Compare SolarWinds vs SonicWall

SolarWinds

Based on 400 reviews.

SonicWall

Based on 264 reviews.

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Information Not Available

Sample Customers

Dameware Remote Support

Illinois School District

SolarWinds Dameware Remove Everywhere

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

SonicWall Cloud Secure Edge (CSE)

Redox, Byton, Veeva, BlueVoyant

Popular Solutions

SolarWinds NPM

16 reviews

SolarWinds NetFlow Traffic Analyzer

10 reviews

SolarWinds Server and Application Monitor

9 reviews

SonicWall NSa

14 reviews

SonicWall TZ

12 reviews

SonicWall SMA

2 reviews

Top Industries

Educational Organization

17%

Computer Software Company

10%

Financial Services Firm

Government

Computer Software Company

16%

Comms Service Provider

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Waqas Masood
Assistant Director at Higher Education Commission
I am working in the Higher Education Commission of Pakistan as part of the Pakistan Education Research Network, which...
Read full review of SolarWinds Server and Application Monitor »
Sorin Gogean
IT Infrastructure Senior Network Technician at Autoliv
I have experience regarding the AD part, but my focus for the last 15 years has been oriented to the network side. My...
Read full review of SolarWinds Network Device Monitor »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »
SJ6
Network Security Engineer at a comms service provider
Our primary use case for Kiwi Syslog is for gathering logs necessary for auditing purposes.
Read full review of SolarWinds Kiwi Syslog Server »

Review 1 of 5

Constantnos Achilleos
Product manger at Asbis Mediteranean
I primarily use SonicWall NSA as a next-generation firewall for network security architecture. It is especially used...
Read full review of SonicWall NSa »
Rias Majeed
CTO at Exceed NetSec LLC
We are working on various projects, not limited to Fortinet. We implement multiple products based on client...
Read full review of SonicWall TZ »
GaryDowney
Director of Information Technology at a non-tech company
The use cases I had for the SonicWall Netextender were mainly to allow workers to work from home or at remote...
Read full review of SonicWall Netextender »
Anonymous User
CEO at a recruiting/HR firm
The solution is predominantly for gateway-level protection. There are multiple filters now. In the past, these...
Read full review of SonicWall NSv »
CanbolatAydin
Product Manager at a tech services company
I use SonicWall Capture Client primarily for content filtering, asset management, reporting, and EDR/EPP purposes. It...
Read full review of SonicWall Capture Client »

Review 1 of 5

Customer Service

CharlesGura
Sr Software Architect at a tech services company
SolarWinds provides good support.
Read full review of SolarWinds NPM »
Ravi Khanchandani
Founder Director at Techsa Services
Technical support is reliable, earning around an eight or nine rating.
Read full review of SolarWinds Network Configuration Manager »
Umair (Abu Mohaymin) Akhlaque
Group CEO at Flexsolutions
Technical support is okay. The only problem that they have is that last year they had a security hack issue. That is...
Read full review of SolarWinds NPM »
Ross R
Infrastructure Technical Applications Manager at Emory Healthcare
My engineers contact support. We've had some issues over time, and it sometimes takes a while for a clear resolution....
Read full review of SolarWinds Server and Application Monitor »
AbdulKader Mohandes
Senior Systems Engineer at a media company
I rate SolarWinds support nine out of 10. SolarWinds support is excellent.
Read full review of SolarWinds NPM »
Ankur_Yadav
Solution Architect at Accenture
The technical support has been a good experience.
Read full review of SolarWinds NPM »
Anonymous User
Chief Technology Officer at a tech services company
I rate technical support 5/5. We haven’t had to reach out to tech support often, to be honest. But when we did, we...
Read full review of SolarWinds IPAM »
Anonymous User
Network Engineer at a energy/utilities company
For more than seven years, I didn’t refer to the support team as I used to depend on myself to solve any problems....
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Technical Engineer at a tech vendor
For L2 or L1 problems, we are giving the support. For the L3 level, if the issue is beyond our reach, then we contact...
Read full review of SolarWinds NPM »
Kumar Mahadevan
IT Infrastructure Analyst at AG Group
good. can be hit or miss sometimes, but sometime you get some good tech support over there.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Networks Lead Engineer at a mining and metals company
This solution does not have support available in the Middle East region. The relationship is through the partners but...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Rick McClure
Technical Operations & Management Professional at RMC Enterprises
When you get them on the phone, they're good. It could sometimes be tough to connect with them. Sometimes, you find...
Read full review of SolarWinds Security Event Manager »
Mihai Cristea
CTO at Smart Factor
Their technical support was okay. We only needed to contact them once.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Network Engineer at a financial services firm
We aren't working with the SolarWinds team directly. We have local contacts, and we're very pleased with them....
Read full review of SolarWinds IPAM »
Anonymous User
Systems Management at a media company
The quality of the support staff is exceptional and their dedication to improve the client’s installation is...
Read full review of SolarWinds NPM »
Mohamed Talbi
Network and Security Engineer at Neurones
In terms of support, I would rate them five or six out of ten. It was difficult to find videos for training. Overall,...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Romario Martin
Database Administrator at JN Welding
The support team is excellent, very responsive, and quick to address issues based on severity.
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Senior System Engineer at a manufacturing company
We reached out to tech support regarding an issue with scanning QNAP DNS boxes. Initially, the equipment type was not...
Read full review of SolarWinds Network Configuration Manager »
Furquan Qureshy
IT Manager at XYZies
I have not had a good experience with technical support because most of the time when I contact them, they first want...
Read full review of SolarWinds NPM »
Anonymous User
Senior Vice President and CIO at a financial services firm
As I have been using the solution for so long, I have not had any need for technical support.
Read full review of SolarWinds NPM »
Anonymous User
Software Engineer at a comms service provider
We have worked with SolarWinds support intensively. It's a vast product, so one tech engineer can't be an expert on...
Read full review of SolarWinds Security Event Manager »
ReenaPandey
Consultant at HCL Technologies
The solution's technical support doesn't support any customization. If you want a customized script or a customized...
Read full review of SolarWinds NPM »
Anonymous User
Systems Administrator at a tech services company
SolarWinds has a community called Thwack. That is where I get most of my help. I would give it the highest rating.
Read full review of SolarWinds NPM »
Anonymous User
Software Engineer at a manufacturing company
There is room for improvement in the support.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Vice President Of Global Operations at a computer software company
We didn't always get the responsiveness that we needed in terms of the level of urgency. If it was something where it...
Read full review of SolarWinds NPM »
Anonymous User
Consultant at a tech services company
Customer Service: Excellent support Technical Support: Excellent support
Read full review of SolarWinds NPM »
JulieZompanti
Assistant Director of Information Technology at TOWN OF CULPEPER
Although technical support is adequate, it could be better, but that appears to be the situation in the majority of...
Read full review of SolarWinds NPM »
Crismar Baste
Senior Tech Support Engineer | Project Implementation Head at a tech company
I haven't needed to contact technical support because I never had a problem with it.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Pratik Patil
Architect at ReBIT
We have worked with the tech support of SolarWinds NPM, and it is good.
Read full review of SolarWinds NPM »
Waqas Masood
Assistant Director at Higher Education Commission
The technical support was better in previous years. With the launch of the premium support service, the normal...
Read full review of SolarWinds Server and Application Monitor »

Review 1 of 30

ArunKumar1
IT Administrator at a healthcare company
Their technical support is good. They are very helpful. I would rate them an eight out of ten.
Read full review of SonicWall TZ »
Suman Meena
Information Technology Manager at Renaissance Services
The technical support for SonicWall NSa is a two on a scale of one to ten. It isn't good because SonicWall support...
Read full review of SonicWall NSa »
JeffGrant
Vice President at a tech services company
While technical support is good, SonicWall had a recent layoff. This is a concern for us, because now we are missing...
Read full review of SonicWall Capture Advanced Threat Protection »
SSL
Senior IT Consultant at a tech consulting company
During the Dell years, support was terrible. It has since improved.
Read full review of SonicWall NSa »
Shreedeep Khandalkar
Presales Consultant at General Technologies
SonicWall's sales support is much better than other vendors'.
Read full review of SonicWall NSa »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
The support from SonicWall Netextender is good. I did not have a lot of experience using them.
Read full review of SonicWall Netextender »
Shahid Abbas
Manager of IT at a healthcare company
I didn't use support over the last nine years, except for handling the device replacement itself. I needed a device...
Read full review of SonicWall NSa »
Vinothkumar-Narasimman
Cyber Security at a tech services company
Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the...
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a tech services company
We called technical support to help us with the implementation and they were very helpful. There's also a lot of...
Read full review of SonicWall SonicWave Access Points »
ArunM4
Creative Head/Director at a marketing services firm
SonicWall NSa has excellent support.
Read full review of SonicWall NSa »
Muhammed Yasir
Director Information Systems at a transportation company
Good.
Read full review of SonicWall NSa »
Tammy Elliott
IT Manager at K-Vac Environmental Services, Inc.

Read full review of SonicWall TZ »
Anonymous User
General Consul of Japan
We have very good IT consultants who provide technical support.
Read full review of SonicWall SMA »
Anonymous User
Network Engineer at a maritime company
Their technical support is very good.
Read full review of SonicWall NSa »
Jeremi Albrizio
Information Security Manager at a manufacturing company
I've never used SonicWall tech support.
Read full review of SonicWall NSa »
Puneet Dobhal
Director at VULPINE SOFTWARE PVT LTD
We've never dealt with technical support. We've managed to handle any issues ourselves, in-house. I can't speak to...
Read full review of SonicWall TZ »
Anonymous User
Vice President of Operations at a wholesaler/distributor
The lack of knowledge and failure to listen led to dramatically increased call time. Not much ever got resolved.
Read full review of SonicWall Netextender »
A.H.M. Amimul Ahsan
Managing director at Avalon Technology Ltd
We're satisfied with the customer support and so are our clients.
Read full review of SonicWall Email Security »
Darshil Sanghvi
Consultant at a tech services company
The technical support was responsive.
Read full review of SonicWall SMA »
Anonymous User
DPO - Especialista em Proteção de Dados at a tech services company
We don't like the technical support much. There is a long wait time to get a response.
Read full review of SonicWall TZ »
Anonymous User
Network Security Engineer at a tech services company
We did not require technical support.
Read full review of SonicWall NSa »
Anonymous User
IT Manager at a retailer
I contacted technical support for issues related to firmware operations. Support is the best so I rate them a nine...
Read full review of SonicWall NSa »
Munjal Bhalgama
Owner at IT CARE
We are very much happy with the support. We do not often need technical support, but it is available from the local...
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a tech services company
We have been in touch with technical support and I would say that they are responding fine. We are happy so far with...
Read full review of SonicWall TZ »
Anonymous User
Information Technology Network Support Specialist at a hospitality company
I've had good experience with technical support.
Read full review of SonicWall TZ »
Anonymous User
Technologist at Digifabshop (Hudson, NY)
Their technical support is excellent.
Read full review of SonicWall TZ »
Rey Mark Vilela
Technical Support Engineer at a government
My colleagues are happy with the response time and quality of support.
Read full review of SonicWall NSa »
Khizar Iqbal
IT Engineer at Asia General Contracting
Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us....
Read full review of SonicWall TZ »
Reggie Viljoen
IT Administrator at Sandton Radiology
I have not had to use technical support.
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
Administration IT at a engineering company
Customer service is excellent. They are really good whenever I have needed to call them.
Read full review of SonicWall TZ »

Review 1 of 30

Technical Support

No Data Available

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