Compare Parallels vs SAP

Parallels

Based on 32 reviews.

SAP

Based on 1696 reviews.

Sample Customers

Popular Solutions

Parallels Remote Application Server (RAS)

1 reviews

Parallels Access

0 reviews

Parallels Desktop

0 reviews

SAP S/4HANA

25 reviews

SAP Business Data Cloud

50 reviews

SAP BusinessObjects Business Intelligence

13 reviews

Top Industries

Comms Service Provider

11%

Computer Software Company

10%

University

Manufacturing Company

11%

Outsourcing Company

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JohanSkibdahl
CEO at Etcetera Networks
The primary use case of Parallels is to offer it to customers as a hosted service. I help them to migrate from other...
Read full review of Parallels Remote Application Server (RAS) »
Mark Hardy
Payments Architect at Self Employed
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »
Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
Read full review of Parallels Access »

Review 1 of 3

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

Binish Parikh
Vice President at ARK Infosolutions Pvt Ltd
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
JohanSkibdahl
CEO at Etcetera Networks
The technical support by Parallels is quite good. For Parallels RAS, the support is rated eight out of ten. However,...
Read full review of Parallels Remote Application Server (RAS) »
AJ Hartenberg
Business Owner at Yada Group Services
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at Etcetera Networks
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at Fara Computer
I don't get support from Parallels.
Read full review of Parallels Access »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
-Jeremy Hallock
Datacenter Engineer at Freelancer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 22

Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
It is difficult to receive the correct answer from the support. I rate the support from SAP S/4HANA Cloud a four out...
Read full review of SAP S/4HANA Cloud »
Hasan Haseeb
Senior Network Engineer at accrets
We are the ones who are logging support tickets on behalf of customers. SAP CRM is a reliable partner for us. The...
Read full review of SAP CRM »
Ramesh Pampana
Manager, SAP Practice at a computer software company
For support of this product, I would rate it nine points. As a consultant, I cannot fully evaluate it, but based on...
Read full review of SAP S/4HANA Cloud »
Steven Leung
Technical Director at DynaSys
We provide technical support to our clients when they need our assistance.
Read full review of SAP S/4HANA »
Ramesh Namburi
Program Director at KloudData Inc.
I've been getting SAP support for the last 15 years. It's good.
Read full review of SAP HANA Enterprise Cloud »
Anshuman Bansal
Head - SAP & Digital Transformation at a financial services firm
The support is very good.
Read full review of SAP S/4HANA »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
I used to communicate frequently with the technical support of SAP Signavio Process Manager when I was at Fidelity....
Read full review of SAP Signavio Process Manager »
Shahzad Ashraf
Head IT at Qarshi industries pvt ltd
As part of our company, we engage with technical support as consultants and a response is obtained in three to four...
Read full review of SAP S/4HANA »
Anonymous User
Principal SAP Consultant at a energy/utilities company
Customer support from SAP is very good; they are assisting us with the POC to ensure successful implementation in the...
Read full review of SAP Business Data Cloud »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a outsourcing company
Technical support of SAP ERP is impressive; they are helpful and responsive, and when I applied for their assistance,...
Read full review of SAP ERP »
Samuel Kowontan
BI Analytic at Uac Of Nigeria PLC
The solution's deployment is still in the development phase, and we have yet to go live. Therefore, I have yet to...
Read full review of SAP S/4HANA »
Anonymous User
Senior Consultant at a tech consulting company
It's very good.
Read full review of SAP PowerDesigner »
ShrikanthMaddirela
Associate VP, SAP at Zensar Technologies
I would rate customer service a ten out of ten.
Read full review of SAP S/4HANA »
Anonymous User
SAP Associate Consultant at Deloitte
I've been in touch with technical support because SAP has a presence in Nigeria. We can also get support from South...
Read full review of SAP Business Data Cloud »
Anonymous User
EPM Consultant at a consultancy
Since it is a stable tool we did not have to contact the technical support team.
Read full review of SAP Business Data Cloud »
Anonymous User
Software Engineer - Data at a energy/utilities company
The community support needs to be better. I haven't been impressed with it. In general, it just needs better support.
Read full review of SAP HANA »
Sandra Mgadhi
Internal Controls, Risk and Access Management Officer at NCBA Group
Customer service and support are good.
Read full review of SAP CRM »
Clement Yu
Digital Learning Specialist at Lane Crawford
I don't generally reach out to technical support. It's not that the system doesn't work; it's just that we don't...
Read full review of SAP SuccessFactors »
RanjitShekdar
Project manager at a tech services company
I've never contacted technical support.
Read full review of SAP Business Data Cloud »
Joe Fernandes
Asst. Senior IT Manager at a retailer
The technical support from SAP is good. If we have any problems, we can use their ticketing system and they're able...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP Master Data Governance »
NizarAhmad
BI & EIS Manager at Almarai Company Limited
We have used technical support for this solution several times and it is very nice. They come back with responses...
Read full review of SAP Business Technology Platform »
Monika Shinde
Analyst III Global GBS - Process Mining at Kraft Heinz
The support system is actually quite good. Once we progress further in our journey, it will be better to comment on...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
I have dealt with technical support and they have been good.
Read full review of SAP BW4HANA »
Neeraj Kalra
SAP Head at Smart World Developer
Support tickets are often unresolved for extended periods, and the support team needs more understanding.
Read full review of SAP S/4HANA Cloud »
Deepak Pradhan
Technical Consultant and SME at a tech vendor
For technical support, I would give 10.
Read full review of SAP Adaptive Server Enterprise »
Thomas Kuhn
Head of CoE Process Management at a healthcare company
We are very happy with the technical support. They are fast and the team is competent.
Read full review of SAP Signavio Process Manager »
Anonymous User
Operation Development Manager at a manufacturing company
We have external SAP support, which is usually specialized and effective if managed as an emergency. However, direct...
Read full review of SAP Process Orchestration »
Anonymous User
Manager at a consumer goods company
The technical support for general issues gives us a good response, but for certain critical issues, it can takes four...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
I have contacted SAP BW4HANA’s support team several times. They did not respond to the queries.
Read full review of SAP BW4HANA »

Review 1 of 30

Technical Support

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