Compare SonicWall vs Ubiquiti

SonicWall

Based on 291 reviews.

Ubiquiti

Based on 190 reviews.

Latest Research

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

December 2025

Ubiquiti WLAN vs. SonicWall SonicWave Access Points

Updated: December 2025

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

December 2025

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

Updated: December 2025

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

SonicWall Wireless Network Manager

CHOIN!

SonicWall SonicWave Access Points

St. Dominic's School for Girls

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

14 reviews

11 reviews

19 reviews

14 reviews

Ubiquiti UniFi Switches

17 reviews

Ubiquiti WLAN

14 reviews

Top Industries

Computer Software Company

13%

Comms Service Provider

Manufacturing Company

Educational Organization

Comms Service Provider

10%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at a security firm
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at a construction company
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Mahendra Basera
Sr.Engineer at a computer software company
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Hesdi Triantono
Product Manager at a tech services company
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Donald Ochanda
Technical Manager at a non-profit
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at a computer software company
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
Donald Ochanda
Technical Manager at a non-profit
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
Nadeem Nasir
IT Manager at a manufacturing company
I am using Ubiquiti UniFi exclusively for their video system, as I removed their wireless components. I utilize UniFi...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Joydeep Dey
System Administrator at a comms service provider
The technical support was not able to resolve some of my issues.
Read full review of SonicWall TZ »
Winsley De Oliveira
Owner at a computer retailer
Every time I have used the SonicWall support, the staff has good experience and understands the problem while trying...
Read full review of SonicWall Global VPN Client »
Winsley De Oliveira
Owner at a computer retailer
On a scale of one to ten, I would rate SonicWall NSSP's customer service and technical support a 10. They are...
Read full review of SonicWall NSSP »
Haresh Prajapati
IT Support Engineer at a venture capital & private equity firm
As per SonicWall's policy, we first have to raise the ticket with the solution's partner, and then, after that, they...
Read full review of SonicWall NSa »
Nakul Chopra
Owner at a computer software company
SonicWall NSa has good technical support, so support-wise, I'm giving it a ten out of ten.
Read full review of SonicWall NSa »
Rias Majeed
CTO at a tech services company
I would rate technical support a seven out of ten.
Read full review of SonicWall TZ »
Jasmit Singh Juneja
CEO & Technology Specialist at a tech services company
The technical support could be better. There could be more connectivity with customers. Additionally, it needs a more...
Read full review of SonicWall SMA »
AlaaMady
System Administrator at a insurance company
Technical support is knowledgeable, yet they are not fast. To be honest, they are good.
Read full review of SonicWall TZ »
Bruce Bower
President at a tech services company
Technical support is very good. Sometimes it takes a little bit of time to get to them, but once you get to them...
Read full review of SonicWall TZ »
GirdharMishra
Program Manager at a tech services company
Technical support is good. There is no need for improvement.
Read full review of SonicWall TZ »
Roy Haddad
Director at a tech services company
The technical support is excellent.
Read full review of SonicWall TZ »
Sadiq Abdulwahab
Network Administrator at a printing company
There is no support offered in my country. The closest options may be South Africa and Dubai, but with the time...
Read full review of SonicWall Email Security »
Jay Barwick
President at a wholesaler/distributor
The lack of knowledge and failure to listen led to dramatically increased call time. Not much ever got resolved.
Read full review of SonicWall Netextender »
Anonymous User
CISO at a manufacturing company
The technical support is very good.
Read full review of SonicWall NSa »
JigneshPatel1
System engineer at a wholesaler/distributor
The technical support is good. If I call on the helpline then a technical person will assist us.
Read full review of SonicWall TZ »
Svein Jensen
Senior Engineer at a comms service provider
I haven't tried technical support yet, so I haven't needed support yet on anything.
Read full review of SonicWall TZ »
Jeremi Albrizio
Information Security Manager at a manufacturing company
I've never used SonicWall tech support.
Read full review of SonicWall NSa »
Chetan Arvind Shah
Technical Support at a manufacturing company
The solution's technical support team is good, and they provide us with email notifications regarding new updates.
Read full review of SonicWall TZ »
VINEETHBABU P
Senior Network Engineer at a healthcare company
We experienced a very good level of support from the vendor and they have assisted us in real time via remote session...
Read full review of SonicWall TZ »
GK1
Information Technology Team at a manufacturing company
SonicWall NSa support is fine overall. My company always gets help from the local vendor.
Read full review of SonicWall NSa »
Munjal Bhalgama
Owner at a tech services company
We are very much happy with the support. We do not often need technical support, but it is available from the local...
Read full review of SonicWall TZ »
ITSuperv67
IT Supervisor at a construction company
Technical support has been fine. The last couple of times we've needed them, our issues were handled in a timely...
Read full review of SonicWall Capture Advanced Threat Protection »
Ralf Sooth
CEO at a tech services company
The technical support is fine. There's nothing to complain about.
Read full review of SonicWall Mobile Connect »
Puneet Dobhal
Director at a tech vendor
We've never dealt with technical support. We've managed to handle any issues ourselves, in-house. I can't speak to...
Read full review of SonicWall TZ »
ShaikSajid
Network & System Engineer at a wholesaler/distributor
I've had a good experience with technical support.
Read full review of SonicWall TZ »
Denise Erickson
Exec Admin/IT/Accounting at a construction company
I don't deal directly with their technical support.
Read full review of SonicWall Netextender »
Anonymous User
Network Systems Specialist at a educational organization
Technical support has been very good, the few times we've needed it.
Read full review of SonicWall NSa »
Umut Erol
Partner at a tech services company
We don't need any technical support. We don't have any tickets. We don't have any calls. Customer support is not a...
Read full review of SonicWall TZ »
Rajendra Burla
Manager IT/ System Administrator/ Network Administrator at a financial services firm
Their technical support is good. For technical support, sometimes we write directly to SonicWall, and they provide...
Read full review of SonicWall TZ »
JigneshPatel1
System engineer at a wholesaler/distributor
Technical support has been good.
Read full review of SonicWall NSa »

Review 1 of 30

Thorsten Hansl
IT Manager at a retailer
I did not use their technical support, so I cannot rate it. However, the manuals, installation videos, and resources...
Read full review of Ubiquiti UniFi Switches »
SimonWalker
IT Manager at a religious institution
I am very satisfied with Ubiquiti's tech support.
Read full review of Ubiquiti UniFi Switches »
Ammar_Farhat
Head of IT at a tech services company
Ubiquiti Wireless does not have support directly, such as Cisco and Aruba do, you have to rely on community support....
Read full review of Ubiquiti Wireless »
MarekSzafrański
Senior Core Network Engineer at a pharma/biotech company
I haven't used the tool's technical support.
Read full review of Ubiquiti WLAN »
Mark Anderson
President at a comms service provider
I've never dealt with technical support.
Read full review of Ubiquiti WLAN »
Donald Ochanda
Technical Manager at a non-profit
We would rate the technical support by Ubiquiti around 8 out of 10. We have only engaged with technical support once...
Read full review of Ubiquiti UniFi Switches »
ESTEE Gabriel Carpio
Senior Solutions Architect at a tech services company
I rated technical support as an eight out of ten because we rarely need to call them. Instead, we usually email the...
Read full review of Ubiquiti Wireless »
Jorge Costa Neves
IT Advisor at a aerospace/defense firm
I have not used technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
Spencer Malmad
Owner at a consultancy
The technical support is less than stellar.
Read full review of Ubiquiti Wireless »
Anonymous User
IT at a manufacturing company
Technical support is available but it is not provided by the manufacturer. It is provided by a third party.
Read full review of Ubiquiti UniFi Switches »
AlexChubarov
Network and CyberSecurity Engineer at a comms service provider
They are good. In the last year, we did not have any issues with their switches.
Read full review of Ubiquiti UniFi Switches »
Ravikumar Subbiah
IT MANGER PAN-INDIA at a tech company
The technical support is good.
Read full review of Ubiquiti Wireless »
Patrick Van Gorp
ICT department at a government
I have only once contacted support via mail.
Read full review of Ubiquiti WLAN »
Alwakeel Sarmad
CEO
We do the maintenance and support, but I haven't called them directly. I haven't even called the leading supplier...
Read full review of Ubiquiti Wireless »
Anonymous User
IT Director at a manufacturing company
We haven't had a reason to contact technical support yet.
Read full review of Ubiquiti UniFi Switches »
Jambunathan_MS
Manager ITeS at a tech services company
The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the...
Read full review of Ubiquiti UniFi »
Eric TOURE
System & Network Administrator at a tech services company
I've never used technical support. If I have trouble with my equipment, I go to the forum and I get my answers there....
Read full review of Ubiquiti WLAN »
Manish Nalawade
Owner at a tech services company
There is no technical support by parent companies. In India, there is only the import product. There is no channel or...
Read full review of Ubiquiti Wireless »
Boris Ormsby
Owner at a manufacturing company
Technical support needs to be better. They need to be more responsive and easier to reach, especially when we need to...
Read full review of Ubiquiti Wireless »
Anonymous User
Senior Security at a comms service provider
Tech support is alright. They do get back to you within a certain timeframe, but their tech support is not via...
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at a tech services company
The technical support for this solution is very good. Even contacting support from South Africa, it only took me an...
Read full review of Ubiquiti Wireless »
Craig Mortassagne
Owner at a tech services company
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
Anonymous User
IT System Technician at a computer software company
I have not contacted technical support.
Read full review of Ubiquiti Wireless »
Anonymous User
Technology Systems Manager at a educational organization
We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.
Read full review of Ubiquiti Wireless »
Anonymous User
Principal Consultant at a tech services company
This is a simple product and we haven't had the need or cause to seek support.
Read full review of Ubiquiti Wireless »
EtienneOosthuizen
Owner at a tech services company
The documentation provided for Ubiquiti WLAN is sufficient. While network engineers might benefit from additional...
Read full review of Ubiquiti WLAN »
Anonymous User
Owner at a tech services company
No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they...
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at a tech services company
Their technical support is very organized, very well run, and very informative. I have had the Ubiquiti country...
Read full review of Ubiquiti Wireless »
Henrique Barjas
Infrastructure Manager at a energy/utilities company
I have never contacted technical support.
Read full review of Ubiquiti WLAN »
Nguyen Nhan Tuan
Group Head at a training & coaching company
I have been in contact with online support from the community and it is quite good.
Read full review of Ubiquiti WLAN »

Review 1 of 30

Technical Support

No Data Available

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