Compare SolarWinds vs SonicWall

SolarWinds

Based on 426 reviews.

SonicWall

Based on 296 reviews.

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Information Not Available

Sample Customers

Dameware Remote Support

Illinois School District

SolarWinds Dameware Remove Everywhere

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

SonicWall Cloud Secure Edge (CSE)

Redox, Byton, Veeva, BlueVoyant

Popular Solutions

SolarWinds NPM

13 reviews

SolarWinds Server and Application Monitor

7 reviews

SolarWinds NetFlow Traffic Analyzer

8 reviews

SonicWall NSa

9 reviews

SonicWall TZ

9 reviews

SonicWall NSv

20 reviews

Top Industries

Financial Services Firm

Manufacturing Company

Construction Company

Government

Computer Software Company

Comms Service Provider

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »
RajneeshKumar3
Manager Observability at ICE
For SolarWinds NetFlow Traffic Analyzer, I have worked on the entire SolarWinds Orion Platform. I have worked upon...
Read full review of SolarWinds NetFlow Traffic Analyzer »

Review 1 of 5

Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Ashutosh Jha
Project Engineer at IT Solution
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »

Review 1 of 5

Customer Service

NikhilKalwint
Technical Specialist at ServiceIO
I find the technical support of SolarWinds Server and Application Monitor to be responsive and helpful. Since we...
Read full review of SolarWinds Server and Application Monitor »
RajeshB
Server and Network Monitoring Manager at a consultancy
The support could be improved. Within the last two, three years, I would say the support has declined. It has...
Read full review of SolarWinds NPM »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
Technical support needs to respond to its customers faster. We are not 100% satisfied with the level of support we get.
Read full review of SolarWinds Network Device Monitor »
RajeshB
Server and Network Monitoring Manager at a consultancy
About 10 years ago, support was very good, but in the last two to three years, we are observing that the support...
Read full review of SolarWinds IPAM »
Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of SolarWinds Network Configuration Manager »
Vijay Samant
Assistant Manager at a computer software company
I rate the technical support from SolarWinds as ten out of ten.
Read full review of SolarWinds Network Device Monitor »
SufiyanAminu
Network Operation Center Engineer at Central Bank of Nigeria
Based on my experience, I rate the technical support of SolarWinds a 9.8.
Read full review of SolarWinds Database Performance Analyzer »
Catherine Akinwolere
System Engineer at Lumenave
Technical support is awesome. An email is responded to within five minutes and we will get feedback. Their staff is...
Read full review of SolarWinds Server and Application Monitor »
Masud Alam
Manager at Optimum Origens Inc.
On behalf of our organization, we have contacted the support team a few times, and they have been helpful enough. I...
Read full review of SolarWinds Network Configuration Manager »
Umair (Abu Mohaymin) Akhlaque
Group CEO at Flexsolutions
Technical support is okay. The only problem that they have is that last year they had a security hack issue. That is...
Read full review of SolarWinds NPM »
MohammedAlkhabbat
Network Administrator at Libyana Mobile Phone
For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.
Read full review of SolarWinds NPM »
Hariharan-Mahadevan
Program Director at Tata Consultancy Services
We've never been in touch with technical support.
Read full review of SolarWinds AppOptics »
Anonymous User
Quality Control/ Clinical Research Associate at a pharma/biotech company
I have contacted the support from SolarWinds Security Event Manager and they are good.
Read full review of SolarWinds Security Event Manager »
Anonymous User
IT Network Coordinator (Northern Region) at a financial services firm
Customer support from SolarWinds is generally great, though it could improve in understanding the challenges faced in...
Read full review of SolarWinds Hybrid Cloud Observability »
FAHAD ALBAZ
IT Security Architecture & Implementation Manager at Banque Saudi Fransi
Technical support is something that is very important for us. It is the number one factor. We are dealing with the...
Read full review of SolarWinds NPM »
Anonymous User
Founder Director at a tech services company
Customer Service: Customer service is fairly good. Technical Support: Technical support is good.
Read full review of SolarWinds Web Help Desk »
Anonymous User
Sr. Network Administrator at a healthcare company
I would rate technical support as top notch.
Read full review of SolarWinds NPM »
Solomon Okafor
Information and Communication Manager at Heineken
The customer service and support team is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Head of Technology and Inspection at a transportation company
Customer support is quite complex.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
SOC Expert at a computer software company
Unfortunately, in our country, we do not have access to official support channels. We need to find answers online. It...
Read full review of SolarWinds NPM »
Akhil Reddy
Software Developer at NOESIS Portugal
The technical support services are good. However, they could respond faster.
Read full review of SolarWinds Server Configuration Monitor »
Rick McClure
Technical Operations & Management Professional at RMC Enterprises
When you get them on the phone, they're good. It could sometimes be tough to connect with them. Sometimes, you find...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Senior Technical Engineer at a tech vendor
I have contacted SolarWinds technical support six or seven times and I think that the support is very good. The only...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Analyst Network Operations at a comms service provider
Overall, since we've been using it until now, I'd say technical support is pretty good. On a scale of 1-10, I'd...
Read full review of SolarWinds NPM »
Anonymous User
Sr Network Administrator at a recruiting/HR firm
Very seldom. I will contact them directly. Usually, the thing I notice in SolarWinds is you go to the community, it...
Read full review of SolarWinds NPM »
Satyam Kumar
Senior Technical Engineer at a consultancy
The level of support provided by SolarWinds is contingent on the type of support plan chosen. The rating would be...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Information Services Department Manager at a construction company
The times when I have needed technical support, they have been responsive and able to resolve my issues. I use the...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Architect at a logistics company
I used to handle that for the first three years. Now, I have a team, but I support them whenever they need help. I...
Read full review of SolarWinds NPM »
Anonymous User
Programmer Analyst at a leisure / travel company
Customer Service: Excellent. Customer support is knowledgeable about the product line and will engage with technical...
Read full review of SolarWinds NPM »
Anonymous User
Technology Support Engineer at a tech vendor
8/10 - there's no SLA on a ticket created, albeit they have a level of severity upon the creation of a ticket. So...
Read full review of SolarWinds Network Configuration Manager »

Review 1 of 30

Adelor Junior
Sales Director at M3Corp
The technical support team is reliable and addresses issues effectively.
Read full review of SonicWall NSSP »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support could be better. There could be more connectivity with customers. Additionally, it needs a more...
Read full review of SonicWall SMA »
Ashutosh Jha
Project Engineer at IT Solution
Customer support is good for SonicWall TZ. There are multiple licenses for TZ, such as the APSS and the MPSS. If we...
Read full review of SonicWall TZ »
Maheshbabu T
Project Manager at CGG
I rate SonicWall support eight out of 10. It's good.
Read full review of SonicWall SMA »
Mark Richmond
Chief Technology Officer at Next Level Communications
The customer support team is very good in terms of response time and knowledge.
Read full review of SonicWall Capture Security appliance (CSa) »
Subhadip Pakrashi
CEO at Kapstone Technological Services LLP
For support, I would rate SonicWall TZ five out of 10. This rating is due to the quality and understanding of quality...
Read full review of SonicWall TZ »
Mahendra Basera
Sr.Engineer at Akara Capital Advisor Pvt. Ltd.
The technical support from SonicWall is helpful and responsive. I would rate their support as a 5 out of 10.
Read full review of SonicWall Email Security »
Suman Meena
Information Technology Manager at Renaissance Services
The technical support for SonicWall NSa is a two on a scale of one to ten. It isn't good because SonicWall support...
Read full review of SonicWall NSa »
Winsley De Oliveira
Owner at ANOC
Whenever I asked for SonicWall support, I had great support, technical references, and the solution.
Read full review of SonicWall SonicWave Access Points »
PhosikaSithisane
Power System Engineer at a retailer
Technical support isn't bad, but it isn't the best. Sometimes, we don't receive the answers we're looking for, so we...
Read full review of SonicWall NSa »
Juan Larragueta
General Manager at Antea Consulting
For the SMV market, it's very nice support. We have no complaints. We're happy with the service they provide,...
Read full review of SonicWall TZ »
Munjal Bhalgama
Owner at IT CARE
I would rate the responsiveness of the technical support from SonicWall as 9 to 10.
Read full review of SonicWall NSv »
Michael Sleibi
IT Manager at Caritas Baby Hosptial
Technical support for this solution is great. When we ask questions they answer them quickly.
Read full review of SonicWall SMA »
Sergi Pinto
Internet Manager at MICROBLAU SL
Technical support is great. They are helpful and responsive. We are quite happy with their capabilities.
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a media company
We contacted SonicWall for assistance with our deployment and they were very good.
Read full review of SonicWall Mobile Connect »
Harvey Halasan
IT Staff at Holy Name University
The support is mostly online that we have received from SonicWall NSa. I rate the support from SonicWall NSa a four...
Read full review of SonicWall NSa »
Patti Braun
WCOIL/IT Department at Lima Central Catholic
The customer service is always very good!
Read full review of SonicWall TZ »
Anonymous User
Network Consulting Engineer
Customer Service: Service is great. Technical Support: Service is great.
Read full review of SonicWall TZ »
Anonymous User
IT Manager at a retailer
I contacted technical support for issues related to firmware operations. Support is the best so I rate them a nine...
Read full review of SonicWall NSa »
Khaled Elbendary
General Manager at sysguard
The technical support is very good.
Read full review of SonicWall TZ »
Anonymous User
Director of Pre-sales, training and development.
Customer Service: It's good. Technical Support: It's medium.
Read full review of SonicWall TZ »
Anonymous User
Co Owner and Managing Director at R3INVENTATE GROUP sprl at R3 CyberSecurity
Customer Service: 6/10 - they are not providing the same support level as before. Technical Support: I haven't used...
Read full review of SonicWall TZ »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The technical support is great. I've never had an issue where I've needed to wait more than a few minutes for them to...
Read full review of SonicWall NSa »
Anonymous User
IT Manager at a retailer
I would give technical support and rating of 8/10. Most of the time support is with foreign staff and can be hard to...
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a media company
We have been in touch with technical support and I would say that they are responding fine. We are happy so far with...
Read full review of SonicWall TZ »
Anonymous User
Network Systems Specialist at a educational organization
Technical support has been very good, the few times we've needed it.
Read full review of SonicWall NSa »
Hamza_Farhan
Professioan Services Engineer at a tech vendor
Customer Service: The hold time is very long, and they need to hire more people to handle the huge number of incoming...
Read full review of SonicWall TZ »
GK1
Information Technology Team at Asia Satellite Telecommunications Holdings Ltd
SonicWall NSa support is fine overall. My company always gets help from the local vendor.
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a media company
We've dealt with technical support in the past. They are okay. However, it does seem to take quite a while to resolve...
Read full review of SonicWall Capture Client »
Marcio Vieira
Solutions Specialist at a tech services company
Support services are categorized by the criticality level. We had a few critical events, but each was attended...
Read full review of SonicWall NSa »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.