What is our primary use case?
I work with many industries, and my most recent work was in the public sector. Currently, I am helping a public sector client manage the supply chain and operations. I deal mostly in operations, inventory, supply chain management, as well as on the finance side, including general ledger, accounts payable, and purchasing.
What is most valuable?
The customizability to exactly match the requirements of the customer is what I appreciate about PeopleSoft.
PeopleSoft is entirely flexible internally within the ecosystem and is completely customizable with delivered integrations to many other third-party products.
PeopleSoft enforces the rules, so nobody can bend the interpretation of any regulatory requirement.
I have not found another product that even comes close to PeopleSoft. PeopleSoft can secure a page, a table, a process, down to the field if required. It is fantastic at security.
What needs improvement?
More delivered artificial intelligence functionality in operations and finance would be helpful.
For how long have I used the solution?
I have worked with PeopleSoft for more than twenty years.
How are customer service and support?
First-level support is poor, but second-level support has been fantastic.
I would say their support is not only through person and email response but includes invaluable documentation. Everything in PeopleSoft is documented, and quite often, I can find my answers through the documentation. I have not found any other enterprise resource planning systems that are as well documented or as easily searchable as PeopleSoft.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have not used JD Edwards in the last year. I am familiar with it, but not as familiar as PeopleSoft.
What's my experience with pricing, setup cost, and licensing?
The pricing is customer-specific, so I am not generally privy to what the pricing for licensing is. However, generally, I think PeopleSoft is certainly cheaper than cloud solutions.
Which other solutions did I evaluate?
I moved away from Dropbox, Dropbox Sign, and Dropbox Enterprise a while ago, so I have no idea what they are doing now. I am in the last month starting to look at Odoo, which is a financial enterprise resource planning system.
What other advice do I have?
I have just completed three assessments: one on inventory demand planning, another on using artificial intelligence to bring supplier contracts in portable document format directly into PeopleSoft.
PeopleSoft works both internally as well as with third-party products that integrate seamlessly with PeopleSoft.
PeopleSoft operates both from a need-to-know-only basis as well as being able at the same time to do group purchase and realize large quantity purchase discounts.
My clients have used marketplaces, and it is really industry-specific whether they use one or not, or if there is even one available.
I would rate this product nine out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer