

I haven't implemented many supply chain solutions in small organizations, but for small-mid cap companies seeking all front, mid, and back-office capabilities in one system, NetSuite has those capabilities. We evaluated Microsoft Dynamics GP, but I haven't performed any supply operations implementations on it.

There are still use cases that require on-premise deployment, particularly in the public sector. These are typically confidential, highly regulated environments with their own security enclaves, especially in the intelligence community. While these deployments need an on-premise option, most other industries are now adopting cloud solutions.

Microsoft Dynamics GP has strong out-of-the-box reporting capabilities. It comes integrated with Office 365, making it simple to incorporate dashboards into PowerPoint or Word documents. Power Apps and Power Automate enhance the system, enabling automation of reporting and alerting capabilities.

For its target segment, Microsoft Dynamics GP is ideally suited. Its integration with Copilot, Office 365, Power Apps, and Power Platform provides great additional benefits, helping deliver better experiences to employees and customers.

Scale is a primary concern. If the product vision continues to serve small and mid-cap companies, they need to continue incorporating features into the out-of-the-box solution because small-caps typically lack budget for in-house IT organizations to customize and maintain systems.

If they want to expand beyond mid-cap and enter the large-cap market, they need to consider balance and provide more customizability. This includes extending process flows through more APIs and building a more modular architecture with granular backend exposed via API. The process layer should allow clients to customize while invoking back-office APIs.

The general perception positions Microsoft Dynamics GP in the middle of the market. Systems such as NetSuite and ServiceNow occupy the lower category, providing narrow use cases. Microsoft Dynamics GP offers more breadth and out-of-the-box capabilities at a slightly higher price point. At the top end, SAP, Oracle, and Salesforce offer extensive customizability at a premium price, suitable for large organizations with multiple transactions and customers. Microsoft Dynamics GP currently occupies a favorable position in the middle segment with limited competition.

Most solutions handle supplier engagement outside of Microsoft Dynamics GP using applications such as Concur. For inventory management, organizations typically use Manhattan Associates or similar flagship products.

Smaller organizations, particularly PE-backed firms, seek fully integrated ERP solutions. When considering Microsoft Dynamics GP, they sometimes evaluate other competing solutions, which influences scalability considerations.

As alliance partners with Microsoft, we have a direct line of sight with their product companies. At Accenture, Deloitte, and now with Guidehouse, we are their premier alliance partners.

They are great partners to work with, and we are fascinated with their roadmap, the progress made with Copilot, their integrated offerings, and platform evolution.

Positive

I have hands-on implementation experience with all cloud and CRM products in the market. We provide advisory work and remain product-agnostic. We advise clients and implement these solutions. The top CRMs we use recently are Salesforce and Microsoft Dynamics GP. On a scale of 1-10, this solution receives a rating of 9.