Compare Progress Software vs PTC

Progress Software

Based on 146 reviews.

PTC

Based on 36 reviews.

Sample Customers

Popular Solutions

2 reviews

8 reviews

3 reviews

7 reviews

2 reviews

1 reviews

Top Industries

Financial Services Firm

12%

Construction Company

10%

Manufacturing Company

Computer Software Company

Manufacturing Company

31%

Computer Software Company

Healthcare Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at Capgemini
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

SHRINIVAS ALAGERI
Architect at a media company
I am still working with PTC Integrity because we have a lot of customizations and we have been working for the past...
Read full review of PTC Integrity »
Rajesh Kumar Nayak
Software Engineer at Festo AG
My feedback on Codebeamer is that we are using it to store codes that are working on a functional level. Most of our...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Customer Service

ASM Naushad Alam
Network Manager at a financial services firm
There is a very big gap in the support. We purchase WhatsUp Gold in 2012, then we migrated one time in 2017. But only...
Read full review of WhatsUp Gold »
Sumit Mundik
Application Development Senior Analyst at Accenture
The support is not that great. The support persons are very slow. We are frustrated with the service they provide.
Read full review of MOVEit »
Tom Condo
Supervisor Information Services Operations at Seminole County Public Schools
At the beginning, we did contact them for a little help but we generally don't have any issues with it.
Read full review of WhatsUp Gold »
G Srivastava
Senior Cloud Engineer at a tech services company
Since we used the free version, the license cost was zero. We have not used the paid version, so we have not had the...
Read full review of Chef »
Utkarsh Varma
Senior Consultant- Manager at EXL Analytics
We contacted support when we had a glitch with the system in the deployment phase and the support team reached out to...
Read full review of MOVEit »
Ravi Raushan Kumar
Software Engineer at ValueMomentum
Customer support for MarkLogic provides strong enterprise-level assistance through direct interactions. It is usually...
Read full review of MarkLogic »
MohammedHashim
Principal Architect at Brillio
Vendor support has been decent. It's okay from that perspective. But sometimes it takes a while. They could have more...
Read full review of Chef »
RituRaj
SDE 2 at Virtusa
MarkLogic has been generally good and reliable in my experience. When I connect with them, it is very responsive. I...
Read full review of MarkLogic »
Alastair Brand
MD at Thembanet
Technical support is good.
Read full review of WhatsUp Gold »
AviShitrit
Senior Cyber Security Architect at Central Bottling Company group ltd
I like the solution's technical support. I rate the technical support a nine out of ten.
Read full review of WhatsUp Gold »
JindrichStumpf
Project Manager at Galeos
Progress offer standard technical support, and they are very responsive if you need it. So they provide 24x7 support...
Read full review of Progress OpenEdge RDBMS »
Anonymous User
Vice President Strategic Development at a hospitality company
Technical support is great. It's 24/7, 365 days a year.
Read full review of Progress OpenEdge RDBMS »
Swapnil Chavan
DC Project Delivery Senior Analyst at a financial services firm
We don't really have contact with support. We are not supposed to do this, however, whatever the client is doing...
Read full review of MOVEit »
John ONeill
Principle consultant at Active Data Consulting Services Pty Ltd
Customer Service: I have used the managed MDBA service that Progress Software Professional Services offer. They are...
Read full review of Progress OpenEdge RDBMS »
Anonymous User
System Administrator Senior Supervisor at Xceed
very helpful technical team
Read full review of Kemp LoadMaster »
Manjunath Reddy
Senior Customer Architect at a computer software company
The solution's technical support team is really good, and you can directly contact them regarding any issues.
Read full review of Chef »
Anonymous User
Cloud Architect at Gallup Organization
Support is a ten out of ten. They are quick to answer and very knowledgeable from the start. They are far better than...
Read full review of Kemp LoadMaster »
Kumar Saurabh
Technical Lead at HCLSoftware
Progress Software team provides support for MOVEit application. We create tickets and coordinate with them to resolve...
Read full review of MOVEit »
Anonymous User
Senior Consultant at a tech services company
Technical support is good. So far every case is handled properly.
Read full review of Kemp LoadMaster »
Anonymous User
Systems Engineer at Rochester Regional Health
Technical support is always great for me. They respond quickly when a case is opened online and I have always had a...
Read full review of Kemp LoadMaster »
Anonymous User
Information Security Engineer at a tech services company
Technical support it good. They are very quick to respond.
Read full review of WhatsUp Gold »
Anonymous User
Chief Consuntant/KEMP VIP at a tech consulting company
Technical support is very good. They are quick to answer questions and provide online help.
Read full review of Kemp LoadMaster »
Anonymous User
Presale Network Security at a consumer goods company
Our local support team provides excellent service. We first check with our local support team for any issues before...
Read full review of WhatsUp Gold »
Anonymous User
Information Technology Engineer at a government
Very pleased with the experience of talking to the tech support team.
Read full review of Kemp LoadMaster »
Anonymous User
Manager of Technology Architecture and Information Security at J.F. Shea Co., Inc.
Kemp customer service is excellent. When I had submitted a ticket for questions I had, the response was almost...
Read full review of Kemp LoadMaster »
Anonymous User
System Administrator at Routeware, Inc.
Kemp has the best customer service of all the vendors we use.
Read full review of Kemp LoadMaster »
Kalyani Dasi
Sr Test Lead
I contacted Telerik Test Studio technical support many times. Whenever there's an issue, I email support, and the...
Read full review of Telerik Test Studio »
Anwar AL_Omari
IT Manager at SABA Bank
For the times we have had to use it, the response time is good for WhatsUp. I am happy with the support we received.
Read full review of WhatsUp Gold »
Anonymous User
Network Administrator at a transportation company
The support is great.
Read full review of Kemp LoadMaster »
Anonymous User
Product Manager at a tech services company
Customer Service: nil Technical Support: good
Read full review of Kemp LoadMaster »

Review 1 of 30

Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at a media company
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
SHRINIVAS ALAGERI
Architect at a media company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at a media company
I would rate technical support from PTC around six to seven, but when it comes to customization, they wash away their...
Read full review of PTC Integrity »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Rajesh Kumar Nayak
Software Engineer at Festo AG
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
RAghavendar Kulkarni
Senior SQL Manager at 42Q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »

Review 1 of 30

Technical Support

No Data Available

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