Compare SolarWinds vs SonicWall

SolarWinds

Based on 265 reviews.

SonicWall

Based on 173 reviews.

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Information Not Available

Sample Customers

Popular Solutions

SolarWinds NPM

40 reviews

SolarWinds Network Device Monitor

9 reviews

SolarWinds NetFlow Traffic Analyzer

7 reviews

SonicWall NSa

36 reviews

SonicWall TZ

36 reviews

SonicWall Netextender

7 reviews

Top Industries

Comms Service Provider

22%

Computer Software Company

18%

Government

10%

Financial Services Firm

Comms Service Provider

29%

Computer Software Company

17%

Government

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
We use this for our ticketing system for all the departments, not just IT but Data, HR, maintenance, etc.
Read full review of SolarWinds Web Help Desk »
Ravi Khanchandani
Founder Director at Techsa Services
They are four areas that we use the Network Configuration Manager for 1. Automate configuration backup. 2....
Read full review of SolarWinds Network Configuration Manager »
Ravi Khanchandani
Founder Director at Techsa Services
SolarWinds Server Configuration Monitor's primary use cases are to identify configuration changes within the server,...
Read full review of SolarWinds Server Configuration Monitor »
Mahmoud Osama
IT System Administrator at a energy/utilities company
We use it for log management. Saving all our logs to the server is required.
Read full review of SolarWinds Kiwi Syslog Server »
Anonymous User
ISO at a manufacturing company
I basically use it to look at the logs that are coming in, analyze those logs, and get recommendations of where we...
Read full review of SolarWinds Security Event Manager »

Review 1 of 5

Atanu Ghosh
AVP-IT at SastaSundar
I work as an ADP IT and we are customers of SonicWall.
Read full review of SonicWall Web Application Firewall »
Darshil Sanghvi
Consultant at a tech services company
We are using the solution as an antivirus that is an endpoint protection system.
Read full review of SonicWall Capture Client »
Darshil Sanghvi
Consultant at a tech services company
We have around five to 10 SonicWall access points in our organization, which means we can have between 50 to 100...
Read full review of SonicWall WiFi Cloud Manager »
Juan Larragueta
General Manager at Antea Consulting
The main use case for SonicWall SMA is remote access.
Read full review of SonicWall SMA »
Anonymous User
Pre Sales Security at a tech services company
Our customers use SonicWall TZ for network security and also for connectivity, e.g. when our customer is a company...
Read full review of SonicWall TZ »

Review 1 of 5

Customer Service

Juan Pr
IT Professional at NTT Security
Technical support is very helpful with our upgrades. I would rate them about an eight or a nine.
Read full review of SolarWinds NPM »
Andrew Njagi
Communications and Networks Engineer at a transportation company
The solution's technical support is okay, but we don't have an SLA, and sometimes the response times are very slow.
Read full review of SolarWinds Security Event Manager »
Olufemi Adalemo
Chief Technology Officer at Leystel Nigeria Limited
Technical support is good. I have no complaints.
Read full review of SolarWinds Network Configuration Manager »
DarrinBryant
AVP Technology Network Engineer at LPL Financial
Technical support is very good. You always got a live person.
Read full review of SolarWinds NPM »
Dr. SureshHungenahally
Chief Executive Officer at Suraksha
The technical support is very responsive and relevant. They do a really good level one and two support. They redirect...
Read full review of SolarWinds Web Help Desk »
ANIS QURESHI
Senior Specialist- IT Systems Management at a manufacturing company
I have used the support from SolarWinds Network Device Monitor. I rate the support from SolarWinds Network Device...
Read full review of SolarWinds Network Device Monitor »
FAHAD ALBAZ
IT Security Architecture & Implementation Manager at Banque Saudi Fransi
Technical support is something that is very important for us. It is the number one factor. We are dealing with the...
Read full review of SolarWinds NPM »
A.J. DiLorenzo
Senior Systems Administrator at Privia Health
Customer Service: The customer service experience was always top notch and I don’t recall ever having a bad...
Read full review of SolarWinds NPM »
Byron Anderson
Information Security Engineer at a cloud provider
Technical support is fantastic.
Read full review of SolarWinds NPM »
Ankur_Yadav
Solution Architect at Accenture
The technical support has been a good experience.
Read full review of SolarWinds NPM »
Anonymous User
IT Project Lead - Danone North America at a manufacturing company
The support is always good. They are good people and they answer questions quickly. They know their product.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Systems Engineer at a comms service provider
Customer Service: Customer service at SolarWinds is great. I have had several issues in the past and they were...
Read full review of SolarWinds NPM »
Jentle Mathew
Sr.Network Engineer at NTT Security
We have not contacted technical support, it is not required in my environment.
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Availability & Production Mgr, IT at a retailer
I would give the technical support team a 7/10 rating, i.e., slightly better than average.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior System Engineer at a tech company
The technical support is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
SolarWinds677
Information Technology Director at a transportation company
Technical support is a paid service for this solution.
Read full review of SolarWinds NPM »
ERIK LABRA
Technical Specialist, consultant at a computer software company
Technical support is pretty good, they are very keen to help. There are some options which provide premier support...
Read full review of SolarWinds NPM »
Anonymous User
Systems Architect at a tech services company
I am not sure. I'm not the person who tries to troubleshoot it. I don't think we needed much support. Only once there...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Systems Management at a media company
The quality of the support staff is exceptional and their dedication to improve the client’s installation is...
Read full review of SolarWinds NPM »
Anonymous User
Solutions Architect at Fishtech Group
I would say that the technical support is good, although not great. Certainly, it is passable.
Read full review of SolarWinds Pingdom »
Anonymous User
Network Engineer at a logistics company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of SolarWinds NPM »
Waseem Khan
Network/Systems Administrator at TRSP
Up to now, we haven't opened any cases to tech support. Our local support is helping us to deal with the issues and...
Read full review of SolarWinds NPM »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is exceptional if not a little too communicative at times. SolarWinds does an...
Read full review of SolarWinds NPM »
FEUDJIO TSOPGUE ARSENE
Head of IT Governance Service at ITGSTORE
Technical support is okay. I would rate it three out of five. Their reaction time is not so good. You might have to...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Senior Network at a educational organization
Customer Service: I have had very fast response times when dealing with customer service. Technical Support: I have...
Read full review of SolarWinds NPM »
Anonymous User
Senior Technical Engineer at a tech vendor
The support is good. Previously, the support was not good. However, they've improved it over the last two years. 2020...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Web Administrator at a sports company
Customer Service: Customer service is exceptional. They are very much in tune with our service needs and are always...
Read full review of SolarWinds AppOptics »
Anonymous User
Information Technology Infrastructure Architect at a financial services firm
We have been very pleased with technical support. They respond quite quickly and the responses are always helpful.
Read full review of SolarWinds NPM »
Anonymous User
Program Manager at a computer software company
We're not happy with SolarWinds' support.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Vice President, SaaS Operations at a computer software company
The technicals support is fair. I would rate them a three out of five.
Read full review of SolarWinds NPM »

Review 1 of 30

Darshil Sanghvi
Consultant at a tech services company
We have been in touch with technical support and I would say that they are responding fine. We are happy so far with...
Read full review of SonicWall TZ »
Khaled Elbendary
General Manager at sysguard
The technical support is very good.
Read full review of SonicWall TZ »
JeffGrant
Vice President at a tech services company
While technical support is good, SonicWall had a recent layoff. This is a concern for us, because now we are missing...
Read full review of SonicWall Capture Advanced Threat Protection »
ArunKumar1
IT Administrator at a healthcare company
The support from SonicWall Email Security is excellent. I rate support from SonicWall Email Security a four out of five.
Read full review of SonicWall Email Security »
Darshil Sanghvi
Consultant at a tech services company
We've never had the need to reach out to technical support. For that reason, I can't really speak to how helpful or...
Read full review of SonicWall Netextender »
Harish 12
Cyber Security and Information Governance Head at Aeren
I get in touch with technical support whenever we require the support, the support is okay. We have a toll free...
Read full review of SonicWall TZ »
SrEngineer672
Consultant at a tech services company
Customer Service: I haven't dealt with customer support. Technical Support: Pretty good, they are more than happy to...
Read full review of SonicWall TZ »
Nawapol Boonlerd
Information Security Engineer at BigFish Enterprise Ltd.
We are in Thailand and I'm very happy with the technical support.
Read full review of SonicWall SMA »
MohammedMateen
Network Administrator at Transgulf Readymix
The technical support team for this solution is very knowledgeable. They are able to fix issues. They understand what...
Read full review of SonicWall NSa »
Svein Jensen
Senior Engineer at KDsystems
I haven't tried technical support yet, so I haven't needed support yet on anything.
Read full review of SonicWall TZ »
RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
I have contacted their technical support, and I have received good support.
Read full review of SonicWall NSa »
SandeepKumar13
IT Manager at a legal firm
Sometimes support is delayed, and sometimes we get items resolved within hours. Overall, it is okay. Overall it is...
Read full review of SonicWall TZ »
TanveerBhatti
Network Security Engineer at Next Step
We did not require technical support.
Read full review of SonicWall NSa »
ArunKumar1
IT Administrator at a healthcare company
Their technical support is good. They are very helpful. I would rate them an eight out of ten.
Read full review of SonicWall TZ »
John Holbel
President at CMIT Solutions
Their technical support is very good. If I had to pick between the top three firewalls with all things being equal, I...
Read full review of SonicWall NSSP »
Darshil Sanghvi
Consultant at a tech services company
We've dealt with technical support in the past. They are okay. However, it does seem to take quite a while to resolve...
Read full review of SonicWall Capture Client »
Enrique PerezAfonso
Business cybersecurity Specialist at Forlopd
The support is excellent
Read full review of SonicWall TZ »
Jay Barwick
Vice President of Operations at River Mill Data Management, LLC
The lack of knowledge and failure to listen led to dramatically increased call time. Not much ever got resolved.
Read full review of SonicWall Netextender »
SSL
Senior IT Consultant at a tech consulting company
During the Dell years, support was terrible. It has since improved.
Read full review of SonicWall NSa »
Anonymous User
General Consul of Japan
We have very good IT consultants who provide technical support.
Read full review of SonicWall SMA »
ShatrughanSingh
Senior Member Of Technical Staff at Flexera
Technical support is good, there is no issue.
Read full review of SonicWall TZ »
Anonymous User
Engineer at a pharma/biotech company
The technical support is good. If I call on the helpline then a technical person will assist us.
Read full review of SonicWall TZ »
Juan Larragueta
General Manager at Antea Consulting
For the SMV market, it's very nice support. We have no complaints. We're happy with the service they provide,...
Read full review of SonicWall TZ »
Anonymous User
Technologist at Digifabshop (Hudson, NY)
Their technical support is excellent.
Read full review of SonicWall TZ »
Anonymous User
Co Owner and Managing Director at R3INVENTATE GROUP sprl at R3 CyberSecurity
Customer Service: 6/10 - they are not providing the same support level as before. Technical Support: I haven't used...
Read full review of SonicWall TZ »
Anonymous User
Network Engineer at a maritime company
Their technical support is very good.
Read full review of SonicWall NSa »
ShaikSajid
Network & System Engineer at Construction Products Holding Co.
I've had a good experience with technical support.
Read full review of SonicWall TZ »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: I have not worked with their customer service. Technical Support: Excellent customer service. Very...
Read full review of SonicWall TZ »
Anonymous User
Integration Engineer at a non-profit
We haven't used it. We've had to go outside and get technical support through a third party.
Read full review of SonicWall TZ »
Anonymous User
Director of IT at a consultancy
I had to call support when one of my VPNs was failing. The VPN tunnel between two sites wouldn't stay up and they had...
Read full review of SonicWall NSa »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.