Compare SmartBear vs Tungsten Automation

SmartBear

Based on 246 reviews.

Tungsten Automation

Based on 53 reviews.

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Overview

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Information Not Available

Sample Customers

Bitbar

Rovio, Paf, Supercell, NITRO Games, Seriously, AVG, Google, Bosch, Yahoo, Microsoft, Yandex, Mozilla, eBay, PayPal, TESCO, Cisco WebEx, Facebook, LinkedIn, skype, Subway

Popular Solutions

SmartBear TestComplete

1 reviews

ReadyAPI

3 reviews

ReadyAPI Test

0 reviews

Tungsten RPA

2 reviews

Tungsten TotalAgility

1 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

13%

Construction Company

11%

Outsourcing Company

11%

Manufacturing Company

Outsourcing Company

13%

Financial Services Firm

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RituRaj
SDE 2 at Virtusa
AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for...
Read full review of AlertSite »
AKSHAYRATHI
Senior engineer at Nagarro
My main use case for SmartBear API Hub is for API automation. A quick specific example of how I use it for API...
Read full review of SmartBear API Hub »
Coralia Popa
Software Architect at Waters Corporation
We still use SwaggerHub, but we did not change much in the way we are using it, meaning just limited functionality....
Read full review of SwaggerHub »
PramodChaudharyDarwha
Manager at TCS
The main use case of SoapUI is for API testing. We use SoapUI for API testing when we want to perform a performance...
Read full review of SoapUI »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »

Review 1 of 5

Ross Macadam
Director at iicon ltd
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Faiz Ahmed
Test Automation Specialist / Lead at a consultancy
I rate ReadyAPI support eight out of 10. There is some room for improvement. Because we are paying such a huge cost,...
Read full review of ReadyAPI Test »
Luis Sanchez
Senior Quality Assurance Test Engineer at Dormakaba
I have encountered numerous issues, and reaching out for support for resolution takes considerable time, sometimes...
Read full review of ReadyAPI »
Veena-Devi
Senior Principal Architect at a tech services company
The solution's technical support takes a longer time to respond.
Read full review of SmartBear TestComplete »
Sai Bhargav
Technical Consultant at a tech services company
The customer support is good; they are very knowledgeable and they respond quickly. I was quite impressed.
Read full review of ReadyAPI »
Hari Venkatesan
Lead Engineer at Nielsen one
We are supporting the solution. Our engineers are supporting everything, so there is no separate support group or...
Read full review of ReadyAPI »
SandeepSingh9
Sr. QA Engineer at Arizona Department of Education
The technical support team for ReadyAPI has been very prompt in replying to my concerns. Usually, when you send out...
Read full review of ReadyAPI »
DeepikaSharma
Senior Software Engineer at CIMB Bank Berhad
I haven't used technical support or know of anyone who has.
Read full review of ReadyAPI »
Manikandan Kalidas
Senior QA Consultant at a comms service provider
We had to connect with technical support at ReadyAPI one time. We could not get the Bitbucket repository to ReadyAPI....
Read full review of ReadyAPI »
Harold Rios
Director at Finding Technology Company
The technical support is good. They are very responsive and helpful. We are quite satisfied with eh level of support...
Read full review of SmartBear TestComplete »
Kapil Tarka
Test Manager at a tech services company
We contacted technical support when we were just getting started. They were very responsive. We already used their...
Read full review of SmartBear LoadNinja »
Son-Vu
Technical Lead/Principle Java Engineer at Waverley Software
I've never spoken to technical support services for any reason. I can't speak to how helpful or responsive they would...
Read full review of ReadyAPI Performance »
Mubarak Arimiyah
Software Quality Assurance Engineer at Netow Solutions Ltd
We haven't contacted support yet.
Read full review of SwaggerHub »
Anonymous User
Sr. Consultant at a computer software company
The technical support is quite good.
Read full review of SmartBear TestComplete »
VishalPatil
Automation Architect at Cognizant
The support from ReadyAPI is very good. They offer support through different avenues, such as email, and Skype. The...
Read full review of ReadyAPI »
Anonymous User
QA Analyst at a tech services company
The customer service and support are fine. We generally raise a ticket if we face any technical issues, and the...
Read full review of SmartBear TestComplete »
Anonymous User
Software Developer at a university
Quick response from the support and forum.
Read full review of ReadyAPI Test »
Anonymous User
SDET at a consultancy
Support was good.
Read full review of ReadyAPI »
Vallalarasu Pandiyan
Test Architect at a tech services company
Technical support is very good. If you have a customer ID and you purchase the license, I think you will get a...
Read full review of ReadyAPI »
Anonymous User
Integration Specialist at a financial services firm
The technical support for this solution is always available. They have an online chat that is quick.
Read full review of SmartBear TestComplete »
Salman Atheeq Madarveet
QA Team Lead at a outsourcing company
Technical support from SmartBear is commendable. With a licensed version, they are very responsive, especially when...
Read full review of ReadyAPI »
IsaacSamuel
Assistant Director at a consultancy
I have contacted customer service and support several times. When we first began to use the solution, we would reach...
Read full review of AlertSite »
Maggie Jones
QA Automation Engineer and Web Developer at cleverbridge
The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive.
Read full review of CrossBrowserTesting »
Anonymous User
QA Engineer at a tech vendor
Actually, I've never used the support. I asked the question in some forum, but didn't receive answers. If that forum...
Read full review of Zephyr Enterprise »
marketacumen
President at Market Acumen, Inc.
The few times that I have had to work with their customer support, they have been responsive and addressed issues...
Read full review of CrossBrowserTesting »
Muhammad Waleed
Senior Software Quality Assurance Engineer at a computer software company
I guess 8.5 would be good enough for customer service. Meirav Minitzer help me so much and she is available when ever...
Read full review of Bitbar »
Anonymous User
Test Analyst
I would give technical support a rating of 8/10.
Read full review of SmartBear TestComplete »
Anonymous User
QA Analyst / Software QC at Quartzy, Inc
SmartBear has excellent, informative webinars, so keep an eye out for those.
Read full review of CrossBrowserTesting »
Anonymous User
Mobile QA Developer at a tech vendor
Customer Service: I never had to speak to them. Technical Support: I never had to speak to them.
Read full review of SmartBear TestComplete »
Anonymous User
Test Automation Engineer at a tech vendor
It is impressive! What I like the most is the fact that support team helps solving problems not only for their...
Read full review of SmartBear TestComplete »
Anonymous User
Business Head- Software Services at MicroGenesis Techsoft Pvt. Ltd. at a tech services company
Technical support is average. It's not bad, nor is it outstanding.
Read full review of SmartBear TestComplete »

Review 1 of 30

Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Ross Macadam
Director at iicon ltd
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

No Data Available

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