Compare Splunk vs Veritas

Splunk

Based on 925 reviews.

Veritas

Based on 325 reviews.

Latest Research

Buyer's Guide

Splunk Enterprise Security vs. Veritas NetBackup IT Analytics

September 2025

Veritas NetBackup IT Analytics vs. Splunk Enterprise Security

Updated: September 2025

Buyer's Guide

Splunk Enterprise Security vs. Veritas NetBackup IT Analytics

September 2025

Splunk Enterprise Security vs. Veritas NetBackup IT Analytics

Updated: September 2025

Sample Customers

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk AppDynamics

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Splunk Cloud Platform

Mindtouch

Popular Solutions

Splunk Enterprise Security

171 reviews

Splunk AppDynamics

33 reviews

Splunk Observability Cloud

41 reviews

Veritas NetBackup

23 reviews

Veritas Backup Exec

12 reviews

Veritas NetBackup Appliance

15 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
My main use cases for Splunk SOAR are automating security response and incident response. We use Splunk SOAR for...
Read full review of Splunk SOAR »
Ahmed Naguib
Director at Techpace
I recommend Splunk ITSI (IT Service Intelligence) for large enterprises and the government sector.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
Pawel Augustyn
System Advisor at CRIF SpA
I have been using Backup Exec for over seven years for a customer. It is used to back up data with a simplified...
Read full review of Veritas Backup Exec »
Sammy Githinji
Technical Manager at Rigor Systems Limited
Mainly, our use case for Veritas NetBackup Appliance is backup for virtual environments as well as databases.
Read full review of Veritas NetBackup Appliance »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
I am currently working with Veritas NetBackup IT Analytics for reporting and data management. I manage both...
Read full review of Veritas NetBackup IT Analytics »
Ibrahim Jekhine
Consultant at MTN
Our primary use case for Veritas NetBackup is for normal backup operations, but not necessarily for deduplication. We...
Read full review of Veritas NetBackup »

Review 1 of 5

Customer Service

Rodney Riettie
Software Engineer at a healthcare company
It is great. We have not had any major issues with getting support from Splunk. With our monthly license, there are a...
Read full review of Splunk Observability Cloud »
Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
I find Splunk's customer service to be great compared to many other products. They do a good job of responding within...
Read full review of Splunk Observability Cloud »
Bagi Vijender Reddy
Splunk Admin at a consultancy
The solution's support uses a ticketing system to address dashboards, alerts, reports, etc. If server issues or...
Read full review of Splunk Enterprise Platform »
Jack Weekly
Security Eng at Nebraska Medicine
I haven't worked with customer service and technical support directly, however, another engineer on the team has...
Read full review of Splunk Observability Cloud »
Subhajit Nag
Senior Process Associate at Tata Consultancy Services
Support for this solution is good but communication could be improved.
Read full review of Splunk AppDynamics »
Manu Subbaiah
Director, Cyber Security Strategy, Implementations & Operations at a consultancy
To be very fair, I have not been directly exposed to Splunk's support team since I deal with our company's clients. I...
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
I am dissatisfied with the customer support team's response times. When we submit a ticket for a high-priority...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
IT Developer/Architect at a government
Splunk's support quality has declined in the past five years. Response times are now slower, and resolving an issue...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Systems Engineer at a manufacturing company
Customer Service: 8 out of 10 - I felt that the AppDynamics team was very engaged and more than willing to help but...
Read full review of Splunk AppDynamics »
Anonymous User
Service Lead at a manufacturing company
I would evaluate customer service and technical support as an eight on a scale of one to ten. Splunk Cloud's support...
Read full review of Splunk Enterprise Security »
Anonymous User
Data Scientists at a government
I have not contacted Splunk's technical support. We have contacted our account manager for issues, and she's been...
Read full review of Splunk Observability Cloud »
Anonymous User
Works at a computer software company
We provide in-house technical support for our clients. We have found that AppDynamics is pretty selective when it...
Read full review of Splunk AppDynamics »
Anonymous User
Foundation Technology Specialist at a insurance company
Customer Service: I haven't had the need to log any critical issues. Most of my support tickets have been revolved...
Read full review of Splunk Enterprise Security »
Anonymous User
Architect at a tech consulting company
I encourage users to use the vendor management team and cultivate a relationship with them. I have worked with...
Read full review of Splunk Enterprise Security »
Jordi Llorens
IT Manager at PRIVALIA
They have a very good customer service team that checks in with customers, asking about our experiences.
Read full review of Splunk AppDynamics »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
The technical support team's initial response is too late. I rate the solution's technical support a five or six out...
Read full review of Splunk Enterprise Platform »
Anonymous User
Head of Cybersecurity at a computer software company
I do not directly deal with technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Lead Splunk Architect at a financial services firm
In my opinion Splunk has three levels of support. First level is their forum (Splunk Answers). The Forum is very rich...
Read full review of Splunk Enterprise Security »
Konstantinos Michailidis
Digital Performance Tester at Amdocs
I haven't worked with them directly. I remember the developers contacted them once, and they received answers within...
Read full review of Splunk AppDynamics »
Anonymous User
Systems Administrator at a energy/utilities company
Splunk – Splunk has a very knowledgeable support staff and the Splunk support website is outstanding. The message...
Read full review of Splunk Enterprise Security »
Adrian Mache
Solution Architect at a tech vendor
We have a premium and dedicated team for tech support as well as a dedicated account manager. Everything is dedicated...
Read full review of Splunk SOAR »
Anonymous User
Automation Specialist, Analytics at a computer software company
I'd say I am happy with the technical support, not elated. They provide great support, but sometimes they don't have...
Read full review of Splunk Enterprise Security »
Anonymous User
Technical Project Lead, Systems Architect at Bodhtree
Technical support is slow. Basically, we mail, we wait, we mail. But I think depending on the priority they take...
Read full review of Splunk AppDynamics »
Anonymous User
Senior Database Engineer at a financial services firm
I have not contacted the support from AppDynamics Database Monitoring.
Read full review of Splunk AppDynamics »
Stallone Alexandre
Soc Manager at a real estate/law firm
I would evaluate customer service and technical support for Splunk Enterprise Security as excellent, particularly our...
Read full review of Splunk Enterprise Security »
Anonymous User
Manager Product Security and Operations at a computer software company
I haven't had much direct interaction with customer service and technical support. Our central Splunk team manages...
Read full review of Splunk SOAR »
Kenn Brodhagen
DevOps Engineer at Amplify Education, Inc.
I haven't used the technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Enterprise Platform Manager at a healthcare company
I have used technical support. They jump on right in. If the individual is not able to understand my question, or if...
Read full review of Splunk AppDynamics »
Anonymous User
Security Engineer at a financial services firm
I evaluate customer service and technical support as fantastic. Technical support is some of the best that I've...
Read full review of Splunk Enterprise Security »
Anonymous User
Team Lead Gestion des évènements at a financial services firm
We have used technical support a few times and we found it to be very good. Response time is good and their tips are...
Read full review of Splunk AppDynamics »

Review 1 of 30

Pramod-Talekar
Sr Service Engineer at a healthcare company
I've contacted support on multiple occasions and have found them to be helpful and responsive. We are satisfied with...
Read full review of Veritas NetBackup Appliance »
SamuelThomas
Consultant at Key Information Technology L.L.C.
Technical support and response times are weaker now. I think they will resolve this problem as soon as possible,...
Read full review of Veritas NetBackup Appliance »
Rizwan Islam
Deputy Director IT at DHA Lahore
I have had no issues with Veritas NetBackup, and because I am not using a very complex environment, when I have had...
Read full review of Veritas NetBackup »
Sivathiban Krishnamurtthu
Service Delivery Director at Syscentrix
The support has been good, I have not had any problems with the support.
Read full review of Veritas NetBackup Appliance »
Daniel Ogola
Cloud Architect at Technology Associates Limited
Support is outsourced through a third-party vendor. I presume they should be excellent. It's a South African company,...
Read full review of Veritas Alta SaaS Protection »
Demetris Nicolaou
Manager, Computer Division at Hellenic Technical Enterprises Ltd
I'm facing challenges with Veritas support in Cyprus because the company is not directly present here. Instead, they...
Read full review of Veritas NetBackup Appliance »
Anonymous User
System Engineer at a energy/utilities company
It is mostly good. We have BCM, so we have no issues with that. Sometimes, there is a delay in getting support due to...
Read full review of Veritas NetBackup »
Suman Jha
Manager - Backup & DR Global Infrastructure at TMF Group
The technical support is pretty good. We have reached out for Backup Exec and we have gotten the support that we needed.
Read full review of Veritas Backup Exec »
Anonymous User
IT Consultant at a tech services company
Their technical support is average. Not perfect and not bad.
Read full review of Veritas NetBackup »
Stoengi67
Storage Engineer at a insurance company
For specific appliances, support is very good.
Read full review of Veritas NetBackup Appliance »
M Amin Anwar
Sr. Technical Support Consultant at a computer software company
The technical support is okay although we sometimes get caught in the crossover between shifts and our case gets...
Read full review of Veritas System Recovery »
Anonymous User
Symantec Business Critical Engineer at a tech services company
NetBackup support isn't great, but it's not the worst, either.
Read full review of Veritas NetBackup »
Dalai B
Senior DBA at a comms service provider
While technical support is responsive, we have found that sometimes they just seem can't find the actual root cause...
Read full review of Veritas NetBackup »
Mac Wang
Project Manager at Realnux
Technical support is not convenient in China these days because of the virus. It may be because the engineers from...
Read full review of Veritas NetBackup »
Anonymous User
Junior Database Administrator at a comms service provider
I think they're helping us as much as possible, but they're just saying the problem is with our setup or maybe the...
Read full review of Veritas NetBackup Appliance »
Syed Anas Quadri
Technical Services Manager at a tech services company
Technical support is pretty good. They are available 24/7.
Read full review of Veritas Backup Exec »
Anonymous User
Presales Engineer at a tech services company
Technical support is fine.
Read full review of Veritas InfoScale Availability »
Anonymous User
Service Delivery Manager - Storage & Backup at a pharma/biotech company
Technical support is excellent.
Read full review of Veritas NetBackup »
Anonymous User
Domain architect at a financial services firm
I think the support is fine. We haven't had issues with it.
Read full review of Veritas NetBackup »
Anonymous User
Solutions Platform Architect at a retailer
We have a very strong team and haven't had to log many calls with technical support.
Read full review of Veritas NetBackup »
Anonymous User
Assistant Vice President Information Technology at a financial services firm
I feel technical support could be better. When we first started making use of the solution, we had the benefit of...
Read full review of Veritas NetBackup Appliance »
Ajoy Felix
IT admin at kfmb
We haven't been in touch with technical support.
Read full review of Veritas NetBackup Appliance »
Saravanan Jaganathan
Backup & Storage Architect at a pharma/biotech company
Technical support is not good. They are not quick, it could be faster. You don't get any support quickly. You have to...
Read full review of Veritas NetBackup »
RoberGhattas
Pre-Sales Technical Engineer at Kolaly technology
Technical support for this solution is good, and I haven't and any problems with them.
Read full review of Veritas Backup Exec »
Anonymous User
Sr. Tech Lead
Customer Service: 4.5/5 Technical Support: 4/5
Read full review of Veritas NetBackup »
David Reder
Network Administrator
I've used their technical support. If you can get somebody who knows what they're doing, it's good; and if you get...
Read full review of Veritas Backup Exec »
Anonymous User
Lead Technical Specialist at a tech services company
Technical support depends upon the person who answers the call. If they are in your time region, then you get better...
Read full review of Veritas Backup Exec »
Shashikant Patel
IT Manager at Canara Robeco
My company has not faced any issues with Veritas System Recovery, so we never had a reason to reach out to Veritas's...
Read full review of Veritas System Recovery »
Anonymous User
Systems Engineer at a comms service provider
Technical support is excellent.
Read full review of Veritas NetBackup »
Anonymous User
Customer Solution Architect, IT Outsourcing & Cloud Computing Services at a comms service provider
I personally have never contacted technical support, however, our operations teams have. I haven't heard anyone in...
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

No Data Available

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