Compare Tricentis vs Tungsten Automation

Tricentis

Based on 216 reviews.

Tungsten Automation

Based on 53 reviews.

Latest Research

Buyer's Guide

Tungsten RPA vs. UiPath Platform

September 2026

UiPath Platform vs. Tungsten RPA

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Buyer's Guide

ABBYY Vantage vs. Tungsten TotalAgility

September 2026

ABBYY Vantage vs. Tungsten TotalAgility

Updated: September 2026

Sample Customers

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Popular Solutions

8 reviews

4 reviews

3 reviews

2 reviews

Tungsten TotalAgility

1 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Outsourcing Company

Computer Software Company

Outsourcing Company

13%

Financial Services Firm

11%

Construction Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AKSHAYRATHI
Senior engineer at Nagarro
My main use case for Tricentis Tosca is to automate web applications, and I have automated UI applications, database,...
Read full review of Tricentis Tosca »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
Tricentis NeoLoad use cases were for retail, specifically a US based retail customer.
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Quality Specialist 2A at a financial services firm
The main use cases for Tricentis qTest are for test management, to keep test cases and execute those. Overall,...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Ross Macadam
Director at iicon ltd
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Mayaskar Chandrashekar
Senior Test Lead at Birlasoft
The customer service is good. We are based in India, and Tricentis also has an offshore team, so they're available in...
Read full review of Tricentis NeoLoad »
AshokKumar14
Lead Consultant at ITC Infotech
We have a portal to contact the support team.
Read full review of Tricentis Tosca »
Vinayak Bandewar
Test Architect at Cognizant
The technical support is an area where Tricentis can improve. Many times when we have raised a ticket, we did not get...
Read full review of Tricentis Tosca »
Nigel Powell
QA Lead Engineer at Test Performance
Their technical support is fairly good, but it's all done through email, which is a little difficult.
Read full review of Tricentis Tosca »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
Tricentis acquired this product a year ago, so prior to that acquisition, the product was owned by an independent...
Read full review of Tricentis NeoLoad »
Stinu Easo
SAP S4HANA Finance, Treasury & Automation Test Consultant at a wholesaler/distributor
We were able to contact technical support for Tricentis Tosca, and they gave us a delayed response. In order to get...
Read full review of Tricentis Tosca »
Anonymous User
Manager at a financial services firm
I think that technical support from the vendor is good. I would rate their service a four out of five.
Read full review of Tricentis Flood »
Anonymous User
Test Lead at a insurance company
I would rate the level of technical support as average.
Read full review of Tricentis Tosca »
Anonymous User
SAP TAX COE at a tech company
Customer Service: We have had great customer service so far. Support has been responsive and helpful. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Test Specialist at a financial services firm
I'd rate their support a four out of ten. The problem is that we have to raise a support ticket in the portal. They...
Read full review of Tricentis NeoLoad »
Anonymous User
QA Test Lead at a retailer
Customer Service: 4.5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Anonymous User
IT Business Consultant at a retailer
Customer Service: 10/10. The customer service is top-notch. Technical Support: 10/10. The technical support is...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Engineer at a tech vendor
The customer service and technical support is excellent if you are a paid customer. The turnaround time and SLA for a...
Read full review of Tricentis NeoLoad »
Anonymous User
Sr. Portfolio Manager - Testing at a tech vendor
The technical support is good.
Read full review of Tricentis qTest »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
The support is good.
Read full review of Tricentis NeoLoad »
Raja-Veeraraghavan
Automation Lead at LogiXML
Technical support is pretty good. During the first six months I was creating tickets and tried to get the answers...
Read full review of Tricentis qTest »
MarkusBonner
Release Test Manager at a tech company
The quality of Tricentis support really depends on the type of issue. When it's important, I go through the surveys,...
Read full review of Tricentis Tosca »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
MarkusBonner
Release Test Manager at a tech company
The technical support is very good. Whenever we have needed something, they've provided support without us having to...
Read full review of Tricentis NeoLoad »
Anonymous User
Tax Fee QA Director at a financial services firm
The technical support of the solution is very good. We've very satisfied with the level of service provided to us.
Read full review of Tricentis Tosca »
Anonymous User
Quality Manager at a tech consulting company
Customer Service: This is a point were Tricentis has to improve - customer support seems to be overflood in the last...
Read full review of Tricentis Tosca »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »
Vijayalakshmi Ramaswamy Dhuruvan
Enterprise Resources Planning Specialist at Doyensys
The support is good.
Read full review of Tricentis Tosca »
Shubham Gupta
Software Engineer at a financial services firm
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat...
Read full review of Tricentis Tosca »
Anonymous User
Performance Architect at a tech services company
Customer support is excellent, with a very quick turn around time for any question asked.
Read full review of Tricentis NeoLoad »
Soumya Jain
Test Automation Specialist at Accenture
Overall, I rate customer service a five out of ten because they need to improve. The chatbot for incident creation...
Read full review of Tricentis Tosca »
Anonymous User
Senior Consultant - Software Development and Integration at Sogeti Group
Customer Service: 8/10 Technical Support: 8/10
Read full review of Tricentis NeoLoad »
MarkusBonner
Release Test Manager at a tech company
Customer Service: Nine out of 10, and now further improving. Technical Support: Eight out of 10. Sometimes too (ITIL)...
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Anonymous User
Digital Performance Test Consultant at a tech services company
When I've presented technical support with an issue, they're prompt in responding to me.
Read full review of Tricentis NeoLoad »

Review 1 of 30

Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »

Review 1 of 30

Technical Support

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