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Salesforce vs Zendesk

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Salesforce
Based on 193 reviews.
Zendesk
Based on 61 reviews.
Latest Research
Overview
Salesforce.com is a cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management product, Salesforce also tries capitalizing on commercial applications of social networking through acquisition. As of 2015, it is one of the most highly valued American cloud computing companies with a market capitalization of $50 billion, It is listed on the New York Stock Exchange and is a constituent of the S&P 500 index.
Information Not Available
Sample Customers
Salesforce Sales Cloud
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Salesforce Service Cloud
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Salesforce Einstein Analytics
ADS Securities, Alstom Grid, American Express, Barclays Bank, Coca-Cola, CoderDojo, Dubai Multi Commodities Centre, Financial Conduct Authority
Salesforce Community Cloud
Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA
Zendesk Guide
Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Zendesk Support
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Zendesk Sell
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Zendesk Gather
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Popular Solutions
Top Industries
Computer Software Company
40%
Comms Service Provider
17%
Energy/Utilities Company
5%
Government
4%
Computer Software Company
29%
Comms Service Provider
22%
Government
7%
Insurance Company
4%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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