Compare Palantir vs SAP

EMC Corporation, LivePerson, Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Migros Group

SAP Business Data Cloud

Ericsson, Vodafone, Google, Team Liquid, Ryder Cup, Accenture

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

Palantir Foundry

47 reviews

Palantir Gotham

0 reviews

SAP S/4HANA

23 reviews

SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

Top Industries

Manufacturing Company

14%

Financial Services Firm

10%

Comms Service Provider

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
PALANTIR DATA ENGINEER at a healthcare company
I use Palantir Foundry for my primary use case, which involves building and maintaining end-to-end pipelines and...
Read full review of Palantir Foundry »
Wallace Hugh
Manager at a tech services company
We use this solution to help us ingest data, for data manipulation, and to enhance our workflows. We use this...
Read full review of Palantir Gotham »

Review 1 of 2

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Brian Barela
AI Product Manager at a insurance company
Palantir Foundry's customer support is great.
Read full review of Palantir Foundry »
Ayush Agrawal
Senior Data Engineer at a tech vendor
I have not had much interaction with customer support. I have connected with the Palantir support team one or two...
Read full review of Palantir Foundry »
Sarwar Mastan
Module Lead at a tech vendor
Customer support is nice. I would rate customer support an eight, maybe.
Read full review of Palantir Foundry »
Jon H.
Operations And Integration Chief at a aerospace/defense firm
I have contacted the technical support or customer support of Palantir a couple times. Especially for what they are...
Read full review of Palantir Foundry »
Michael Mahrous
Forward Deployed Engineer at Dubai Holding
I have not dealt with customer support directly; I have interacted with representatives, and they have been very...
Read full review of Palantir Foundry »
Habeeb Mustafa
Lead Data Engineer & Architect at a non-profit
I perceive the technical support for Palantir Foundry as standard and adequate; I interact primarily with the...
Read full review of Palantir Foundry »
Uttkarsh Shukla
Principal Consultant at a consultancy
My experience with customer support for Palantir Foundry is that I have not interacted with them much. I did have a...
Read full review of Palantir Foundry »
SubhanReza
Staff/Assistant at a tech vendor
In my organization, we have a monthly call with Palantir support where we can sometimes find solutions from them. For...
Read full review of Palantir Foundry »
Tajinder_Singh
Senior Software Engineer at a computer software company
We used to raise issues with Palantir support, and they had their own environment where we could raise tickets and...
Read full review of Palantir Foundry »
Suraj Otari
Data Engineering Specialist at LTM
Customer support is really good; when we encounter issues, raising a ticket with a screenshot leads to responses...
Read full review of Palantir Foundry »
CarlosPena
CEO
I only created a ticket once, and the customer support was incredible. They responded within a few minutes and...
Read full review of Palantir Foundry »
Shaik Farooq
Consultant at a tech vendor
Customer support is good if we are involved with an FDE for our project. I would say about eight in that regard.
Read full review of Palantir Foundry »
Nicholas Stauffer
Logistics Management Specialist at a outsourcing company
Customer support for Palantir Foundry has been pretty good so far; I have only had one incident, and I got a response...
Read full review of Palantir Foundry »
Fred_Lee
Enterprise Architect at a mining and metals company
Palantir Foundry's customer service is excellent. I would rate it ten out of ten. They are knowledgeable, and their...
Read full review of Palantir Foundry »
Tahir Tahirov
Data Analyst at BP Exploration Caspian Sea Ltd
I communicate with the technical support of Palantir Foundry less frequently these days. My last interaction occurred...
Read full review of Palantir Foundry »
Anonymous User
forward deployed AI engineer at a tech vendor
Customer support should definitely be a concern, especially for the dev tier account I have been using, while for a...
Read full review of Palantir Foundry »
Mark Wozny
Manager, Data Governance at a healthcare company
We had account reps from Palantir, and they were our interface to tech support. They were pretty responsive. The tech...
Read full review of Palantir Foundry »
Anonymous User
Data Development Manager at a healthcare company
Customer support for Palantir Foundry is okay. However, I am in this potentially better supported phase by Palantir...
Read full review of Palantir Foundry »
Sai Arun Bandhakavi
Associate Vice President at a insurance company
The community is minimal so even if you're looking to solve something that's relatively basic, you have to get in...
Read full review of Palantir Foundry »
Tegshbayar Ganbat
Palantir Data Engineer at a tech vendor
Customer support is good, and we interact frequently with the support team. I would rate customer support an eight....
Read full review of Palantir Foundry »
Anonymous User
Data Scientist at a financial services firm
Technical support is good and response time is 30 hours on average. Available knowledge-based articles are not very...
Read full review of Palantir Foundry »
Anonymous User
Director, Data Solutions at a financial services firm
I cannot comment on customer support since I did not have to reach out to customer support for anything during my use...
Read full review of Palantir Foundry »
Anonymous User
Associate - Inhouse Consulting at a pharma/biotech company
Technical support is okay.
Read full review of Palantir Foundry »
Anonymous User
Sr Consultant at a consultancy
The customer support is not that great.
Read full review of Palantir Foundry »
Shubham_Kumar
Data engineer at Capgemini
I used to interact with the AIP chatbot, which helps us navigate certain documentation or any minimal use cases if I...
Read full review of Palantir Foundry »
Kruthik Paduru
Data Pipelines Engineer at a comms service provider
The customer support is great.
Read full review of Palantir Foundry »
SRINIVAS RATHOD
Architect at L&T Technology Services
I haven't had the opportunity to discuss with Palantir Foundry technical support, but we were able to manage on our...
Read full review of Palantir Foundry »
Anonymous User
Global Enterprise Architect at a manufacturing company
The customer support is fine. We have the Forward Deployment Engineer, FDE, with us on site, but once again, it is...
Read full review of Palantir Foundry »
Ataul Haque
AI Engineer at a insurance company
The customer support from Palantir Foundry is great, with fast query resolution. However, ensuring that issues do not...
Read full review of Palantir Foundry »
Anonymous User
PALANTIR DATA ENGINEER at a healthcare company
I have not faced any problems with customer support for Palantir Foundry. Customer support and engagement for...
Read full review of Palantir Foundry »

Review 1 of 30

Vinay Lohakare
SAP Technical Architect at a tech vendor
You would always raise a P1 when you need a quick response. If it's not P1, then there is a delay in response. So if...
Read full review of SAP Business Warehouse »
Sibanshu Samantaray
SAP Lead Consultant at Bosch Global Software Technologies
Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the...
Read full review of SAP Intelligent RPA »
Dheeraj Ghorpade
Manager at Saama
I often communicate with the technical support of SAP PowerDesigner, raising incidents through the portal whenever I...
Read full review of SAP PowerDesigner »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
I rate SAP support 10 out of 10. They have different levels of support. The first is the customer, the second is...
Read full review of SAP SuccessFactors »
Umesh Vashisht
SEO Manager at Anand Group India
For technical support, we have an implementation partner who help us on a daily basis. If they are not able to...
Read full review of SAP SuccessFactors Learning »
MuhammadWaqar
IT Director at Interwood Mobel Pvt Ltd
SAP's technical support is average. They are not too good but also not too bad.
Read full review of SAP Business One »
Kumar-Saurav
Founder, CEO at AccelSoft Infotech
The customer service and support are satisfactory, but the ecosystem part needs some revisiting. If the ecosystem...
Read full review of SAP HCM »
ChiaraRomanelli
Cyber Security Consultant at Deloitte Risk Advisory
I would rate the technical support of the solution as seven out of ten.
Read full review of SAP SuccessFactors »
ROMIL SHAH
Deputy General Manger - Information Technology at Nayara Energy
My team members who are handling SAP have been in touch with support. I would evaluate support at four out of five....
Read full review of SAP Business Warehouse »
Argy Soudi
Senior Procurement Consultant at Ps digital tenders limited
Support could be faster for critical issues with SAP Ariba Procurement. Their support rating really depends on the...
Read full review of SAP Ariba Procurement »
Shreyas K M S
Systems Architect at NetApp
SAP has a portal where we can file trouble tickets and 24/7 call centers. We can log in or call them any time to get...
Read full review of SAP CRM »
Ercan Kocak
Head of Presales at Felece
The technical support team works well. There are no problems.
Read full review of SAP Commerce Cloud »
Miguel Barbosa
General Sales Manager at Seidor
I would rate support for SAP S/4HANA Finance at an eight out of ten.
Read full review of SAP S/4HANA Finance »
Syam Srikanth
Data Engineer at KASP
Technical support from SAP is awesome. If we have an issue, they give a good solution. Compared to Oracle's support,...
Read full review of SAP Data Services »
Zaved Ahmed
Bussiness Analyist at a retailer
SAP tech support is really bad. Most of the time, if you would write a mail, they would respond after two weeks.
Read full review of SAP Signavio Process Intelligence »
Anonymous User
Lead/Sr Ecommerce Developer at a retailer
Customer Service: It's great. Technical Support: It's great.
Read full review of SAP Commerce Cloud »
Anonymous User
Senior Consultant at a computer software company
I would rate my experience with technical support a four out of five.
Read full review of SAP Business Technology Platform »
Anonymous User
Senior MIS Project Manager at a tech services company
The technical support is good so is rated a six out of ten.
Read full review of SAP Business Data Cloud »
Anonymous User
HCM Solution Architect, SAP and SuccessFactors at a tech services company
Technical support is 7/10.
Read full review of SAP SuccessFactors »
Popoola Adams
Director at a tech services company
I work for an SAP partner company. We were the first SAP BusinessObjects partners in Nigeria, which is where I'm...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Delivery Head, Emergys India at a computer software company
The support from SAP Business One is helpful. I rate the support of SAP Business One a nine out of ten.
Read full review of SAP Business One »
Anonymous User
Territory Manager at a tech vendor
SAP support is average.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Data Architect at a pharma/biotech company
I did not use technical support.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Managing Consultant at a tech services company
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAP BusinessObjects Business Intelligence »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is very good. We are satisfied with them so far.
Read full review of SAP Mobile Secure »
Dr Rajiv Yadav
SVP at Krungsri
The interviewee never needed to contact SAP technical team for support.
Read full review of SAP SuccessFactors »
Anonymous User
Lean Manager at a tech services company
The solution's technical support team replies to the queries within a day or two.
Read full review of SAP Signavio Process Manager »
Anonymous User
BI Solution Architect at a manufacturing company
I rate SAP support seven out of 10. It's good but not at the expected level.
Read full review of SAP Business Data Cloud »
Anonymous User
Human Resources Consultant - Workforce Reporting at a government
I've never had to use technical support except to go to my own IT staff for help, and therefore I can't comment very...
Read full review of SAP Business Data Cloud »
VijayaraguramanRajaram
Consultant at a retailer
SAP technical support is very good. I would rate it an eight out of ten.
Read full review of SAP ERP »

Review 1 of 30

Technical Support

No Data Available

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