Compare Splunk vs Veritas

Splunk

Based on 568 reviews.

Veritas

Based on 304 reviews.

Sample Customers

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk Cloud Platform

Mindtouch

Popular Solutions

Splunk Enterprise Security

146 reviews

Splunk Cloud Platform

47 reviews

Splunk ITSI (IT Service Intelligence)

39 reviews

Veritas NetBackup

26 reviews

Veritas Backup Exec

10 reviews

Veritas NetBackup Appliance

21 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ROBERT-CHRISTIAN
CTO Security & Resilience at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk APM »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Raul Lapaz
Cloud Sec Eng at a pharma/biotech company
We utilize the Splunk Cloud Platform for log ingestion related to security and troubleshooting purposes.
Read full review of Splunk Cloud Platform »

Review 1 of 5

OmobolajiOlaloku
Senior Enterprise System Engineer at a financial services firm
Veritas Backup Exec is used to backup data. We backup databases, FLAC files, and Exchange databases.
Read full review of Veritas Backup Exec »
Jayson Martin
Head IT Data Storage at a insurance company
We use the product for reporting, forecasting, and cost efficiency.
Read full review of Veritas Data Insight »
Andre Isaacs
ICT Director at SSA
There are a couple of primary use cases. The main reason is backup deduplication at both target and source. The...
Read full review of Veritas NetBackup Appliance »
Adnan Yurtoglu.
Senior Consultant (NetBackup) at Yapı ve Kredi Bankası AS
We use the solution as an enterprise product. We use it as a backup.
Read full review of Veritas Alta Data Protection »
Andre Isaacs
ICT Director at SSA
We use Veritas NetBackup for disaster recovery and backup operations. It supports our disaster recovery strategies...
Read full review of Veritas NetBackup »

Review 1 of 5

Customer Service

MD MASRURUL HODA
Security Manager at a financial services firm
The technical support for the Splunk SIEM solution was average. Splunk is still working on improving its customer...
Read full review of Splunk SOAR »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
I would rate its customer service and support eight out of ten.
Read full review of Splunk APM »
Praveen Sande
Senior Splunk Engineer at Wipro Limited
The responsiveness of the support is very good. They will ask you if you are raising any P2, P1, or major incidents...
Read full review of Splunk Enterprise Platform »
Kutay KOCA
Cyber Security Analyst at Clarusway
We frequently connect with the support team to review our options. They resolve our issues quickly.
Read full review of Splunk Enterprise Security »
Avery Deloach
Cloud Solutions Architect at Core4ce, LLC
I've only had a couple of Splunk support cases, and they've been very, very prompt in responding, especially compared...
Read full review of Splunk Infrastructure Monitoring »
Viney Bhardwaj
Sr Manager at Ernst & Young
We have contacted their support many times. Their support is average. We sometimes have a hard time with their...
Read full review of Splunk Enterprise Security »
Gatlin Gates
Security Engineer at By Light Professional IT Services
I have not had to interact with Splunk support. Most of the issues that I ran into can be solved by reaching out to a...
Read full review of Splunk Enterprise Security »
Stanley Kmiec
Principal, Cybersecty and Infra at PNM Resources Inc
We have had some confusion around some of our requests, but I understand. We have to work through and get proper...
Read full review of Splunk Cloud Platform »
Anonymous User
Software Engineer at a insurance company
We have pretty good support. It is hard for me to rate them because I don't use their support much. We have a lot of...
Read full review of Splunk Cloud Platform »
Sam Osborn
Software Engineer at Tableau Software
I have not used technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a recreational facilities/services company
Their technical support sucks. My engagement with their technical support was for a product which they basically took...
Read full review of Splunk Enterprise Security »
Anonymous User
Systems Operations Senior Specialist at a financial services firm
I use support rarely but so far, it's been fine. I would rate it an eight out of ten. My cases weren't that critical...
Read full review of Splunk Cloud Platform »
Anonymous User
Data Center Architect at a outsourcing company
We've had a few calls, and they're very responsive.
Read full review of Splunk Enterprise Security »
Anonymous User
CEO
The support is sufficient and responsive. We already know the product so we do not need to consult with them often....
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is excellent both during the purchase and ownership lifecycle. Technical Support:...
Read full review of Splunk Enterprise Security »
MS Alam
System Administrator at Abdullah Al-Othaim Markets
I have received a very good response from support that I have not seen in more than 10 years of my experience.
Read full review of Splunk Enterprise Security »
Pramodh Yarlagadda
Cloud Architect at CSI GLOBAL LTD
I contacted technical support a few times for verification and validation issues. The issues were not too technical...
Read full review of Splunk On-Call »
Anonymous User
Manager - IT Operations at a financial services firm
The guys at VictorOps have been outstanding as far as support goes. They've bent over backwards to work with us and...
Read full review of Splunk On-Call »
Gopinath Jyothi.
Splunk Architect at a tech vendor
The technical support is good, but not excellent.
Read full review of Splunk ITSI (IT Service Intelligence) »
Kenneth Barnes
CTA\Owner at UCSolutions
The support is okay, however, there are a couple of things that they couldn't figure out and they couldn't help me...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Operations Manager at 3M Company
Customer service has been very responsive to our needs.
Read full review of Splunk ITSI (IT Service Intelligence) »
Kenn Brodhagen
DevOps Engineer at Amplify Education, Inc.
I haven't used the technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior technical consultant at a healthcare company
We frequently engage with support now since we have a lot of incidents. They consistently ask for feedback on our...
Read full review of Splunk Cloud Platform »
Anonymous User
SOC Analyst at a tech services company
I have not used support yet mainly because I haven't delved into it as much because of the issues with our initial...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a tech services company
They're good. They're quite good at providing the service for technical engineers as well.
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
Insider Thread Consultant at a manufacturing company
I haven’t contacted the support team. I reach out to the internal expert. My searches and my requirements are very...
Read full review of Splunk Enterprise Security »
SenNetwork4433
Senior Network & Security Architect at a insurance company
The tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to...
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. Manager, SOC, NOC, and Corporate Security at a computer software company
When it comes to the solution's technical support, I would say it all depends on what the request is or who is...
Read full review of Splunk Cloud Platform »
Nishant J
Marketing Intelligence Expert at a financial services firm
I have no experience contacting Splunk IT Service Intelligence (ITSI) technical support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Head of Cybersecurity at a computer software company
I do not directly deal with technical support.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Jayson Martin
Head IT Data Storage at a insurance company
I would rate the technical support at 10/10.
Read full review of Veritas NetBackup »
Giap Seng Tay
Senior IT Manager at Westports Malaysia Sdn Bhd
Their technical support is excellent.
Read full review of Veritas NetBackup Appliance »
Wail Khachfa
Network and Security Specialist at Ajman Digital Government
We receive very good support through our partner. We've been with them for over 10 years.
Read full review of Veritas NetBackup »
Giap Seng Tay
Senior IT Manager at Westports Malaysia Sdn Bhd
The solution’s technical support is very good and fast. They understand what we want and solve our issues in a very...
Read full review of Veritas NetBackup »
Ahmed Mohsen
Pre-Sales Specliast at Quadratech
Technical support is good. They provide a good response after opening a ticket.
Read full review of Veritas Backup Exec »
Jayson Martin
Head IT Data Storage at a insurance company
The tool's support is knowledgeable.
Read full review of Veritas Data Insight »
Storemgr67
Storage Manager at a financial services firm
There is room for improvement in the quality of the support.
Read full review of Veritas NetBackup »
Anonymous User
Storage and VMware Expert at a comms service provider
Customer Service: Sometimes, Symantec support doesn't understand our problem, and this causes delays in resolving the...
Read full review of Veritas InfoScale Availability »
Anonymous User
Senior Account Manager at a tech services company
My colleagues in the engineering department handle this area.
Read full review of Veritas NetBackup »
Anonymous User
Junior Database Administrator at a comms service provider
I think they're helping us as much as possible, but they're just saying the problem is with our setup or maybe the...
Read full review of Veritas NetBackup Appliance »
Anonymous User
System Engineer
I think their technical support is very good. Everything from their level 1 support up to their engineering support...
Read full review of Veritas NetBackup »
ABDUL RAHIM
Technical lead at Wipro Limited
I work with multiple backup tools, and Veritas is in the middle. The support isn't great.
Read full review of Veritas NetBackup Appliance »
Anonymous User
Advisor - Solution Architect at a computer software company
Technical support is good. If we find an issue, we get in touch with their support immediately.
Read full review of Veritas NetBackup »
Anonymous User
Senior Backup Engineer at a logistics company
We were not getting proper support for the support cases that we were opening. Some of that came down to the fact...
Read full review of Veritas NetBackup »
Andre Isaacs
ICT Director at SSA
The customer service and support are excellent. There was one technical issue, and their response was exceptional.
Read full review of Veritas NetBackup Appliance »
Anonymous User
System Analyst at a tech company
Technical support is good. I give it an eight out of 10 rating.
Read full review of Veritas Backup Exec »
MostafaShoaei
System Admin at a sports company
I didn't face any problems just yet. I have not reached out to support. Typically, I can just search the internet and...
Read full review of Veritas Backup Exec »
Karthik-C
Solutions Architect at AspireNXT
I'm neutral on technical support. I would rate them at a seven out of ten. There's nothing that makes them...
Read full review of Veritas CloudPoint »
Anonymous User
DBA at a energy/utilities company
There are different types of technical support. They offer Gold and 24/7 monitoring, for example. The also offer...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Presales Engineer at a tech services company
Technical support is fine.
Read full review of Veritas InfoScale Availability »
Ismail Dhasthageer
Ict System Support Administrator at Gans
Customer service and support are good. We faced backup issues, and unfortunately, they couldn't resolve that issue....
Read full review of Veritas NetBackup »
Anonymous User
System Engineer at a tech services company
We haven't had to contact technical support for a long time. Generally, when we've needed to in the past, we've...
Read full review of Veritas Backup Exec »
Jochen Tytgat
Senior Admistrator at hq-12b
Technical support varies. Some are very good. If you feel support is lacking you can redirect your case elsewhere and...
Read full review of Veritas NetBackup »
Ahmed Sabry
Team Leader at a financial services firm
Support for the solution needs improvement. When we contacted support with issues, we had to be passed on to the...
Read full review of Veritas NetBackup »
Vandy Va
Head Of IT Infrastructure at a financial services firm
We mostly worked with technical support via a portal for customer support. Largely, we've been happy with their level...
Read full review of Veritas Backup Exec »
Anant Suman
Delivery Manager - IMS & Cloud at Coforge Growth Agency
Veritas' technical support is good.
Read full review of Veritas NetBackup Appliance »
Anonymous User
Systems Engineer at a comms service provider
Technical support is excellent.
Read full review of Veritas NetBackup »
BenedictOlomu
ICT Solutions Consultant/Systems Integrator at SolutionChest Limited
Since the deployment, I've logged about three of four cases and their responses are usually very prompt. I am very...
Read full review of Veritas System Recovery »
Anonymous User
IT Operations Manager at a tech services company
Technical support for this solution is good, as long as you are paying for the high-level support. Otherwise, you...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Director
When I worked at Veritas I was technical support, so I know their processes quite well. I don't know if they've...
Read full review of Veritas Alta SaaS Protection »

Review 1 of 30

Technical Support

No Data Available

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