Compare Quest Software vs SAP

Quest Software

Based on 136 reviews.

SAP

Based on 901 reviews.

Latest Research

SAP Replication Server vs. Quest SharePlex

Updated: August 2022

Quest SharePlex vs. SAP Replication Server

Updated: August 2022

Sample Customers

Quest SharePlex

Bodybuilding.com, Priceline.com, Ameco Beijing, Viasat, SK Broadband

Toad Data Modeler

Zions Bancorporation

Quest Spotlight

Jenkon

Quest Foglight for Databases

CommitDBA

Toad for Oracle

intel, ebay, uber, mars, microsoft

Toad Data Point

Concordia University

Quest QoreStor

American Airlines, at&t, Bank of America. Barclays, ebay, Ford

Quest KACE Cloud Mobile Device Manager

AGC, St. Dominic Hospital

SAP Replication Server

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Data Services

EMC Corporation, LivePerson, Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Migros Group

SAP Analytics Hub

STIB-MIVB

SAP Identity Management

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

SAP Mobile Secure

Hilti Group, University of Kentucky, eBay, Kardinal Schwarzenberg'sches Krankenhaus, Ferrero, Beiersdorf AG, Bayer MaterialScience, Aareal Bank Group, Sagem, Heidelberg University Hospital, Deutscher Fussball-Bund, Savannah Cement Limited, Magazine zum Globus

SAP Agile Data Preparation

McKesson

SAP Landscape Transformation Replication Server

Ferrara, Rainforest Connection, HP Inc., Hershey, AIG

Popular Solutions

Quest KACE Systems Management

32 reviews

Quest Rapid Recovery

9 reviews

Quest Foglight for Databases

6 reviews

SAP S/4HANA

47 reviews

SAP ERP

40 reviews

SAP BusinessObjects Business Intelligence Platform

34 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

17%

Financial Services Firm

Government

Comms Service Provider

21%

Computer Software Company

20%

Manufacturing Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Abhirup Sarkar
Director, Middle East, East India & SAARC at a tech company
There are multiple types of desktops and laptops that are distributed asset management that we're using to...
Read full review of Quest KACE Asset Management Appliance »
Walter Stine
Executive Director at Fenway Library Organization Inc
The solution is the means for taking our NetVault backups and handing them off to QoreStor for all the dedupe and...
Read full review of Quest QoreStor »
Anonymous User
System Analyst at Isospeed Group
The primary use case is the backup of Active Directory and a quick and effective restore in case of a disaster. The...
Read full review of Quest Recovery Manager for Active Directory Disaster Recovery Edition »
Anonymous User
System Software Specialist II at a government
I'm using the Kace 1000 and Kace 2000. The 1000 is just for a ticketing system. Then I have the 2000 which I am just...
Read full review of Kace Systems Deployment Appliance »
Anonymous User
Senior Solution Architect at a tech services company
We use it in our company, and it is used daily. It is primarily for standard monitoring of the databases and various...
Read full review of Quest Spotlight »

Review 1 of 5

Mohamed Messaoud
JAVA/Java EE & SAP Hybris/CX Developer at SOFTParadigm
We work with various clients and use Hybris for selling different kinds of products, including merchandise,...
Read full review of SAP Hybris PCM »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
CRM is used as a partner or a companion for a person who is handling account management. We can get the complete data...
Read full review of SAP CRM »
Anonymous User
SEAA Manufacturing Digital Manager at a manufacturing company
Our primary use case is for us to inspect the results from the product and material, and for releasing or leaving the...
Read full review of SAP Data Quality Management »
Anonymous User
SAP Technology Manager at a financial services firm
We are implementing SAP S/4HANA for our customers. We are dealing with firms who are into manufacturing, retail, and...
Read full review of SAP S/4HANA »
MichaelRaz
DA
I'm using SAP PowerDesigner to build and maintain an enterprise-wide relational data model for one of the largest...
Read full review of SAP PowerDesigner »

Review 1 of 5

Customer Service

Mohd Hisyamudin Hamid
System Engineer at Netwitz
Technical support is quite fast. My interactions with them are quick because I have memorized the steps, which start...
Read full review of Quest Rapid Recovery »
Shailesh Naidu
Sr. Systems Engineer at a university
I'm very impressed with their technical support. It's pretty good. One thing that could be a little better is that,...
Read full review of Quest KACE Systems Management »
Jim Macdougald
IT Manager at a manufacturing company
We subscribe to the premiere support and what stands out to us as the biggest value is communication and the...
Read full review of Quest QoreStor »
Scott Baxter
Technical Support Engineer at City of Rochester
Their support has been really good. We don't need support very often because the system is so stable. It is usually a...
Read full review of Quest KACE Systems Management »
Anton Kasimov
Consultant at a tech services company
I rate the level of customer service and technical support 9/10, because 10 is an unattainable ideal. These guys are...
Read full review of Quest Foglight for APM [EOL] »
Kevin Baldwin
PC Technician at Cape Fear Community College
They were always fantastic. We dealt mainly with one tech support representative, and he was always spot on. We had...
Read full review of Quest KACE Systems Management »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of Quest KACE Systems Management »
Vinothsingh Elumalai
Lead Software Engineer at Lowe's Companies
When we started with Foglight at Lowe's, it was a new tool for us. We didn't have any background in using the tool....
Read full review of Quest Foglight for Databases »
Anonymous User
Director of Information at Jenkon
The issue listed above has been the only time we’ve needed to have support help. They were unaware of the SQL 2008-R2...
Read full review of Quest Spotlight »
Anonymous User
Sales Engineer at BAKOTECH LLC
I've contacted technical support in the past if I've needed information or to find out if Rapid Recovery will be able...
Read full review of Quest Rapid Recovery »
Anonymous User
IT Department at Garber Automotive Group
Chat support is awesome, and if needed to elevate to full support, they usually get with you quickly. Although it...
Read full review of Quest KACE Systems Management »
Anonymous User
Network & System Aministrator at a university
We are going to contact the vendor (Dataserv) if a problem occurs. So far they have found the solution to all our...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Director of IT at a non-profit
Their technical support is good. Every time I've called them, they've been responsive and knowledgeable.
Read full review of Quest QoreStor »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of Quest KACE Systems Management »
Anonymous User
Infrastructure Manager at a library
They are very helpful. It is very easy to get their help. I have got good answers from them. They are very...
Read full review of Quest Rapid Recovery »
Daron Wilson
IT Manager at ABLE STEEL FABRICATORS
Another one of the reasons we've kept the solution is that the tech support has been insanely great over the years....
Read full review of KACE Desktop Authority »
Anonymous User
IT Officer at a government
Customer Service: So far, I've found both the online forums and Dell Community pages and the Dell knowledge base...
Read full review of Quest Rapid Recovery »
Anonymous User
Data Warehouse Developer at a comms service provider
Technical support is excellent, very responsive. They have a great online and built-in technical help, and manuals as...
Read full review of Toad Data Modeler »
Deanna Wetzel
IT Admin at LDV, Inc.
They provide the ability to chat with technical support, which is very convenient. I would rate them a 10 out of 10....
Read full review of Quest Rapid Recovery »
VIJAY VERMA
IT Manager at Akums Drugs & Pharmaceuticals Ltd.
Technical support from Quest is fine, although we don't require much in terms of support. When we have had to use it,...
Read full review of Quest NetVault »
Anonymous User
Vice President - DB Analyst/Admin at a financial services firm
I haven't had direct interaction with the tech support.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Network Analyst at a energy/utilities company
Their technical support is good. They're very prompt. Quest has been very quick in responding to any support cases or...
Read full review of Quest KACE Systems Management »
Anonymous User
Senior Systems Engineer at a computer software company
Excellent, very responsive, very friendly, knowledgeable and quick to assign to the correct support people, I've...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Sr Manager Business Intelligence & Data Governance at a retailer
They have excellent support and appreciate constructive feedback on the tool and any opportunities to improve.
Read full review of Toad Data Point »
Carsten Buscher
IT Systems Administrator at a computer software company
We use their standard technical support and our experience with them has been great. Every time I have asked them...
Read full review of Quest KACE Systems Management »
Anonymous User
Cloud Infrastructure Engineer at SLR Consulting Ltd
They have an excellent and attentive support team!
Read full review of Quest On Demand Migration »
Anonymous User
PeopleSoft Administrator at a educational organization
Customer Service: The level of customer service has been great to date. Response time and the ability understand the...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
System Administrator - Desktop Operations at Manhattan College
The Quest KACE support team is the best in the business. I always come out with an answer, and the support engineers...
Read full review of Quest KACE Systems Management »
Anonymous User
Database Administrator at a tech vendor
I've always had good experience with Dell Support, who we use for other products as well. All of my queries have been...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of Quest KACE Systems Management »

Review 1 of 30

Vipin-Kumar
Owner at BPAS
The service support is fabulous. There are a lot of knowledge bases available, white papers, and technical articles....
Read full review of SAP Business One »
Andy Pan
BusinessObject Delivery Dev. at a government
I'm the administrator, and I haven't had any significant issues, so I don't usually need specific technical support....
Read full review of SAP BusinessObjects Business Intelligence Platform »
Rahul Lamba
Senior Functional Consultant at Cognitus Consulting
We had a good experience with technical support. They know what they're doing and the response time was good.
Read full review of SAP S/4HANA »
Anonymous User
Technical Manager at a energy/utilities company
There have been some instances of insufficient technical support.
Read full review of SAP Replication Server »
Peter Vlekkekn
Team leader and Data / Information Architect at a tech services company
We've never contacted SAP's technical support. I don't have any direct experience with them.
Read full review of SAP PowerDesigner »
Viplove Khushalani
Innovation Lead at a tech services company
You easily get a reply for all SAP products. We have raised tickets for support. If it is a medium priority ticket,...
Read full review of SAP Data Hub »
HemChari
Chief Information Officer at Oldcastle BuildingEnvelope, Inc.
When we have an issue with Our SAP SuccessFactors we have our corporate team that handles it. We only need to open a...
Read full review of SAP SuccessFactors »
Carel Van Der Merwe
CEO at Abellard
In the time that I have been using this product, it has never been necessary to contact technical support. I think...
Read full review of SAP PowerDesigner »
Shylaraj AK
Senior Architect at a construction company
We are a premier partner and have a premium account for SAP. We do have biweekly calls with the SAP account managers...
Read full review of SAP Cloud Platform »
Mouly Korthiwada
Enterprise Architect at Tata Consultancy Services
SuccessFactors' technical support is responsive.
Read full review of SAP SuccessFactors »
Paul Mazvarira
Technical Lead Analytics at a non-profit
The technical support for this solution is not very good, they don't really care about assisting with issues.
Read full review of SAP Data Services »
Sherif-Hassan
Senior Consultan at a tech services company
While technical support is okay, sometimes it takes a bit too long to get help when you open a ticket.
Read full review of SAP Analytics Cloud »
Anonymous User
Project and IT Architecture Manager at a security firm
I have had no problems with tech support. Most of the issues were related to licensing problems. For bugs, we got...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Chief Strategy Officer at a manufacturing company
Customer Service: OK. SAP responded with a patch to our Sybase issue within weeks we of us filing the issue....
Read full review of SAP ERP »
Anonymous User
SAP HCM and HR Consultant at a tech consulting company
7.5/10
Read full review of SAP HCM »
Anonymous User
Operational Director at a tech services company
We haven't worked directly with SAP's technical support, but we have support from the company which helped us...
Read full review of SAP Business One »
Zakaria Rahoui
Consultant Business Intelligence at Corporate Software
SAP's technical support do a good job and always respect the incidents.
Read full review of SAP Lumira »
Anonymous User
Senior Managing Consultant at a tech services company
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
System & Network Administrator at a tech services company
I think it depends on what you ask for. If they involve their dev team, then they can take a long time to get you a...
Read full review of Sybase Afaria [EOL] »
Joseph Huang
Consultant at a tech vendor
Technical support has been more helpful than before but still need improvement.
Read full review of SAP HANA »
Anonymous User
Sr. Data Warehouse Engineer at a real estate/law firm
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Sr. SAP HANA / BI Developer
Customer support is responsive, the SAP help forums also have an extensive amount of knowledge and help if your...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Head of Finance Enterprise Application
Moving forward, we need to upgrade to the new version, which will provide better support and agility.
Read full review of SAP HANA Enterprise Cloud »
Ahmed-Haridy
SAP SuccessFactors Function Head at EOH
This solution has very good technical support. They are very professional, and we have a good relationship with them.
Read full review of SAP SuccessFactors »
Anonymous User
Deputy Chief Learning Officer at a government
The technical support is a little slow, like 24 hours. I feel since it is 2017, if I have a problem, I should be able...
Read full review of SAP HCM »
-Rakesh Yadav
Senior SAP Hybris Consultant at Freelance
The customer support is good. Normally they keep asking about the incident or support ticket. Their team will contact...
Read full review of SAP Hybris Commerce »
Anonymous User
Technical Lead / Solution Architecture / Software Development - SAP at a manufacturing company
The technical support helped us on almost every front. It depends on what kind of agreement you have with SAP. We...
Read full review of SAP S/4HANA »
Anonymous User
EAM Executive at a educational organization
There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay....
Read full review of SAP ERP »
Anonymous User
IT Director at a healthcare company
We have only contacted technical support once and they were helpful. Their response time was also good.
Read full review of SAP BW4HANA »
Balakrishna Vegi
SAP Senior Architect at Cognizant
We approach SAP immediately with any concerns. They respond to our incidents and we are applying the patch levels to...
Read full review of SAP Data Hub »

Review 1 of 30

Technical Support

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