Compare Parallels vs SAP

Parallels

Based on 32 reviews.

SAP

Based on 1695 reviews.

Sample Customers

Popular Solutions

Parallels Remote Application Server (RAS)

1 reviews

Parallels Access

0 reviews

Parallels Desktop

0 reviews

SAP S/4HANA

23 reviews

SAP Business Data Cloud

45 reviews

SAP BusinessObjects Business Intelligence

13 reviews

Top Industries

Comms Service Provider

11%

Computer Software Company

Outsourcing Company

University

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JohanSkibdahl
CEO at Etcetera Networks
The primary use case of Parallels is to offer it to customers as a hosted service. I help them to migrate from other...
Read full review of Parallels Remote Application Server (RAS) »
Mark Hardy
Payments Architect at Self Employed
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »
Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
Read full review of Parallels Access »

Review 1 of 3

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
HemantKUMAR6
Principal Architect at Sopra Steria
We mainly use it for logical and physical data modeling. Our main objective is to keep a repository of our logical...
Read full review of SAP PowerDesigner »

Review 1 of 5

Customer Service

JohanSkibdahl
CEO at Etcetera Networks
The technical support by Parallels is quite good. For Parallels RAS, the support is rated eight out of ten. However,...
Read full review of Parallels Remote Application Server (RAS) »
AJ Hartenberg
Business Owner at Yada Group Services
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at Etcetera Networks
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
Binish Parikh
Vice President at ARK Infosolutions Pvt Ltd
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at Fara Computer
I don't get support from Parallels.
Read full review of Parallels Access »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
-Jeremy Hallock
Datacenter Engineer at Freelancer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 22

SanjeevKumar14
Senior Manager at a tech vendor
Customer service was very supportive. When needed, we had daily calls with SAP which was great. They also worked with...
Read full review of SAP HANA »
Asim Nilose
COO at INDIBA
We have been satisfied with the technical support.
Read full review of SAP Business One »
TigerPillay
Principal Consultant at Avadeen Consulting
It is really good, but we never had a reason to contact their support team.
Read full review of SAP Signavio Process Intelligence »
Roymell Santos
ICT Officer at Intelligent Skincareinc Inc.
SAP's customer service and support have been knowledgeable and responsive.
Read full review of SAP CRM »
Mario Del Toro
CyberSecurity Executive IAM Engineer at Tata Consultancy
The tool's support is not easy to contact.
Read full review of SAP SuccessFactors Learning »
Shylaraj AK
Senior Architect at a construction company
Technical support is the same as that provided by the cloud platform. We are a premier partner with a premium SAP...
Read full review of SAP BusinessObjects Business Intelligence »
Sandra Mgadhi
Internal Controls, Risk and Access Management Officer at NCBA Group
Customer service and support are good.
Read full review of SAP CRM »
SemirKljajic
Quality Management at J Wagner
The support at Signavio is fast. We have got some very comprehensive answers. I would rate the support as very good.
Read full review of SAP Signavio Process Manager »
SandrinePluvinet
process and methods manager at Altitude Infrastructure
There are no issues with the software. I would rate their technical support a ten.
Read full review of SAP Signavio Process Manager »
Joe Fernandes
Asst. Senior IT Manager at a retailer
Customer Service: Customer service was very good. Technical Support: Technical support was excellent.
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Global Product Manager at a tech services company
I have experience with SAP technical support and have contacted them. That's one thing I've complained quite a lot...
Read full review of SAP BusinessObjects Business Intelligence »
Fabrizio Grisoni
SAP Strategic Enterprise Architect at Danieli & C. Officine Meccaniche SpA
I rate the support a six out of ten. It takes the support team a long time to respond to some queries.
Read full review of SAP Mobile Platform »
Anonymous User
Program Manager at a tech services company
I think the technical support is good enough.
Read full review of SAP Data Services »
Anonymous User
Sr Advisory Technical Specialist at IBM
I have not been in contact with technical support.
Read full review of SAP Business Data Cloud »
Ashaylin Govender
Applications Specialist at Bidvest Tank Terminals
I wouldn't say that the technical support is the greatest. They take quite a long time to respond to issues.
Read full review of SAP HCM »
Anonymous User
Microsoft Nokia Service Manager at a comms service provider
Customer Service: I would give customer service a rating of 4.5/5. Technical Support: Technical support is good. I...
Read full review of SAP Crystal Reports »
André Sutter
Head of Business Process Management at a manufacturing company
Support has a fast response to questions/issues.
Read full review of SAP Signavio Process Manager »
GB432
Manager of Architecture/Design at a government
Not good. SAP does resolve issues in time.
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
SAP Data and Analytics Leader - Technology Consulting and Advisory at a consultancy
Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very...
Read full review of SAP S/4HANA Cloud »
Zama Ntsele
Business Intelligence Consultant at Deloitte
I would rate the technical support for SAP S/4HANA Cloud as an eight out of ten.
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The technical support for SAP Signavio Process Intelligence can get complex because the portal is the same for SAP...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
SAP Consultant at a educational organization
Technical support could be more helpful.
Read full review of SAP HCM »
Anonymous User
DGM HR at a comms service provider
It has good support.
Read full review of SAP ERP »
Anonymous User
Lead Consultant at a retailer
We have been happy with the technical support from SAP.
Read full review of SAP S/4HANA »
Anonymous User
Process Architecture Lead at a insurance company
The tech support has been very good so far. I have not actually had the need to use them much, which is good. The...
Read full review of SAP Signavio Process Manager »
Anonymous User
Senior Engineer
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP IQ »
Naman Lalawat
data analyst at dbs global university
I have never needed technical support from SAP until now, so I cannot judge, but I have seen other cases. I would...
Read full review of SAP Signavio Process Intelligence »
AnilKumar38
Project Manager - Analytics at Mindsprint
The technical support is okay.
Read full review of SAP BW4HANA »
Suresh Yadav
Consultant at Astra Industrial Group
We've been working closely with SAP, which is the premier engagement team, and were auditing our systems. We've...
Read full review of SAP S/4HANA Cloud »
Daniel Paiva
IT Coordinator at Cooperativa Central Dos Produtores Rurais De Minas Gerais Ltda.
Technical support is good. it's very nice because we have both local support and international support on their...
Read full review of SAP S/4HANA »

Review 1 of 30

Technical Support

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