Compare Tricentis vs Tungsten Automation

Tricentis

Based on 215 reviews.

Tungsten Automation

Based on 53 reviews.

Latest Research

Buyer's Guide

Tungsten RPA vs. UiPath Platform

June 2026

UiPath Platform vs. Tungsten RPA

Updated: June 2026

Buyer's Guide

ABBYY Vantage vs. Tungsten TotalAgility

June 2026

ABBYY Vantage vs. Tungsten TotalAgility

Updated: June 2026

Sample Customers

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Popular Solutions

14 reviews

4 reviews

3 reviews

3 reviews

Tungsten TotalAgility

1 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Construction Company

Financial Services Firm

13%

Construction Company

11%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AnantJoshi
Senior Director Intelligent Automation at Truglobal
Tricentis NeoLoad use cases were for retail, specifically a US based retail customer.
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Ross Macadam
Director at iicon ltd
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Terry Doherty
Principal Consultant at Avocado Consulting
A couple of times, we approached Tricentis Tosca's technical support and got the answers to our questions.
Read full review of Tricentis Tosca »
Antonio Oteri
IT Telecom Quality Senior Tester at TIM

Read full review of Tricentis Tosca »
NalinGoonawardana
Principal Consultant ( Test automation - Performance testing) at TTC Global (TTC) at TTC at a tech services company
The customer service and support were good. The initial support I received from them was world-class. They treated...
Read full review of Tricentis NeoLoad »
Sudipto Dey
Technical Lead at Linde
Whenever my team reaches out to the Tricentis qTest support team, the response time isn't as fast. It's the area to...
Read full review of Tricentis qTest »
Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at Hexaware Technologies Limited
As part of the licensing, our company receives standard tech support, and the support team has been highly responsive...
Read full review of Tricentis NeoLoad »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
Tool service support is not very effective. After following up with the account manager, we received a point of...
Read full review of Tricentis Flood »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
In terms of support, I would rate it as a nine.
Read full review of Tricentis NeoLoad »
Jayachandrap In
Technical Architect at MOURI Tech
Regarding the costs, I find that Tricentis Tosca's price is high compared to other tools, and a recent challenge I...
Read full review of Tricentis Tosca »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
Technical support used to be better. It is now a bit difficult to reach out compared to previous experiences....
Read full review of Tricentis Tosca »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
Anonymous User
Product Owner at Tricentis
Overall I would rate the customer service as excellent. The support is available via email and phone 24/5 and is...
Read full review of Tricentis Tosca »
Shweta Mukkawar
Technical Lead at a tech services company
Technical support is good. Their turnaround time is usually within 24 to 48 hours, but normally we have a response...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Manager, Head of Test Automation Process at a financial services firm
Customer Service: We had QA Windrunner, which was running out of its maintenance lifecycle. Also, the product wasn’t...
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Anonymous User
Quality Manager at a tech consulting company
Customer Service: This is a point were Tricentis has to improve - customer support seems to be overflood in the last...
Read full review of Tricentis Tosca »
Anonymous User
Senior Consultant - Software Development and Integration at Sogeti Group
Customer Service: 8/10 Technical Support: 8/10
Read full review of Tricentis NeoLoad »
Rajen Upreti
Quality Assurance Manager at Nagarro
I haven't had the opportunity to contact customer support yet.
Read full review of Tricentis RPA [EOL] »
Anonymous User
Application Portfolio Management, Project Portfolio Management and Governance at a manufacturing company
Pretty good (8 out of 10). Capable, but sometimes slow.
Read full review of Tricentis Tosca »
Anonymous User
Technology Manager at a pharma/biotech company
It's excellent as the support is always available and helps us to troubleshoot any issues during execution with live...
Read full review of Tricentis NeoLoad »
Anonymous User
Sr. Product Manager - Intelligent Automation & RPA at a financial services firm
I would give them a nine out of ten for their assistance. They were responsive, as well as assisting us to be fully...
Read full review of Tricentis Tosca »
Anonymous User
Product Manager at a tech services company
Tech support is excellent. IntelliCorp's personnel are always available when needed and have many years of SAP...
Read full review of Tricentis LiveCompare »
Anonymous User
Asst Supervisor, QA Automation, Quality Assurance at a insurance company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Tricentis NeoLoad »
Anonymous User
Software Analyst at a financial services firm
Customer Service: Quite good – they were trying to solve the problem. Technical Support: It was ok. I have seen...
Read full review of Tricentis Tosca »
Anonymous User
Sr. Portfolio Manager - Testing at a tech vendor
The technical support is good.
Read full review of Tricentis qTest »
GencoAp
Head of Testing at Genco
Customer service and support have been excellent. We have reliable contacts within the company who provide prompt and...
Read full review of Tricentis Tosca »
Anonymous User
QA Test Lead at a tech services company
Technical support is very good.
Read full review of Tricentis Tosca »
Anonymous User
Project Manager at a logistics company
We are satisfied with the support of Tricentis so far.
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Manager at a financial services firm
Customer support requires a little bit of response time when we have some problems, but overall, opening requests and...
Read full review of Tricentis Tosca »
VSwaminathan
Product QA Manager at Reflexis Systems
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »

Review 1 of 30

Ross Macadam
Director at iicon ltd
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

No Data Available

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