Compare Rackspace Technology vs TIBCO

Rackspace Technology

Based on 25 reviews.

TIBCO

Based on 229 reviews.

Overview

Rackspace Inc. is a managed cloud computing company based in Windcrest, Texas, USA, a suburb of San Antonio, Texas. The company also has offices in Australia, the United Kingdom, Switzerland, Israel, and Hong Kong, and data centers operating in Texas, Illinois, Virginia, the United Kingdom, Australia, and Hong Kong. The company's email and apps division operates from Blacksburg, VA; other offices are located in Austin, Texas and San Francisco, California.

Information Not Available

Sample Customers

Popular Solutions

Rackspace OpenStack

4 reviews

Rackspace Cloud [EOL]

0 reviews

TIBCO Spotfire

10 reviews

TIBCO Jaspersoft

5 reviews

TIBCO BusinessWorks

5 reviews

Top Industries

Construction Company

32%

Comms Service Provider

Financial Services Firm

Healthcare Company

Financial Services Firm

14%

Construction Company

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bilal Inamdar
Cloud Linux Administrator at a tech services company
I mainly use Rackspace OpenStack for my virtual environment, for the KVM environment, such as hosting VMs. That is...
Read full review of Rackspace OpenStack »
Anonymous User
Director of eCommerce at a retailer

Read full review of Rackspace Cloud [EOL] »

Review 1 of 2

AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
Vinod_Parmar
Lead Solutions Architect at UNSW Australia
We have TIBCO BusinessWorks installed, and we also had an old iProcess installation. I am a consultant for TIBCO...
Read full review of TIBCO BusinessWorks »
Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Anonymous User
Associate Director at a financial services firm
My basic role in this entire process is in terms of QA, and ours is a data management use case. TIBCO EBX is moreover...
Read full review of TIBCO EBX »
Anonymous User
Operations Analyst at a non-profit
I have been using TIBCO Spotfire for around two years for dashboard creation, reporting, and data analysis tasks. My...
Read full review of TIBCO Spotfire »

Review 1 of 5

Customer Service

Ankita_Verma
Deputy Manager openstack cloud at The Ericson Manufacturing Co.
If the customer has access to Rackspace, We use the ticket. If they don't, they have to go to the open-source community.
Read full review of Rackspace OpenStack »
Hai Dinh Van
Cloud Center Manager at FPT
Customer support at Rackspace is excellent, available 24/7, providing very good assistance.
Read full review of Rackspace OpenStack »
PrakashShukla
Director InfoSec, Service Delivery at CBY Services
Until now, we have done our own R&D and relied on community support. We have not contacted the Rackspace team.
Read full review of Rackspace OpenStack »
Bilal Inamdar
Cloud Linux Administrator at a tech services company
I do not think they provide the technical support. I have not taken any vendor management system. I was having...
Read full review of Rackspace OpenStack »
Anonymous User
Consultant at CBIG Consulting, SYDNEY
Technical support has been good, so far. I would rate them above average, but not super excellent.
Read full review of Rackspace Cloud [EOL] »
Anonymous User
Managing Director at a comms service provider
Customer Service: Top. Technical Support: Top
Read full review of Rackspace OpenStack »
Rajbir Singh
Director - DevOps and Infrastructure at INTIGRAL
Tech support is very good, in terms of troubleshooting. It requires some custom integration setups and parameters for...
Read full review of Rackspace Cloud [EOL] »
Anonymous User
VP of Product at a legal firm
Customer Service: All of the marketing is about fanatical service but in practice it's very hard to live up to those...
Read full review of Rackspace Cloud [EOL] »
Chaitanya Mahanthi
Solutions Architect at a tech services company
I would rate the technical support a 6 or 7 out of ten.
Read full review of Rackspace OpenStack »
Anonymous User
Gerente de TI at a construction company
I would rate the technical support at 10 out of 10.
Read full review of Rackspace Cloud [EOL] »
Nasharat Maner
Associate Software Test Solution Architect at AFour Technologies
The community support and resources available for different open-source distributions have been quite helpful. While...
Read full review of Rackspace OpenStack »

Review 1 of 11

GouravSuri
Software Engineer (L4) at Uber
The solution's technical support is excellent.
Read full review of TIBCO ActiveMatrix BPM »
AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
I get involved at a later stage when the TIBCO team is not able to solve the problem or when we face challenges. If...
Read full review of TIBCO Cloud API Management »
Amitava Roy
Principal Enterprise Architect (Cognizant Digital Business) at Cognizant
Support is okay, sort of. They respond back, but sometimes it lags a bit.
Read full review of TIBCO Cloud API Management »
Mustofa Yonus
Cheif Specialist- Licensing Systems at Roads & Transport Authority
I rate the technical support a seven out of ten.
Read full review of TIBCO ActiveMatrix Service Bus »
Davide Conti
CEO at daconti
We have a preferred line to TIBCO EBX for support. Their response is very good but their efficiency could improve. I...
Read full review of TIBCO EBX »
Moustafa Fares
Senior Analyst at Etisalat
The technical support is not assigned to me; it is assigned to another team.
Read full review of TIBCO BusinessWorks »
Lourens Janse Van Rensburg
Consultant/data engineer at A2zconsulting
I am a part of the tech team in my company, so I am responsible for providing technical support to my company's clients.
Read full review of TIBCO EBX »
Joshua Rule
Senior Integration Consultant at a computer software company
The solution's technical support is very attentive. I rate the technical support a nine out of ten.
Read full review of TIBCO Managed File Transfer »
Dedy Rachmanto
Sr. Information MGT Analyst at Pertamina
The support is not very good in Indonesia. They need to improve. The support is from a third party and I find we know...
Read full review of TIBCO Spotfire »
Mohsin Pathan
Associate Vice President - Solutions, presales & services at Bahwan CyberTek
This is a flagship product and the technical support is good.
Read full review of TIBCO Live Datamart »
ILGAR SARIJANLI
Head of Analitics and Data Management at Bank Respublika
The solution does not have good documentation or a strong community to help you. That said, I' e never had issues...
Read full review of TIBCO Spotfire »
Anonymous User
Head of Technology Department at a comms service provider
I work with TIBCO technical support almost every week. We often have to raise a ticket. Not in a bad way. Most of the...
Read full review of TIBCO BusinessWorks »
Anonymous User
Business Enabler at a tech services company
The customer support for this solution is very good.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Software Engineer at a tech company
On a scale of 1-5, I would rate it a 2 because the technical team never had any proper documentation or guidance for...
Read full review of TIBCO Jaspersoft »
Anonymous User
Sr. Data Scientist II - Information Research at a pharma/biotech company
Being a life sciences company, our support comes from Perkin Elmer rather than Tibco. They have provided us with very...
Read full review of TIBCO Spotfire »
RobertoMessora
Head of Business Integration and Architecture at Jakala
I'm not directly involved with the technical support because there is another guy here in the company that is in...
Read full review of TIBCO ActiveMatrix BPM »
Samy Abushanab
Senior Software Development Team Leader at sejel
From what I have heard from my colleagues, they are very satisfied with the technical support they have. They...
Read full review of TIBCO iProcess Suite »
Anonymous User
Data Architect at a comms service provider
Customer Service: As I am using the community edition, no customer service is provided. However, it is easy to get...
Read full review of TIBCO Jaspersoft »
Anonymous User
Manager, Business Intelligence at a tech services company
Customer service and technical support are good.
Read full review of TIBCO Spotfire »
Anonymous User
Head of IT Integration & Finance Transformation at a financial services firm
We've had good experience with technical support.
Read full review of TIBCO BusinessWorks »
Rodrigo Carvalhal
Senior Engineer at BNP Paribas
Every time we need customer support, we call them, and they answer in time and give us a solution.
Read full review of TIBCO ActiveMatrix BPM »
Parth Purohit
Lead at a energy/utilities company
If I evaluate TIBCO EBX technical support, it depends entirely on the kind of support provided, as they have...
Read full review of TIBCO EBX »
Anonymous User
Integration Analyst at a tech services company
Technical support is average.
Read full review of TIBCO Spotfire »
Anonymous User
TIBCO Specialist at a tech services company
Technical support was always very good and fast. Always leading to a resolution of the problem immediately.
Read full review of TIBCO Spotfire »
ArchanaN
Associate Director at Mresult
I have not interacted much with technical support due to being in a development role, so I cannot comment extensively.
Read full review of TIBCO Spotfire »
Anonymous User
Software Developer at a marketing services firm
The technical support provided was terrible.
Read full review of TIBCO Jaspersoft »
Obreten Obretenov
Technical Product Manager at Emirates
The support team is good, they're really experienced.
Read full review of TIBCO BusinessWorks »
Anonymous User
Manager at a consultancy
The technical support is average.
Read full review of TIBCO Jaspersoft »
Anonymous User
CEO at a financial services firm
I have never communicated with TIBCO's technical support directly. I only need to communicate sometimes with the...
Read full review of TIBCO BusinessWorks »

Review 1 of 30

Technical Support

No Data Available

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