Compare Ranorex vs Tricentis

Ranorex

Based on 46 reviews.

Tricentis

Based on 216 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. Tricentis Tosca

July 2026

Tricentis Tosca vs. Ranorex Studio

Updated: July 2026

Buyer's Guide

Ranorex Studio vs. Tricentis Tosca

July 2026

Ranorex Studio vs. Tricentis Tosca

Updated: July 2026

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

Popular Solutions

0 reviews

13 reviews

4 reviews

3 reviews

Top Industries

Manufacturing Company

13%

Outsourcing Company

11%

Computer Software Company

10%

Construction Company

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

AKSHAYRATHI
Senior engineer at Nagarro
My main use case for Tricentis Tosca is to automate web applications, and I have automated UI applications, database,...
Read full review of Tricentis Tosca »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
Tricentis NeoLoad use cases were for retail, specifically a US based retail customer.
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Quality Specialist 2A at a financial services firm
The main use cases for Tricentis qTest are for test management, to keep test cases and execute those. Overall,...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Aws V
IT Team Leader -Automation Manager at Citco
The customer service and support are quite well. They're reachable, and they provide proper guidance.
Read full review of Ranorex Studio »
Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
Read full review of Ranorex Studio »
Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
Read full review of Ranorex Studio »
Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Director at IGATE
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Review 1 of 30

Alex Melendez
Senior Manager at a computer software company
Technical support is fine. We get a very quick response from them.
Read full review of Tricentis Tosca »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
Tricentis acquired this product a year ago, so prior to that acquisition, the product was owned by an independent...
Read full review of Tricentis NeoLoad »
Sangeetha Alur
Principal Software Engineer at One Advanced
The support value is only when you are taking a very high price. For instance, if we want better support, they would...
Read full review of Tricentis NeoLoad »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
In terms of support, I would rate it as a nine.
Read full review of Tricentis NeoLoad »
Vinayak Bandewar
Test Architect at Cognizant
The technical support is an area where Tricentis can improve. Many times when we have raised a ticket, we did not get...
Read full review of Tricentis Tosca »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
MohamedSoliman
Software QA Automation Engineer at a tech services company
I have not been in touch with technical support from the vendor.
Read full review of Tricentis Tosca »
Anonymous User
Performance Engineer at a tech company
9/10
Read full review of Tricentis NeoLoad »
Anonymous User
Asst Supervisor, QA Automation, Quality Assurance at a insurance company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Tricentis NeoLoad »
Anonymous User
Software Engineer at a healthcare company
Customer Service: 8/10. We have a very good partnership. They are always willing to work with us and help resolve any...
Read full review of Tricentis NeoLoad »
MarkusBonner
Release Test Manager at a tech company
The technical support is very good. Whenever we have needed something, they've provided support without us having to...
Read full review of Tricentis NeoLoad »
Anonymous User
Architecture Manger at a government
The support from Tricentis Tosca is getting less good. When I have a problem I receive an answer. However, it is not...
Read full review of Tricentis Tosca »
Anonymous User
Senior Manager Online Performance Engineering at Dell
We have used their gold support option. Yes, we have been happy. They usually answer between 36 and 48 hours for...
Read full review of Tricentis NeoLoad »
Shubham Gupta
Software Engineer at a financial services firm
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat...
Read full review of Tricentis Tosca »
Anonymous User
Chief Technical Officer at PA Department of Human Services
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
Customer service is reasonably good.
Read full review of Tricentis Tosca »
Anonymous User
I.T Analyst at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Director Technology Services at a financial services firm
Technical support is an area they need to work on, they are too slow to resolve issues.
Read full review of TestProject [EOL] »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
Read full review of Tricentis Tosca »
Anonymous User
Associate Project Manager at a tech services company
Customer Service: Tosca customer service is one of the best in its class. Technical Support: The people involved in...
Read full review of Tricentis Tosca »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Anonymous User
Performance Test Engineer at a tech services company
They provide very quick responses.
Read full review of Tricentis NeoLoad »
Aiham Obaidat
DevOps lead at a computer software company
The technical support is good, we were satisfied.
Read full review of Tricentis Tosca »
VSwaminathan
Product QA Manager at Reflexis Systems
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »
Anonymous User
QA Manager at a non-profit
I would say it’s excellent. We have the best support ever. They have just gone over to the Magic Quadrant. I hope...
Read full review of Tricentis Tosca »
Srikanth Iyengar
Technical Test Lead at Infosys
NeoLoad is offering good support.
Read full review of Tricentis NeoLoad »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »
Anonymous User
Quality Manager at a tech consulting company
Customer Service: This is a point were Tricentis has to improve - customer support seems to be overflood in the last...
Read full review of Tricentis Tosca »
NibsMishra
AVP, Testing Service Owner at a insurance company
We had someone from Tricentis here until September or mid-October. He was not a very technical resource, but he was...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

No Data Available

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