Compare SolarWinds vs TitanHQ

SolarWinds

Based on 426 reviews.

TitanHQ

Based on 98 reviews.

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Information Not Available

Sample Customers

Popular Solutions

SolarWinds NPM

13 reviews

SolarWinds Server and Application Monitor

7 reviews

SolarWinds NetFlow Traffic Analyzer

9 reviews

TitanHQ SpamTitan

4 reviews

TitanHQ WebTitan

1 reviews

Top Industries

Financial Services Firm

Manufacturing Company

Government

Construction Company

Computer Software Company

13%

Financial Services Firm

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »

Review 1 of 5

Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin

Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

Customer Service

Akram Zaki Hussein
System and Network Administrator at El Sadat City Language School
I am content with the technical support offered. They are efficient and responsive. I would rate it ten out of ten.
Read full review of SolarWinds Security Event Manager »
Tochukwu Uzomba
Solutions Architect at Boch Systems Company Limited
They have good technical support. I have not requested support myself because SolarWinds handles direct deployments.
Read full review of SolarWinds NPM »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
SolarWinds IPAM offers premium support, but the customer has to pay more money, and then they will have minimal...
Read full review of SolarWinds IPAM »
ERIK LABRA
Technical Specialist, consultant at a tech vendor
Technical support is pretty good, they are very keen to help. There are some options which provide premier support...
Read full review of SolarWinds NPM »
Edmar Silva
Engineer at AGCO Corporation
I do not have direct contact with SolarWinds' customer service. Another team manages that, so I cannot evaluate the...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Masud Alam
Manager at Optimum Origens Inc.
On behalf of our organization, we have contacted the support team a few times, and they have been helpful enough. I...
Read full review of SolarWinds Network Configuration Manager »
Yoshiro Travezano
IM Infrastructure Specialist at Anglo American
Their support is good.
Read full review of SolarWinds NPM »
Fabio Gontarski
Teaching Professional at V.tal
I found that customer support is adequate.
Read full review of SolarWinds Hybrid Cloud Observability »
AbdulKader Mohandes
Senior Systems Engineer at Al Jazeera Media Network
I rate SolarWinds support nine out of 10. SolarWinds support is excellent.
Read full review of SolarWinds NPM »
Anonymous User
Vice President Of Global Operations at a computer software company
We didn't always get the responsiveness that we needed in terms of the level of urgency. If it was something where it...
Read full review of SolarWinds NPM »
Andrew Njagi
Communications and Networks Engineer at a transportation company
The solution's technical support is okay, but we don't have an SLA, and sometimes the response times are very slow.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Lead Analyst at a integrator
Reaching the solution's technical support team is the biggest challenge. We don't get the support on time.
Read full review of SolarWinds Serv-U File Transfer Protocol Server »
Usman Malik
IT Consultant at a tech services company
We've been in touch with technical support in the past to help us deal with the customization of reports, which is...
Read full review of SolarWinds Server and Application Monitor »
Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
I haven't really dealt with technical support, that's dealt with more by my coworker who is more expert on this.
Read full review of SolarWinds Web Help Desk »
Anonymous User
Software Engineer at a manufacturing company
Till now, I haven't experienced a "wow" factor with SolarWinds' technical support.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
System Administrator at a recruiting/HR firm
Customer Service: They have good customer service. Technical Support: They have good technical support.
Read full review of SolarWinds NPM »
Anonymous User
Solutions Consultant at a computer software company
I rate SolarWinds support seven out of 10. The quality varies depending on who picks up the phone.
Read full review of SolarWinds NPM »
Dinesh Nekkanti
Digital Innovation at Bobcat Company
Technical support is always live and they're supportive. I would say that they are both responsive and helpful.
Read full review of SolarWinds AppOptics »
Anonymous User
Network Services Manager at a government
We have had really good support. If we have issues then my technical person makes one call and gets help.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Chief Technology Officer at a tech services company
I rate technical support 5/5. We haven’t had to reach out to tech support often, to be honest. But when we did, we...
Read full review of SolarWinds IPAM »
Anonymous User
Network Systems Engineer at a financial services firm
I rate technical support everywhere from poor to great. Lately, it’s been getting better and better. But in the past,...
Read full review of SolarWinds NPM »
Anonymous User
Sr. IT Infrastructure Specialist at a tech company
Technical support is average. Sometimes it took days to get responses and the responses were via email.
Read full review of SolarWinds NPM »
WILSON KEREBEI
CEO at WilCom Systems Ltd
The support for this solution is satisfactory.
Read full review of SolarWinds NPM »
Alastair Brand
MD at Thembanet
SolarWinds tech support is a strong point. I would rate them at about eight out of ten.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Founder at a tech services company
Technical support is excellent. This is a review of NPM and therefore the SolarWinds Orion support is great. If I was...
Read full review of SolarWinds NPM »
SumitKumar1
SolarWinds SME at a sports company
In regard to this solution, I've never worked with support.
Read full review of SolarWinds Storage Resource Monitor »
Mihai Cristea
CTO at Smart Factor
Their technical support was okay. We only needed to contact them once.
Read full review of SolarWinds Server and Application Monitor »
Erdinc-Erdal
Presales Consultant at a tech vendor
I do not think that SolarWinds support is very good because it just takes too long to solve the problem. Eventually,...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Optical Network Engineer at a comms service provider
I have utilized SolarWinds technical support to help with issues, the experience is adequate for the the level of...
Read full review of SolarWinds NPM »
Anonymous User
Systems Engineer at a comms service provider
Customer Service: Customer service at SolarWinds is great. I have had several issues in the past and they were...
Read full review of SolarWinds NPM »

Review 1 of 30

Ray Kiesbrink
CTO at a tech services company
The technical support is very good. One time, because of something we did, and not because the product failed, they...
Read full review of TitanHQ SpamTitan »
Charles Laverdière
Technical Specialist at CDB Communications inc.
TitanHQ helps us with any technical difficulty that we are having. I would rate the support a ten out of ten. They...
Read full review of TitanHQ SpamTitan »
Surya Prakash Nayak
Director-IT at Cambridge Technology Enterprises (CTE)
TitanHQ's technical support staff respond quickly to our emails, and they've had the right level of expertise to...
Read full review of TitanHQ SpamTitan »
Larrie Case
Owner at Case Computers
I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than...
Read full review of TitanHQ SpamTitan »
Jaswanth Kotla
Senior Network & Security Engineer at a computer software company
Technical support is fine, but improvements could be made in response time since there is no direct call-in support.
Read full review of TitanHQ SpamTitan »
Johnny Zodrow
Service Manager at OnSite
The biggest benefit of being a partner of TitanHQ is the support. Every account manager seems to go above and beyond...
Read full review of TitanHQ SpamTitan »
Walter Matesa
IT Consultant at Garrtech Inc.
I haven't had to use their support too often, perhaps half a dozen times at most, but in each instance, they've been...
Read full review of TitanHQ SpamTitan »
Allan Smith
Chief Technology Starategist at Code Vapor LLC
I rate TitanHQ support eight out of 10. I have called them a few times. They're responsive. They're probably in the...
Read full review of TitanHQ SpamTitan »
Michael Mok
Head of Infrastructure at Anglo-Eastern Ship Management Ltd
I would rate TitanHQ support eight out of 10 based on their ability to resolve day-to-day issues. My experience has...
Read full review of TitanHQ WebTitan »
Owen Aaron
Information Systems Manager at a performing arts
Their technical support is pretty good. I don't think I've had to wait more than half an hour or an hour for them to...
Read full review of TitanHQ SpamTitan »
Jeff Edwards
President at Energy Control Systems
Their support is average. I would rate them a six out of ten.
Read full review of TitanHQ SpamTitan »
Cindi Cockerham
Network Engineer at Purple Language Services Co.
TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous...
Read full review of TitanHQ SpamTitan »
Jean Paul Alfaro Silva
CIO at a manufacturing company
TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a...
Read full review of TitanHQ SpamTitan »
Kip Poe
VP of IT at Millennium Corporate Credit Union
For the couple of cases I've had, they've been great. They got back to us and had things fixed pretty quickly. I had...
Read full review of TitanHQ WebTitan »
Anonymous User
IT Technical Manager at a construction company
The technical support is responsive. However, I did experience some delays and this is only due to the time...
Read full review of TitanHQ SpamTitan »
Michael Goodfriend
President at PJM Digital Design
Technical support has been good and they've been supportive. That said, it could be a little easier to navigate....
Read full review of TitanHQ WebTitan »
Tho Nguyen
Network Administrator at Century Gaming Technologies
I used the technical support team for onboarding. They were very helpful. I would rate their technical support as...
Read full review of TitanHQ WebTitan »
Anonymous User
Cloud & Infrastructure konsulent at a tech services company
I've used it a few times, but it was pretty good. There were no issues. The documentation I have access to is good....
Read full review of TitanHQ SpamTitan »
BobMiller
Information Services at Vista Hill
They always had the answer. I would rate them a 10 out of 10.
Read full review of TitanHQ WebTitan »
Joe King
Director Of Information Technology at a consumer goods company
The little bit that I have dealt with them, the technical support has been fine. I have dealt with all kinds of...
Read full review of TitanHQ WebTitan »
Anonymous User
Chief Information Officer at a wellness & fitness company
Titan HQ's support is very responsive. There is a time zone difference so sometimes it takes a while to get feedback....
Read full review of TitanHQ WebTitan »
Jeffrey R Roberts
IT Consultant at Arcadia Ambulance
TitanHQ technical support is knowledgeable, but sometimes not accessible because they are a UK company. Sometimes...
Read full review of TitanHQ SpamTitan »
RobertSullivan
Director Of Information Technology at CBI Group – Culture-Based Interiors
They're close to perfect. When the new Link Lock feature came out, they called me and said, "Hey, Robert, we know...
Read full review of TitanHQ SpamTitan »
Patrick Dunlap
Network Specialist at Alabama Fire College
TitanHQ's support is excellent. I rate them eight out of 10.
Read full review of TitanHQ SpamTitan »
Anonymous User
Owner/President at a tech services company
There is a lot of stuff on the user interface, but it is very easy to use. It's very well-organized and easy to find...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT PRO at a tech services company
Collaboration between us, as an MSP, and TitanHQ is good. We had some problems with the platform recently when were...
Read full review of TitanHQ WebTitan »
Anonymous User
Director of IT at a non-profit
We used the technical support once. Back in December, we used it because I had forgotten to add one of our domains,...
Read full review of TitanHQ SpamTitan »
Anonymous User
GM at a transportation company
TitanHQ's technical support was prompt and helped me through to a solution. The issue had to do with redundant...
Read full review of TitanHQ WebTitan »
Jens Brown
Proprietor at Fellcroft
It has been very good. I've not had much need to use their support, but when I needed their support, it was there....
Read full review of TitanHQ SpamTitan »
Keith C.
Senior Manager, Enterprise Infrastructure at a manufacturing company
We haven't really engaged their technical support.
Read full review of TitanHQ SpamTitan »

Review 1 of 30

Technical Support

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