Compare One Identity vs SailPoint

OneLogin has thousands of customers across multiple industries and from around the globe such as Uber, Airbnb, Noom, Petco, Sony, Lucky Brand, Tesco, Airbus, Japan Airlines, Aetna, Compass, Kaplan, Susan G. Komen, AAA and PennyMac.

Active Roles by One Identity

City of Frankfurt, Moore Public Schools, George Washington University, Transavia Airlines, Howard County, MD. See all stories at OneIdentity.com/casestudies

Safeguard by One Identity

Cavium

Privileged Access Suite for Unix by One Identity

University of East Anglia, nForce Secure, dunnhumby

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

Identity Manager by One Identity

94 reviews

OneLogin by One Identity

88 reviews

Active Roles by One Identity

74 reviews

SailPoint Identity Security Cloud

9 reviews

SailPoint Agent Identity Security

1 reviews

Top Industries

Outsourcing Company

22%

Financial Services Firm

Computer Software Company

Comms Service Provider

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Puru Solanki ( ITIL. CISM , CCSP )
IT Head at Citadel Global
Active Roles by One Identity is our main solution for simplifying and automating user account management in our...
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Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin by One Identity »
Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of Identity Manager by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
Read full review of Password Manager by One Identity »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
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Review 1 of 5

Mitch MO
Specialist Consultant at a financial services firm
We use it to manage our lifecycle, to manage our access, and to make certification of our access. We use it for all...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
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Review 1 of 2

Customer Service

Dhanaji Mali
Technical Specialist at VDA Infosolutions Pvt. Ltd.
Excellent customer support is provided. I have interacted with the support team multiple times and they are very good...
Read full review of OneLogin by One Identity »
MiskaSiirto
Lead Solutions Architect at Tieto Sweden AB
I rate One Identity support nine out of 10. It's good most of the time. As a long-term partner, we don't create...
Read full review of Identity Manager by One Identity »
Martin Sirotnak
IT Manager at a non-profit
Since implementing OneLogin, I have only required technical support four times. The solution is well documented and...
Read full review of OneLogin by One Identity »
Maksym Tkachenko
Sales Engineer at Bakotech
Technical support is fine. The response time is great. If we need them to, they will scale all the way to development.
Read full review of Defender by One Identity »
HatemAly
Presales Manager at 1D Consulting
I do not have any comments about the customer support.
Read full review of OneLogin by One Identity »
Rajkumar Raut
Senior Software Engineer at a outsourcing company
OneLogin provides support, and I can raise tickets for any difficulty. They offer efficient support.
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Lalit Wagh
Machine Learning Engineer at a consultancy
Overall experience with One Identity Active Roles customer support has been highly solid and technically competent....
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Ankush Kondewar
Senior Technical Support Executive at DigitalTrack Solutions Pvt Ltd
I have had a great experience with the customer support team for One Identity Manager, as they are ready to provide...
Read full review of Identity Manager by One Identity »
IgnacioMartinez
Director of IT at a venture capital & private equity firm
I would've given support really high marks earlier. However, it's not as good anymore. I've submitted a couple of...
Read full review of OneLogin by One Identity »
Abhay Pillai
Technical Head at Netrion intelligence Pvt Ltd
My experience with customer support has been very good. I would rate customer support a nine.
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Varun Mehra
collaboration support engineer at a retailer
My experience with One Identity Safeguard support has generally been positive, but with some inconsistency. On the...
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Abhishek Pol
Cloud Engineer at Infobahn Technical Solution
Customer support for One Identity Active Roles is excellent.
Read full review of Active Roles by One Identity »
Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
It's rate support ten out of ten.
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Tanyanika Lewis
IT Support Technician at Interlaced
I would rate the vendor support that One Identity provides a ten out of ten.
Read full review of OneLogin by One Identity »
Satyamkumar Prajapati
Technical Writer at Mphasis
Customer support is good.
Read full review of OneLogin by One Identity »
Anonymous User
Product Owner Identity Access Management (IAM) at a computer software company
I'm satisfied with the level of support we receive. We use regular support. I was not aware premier support was an...
Read full review of Identity Manager by One Identity »
Anonymous User
Group Manager at a tech vendor
I've contacted support in the past. There is premiere and regular support, and I've used both. I work mostly on the...
Read full review of Identity Manager by One Identity »
Anonymous User
Software Solutions Architect at a computer software company
I have contacted support. I can create tickets for support and in approximately one hour, I have a response from the...
Read full review of Safeguard by One Identity »
Anonymous User
Principal Consultant at a tech services company
The German technical support is great. We are a German partner, and we find them knowledgeable and fast, as they do...
Read full review of Identity Manager by One Identity »
Anonymous User
Senior Identity Management Consultant at a computer software company
We use Premier Support from One Identity Manager. They respond quickly to our tickets, and our customers are...
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Anonymous User
Consultant at a outsourcing company
I would rate the technical support as a three. It has improved a bit in the past. I rate it three because it is a mix...
Read full review of OneLogin by One Identity »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
I use their regular support because their premium support is useless to me. Their support, in general, is useless...
Read full review of Identity Manager by One Identity »
Anonymous User
Cyber Security Analyst at a tech vendor
Customer support for One Identity Active Roles has generally been good and technically strong in my experience....
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Sarang Repale
Cyber Security Sales Executive at EVSPL
The customer support for One Identity Manager is good.
Read full review of Identity Manager by One Identity »
Anonymous User
Systems Specialist at a financial services firm
We have only used technical support through our partner/consultant company. We haven't been in direct contact with...
Read full review of Identity Manager by One Identity »
Hemanth Baroorker
Iam Lead at a insurance company
The customer support for One Identity Manager is very good. Whenever we reach out to them with any issues, we get a...
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Anonymous User
Service Desk Team Lead & Project Manager at Kodak
We use the vendor's regular support. Sometimes the response time is slow. Sometimes we don't feel the answers they...
Read full review of Active Roles by One Identity »
Anonymous User
VP Risk Management at a financial services firm
I would rate the technical support as very good and strong. We're happy with the support we get from our One Identity...
Read full review of Safeguard by One Identity »
Anonymous User
Co-Owner at a tech services company
The One Identity Manager support is good.
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Sergey Smirkin
Head of Information Security at a financial services firm
Our experience with technical support has been disappointing. We require more prompt and faster response times. We...
Read full review of Safeguard by One Identity »

Review 1 of 30

RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
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Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
Read full review of SailPoint Identity Security Cloud »
Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
Read full review of SailPoint Identity Security Cloud »
Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
Read full review of SailPoint Identity Security Cloud »
HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect at a real estate/law firm
The customer support for SailPoint Agent Identity Security is at a lower level of competence based on my experience...
Read full review of SailPoint Agent Identity Security »
Anonymous User
Senior IT Consultant at a consultancy
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint Identity Security Cloud »
Narayanan D
Principle at a manufacturing company
I am satisfied with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
Read full review of SailPoint Identity Security Cloud »
Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
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Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a manufacturing company
I have not interacted with their technical support.
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Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
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Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
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Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
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Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
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Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
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Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
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Emiliano Saccani
Product Manager, Consultor at Assertiva
The technical support and community for SailPoint is great.
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Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
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Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
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Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
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Review 1 of 30

Technical Support

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