Compare RWS Group vs SAP

RWS Group

SAP

Based on 1545 reviews.

Sample Customers

Alterian

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon

SAP Service Cloud

INICOM, Dulux

Popular Solutions

SAP S/4HANA

63 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

16 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

13%

University

Manufacturing Company

13%

Computer Software Company

11%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

No Data Available

Dave Dumeni
Project Manager at Telecom Namibia
Technical support is excellent.
Read full review of SAP HCM »
Shashank ShekharSingh
Solutions Architect at a retailer
It depends on how much you pay SAP for support. If you pay for maximum attention, you can access a dedicated person...
Read full review of SAP Process Orchestration »
Segun Oyeleke
SAP HANA Developer at a educational organization
The technical support for this solution is okay. Support tickets are responded to based on priority.
Read full review of SAP Analytics Cloud »
Joyee Sen
SAP Service Delivery Manager at SoftwareONE
The technical support is good.
Read full review of SAP BW4HANA »
Vasu Narasimha
Founder & CEO at BluTech Talent Plus LLP
The technical support capabilities are very strong. When we have any technical issues with the solution the...
Read full review of SAP SuccessFactors »
David Kunc
Account Manager at Cadmium
The first line of support has low-skilled people who just resolve some problems. They hand the problem over to the...
Read full review of SAP ERP »
Prabhu Reddy
SAP Practice Manager at GyanSys Inc.
I have had good responses from the support. I rate the support from SAP HANA a ten out of ten.
Read full review of SAP HANA »
Taiwo Babalola
Information Technology Business Partner and Enterprise Architecture Lead at a construction company
We've had multiple issues with the SAP Cloud Platform, and we had to reach out to SAP Cloud support. We have a...
Read full review of SAP Cloud Platform »
FranciscoSantos
Director at Pixel Studio PTY
Local teams always available, plus direct support from Walldorf if required
Read full review of SAP Data Services »
Fachlul Infithar
IT PMO at a financial services firm
We got the principal support from SAP. We also have support from a business partner to do all the implementation and...
Read full review of SAP HCM »
Joseph Daniel
Head Of Information Technology at Shachihata India pvt ltd
SAP's technical support is responsive and helpful; I am getting clear assistance, and that is not an issue, as I...
Read full review of SAP Business One »
Joe Fernandes
Asst. Senior IT Manager at a retailer
The technical support from SAP is good. If we have any problems, we can use their ticketing system and they're able...
Read full review of SAP NetWeaver Business Warehouse »
Aneesh Menon
Senior Manger - SAP Data Services Architect & Delivery Lead at a computer software company
The customer service is okay.
Read full review of SAP Information Steward »
Muhammad Ghufran Khan
IT Senior Manager at Viettel IDC
The support from SAP Business One is good. However, sometimes they can be slow with their response. I rate the...
Read full review of SAP Business One »
Anonymous User
Service Delivery Manager at a agriculture
In general, their support is quite slow and requires a lot of follow-up to get what we need.
Read full review of SAP CRM »
Christophe BERNARD
Business Intelligence Manager at ALPTIS ASSURANCES
We have a SaaS company doing level one support. I have not had an exchange with SAP support. I deal with my local...
Read full review of SAP Data Services »
RajPatnaik
SAP Platform Advisory at a tech services company
There are different levels of support, with some requiring additional fees. I am not happy with any of the support I...
Read full review of SAP ERP »
Anonymous User
Director - Customer Intelligence at a manufacturing company
Customer Service: Same as most large companies. Ok. Technical Support: Ok. We had the benefit of a Platinum...
Read full review of SAP Data Services »
Ashaylin Govender
Applications Specialist at Bidvest Tank Terminals
I wouldn't say that the technical support is the greatest. They take quite a long time to respond to issues.
Read full review of SAP HCM »
SemirKljajic
Quality Management at J Wagner
The support at Signavio is fast. We have got some very comprehensive answers. I would rate the support as very good.
Read full review of SAP Signavio Process Manager »
Anonymous User
Sr. Data Warehouse Engineer at a real estate/law firm
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
VenkataM
Deputy General Manager -IT at ROBO
We have contacted technical support and we are satisfied with them.
Read full review of SAP Business One »
Samuel Hon
IT Manager at Chun Wo Construction
I have dealt with technical support in the past. I consider them to be quite good. They are not too bad, actually....
Read full review of SAP ERP »
Anonymous User
Deputy Manager
I have opened tickets with technical support. They've been good. Sometimes they take a while to respond.
Read full review of SAP BW4HANA »
RanjitShekdar
Project manager at a tech services company
The support for SAP Analytics Cloud could use some improvement because if the client is pretty important, my company...
Read full review of SAP Analytics Cloud »
Anonymous User
Consultant at a tech vendor
Customer Service: 100% as no manual intervention is required once the solution is implemented. Technical Support: 100%.
Read full review of SAP Data Services »
Anonymous User
SAP Certified BI, BOBJ, BODS Consultant at a healthcare company
Technical support is 10/10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
JanisSteltner
Process Manager at a energy/utilities company
The Signavio technical support is always great. I have had contact with them two or three times and the problems have...
Read full review of SAP Signavio Process Manager »
Anonymous User
Assistant to the President at a non-profit
Customer Service: It's lousy. Technical Support: It's lousy.
Read full review of SAP Concur »
Anonymous User
Group Learning and Development Specialist at a manufacturing company
I have contacted the solution's technical support, and I feel that though they are professional, they weren't very...
Read full review of SAP SuccessFactors Learning »

Review 1 of 30

Technical Support

No Data Available

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