Compare Parallels vs SAP

Parallels

Based on 32 reviews.

SAP

Based on 1630 reviews.

Sample Customers

Popular Solutions

Parallels Remote Application Server (RAS)

1 reviews

Parallels Access

1 reviews

Parallels Desktop

0 reviews

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

8 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

10%

University

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JohanSkibdahl
CEO at a tech services company
The primary use case of Parallels is to offer it to customers as a hosted service. I help them to migrate from other...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
Read full review of Parallels Access »
Mark Hardy
Payments Architect at a educational organization
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »

Review 1 of 3

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

JohanSkibdahl
CEO at a tech services company
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
Binish Parikh
Vice President at a tech services company
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
AJ Hartenberg
Business Owner at a tech services company
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at a tech services company
The technical support by Parallels is quite good. For Parallels RAS, the support is rated eight out of ten. However,...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
-Jeremy Hallock
Datacenter Engineer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at a tech services company
I don't get support from Parallels.
Read full review of Parallels Access »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 22

PinakiGhosh
COO at a security firm
There is significant room for improvement in SAP's support, as getting answers from them can be challenging....
Read full review of SAP S/4HANA Cloud »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
The support I have received from SAP S/4HANA Cloud has been good. I rate the support from SAP S/4HANA Cloud an eight...
Read full review of SAP S/4HANA Cloud »
Madhava Pemmaraju
Practice Head at a tech services company
SAP Business One support seems to have been reduced. Getting support is not easy and requires more personnel and...
Read full review of SAP Business One »
Hisham Ismail
Director of Operations of Support / co CEO at a tech services company
I don't have complaints about the support. They were able to point out the problem.
Read full review of SAP S/4HANA Cloud »
Bruno Spiazzi
Business Process Analyst at a manufacturing company
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of SAP CRM »
StephenThorne
Practice Lead at a tech services company
I've been dealing with SAP now for over 25 years. I would rate their technical support a three or four out of ten.
Read full review of SAP Master Data Governance »
Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
I have never communicated with the technical support of SAP because we don't complain.
Read full review of SAP HANA Enterprise Cloud »
Manish Chhatbar
SAP finance practice at a tech services company
The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which...
Read full review of SAP ERP »
SumitKhanna
Process Excellence Head at a tech services company
The technical support is prompt in their responses.
Read full review of SAP Signavio Process Intelligence »
AdeyemiShodeko
SAP Business Analyst at a consultancy
The technical support from SAP is quite good, although there is room for improvement. We receive quick responses when...
Read full review of SAP S/4HANA Cloud »
Anonymous User
DGM HR at a comms service provider
Accenture gives good technical support.
Read full review of SAP SuccessFactors »
Anonymous User
Partner & SAP Netweaver Solution Architect at a tech services company
Since early on, I never needed a lot of support from SAP because their solution is stable. Probably the first time we...
Read full review of SAP Process Orchestration »
Anonymous User
Business Intelligence Manager
6/10 - I haven't really had to reach out to SAP much for any support on it.
Read full review of SAP Lumira »
Vijayaraguraman Rajaram
Senior Technical Manager at a tech services company
I have not used technical support.
Read full review of SAP Cloud Platform »
Anonymous User
Head of Procurement at a retailer
I've never contacted technical support. I can't speak to how helpful or responsive they are.
Read full review of SAP S/4HANA »
JanisSteltner
Process Manager at a energy/utilities company
The Signavio technical support is always great. I have had contact with them two or three times and the problems have...
Read full review of SAP Signavio Process Manager »
Chaiwat Savatdichaipruk
Managing Director at a construction company
Technical support is very good.
Read full review of SAP Business One »
PreeteshPardeshi
SAP Process Mining Lead at a consultancy
I've never contacted technical support. I can't speak to the level of support they provide.
Read full review of SAP HANA »
Anonymous User
General Manager at a tech services company
I'm very satisfied with SAP's technical support. They took action on our issue quickly.
Read full review of SAP Business One »
Anonymous User
SAP BI Architect at a government
I had to deal with the support for SAP Data Services, and in general, any SAP ticket I find they are terrible. The...
Read full review of SAP Data Services »
reviewer801753
SAP Data Migration Consultant at a manufacturing company
The solution's technical support can become a bit better in terms of turnaround times.
Read full review of SAP Data Services »
Anonymous User
SAP Project Manager at a construction company
The support that we have been getting has been great.
Read full review of SAP HCM »
Ken Kuo
Manager at a manufacturing company
I usually communicate with the technical support team of SAP ERP when we have bugs. They are professional, and my...
Read full review of SAP ERP »
Anonymous User
Director/ Entrepreneur/ SAP CRM Functional
Customer Service: Customer service was good. Technical Support: We never used technical support.
Read full review of SAP Hybris PCM [EOL] »
SemirKljajic
Quality Management
The support at Signavio is fast. We have got some very comprehensive answers. I would rate the support as very good.
Read full review of SAP Signavio Process Manager »
NormanGarnett
Managing Director at a tech services company
The rating of the customer service for SAP S/4HANA Cloud does not differ from SAP in general; it is a multi-level...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Project and Service delivery Manager at a tech services company
Technical support definitely can be faster. We have had a couple of tickets in solution support opened for a long,...
Read full review of SAP ERP »
Anonymous User
Lead Consultant at a computer software company
Technical support response time is slow. It takes some time to get a response. I have noticed that in many cases,...
Read full review of SAP Process Orchestration »
Khalil AbdulrahmanAlasbahi
Commercial Manager at a tech company
Technical support is very good so I rate support a ten out of ten.
Read full review of SAP HANA »
AnzizeBadarou
BI MANAGER at a engineering company
They could provide examples in the technical support tutorials.
Read full review of SAP Data Services »

Review 1 of 30

Technical Support

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