Compare PTC vs TIBCO

PTC

Based on 35 reviews.

TIBCO

Based on 215 reviews.

Sample Customers

Popular Solutions

11 reviews

3 reviews

1 reviews

8 reviews

6 reviews

3 reviews

Top Industries

Manufacturing Company

29%

Computer Software Company

14%

Healthcare Company

Retailer

Financial Services Firm

18%

Computer Software Company

10%

Manufacturing Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SHRINIVAS ALAGERI
Architect at itcinfotech
I primarily use Codebeamer for requirements management, especially when I need to employ out-of-the-box...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity for Lifecycle Management applications, particularly for our drawing release...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Jacobo Ortiz Avila
Production Engineer at Parex Resources Inc
We were trying to optimize production by approaching an in-house development, so we approached TIBCO Spotfire to use...
Read full review of TIBCO Spotfire »
Anonymous User
Associate Director at a financial services firm
My basic role in this entire process is in terms of QA, and ours is a data management use case. TIBCO EBX is moreover...
Read full review of TIBCO EBX »
ChristopherLebuso
Software Developer at Telkom Mobile
I receive the requirements, and I build my services on typical BusinessWorks.
Read full review of TIBCO BusinessWorks »

Review 1 of 5

Customer Service

Rajesh Kumar Nayak
Software Engineer at Festo AG
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at itcinfotech
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at itcinfotech
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
RAghavendar Kulkarni
Senior SQL Manager at 42Q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »

Review 1 of 30

Ray Ochieng
Integration Lead at a comms service provider
My experience with tech support has not been very good. Most of the time, issues are escalated to level three, where...
Read full review of TIBCO ActiveMatrix BPM »
Mustofa Yonus
Cheif Specialist- Licensing Systems at Roads & Transport Authority
I rate the technical support a seven out of ten.
Read full review of TIBCO ActiveMatrix Service Bus »
Davide Conti
CEO at daconti
We have a preferred line to TIBCO EBX for support. Their response is very good but their efficiency could improve. I...
Read full review of TIBCO EBX »
Chetan Thote
Senior Presales Consultant at a computer software company
There is excellent support available for this solution, as well as a lot of case studies available for use in the...
Read full review of TIBCO Spotfire »
Anonymous User
Consultant at a consultancy
Technical support is average; however, the user conferences that are held regionally and nationally provide a lot of...
Read full review of TIBCO Spotfire »
Anonymous User
Risk and Operations Manager at a financial services firm
This product is being supported by our local help desk.
Read full review of TIBCO Jaspersoft »
Anonymous User
Sr. Engineering Manager, Technical Fellow at a manufacturing company
Technical support is acceptable, but not superior. Sometime after TIBCO purchased Spotfire (the company), they...
Read full review of TIBCO Spotfire »
Manoel Pereira De Lima Junior
IT Specialist focused on Application Architecture at a financial services firm
TIBCO Rendezvous' support is very good. We have a resident here in Brazil and he always responds fast to problems or...
Read full review of TIBCO Rendezvous »
Anonymous User
Organization's Metrics Consultant at a tech services company
Customer Service: It’s good, at least the Tibco Community is active and very helpful. Technical Support: 9/10
Read full review of TIBCO Spotfire »
Anonymous User
Senior Technical Architect at a tech services company
TIBCO's technical support is reliable and helpful.
Read full review of TIBCO Enterprise Message Service »
RahulPatil1
Vice President at a financial services firm
The TIBCO BusinessWorks tech support is not very responsive. It's not that great. The tech support staff is not very...
Read full review of TIBCO BusinessWorks »
Anonymous User
Sr. IT Business Intelligence Scientist at a tech services company
Almost perfect support, 9. The only issue I had was understanding some of the techs verbally due to “English not...
Read full review of TIBCO Spotfire »
Anonymous User
Founder at a tech services company
The support is wonderful and they respond on time.
Read full review of TIBCO BusinessWorks »
Anonymous User
Global Head of eCommerce Web Operations at a manufacturing company
Sometimes, we have had issues pushed back to us as our “issue”, which was proven not to be the case. This can happen...
Read full review of TIBCO Cloud API Management »
Anonymous User
Senior Application Specialist at a healthcare company
Personally, I have never had to use technical support.
Read full review of TIBCO Spotfire »
Mohamed AbdElHak
Integration support supervisor at EBC
I think TIBCO's frontline support isn't good, but you can escalate the ticket to the second level if it is during...
Read full review of TIBCO BusinessWorks »
Anonymous User
Data Architect at a comms service provider
Customer Service: As I am using the community edition, no customer service is provided. However, it is easy to get...
Read full review of TIBCO Jaspersoft »
IshtiaqueAli
Data Scientist at NUCES
The support services provided are not very engaging compared to other tools like Power BI or Tableau. Resources for...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Technical Architect
The customer service is good, we get all levels of expertise on it.
Read full review of TIBCO EBX »
ChristopherLebuso
Software Developer at Telkom Mobile
Customer service is very helpful. I have logged a couple of requests and support was unresponsive, although I have...
Read full review of TIBCO BusinessWorks »
Hamza AMARA
MDM Tibco EBX Consultant at a insurance company
They are pretty helpful. They have a policy where each client has a reference that you can call and reach out to if...
Read full review of TIBCO EBX »
Anonymous User
BI Developer at a tech services company
The technical support is above average. Our Spotfire support was handled by a Spotfire partner who was quick to...
Read full review of TIBCO Spotfire »
Samy Abushanab
Senior Software Development Team Leader at sejel
From what I have heard from my colleagues, they are very satisfied with the technical support they have. They...
Read full review of TIBCO iProcess Suite »
Anonymous User
Specialist Geosciences Data Consultant at a energy/utilities company
We don't connect directly with TIBCO because we have our own technical support in the company.
Read full review of TIBCO Spotfire »
Samuel-Kwahene
Executive: Enterprise Integration Solutions at OneConnect Solutions
The technical support is fine. Initially, we try to solve an issue ourselves, if we can't we will go to the TIBCO...
Read full review of TIBCO Data Science »
Anonymous User
Senior Consultant at a consultancy
Customer Service: I am a technical guy, but according to the business, they are very responsive and generous....
Read full review of TIBCO Spotfire »
Anonymous User
Consultant at a financial services firm
I have not had to use technical support that much, save for when I first started learning the software. The service I...
Read full review of TIBCO Spotfire »
Anonymous User
Lead Data Modeler - Enterprise Data Strategies and Services at a financial services firm
When it comes to technical support, most of the challenges have been at development time on production, and therefore...
Read full review of TIBCO EBX »
Chandu Sekhar
Manager at a consultancy
Customer Service: Average Technical Support: Average
Read full review of TIBCO Jaspersoft »
Anonymous User
Senior Architect
I really appreciate the technical support that was received.
Read full review of TIBCO FTL »

Review 1 of 30

Technical Support

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