Compare Parallels vs SAP

Parallels

Based on 31 reviews.

SAP

Based on 1313 reviews.

Sample Customers

Popular Solutions

Parallels Remote Application Server (RAS)

3 reviews

Parallels Access

3 reviews

Parallels Desktop

2 reviews

SAP BusinessObjects Business Intelligence Platform

15 reviews

SAP ERP

36 reviews

SAP SuccessFactors

42 reviews

Top Industries

Comms Service Provider

14%

Computer Software Company

13%

Educational Organization

Financial Services Firm

Educational Organization

14%

Computer Software Company

11%

Manufacturing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
Read full review of Parallels Access »
Mark Hardy
Payments Architect at Self Employed
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »

Review 1 of 2

Vasu Narasimha
Founder & CEO at BluTech Talent Plus LLP
I'm an SAP reseller and an implementation partner and provide Application Management Support Partner. Earlier, I was...
Read full review of SAP HCM »
Gebrehiwot Tesfay Gebreslassie
Business Intelligence Senior Developer II at Ethiopian Airlines
We implement this solution mainly for the reporters and analysis applications. The solution is deployed on-premise.
Read full review of SAP BusinessObjects GRC »
ShahzadRafique
Chief operation management at AutoSoft Dynamics Pvt Ltd

Read full review of SAP Mobile Platform »
Taiwo Babalola
Information Technology Business Partner and Enterprise Architecture Lead at Power International Holding
We leverage multiple services on the SAP Cloud Platform. Firstly, we utilize the BTP platform, which includes the...
Read full review of SAP Cloud Platform »
RambabuMandala
Software Development Senior Advisor at Dell EMC
SAP Data Services is an ETL tool, which does extractions, transformation, and loads.
Read full review of SAP Data Services »

Review 1 of 5

Customer Service

AJ Hartenberg
Business Owner at Yada Group Services
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
Binish Parikh
Vice President at ARK Infosolutions Pvt Ltd
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
-Jeremy Hallock
Datacenter Engineer at Freelancer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at Fara Computer
I don't get support from Parallels.
Read full review of Parallels Access »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at Etcetera Networks
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 21

Nalin Kumar
Quality Assurance Group Lead at Samsung
Technical support from SAP for this particular system is not frequently required because our team has become quite...
Read full review of SAP Portfolio and Project Management »
Sajith Paul
Prime Associate Member at a computer software company
I've never contacted the technical support for the SAP Cloud Platform, as I only have limited experience with it.
Read full review of SAP Cloud Platform »
Cornelia MBA
Director - IT Finance/SAP Business One at NQ
Technical support is only an online chat option. They need a phone number to talk to someone and they need to...
Read full review of SAP Analytics Cloud »
Virendra Rai
Director- APAC at 2iSolutions
Nobody can match their customer service, it's very good.
Read full review of SAP S/4HANA »
Artur Chyziewicz
Co-Owner at Edusolution s.c.
I have had contact with Sparx in the past and they were great. It was nighttime in Poland and I was put through to...
Read full review of SAP Enterprise Architecture Designer »
Mehboob AalamMughal
SAP Manager at Sadaqat Corporation (Pvt) Ltd
We don't need technical support now. But in the start, we needed their support. We used to raise tickets to SAP, and...
Read full review of SAP NetWeaver »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
If we had any issues that we were unable to resolve, we can always receive support from SAP. We raise an incident...
Read full review of SAP SuccessFactors »
Deepak M Chakrasali
Senior Associate at a training & coaching company
We had no direct connection or contact with the SAP PowerDesigner team. Some of my colleagues have a few connections...
Read full review of SAP PowerDesigner »
George Mukira
ICT Consultant at Spring Training & Consulting
I think technical support is okay. They should be more focused on updating the knowledge transfer for people who have...
Read full review of SAP HANA »
Anonymous User
Enterprise Solutions Architect at a computer software company
As for technical support, it depends on how SAP defines the level of the ticket. Sometimes, the ticket is very...
Read full review of SAP ERP »
RamakrishnanRamanathaiah
Vice President at a tech services company
The SAP technical support is Good. It can definitely be improved.
Read full review of SAP HANA Enterprise Cloud »
Sateesh Nagabhiru
Senior Integration Engeneer at ATOS
Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of...
Read full review of SAP Process Orchestration »
MichaelZilz
IT Consultant in House at Interseroh proserv gmbh
The technical support from Signavio is excellent. We had a problem with the database migration that was caused by a...
Read full review of SAP Signavio Process Manager »
MARTIN BAÑALES
Independent Consultant at Bosch&Cia
We have the contact and support of the partner that sold us the SAP application. Therefore, support comes through a...
Read full review of SAP Business One »
FranciscoSantos
Director at Pixel Studio PTY
Local teams always available, plus direct support from Walldorf if required
Read full review of SAP Data Services »
Anonymous User
ICT Consultant, CEO, Entrepreneur at a tech services company
SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a...
Read full review of SAP ERP »
NadaDrhimer
Consultant at a tech services company
The solution's technical support is good.
Read full review of SAP SuccessFactors »
Mohamed-Abdalla
IT Manager at PCWORLD Egypt
While working with IT customers, there’s a need for the quickest response. They delay the response but solve the issues.
Read full review of SAP IQ »
Anonymous User
Business Intelligence & Data Management Director at a manufacturing company
We sometimes receive technical bugs, especially with the new releases, and some patches are required. We then speak...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Database Consultant at a pharma/biotech company
I would say I'm satisfied with technical support, buy it can be improved also. Improved in terms of data warehousing,...
Read full review of SAP HANA »
Anonymous User
Business Intelligence Manager at a tech services company
Technical support has improved over the years. We get a good flow of regular information although it can be difficult...
Read full review of SAP NetWeaver Business Warehouse »
Micky Ba
SAP technical consultant at N
The technical support services are good.
Read full review of SAP Business Warehouse »
SemirKljajic
Quality Management at J Wagner
The support at Signavio is fast. We have got some very comprehensive answers. I would rate the support as very good.
Read full review of SAP Signavio Process Manager »
SridharSelvam
Practice Head at ERP Logic
We have, on occasion, contacted SAP for some of the issues we've had and they then forward it to the technical...
Read full review of SAP Analytics Cloud »
Robert Solomons
SAP Process Orchestration Team Lead at a retailer
Technical support is fantastic. We've had some specific requirements for our situation and SAP basically did the...
Read full review of SAP Process Orchestration »
Abdul-Rasool
Senior Practice Manager - Head of SAP at a tech consulting company
We always purchase SAP support because it is very good. They give you the maximum attention and it is really quite...
Read full review of SAP Predictive Analytics »
OliviaKleine
IT Team Assistant for Integrity and Compliance at TUI Group
Signavio's technical support is very good. They are very nice, helpful, and fast in replying. It is not the case, as...
Read full review of SAP Signavio Process Manager »
-Rakesh Yadav
Senior SAP Hybris Consultant at Freelance
The customer support is good. Normally they keep asking about the incident or support ticket. Their team will contact...
Read full review of SAP Hybris Commerce »
AndriiBelinskyi
Head of IT at New Products
I have not had any direct contact with SAP technical support. Our support is provided by the partners.
Read full review of SAP Business One »
GB432
Manager of Architecture/Design at a government
In my experience, the level of technical support is not good. They are, however, able to resolve issues in a timely...
Read full review of SAP Crystal Reports »

Review 1 of 30

Technical Support

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