Compare Ontrack vs Veritas

Ontrack

Veritas

Based on 340 reviews.

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Buyer's Guide

Google Vault vs. Veritas Enterprise Vault.cloud

November 2026

Google Vault vs. Veritas Enterprise Vault.cloud

Updated: November 2026

Sample Customers

Veritas eDiscovery Platform

Eversheds Sutherland, Bluesource, Transatlantic Reinsurance, NBC Universal, CMS Derks Star Busmann

Veritas Enterprise Vault.cloud

Lixil, CDCR, Windsor Foods, KM&A, Bear

Popular Solutions

Veritas NetBackup

6 reviews

Veritas Backup Exec

5 reviews

Veritas NetBackup Appliance

9 reviews

Top Industries

No Data Available

Outsourcing Company

11%

Financial Services Firm

11%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

RahulSharma8
Storage Platform Engineer at Expedia Group
Veritas Alta Data Protection's primary use case is to back up S3 buckets and EC2 instances, containers, or mostly...
Read full review of Veritas Alta Data Protection »
SunilPanigrahi
Senior Manager at a logistics company
Veritas NetBackup is successfully used on a virtual platform where we are taking VM backups for almost 88 plus...
Read full review of Veritas NetBackup »
Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
MohamedFekry
Enterprise Architect at vertowave

Read full review of Veritas NetBackup Appliance »
Nizar Radad
Head of IT Department at Qcon
My main use case for Veritas Alta Recovery Vault is to have backup for my Office 365 environment. For my Office 365...
Read full review of Veritas Alta Recovery Vault »

Review 1 of 5

Customer Service

No Data Available

CanBolat
Solution Architect at GlassHouse
Global support is not enough to solve any problem. Local teams are ready to solve the problem.
Read full review of Veritas NetBackup »
Wail Khachfa
Network and Security Specialist at Ajman Digital Government
We receive very good support through our partner. We've been with them for over 10 years.
Read full review of Veritas NetBackup »
Pawel Augustyn
System Advisor at a tech services company
The customer service is good. It is not urgent, for example, in four hours, but in twenty-four hours, I see good...
Read full review of Veritas Backup Exec »
Storemgr67
Storage Manager at a financial services firm
There is room for improvement in the quality of the support.
Read full review of Veritas NetBackup »
Mohammad Hussain
Network Administrator at KING FAHD MILITARY MEDICAL COMPLEX
We rarely need their help. I would give their technical support an 8.5 out of ten. We are satisfied.
Read full review of Veritas NetBackup Appliance »
M Amin Anwar
Sr. Technical Support Consultant at a computer software company
The technical support is okay although we sometimes get caught in the crossover between shifts and our case gets...
Read full review of Veritas System Recovery »
Sammy Githinji
Technical Manager at Rigor Systems Limited
We do not face major challenges because we usually get support whenever we need it. Veritas has a very good support...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Senior Backup Engineer at a logistics company
We were not getting proper support for the support cases that we were opening. Some of that came down to the fact...
Read full review of Veritas NetBackup »
Nigel Judkins
Infrastructure Delivery Manager at a energy/utilities company
Their technical support is very good.
Read full review of Veritas NetBackup »
Onur YEL
System admin at a tech services company
When customers had a problem we couldn't solve, we opened vendor tickets. I spoke to Veritas engineers. Customers did...
Read full review of Veritas Enterprise Vault »
Mahdi Bahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
Due to sanctions, my customers are often unable to use support from the original companies. I have not had any...
Read full review of Veritas NetBackup Appliance »
Anonymous User
ICT-architect at a tech services company
The technical support is not bad. We have a partner contact channel, where we can log cases and communicate with...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Presales Engineer at a tech services company
I have not had end-user experience with the Veritas technical support.
Read full review of Veritas Backup Exec »
Anonymous User
IT admin at a financial services firm
While technical support is good, it takes them a long time, for reasons unbeknownst to me, to resolve issues, which...
Read full review of Veritas NetBackup »
Shahul Hameed
Senior Data Center Administrator at a manufacturing company
Technical support is adequate, but it could be improved.
Read full review of Veritas Backup Exec »
Anonymous User
F.3 - Information Services Department at a government
The technical support from Veritas is good. I would rate my experience with support at eight, where one is bad and...
Read full review of Veritas Enterprise Vault »
AbhishekKumar2
IT Team Leader at a financial services firm
With technical support, it feels like they aren't well trained and it takes forever to get answers out of them. We've...
Read full review of Veritas NetBackup Appliance »
Johnny Bozeman
Principal at a venture capital & private equity firm
Their customer support is not bad. I don't have any issues with technical support. Technical support is okay.
Read full review of Veritas NetBackup »
Anonymous User
Customer Solution Architect, IT Outsourcing & Cloud Computing Services at a comms service provider
I personally have never contacted technical support, however, our operations teams have. I haven't heard anyone in...
Read full review of Veritas NetBackup »
Kolawole Ariyo
Senior Specialist at MTN
The technical support can be better.
Read full review of Veritas NetBackup »
Gireesan C
Senior Manager at Datamatics Global Services Limited
Veritas' technical support is okay; not remarkable. The documentation is okay as well.
Read full review of Veritas Backup Exec »
Anonymous User
IT Specialist at a energy/utilities company
The few times that I had to contact technical support had been a bit cumbersome. You had to keep calling and you just...
Read full review of Veritas Backup Exec »
Anonymous User
Backup Administration Engineer at a financial services firm
Technical support runs the gamut depending on where your call lands. US based support out of MN or FL is generally...
Read full review of Veritas NetBackup »
Suman Jha
Manager - Backup & DR Global Infrastructure at TMF Group
The technical support is pretty good. We have reached out for Backup Exec and we have gotten the support that we needed.
Read full review of Veritas Backup Exec »
Anonymous User
Director Of Operations at a tech services company
Technical support is fine. In Turkey, we're able to get support quite easily.
Read full review of Veritas Alta SaaS Protection »
Anonymous User
IT Infrastructure Specialist at a computer software company
Regarding customer support, the change of Veritas cell to curiosity is a little hard to get better support now, but I...
Read full review of Veritas Alta Data Protection »
Anonymous User
Director
When I worked at Veritas I was technical support, so I know their processes quite well. I don't know if they've...
Read full review of Veritas Alta SaaS Protection »
Algimantas Slabada
IT Architect at a computer software company
Their technical support is very good. We have not had many issues, but it's okay.
Read full review of Veritas Backup Exec »
Anonymous User
Software Technology Specialist at a tech services company
The support has been good for Veritas NetBackup.
Read full review of Veritas NetBackup »
Anonymous User
Senior Consultant at a tech services company
It is hard to train someone on this program and the technical team wasn't very helpful. The customer service can be...
Read full review of Veritas Alta SaaS Protection »

Review 1 of 30

Technical Support

No Data Available

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