Compare SolarWinds vs TitanHQ

SolarWinds

Based on 438 reviews.

TitanHQ

Based on 97 reviews.

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Information Not Available

Sample Customers

Popular Solutions

SolarWinds NPM

8 reviews

SolarWinds Server and Application Monitor

5 reviews

SolarWinds NetFlow Traffic Analyzer

6 reviews

TitanHQ SpamTitan

3 reviews

TitanHQ WebTitan

1 reviews

Top Industries

Outsourcing Company

11%

Financial Services Firm

Construction Company

Manufacturing Company

Outsourcing Company

15%

Construction Company

12%

Computer Software Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
HemantKumar7
Senior Site Reliability Engineer at a tech vendor
My main use case for Squadcast is incident management and escalating alerts to the respective team. A specific...
Read full review of SolarWinds Incident Response »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »

Review 1 of 5

Ricky Brewster
Helpdesk Internal Systems Manager at Active IT Systems
We are an MSP, so we provide TitanHQ SpamTitan to our customers. It is primarily used for email security.
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

Customer Service

Carlos Camargo
Senior Operations Manager at Sencinet
The technical support is generally excellent, and the support team takes a proactive approach. They offer valuable...
Read full review of SolarWinds Server and Application Monitor »
Naglaa ELDeeb
Assistant Director, IT Service Excellence Quality Assurance at American University in Cairo (AUC)
Whenever I have a problem or I need to ask a question, I contact the SolarWinds support team. I would rate their...
Read full review of SolarWinds NPM »
Tochukwu Uzomba
Solutions Architect at Boch Systems Company Limited
They have good technical support. I have not requested support myself because SolarWinds handles direct deployments.
Read full review of SolarWinds NPM »
RajeshB
Server and Network Monitoring Manager at a consultancy
The support could be improved. Within the last two, three years, I would say the support has declined. It has...
Read full review of SolarWinds NPM »
NikhilKalwint
Technical Specialist at ServiceIO
I find the technical support of SolarWinds Server and Application Monitor to be responsive and helpful. Since we...
Read full review of SolarWinds Server and Application Monitor »
MukarramJah
Technology Lead at InfoTech Group
SolarWinds Database Performance Analyzer’s customer support has always helped us, and I rate their customer support...
Read full review of SolarWinds Database Performance Analyzer »
Rafal-Stas
CEO at Greeneris Sp. z o.o.
The technical support team is very efficient and gives rapid answers.
Read full review of SolarWinds Access Rights Manager »
Kalyan Kothali
Associate Vice President at Wissen infotech
The technical support of SolarWinds Hybrid Cloud Observability is okay. I would rate it 7 for the technical support....
Read full review of SolarWinds Hybrid Cloud Observability »
Masud Alam
Manager at Optimum Origens Inc.
On behalf of our organization, we have contacted the support team a few times, and they have been helpful enough. I...
Read full review of SolarWinds Network Configuration Manager »
Yashokanth Partkunan
Managed Services Engineer at Loop1 Systems
I would rate the technical support by SolarWinds a six. In terms of improving their technical support, it should...
Read full review of SolarWinds IPAM »
Olajide Olusegun
Network Team Lead at Atlas Security
The response times could improve for the support team from SolarWinds NCM. In the past, we've encountered bugs and...
Read full review of SolarWinds Network Configuration Manager »
MukarramJah
Technology Lead at InfoTech Group
I would rate the customer support of SolarWinds Network Device Monitor as seven out of ten. But the support can be...
Read full review of SolarWinds Network Device Monitor »
JohnTamakloe
Solutions Architect at ostec
I rate SolarWinds support eight out of 10. They're very helpful.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Senior Executive IT Program Manager at a computer software company
Our team that has worked with technical support hasn't had any complaints. It goes pretty well.
Read full review of SolarWinds NPM »
Alex Janes
Systems administrator at a healthcare company
It is managed by our tech support team that is in-house, so we do not need their tech support help.
Read full review of SolarWinds Security Event Manager »
A.J. DiLorenzo
Senior Systems Administrator at Privia Health
Customer Service: The customer service experience was always top notch and I don’t recall ever having a bad...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Administrator at a manufacturing company
Customer Service: This is one area where SolarWinds can do better. Customer service, in terms of account renewals,...
Read full review of SolarWinds NPM »
Anonymous User
Manager of Global Data Center SAP Operations Team at a manufacturing company
Has been good, but for this product, we have not had any issues requiring assistance. Very easy to implement and use.
Read full review of SolarWinds Database Performance Analyzer »
MohamedIbrahim10
Logistics Operations Specialist at Nafeza
The customer support is satisfying for SolarWinds NPM. I would rate tech support a six out of ten. Quicker responses...
Read full review of SolarWinds NPM »
Anonymous User
Information Services Department Manager at a construction company
The times when I have needed technical support, they have been responsive and able to resolve my issues. I use the...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Director at a consultancy
The technical support is very good.
Read full review of SolarWinds Pingdom »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However in the past twelve months, they have reformed their ways and...
Read full review of SolarWinds Virtualization Manager »
Anonymous User
Senior Network Engineer at a financial services firm
We aren't working with the SolarWinds team directly. We have local contacts, and we're very pleased with them....
Read full review of SolarWinds IPAM »
Anonymous User
Service Manager at a tech services company
I am happy to work with the technical support team. They are extremely good.
Read full review of SolarWinds Server and Application Monitor »
Olufemi Adalemo
Chief Technology Officer at Leystel Nigeria Limited
Technical support is good. I have no complaints.
Read full review of SolarWinds Network Configuration Manager »
Michael Savchenko
Business Developement Manager at I.ua
I do not have direct experience with customer service, yet, according to my customers, the support is quick and meets...
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is exceptional if not a little too communicative at times. SolarWinds does an...
Read full review of SolarWinds NPM »
Anonymous User
Information Security Analyst at Detecon Al Saudia Co. Ltd.
There is not much in terms of technical support because it is a web-based application. They do not support Adobe...
Read full review of SolarWinds Security Event Manager »
Solomon Okafor
Information and Communication Manager at Heineken
The customer service and support team is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Daniel Shine
Systems and Data Warehouse Supervisor at MMSD
We have very few issues that require technical support, we only contact them a few times a year. They generally...
Read full review of SolarWinds NPM »

Review 1 of 30

Vipin Malhan
Network and Security Engineer at Total Outsource
If I need support, I can immediately send a ticket and click connect on the website. They'll be able to go in and do...
Read full review of TitanHQ SpamTitan »
Johnny Zodrow
Service Manager at OnSite
The biggest benefit of being a partner of TitanHQ is the support. Every account manager seems to go above and beyond...
Read full review of TitanHQ SpamTitan »
Ricky Brewster
Helpdesk Internal Systems Manager at Active IT Systems
The biggest benefit of being a partner of TitanHQ is the support. We very rarely have issues, but whenever we do, it...
Read full review of TitanHQ SpamTitan »
Jeremy Stewart
IT Director at a healthcare company
They're very responsive. They don't have a phone number to call. You have to email them in order to get that phone...
Read full review of TitanHQ SpamTitan »
Jeff Edwards
President at Energy Control Systems
Their support is average. I would rate them a six out of ten.
Read full review of TitanHQ SpamTitan »
Larrie Case
Owner at Case Computers
I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than...
Read full review of TitanHQ SpamTitan »
Owen Aaron
Information Systems Manager at a performing arts
Their technical support is pretty good. I don't think I've had to wait more than half an hour or an hour for them to...
Read full review of TitanHQ SpamTitan »
Walter Matesa
IT Consultant at Garrtech Inc.
I haven't had to use their support too often, perhaps half a dozen times at most, but in each instance, they've been...
Read full review of TitanHQ SpamTitan »
Simon Davison
Director at Revolution Phones Ltd
We've had very little need to talk to tech support. That says it all. I'm very satisfied with how the support works....
Read full review of TitanHQ SpamTitan »
Benjamin Jeffrey
Director of IT at M&M Golf Cars
I come from an MSP background. I took over the director of IT role in this company when I started here. With...
Read full review of TitanHQ SpamTitan »
George Kajaia
Head of IT Infrastructure Group, IT Operations Department at a financial services firm
It is a small company. I have quite a lot of experience contacting different kinds of support, e.g., Microsoft,...
Read full review of TitanHQ SpamTitan »
Michael Mok
Head of Infrastructure at Anglo-Eastern Ship Management Ltd
I would rate TitanHQ support eight out of 10 based on their ability to resolve day-to-day issues. My experience has...
Read full review of TitanHQ WebTitan »
Bornwell Mwenya
Head of Technical Support at ZAMNET
Their support is very helpful. We get the feedback that we want on time. There is a feature of their ticketing system...
Read full review of TitanHQ SpamTitan »
Jean Paul Alfaro Silva
CIO at a manufacturing company
TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a...
Read full review of TitanHQ SpamTitan »
Paul Adrignola
President at Record Printing
TitanHQ's overall support is excellent. I would rate them as nine or 10 (out of 10). The few times that I did have to...
Read full review of TitanHQ SpamTitan »
RobertSullivan
Director Of Information Technology at CBI Group – Culture-Based Interiors
They're close to perfect. When the new Link Lock feature came out, they called me and said, "Hey, Robert, we know...
Read full review of TitanHQ SpamTitan »
Anonymous User
Cloud & Infrastructure konsulent at a tech services company
I've used it a few times, but it was pretty good. There were no issues. The documentation I have access to is good....
Read full review of TitanHQ SpamTitan »
Brian Carstens
IT Director at Pitre Buick GMC
I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with...
Read full review of TitanHQ SpamTitan »
Anonymous User
Information Technology Manager at a financial services firm
The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT PRO at a tech services company
Collaboration between us, as an MSP, and TitanHQ is good. We had some problems with the platform recently when were...
Read full review of TitanHQ WebTitan »
David Mosley
CEO at EOPEN Solutions Inc.
Support is really good. Recently, they hired a new person. This person works with people like us to find out if we...
Read full review of TitanHQ SpamTitan »
JeffTaylor
Network Administrator at a manufacturing company
The technical support is really good. I've had great luck with the support group out of Titan HQ. They are quick to...
Read full review of TitanHQ SpamTitan »
Jeffrey R Roberts
IT Consultant at Arcadia Ambulance
TitanHQ technical support is knowledgeable, but sometimes not accessible because they are a UK company. Sometimes...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT Technical Manager at a construction company
The technical support is responsive. However, I did experience some delays and this is only due to the time...
Read full review of TitanHQ SpamTitan »
George M.
Senior IT Consultant at a consultancy
They are a smaller company, so it was more difficult to get a hold of them. However, once that relationship was...
Read full review of TitanHQ SpamTitan »
Joe King
Director Of Information Technology at a consumer goods company
The little bit that I have dealt with them, the technical support has been fine. I have dealt with all kinds of...
Read full review of TitanHQ WebTitan »
Shane Boothe
Assoc. Dean at a university
The technical support has been great. I haven't needed a lot of technical support, but the few times that I have...
Read full review of TitanHQ SpamTitan »
Keith C.
Senior Manager, Enterprise Infrastructure at a manufacturing company
We haven't really engaged their technical support.
Read full review of TitanHQ SpamTitan »
Anonymous User
Director, Information Technology at a government
Their support has always been very good. They're always responsive. You get to the person that is going to be working...
Read full review of TitanHQ SpamTitan »
Anonymous User
Director of IT at a non-profit
We used the technical support once. Back in December, we used it because I had forgotten to add one of our domains,...
Read full review of TitanHQ SpamTitan »

Review 1 of 30

Technical Support

No Data Available

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