Compare PTC vs TIBCO

PTC

Based on 33 reviews.

TIBCO

Based on 210 reviews.

Sample Customers

Popular Solutions

9 reviews

4 reviews

2 reviews

7 reviews

5 reviews

7 reviews

Top Industries

Manufacturing Company

27%

Computer Software Company

15%

Healthcare Company

Financial Services Firm

20%

Computer Software Company

12%

Manufacturing Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SHRINIVAS ALAGERI
Architect at itcinfotech
I primarily use Codebeamer ( /products/codebeamer-reviews ) for requirements management, especially when I need to...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity ( /products/ptc-integrity-reviews ) for Lifecycle Management applications,...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Anonymous User
Associate Director at a financial services firm
My basic role in this entire process is in terms of QA, and ours is a data management use case. TIBCO EBX is moreover...
Read full review of TIBCO EBX »
AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at Du telecom
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
ChristopherLebuso
Software Developer at Telkom Mobile
I receive the requirements, and I build my services on typical BusinessWorks.
Read full review of TIBCO BusinessWorks »
IshtiaqueAli
Data Scientist at NUCES
Mainly, we've been using it for different reports and dashboarding purposes for different stakeholders, such as the...
Read full review of TIBCO Spotfire »

Review 1 of 5

Customer Service

SHRINIVAS ALAGERI
Architect at itcinfotech
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at itcinfotech
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
RAghavendar Kulkarni
Senior SQL Manager at 42Q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of Intralink »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »

Review 1 of 30

Mustofa Yonus
Cheif Specialist- Licensing Systems at Roads & Transport Authority
I rate the technical support a seven out of ten.
Read full review of TIBCO ActiveMatrix Service Bus »
Ray Hindman
Enterprise Architect & Solution Designer at a financial services firm
I have over 25 years of experience in this field, and my team and I have handled over 300 defect and bug support...
Read full review of TIBCO Cloud API Management »
Joshua Rule
Senior Integration Consultant at a computer software company
The solution's technical support is very attentive. I rate the technical support a nine out of ten.
Read full review of TIBCO Managed File Transfer »
Abhijeet Rakh
Integration Consultant at a tech services company
The technical support for TIBCO BusinessWorks is very good.
Read full review of TIBCO BusinessWorks »
Mohammed Aljazayeerly
Technical and Delivery Manager (Integration) at United Delta
We have found the customer support to be okay.
Read full review of TIBCO ActiveMatrix Service Bus »
Ray Ochieng
Integration Lead at a comms service provider
My experience with tech support has not been very good. Most of the time, issues are escalated to level three, where...
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
BI/ML Team Lead at a tech services company
We haven't had contact with Jaspersoft customer service and support, but we have connected with the AWS team.
Read full review of TIBCO Jaspersoft »
Anonymous User
BI & Digital Transformation Consultant at a manufacturing company
Technical support is 8/10.
Read full review of TIBCO Spotfire »
Anonymous User
Systems Architect - Business Intelligence at a marketing services firm
Technical support can be a slow process involving email threads and scheduling screen share meetings, but they...
Read full review of TIBCO Spotfire »
Anonymous User
National Integration Lead at a tech services company
The technical support is very good.
Read full review of TIBCO EBX »
Anonymous User
Founder at a consultancy
I would give technical support a rating of 10/10. I called a rep and he made a special fix for our project on the fly...
Read full review of TIBCO Jaspersoft »
Anonymous User
Sr. Data Scientist II - Information Research at a pharma/biotech company
Being a life sciences company, our support comes from Perkin Elmer rather than Tibco. They have provided us with very...
Read full review of TIBCO Spotfire »
Samuel-Kwahene
Executive: Enterprise Integration Solutions at OneConnect Solutions
The technical support is fine. Initially, we try to solve an issue ourselves, if we can't we will go to the TIBCO...
Read full review of TIBCO Data Science »
Anonymous User
Senior Software Engineer at a tech company
On a scale of 1-5, I would rate it a 2 because the technical team never had any proper documentation or guidance for...
Read full review of TIBCO Jaspersoft »
Veeresh-SHRINGARI
Portfolio Manager, AI & ML at a healthcare company
Technical support for the solution is good, but the community support offered is not as good as Tableau. I've noticed...
Read full review of TIBCO Data Science »
RobertoMessora
Head of Business Integration and Architecture at Jakala
I'm not directly involved with the technical support because there is another guy here in the company that is in...
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Consultant at a consultancy
Technical support is average; however, the user conferences that are held regionally and nationally provide a lot of...
Read full review of TIBCO Spotfire »
Anonymous User
Vice President at a insurance company
We did not try technical support.
Read full review of TIBCO Spotfire »
Ray Odhiambo
Manager, Business Process Automation & Order Mngt Dvpt at Safaricom Ethiopia plc
Customer support responded to us but could not answer our questions regarding how Spotfire connects to the system....
Read full review of TIBCO Spotfire »
Anonymous User
Integrating Manager at a manufacturing company
We have access to the technical support, though from a technical support perspective, I do feel this is one of the...
Read full review of TIBCO Spotfire »
Anonymous User
Marketed Product Safety Services at a healthcare company
I have not been in contact with technical support.
Read full review of TIBCO Data Science »
Anonymous User
Senior Application Specialist at a healthcare company
Personally, I have never had to use technical support.
Read full review of TIBCO Spotfire »
Anonymous User
Business Intelligence | IT Service Management at a comms service provider
Technical support is 6/10.
Read full review of TIBCO Jaspersoft »
Anonymous User
CEO at a financial services firm
I have never communicated with TIBCO's technical support directly. I only need to communicate sometimes with the...
Read full review of TIBCO BusinessWorks »
Anonymous User
Senior Technical Architect at a tech services company
TIBCO's technical support is reliable and helpful.
Read full review of TIBCO Enterprise Message Service »
Anonymous User
Business Intelligence Lead at a transportation company
Excellent.
Read full review of TIBCO Spotfire »
Anonymous User
Business Enabler at a tech services company
Tech support for Spotfire was generally helpful, and there were different levels such as gold and silver support from...
Read full review of TIBCO Spotfire »
integarch67
Integration Architect / Specialist at a tech services company
Technical support is average. It's not the best.
Read full review of TIBCO BusinessWorks »
Anonymous User
Business Development Executive at a tech vendor
Technical support is exceptional. I think it has extremely good coverage with multiple levels, Bronze, Silver, and...
Read full review of TIBCO Spotfire »
Anonymous User
Consultant/Project Manager at a energy/utilities company
Customer Service: I rate customer service 8/10. Technical Support: I rate technical support 9/10.
Read full review of TIBCO Spotfire »

Review 1 of 30

Technical Support

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