Compare Rubrik vs SolarWinds

Rubrik

Based on 109 reviews.

SolarWinds

Based on 398 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

Rubrik

25 reviews

Rubrik Go

6 reviews

SolarWinds NPM

15 reviews

SolarWinds NetFlow Traffic Analyzer

10 reviews

SolarWinds Server and Application Monitor

10 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Government

Educational Organization

28%

Computer Software Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
Read full review of Rubrik Go »
Kammara Bheemanna
Information Technology Specialist at LIGHTHOUSE DOCUMENT TECHNOLOGIES, INC
I tested out 12 use cases for infrastructure and DB prospects. One important use case involves retrieving data when a...
Read full review of Rubrik »

Review 1 of 2

Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Vijay Samant
Assistant Manager at a computer software company
I use SolarWinds Network Device Monitor for monitoring network utilization, bandwidth utilization, uptime, and...
Read full review of SolarWinds Network Device Monitor »
Waqas Masood
Assistant Director at Higher Education Commission
I am working in the Higher Education Commission of Pakistan as part of the Pakistan Education Research Network, which...
Read full review of SolarWinds Server and Application Monitor »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »
SJ6
Network Security Engineer at a comms service provider
Our primary use case for Kiwi Syslog is for gathering logs necessary for auditing purposes.
Read full review of SolarWinds Kiwi Syslog Server »

Review 1 of 5

Customer Service

Josua Taljaard
General Manager Commercial / Business Unit Manager Commercial at Datacentrix (Pty) Ltd
I would rate its customer service and support six out of ten.
Read full review of Rubrik Go »
Boomchi Kumar
Director at Trace3
Rubrik customer support is excellent.
Read full review of Rubrik »
Srinivas-R
General Manager - IT Infrastructure / Security at The Himalaya Drug Company
The technical support is good. We have good contact, all the issues are resolved on time.
Read full review of Rubrik »
Allan Skeels
General Manager at Australian Payments Plus
My experience with customer service and support was very good. They were available to help with both deployment and...
Read full review of Rubrik »
Azam Abdoelbasier
SQL Server and MongoDB DBA at KVK
We contacted the technical support team for some technical questions, and the experience was very positive. They...
Read full review of Rubrik »
Sheldon Mollineau
Senior system Engineer at Thomas Jefferson University Hospital
When you sign a contract with them, support is a part of the package. Their tech support was very knowledgeable. They...
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
The solution's technical support is good, and they answer quickly and efficiently. However, to improve the support,...
Read full review of Rubrik Go »
Matthew Gill
Senior Network System Engineer at a insurance company
While this might not count as a "tool," the support methodology with Rubrik is really interesting. When we need to do...
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Anonymous User
IT Manager at a manufacturing company
We have dealt with technical support in the past. In fact, we have three open cases right now. They've been pretty...
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Shaik-Burhan
System Engineer at Tahaluf
The technical support is okay. We do not face many problems. We solve all our issues.
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Anonymous User
Sr. Systems Engineer at a tech services company
Customer Service: Very good, almost a 10 out of 10. They are among the very best vendors we've worked with. Technical...
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Anonymous User
Vice President Information Technology at a tech services company
We faced no significant challenges while integrating Rubrik with our IT infrastructure. Their support team was...
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Anonymous User
Assistant Vice President at a financial services firm
I have found Rubrik's technical support to be extremely knowledgeable and easily accessible.
Read full review of Rubrik »
Ibrahim Hasan
Sales Manager at Beta Information Technology
Customer service and support for Rubrik are rated an eight out of ten, indicating a good level of responsiveness and...
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Anonymous User
Solutions Engineer at a tech services company
The support will immediately take care of your concern as soon as a case is logged.
Read full review of Rubrik Go »
Anonymous User
Network Specialist, Information Technology at a university
Support is very friendly, easy to work with, and showed great expertise in the product.
Read full review of Rubrik »
Anonymous User
Director of Technology at a financial services firm
Our experience with technical support has been great. We had a couple of questions in the beginning, so we interacted...
Read full review of Rubrik »
Burak Ustun, M.S.
Senior Engineer, System & Networking
10 out of 10.
Read full review of Rubrik »
Anonymous User
Senior System Engineer at a tech services company
We contact their technical support a lot. It is about two times a week, but it's usually where we've gone beyond the...
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Matthew Vallandingham
Systems Administrator at Churchill Downs
We have had training sessions. We used customer support once, and they resolved the issue immediately.
Read full review of Rubrik »
Anonymous User
Operations Analyst at Royal Bank of Scotland
We have received excellent customer support from Rubrik when addressing any of our queries, from time to time. The...
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Anonymous User
Account Manager at a tech services company
Excellent and speedy, too.
Read full review of Rubrik »
Chadd Blanchard
System Administrator at a manufacturing company
The vendor has world-class support, and some of the best support we have for our solutions. Rubrik support has been...
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Anonymous User
Senior Technology Architect at a comms service provider
If you have any issues with the software, then the Rubrik support is trained and responsive enough to get you...
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Anonymous User
Computer Operations Specialist at a retailer
The solution's technical support team is very responsive and proactive.
Read full review of Rubrik »
Gulzar Khan
IT Program Manager at a government
Rubrik's support has been good, better than many other vendors like Microsoft, VMware, and Dell. When issues arise,...
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Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
Read full review of Rubrik »
Jewemars Christian Riano
Service Delivery Consultant at a tech services company
In terms of escalating tickets or bugs, they are very quick in terms of their support system.
Read full review of Rubrik »
BurhanShakil
Systems Engineer at Harvard University
Rubrik support is amazing. When we are involved in upgrades we always open a ticket and there is a tech person joined...
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AhmedSamir
Systems Consultant at a tech services company
To this point, we have had no experience with technical support.
Read full review of Rubrik Go »

Review 1 of 30

JohnTamakloe
Solutions Architect at a tech services company
I rate SolarWinds support eight out of 10. They're very helpful.
Read full review of SolarWinds Security Event Manager »
BENDER BENEDICT
L3 Technical Support Engineer at SV Gaming Limited
The technical support is very responsive and they don't stop troubleshooting until they have resolved the issue.
Read full review of SolarWinds Service Desk »
Juan Pr
IT Professional at NTT Security
Technical support is very helpful with our upgrades. I would rate them about an eight or a nine.
Read full review of SolarWinds NPM »
John Yuko
Assistant Manager ICT - Projects at I&M Bank Ltd
The only point when we needed to seek consultation was for integration with Solaris. We got help and feedback from...
Read full review of SolarWinds AppOptics »
Shadi Shaar
Healthcare Informatics Consultant at Dammam University
Customer support is satisfactory. There's a feature for escalating cases whenever there's a delay from support...
Read full review of SolarWinds Web Help Desk »
Subhajit Nag
Senior Process Associate at Tata Consultancy Services
The technical support is good from SolarWinds Virtualization Manager. The response has been fast.
Read full review of SolarWinds Virtualization Manager »
Catherine Akinwolere
System Engineer at Lumenave
The support is very, very good. In case there's any problem, we can contact support.
Read full review of SolarWinds Server and Application Monitor »
KhalidOmer
Data Center Engineer at a retailer
The technical support is good. They are very responsive. I would rate it an eight out of ten.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Henry-Steinhauer
Systems Engineer at LifePoint Health
We contacted technical support all of the time. They were fine.
Read full review of SolarWinds NPM »
Daniel Shine
Systems and Data Warehouse Supervisor at MMSD
We have very few issues that require technical support, we only contact them a few times a year. They generally...
Read full review of SolarWinds NPM »
Anonymous User
Network Operation Center Team Leader at a recruiting/HR firm
I would give technical support a rating of 5/10 on a good day. Since going to a Philippine support group, there has...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Technical Engineer at a tech vendor
I have contacted SolarWinds technical support six or seven times and I think that the support is very good. The only...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Manager of Global Data Center SAP Operations Team at a manufacturing company
Has been good, but for this product, we have not had any issues requiring assistance. Very easy to implement and use.
Read full review of SolarWinds Database Performance Analyzer »
Dale Partridge
Senior Executive IT Program Manager at a computer software company
Our team that has worked with technical support hasn't had any complaints. It goes pretty well.
Read full review of SolarWinds NPM »
Anonymous User
Senior Solutions Architect at a consultancy
Most of the time, we ask questions and open a case online to which they respond.
Read full review of SolarWinds Network Device Monitor »
Anonymous User
IT Director at a construction company
At times it’s been difficult to get through to technical support. However, in the past twelve months, they have...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Network Engineer at a tech services company
Customer Service: 7 out of 10, compared to slow response time from Cisco. Technical Support: 7 out of 10
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a logistics company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of SolarWinds NPM »
Andrew Ntuyo
Senior Network Engineer at Element Critical
I've never really reached out to technical support. I understand that it's alright. The very few times I've needed...
Read full review of SolarWinds NPM »
Anonymous User
Technical Head at a tech services company
I'm part of the THWAK, a community that uses SolarWinds. They're okay. There are so many configurations there,...
Read full review of SolarWinds NPM »
Anonymous User
IT service Delivery Manager Managed services projects at a computer software company
SolarWinds' technical support is ok, but it could be faster and more knowledgeable.
Read full review of SolarWinds NetFlow Traffic Analyzer »
AchmadFredericks
Director, Technical Architect at Archer Information Technology
I have not actually had to use technical support very much. I can not even count more than five instances in the span...
Read full review of SolarWinds Security Event Manager »
Moshiur Rahman Khan
CEO/Consultant at CIL
They're one of the most responsive companies when it comes to support.
Read full review of SolarWinds NPM »
Anonymous User
Enterprise Monitoring Technologies Engineer at a financial services firm
Level 1 is level 1. For many, that is sufficient. Having a number of experienced engineers on my team, when we need...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Infrastructure Monitoring Engineer at a tech services company
Support knows what they are doing. Very rarely do I find the standard approach to issues to be “reboot and call back”...
Read full review of SolarWinds Server and Application Monitor »
Asem Arafat
IT Director at NEDCO
I have not personally contacted technical support for this solution. The feedback that I have received from my team...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Level 2 Help desk Support Analyst at a retailer
It's great.
Read full review of Dameware Remote Support »
Anonymous User
Senior Network Engineer
Customer Service: Very good. Technical Support: Very good.
Read full review of SolarWinds Server and Application Monitor »
SumitKumar1
SolarWinds SME at a sports company
In regard to this solution, I've never worked with support.
Read full review of SolarWinds Storage Resource Monitor »
Anonymous User
Sr. Network Administrator at a healthcare company
I would rate technical support as top notch.
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

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