Compare RWS Group vs SAP

RWS Group

SAP

Based on 1541 reviews.

Sample Customers

Alterian

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon

SAP Service Cloud

INICOM, Dulux

Popular Solutions

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

16 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

13%

University

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

No Data Available

Kumar-Saurav
Founder, CEO at AccelSoft Infotech
For S/4HANA, I'd rate it an eight, slightly higher than the seven for ECC.
Read full review of SAP S/4HANA »
Joyee Sen
SAP Service Delivery Manager at SoftwareONE
The technical support is very knowledgeable and provide good service.
Read full review of SAP HANA »
Vasu Narasimha
Founder & CEO at BluTech Talent Plus LLP
SAP engineering support is top notch. However, client support for maintenance is though the SAP partner ecosystem...
Read full review of SAP HCM »
UdayReddy
Lead at LTI - Larsen & Toubro Infotech
For technical support, I rate it between one and five, as I have 1.5 years of technical experience and around two...
Read full review of SAP Master Data Governance »
Rahasia Rommel
Country Human Resource Manager at PT. Grobest Indomakmur
In Indonesia, we mostly deal with Hong Kong. There's a team member in Hong Kong that works closely with our SAP...
Read full review of SAP SuccessFactors »
Paul Mazvarira
Technical Lead Analytics at a non-profit
The technical support for this solution is not very good, they don't really care about assisting with issues.
Read full review of SAP Data Services »
FranciscoSantos
Director at Pixel Studio PTY
I would rate customer service and support a four point five out of five.
Read full review of SAP Information Steward »
Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
It is difficult to receive the correct answer from the support. I rate the support from SAP S/4HANA Cloud a four out...
Read full review of SAP S/4HANA Cloud »
Rene Dorantes
IT Manufacturing Intelligence Chief at Productos Laminados de Monterrey
We contacted the technical support for SAP Data Quality Management three years ago, and they assisted us. They were...
Read full review of SAP Data Quality Management »
Kumar Saurav
Director - SAP BTP at Incture
Technical support is quite good, no complaints there.
Read full review of SAP S/4HANA »
AhmedHaridy
Managing Director at Emkan
The solution's support is very good.
Read full review of SAP Single Sign-On »
Andrea González
Business Consultant at ITIS
I have not used the support from the vendor.
Read full review of SAP SuccessFactors »
NAWAL SAXENA
SAP Project Manager at Saudi Cable Company
The technical support is very good. We have generated support tickets, and they have provided helpful advice and...
Read full review of SAP S/4HANA »
Steven Leung
Technical Director at DynaSys
We provide technical support to our clients when they need our assistance.
Read full review of SAP S/4HANA »
SanjeevKumar14
Senior Manager at a tech vendor
Customer service was very supportive. When needed, we had daily calls with SAP which was great. They also worked with...
Read full review of SAP HANA »
Anonymous User
Sr. I.T. Manager at a wholesaler/distributor
There are two kinds of technical support: consultants for SAP support and business consultants. We feel that they...
Read full review of SAP SuccessFactors »
Anonymous User
Consultant Commercial & ShipConnect / VRS at a computer software company
I wasn't aware of there being any.
Read full review of SAP Crystal Reports »
Andy Pan
BusinessObject Delivery Dev. at a government
I'm the administrator, and I haven't had any significant issues, so I don't usually need specific technical support....
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Lean Manager at a tech services company
The solution's technical support team replies to the queries within a day or two.
Read full review of SAP Signavio Process Manager »
JennyBruhin
Business Process Consultant at Hirslanden
Since I have a business background and I am not an IT expert, I am mostly not the person speaking directly with the...
Read full review of SAP Signavio Process Manager »
Anonymous User
SAP HANA Architect Associate at a tech services company
The level of customer service is good, but the speed and quality of their responses vary each time.
Read full review of SAP Lumira »
Anonymous User
Enterprise Solutions Architect at a computer software company
As for technical support, it depends on how SAP defines the level of the ticket. Sometimes, the ticket is very...
Read full review of SAP ERP »
Tim
Owner at Numex BV
Implementation partners handle issues with support staff and response times are very high. Support staff know the...
Read full review of SAP S/4HANA »
MARTIN BAÑALES
Independent Consultant at Bosch&Cia
SAP calls me once every three to six months to ask how things are going.
Read full review of SAP Analytics Cloud »
Anonymous User
Consultant (SAP Integration) at a consultancy
It is technical support with SAP, so everyone can make their own guess.
Read full review of SAP Process Orchestration »
Anonymous User
Lead Consultant at a computer software company
I do not have experience with SAP technical support.
Read full review of SAP S/4HANA »
Anonymous User
IT Advisor at a non-tech company
SAP does not have support, but it is being managed by partners within the industry. The partner that you choose can...
Read full review of SAP Business ByDesign »
Vita Biletska
Process Manager at a non-tech company
I haven’t worked with Signavio support.
Read full review of SAP Signavio Process Manager »
SEAN Justine
Works
Technical support could be improved. It comes with an additional cost.
Read full review of SAP ERP »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
The SAP support experience has not been satisfactory. When we raise an incident, they take more than 25-30 days to...
Read full review of SAP HANA »

Review 1 of 30

Technical Support

No Data Available

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