Compare Okta vs SailPoint

Okta

Based on 107 reviews.

SailPoint

Based on 72 reviews.

Latest Research

Buyer's Guide

Okta Platform vs. SailPoint Identity Security Cloud

December 2025

SailPoint Identity Security Cloud vs. Okta Platform

Updated: December 2025

Buyer's Guide

Okta Platform vs. SailPoint Identity Security Cloud

December 2025

Okta Platform vs. SailPoint Identity Security Cloud

Updated: December 2025

Sample Customers

Okta Platform

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

Auth0 Platform

1. Airbnb 2. Accenture 3. Adidas 4. Atlassian 5. Audi 6. Baidu 7. BlackRock 8. Cisco 9. CocaCola 10. Dell 11. eBay 12. FedEx 13. Fiat Chrysler 14. Ford 15. Google 16. Groupon 17. Hewlett Packard Enterprise 18. IBM 19. Intel 20. LinkedIn 21. Mastercard 22. Mercedes Benz23. Microsoft 24. Nike 25. Oracle 26. PayPal 27. Pinterest 28. Qualcomm 29. SAP 30. Spotify 31. Tesla 32. Toyota

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

Okta Platform

28 reviews

Auth0 Platform

7 reviews

SailPoint Identity Security Cloud

17 reviews

Top Industries

Manufacturing Company

11%

Computer Software Company

10%

Financial Services Firm

Educational Organization

Financial Services Firm

15%

Computer Software Company

10%

Manufacturing Company

10%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SumitMundik
Lead Admin Systems at a financial services firm
I don't have many details about Okta Workforce Identity. I use the tool just to sign in to different applications...
Read full review of Okta Platform »
Vishal Chopade
Senior Software Engineer at a comms service provider
My main use case for Auth0 is for authentication purposes for my APIs. I rely on it mainly to give specific access to...
Read full review of Auth0 Platform »

Review 1 of 2

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 1

Customer Service

Mihir Parekh
Associate Security Architect at a tech vendor
The solution's technical support depends on the service level. Okta has certain packages, like gold or silver levels....
Read full review of Okta Platform »
Upendar G
Senior Consultant at a tech vendor
We have a strong internal support system including application support, data center, and IDM teams. However, direct...
Read full review of Okta Platform »
Berkley Lamb
Access Integration Engineer at a manufacturing company
I rate the support from Okta Workforce Identity a four out of five.
Read full review of Okta Platform »
Deena Dayalan K
Global Leader Application Operations & Operational Excellence at a manufacturing company
We have not had any major challenges over the past two years; however, they do offer quality customer service to all...
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Grijesh Maurya
Distinguished Engineer & Senior Technical Architect at a media company
We have been satisfied with their customer support.
Read full review of Okta Platform »
Oscar Iván Mejía
Database and Systems Manager of the IT department at a educational organization
Technical support is excellent. They are helpful and responsive.
Read full review of Okta Platform »
Siddhit-Renake
Technology Architect at a tech vendor
My team was in touch with their counterparts from marketing and technical resources, but because it was a PoC...
Read full review of Auth0 Platform »
Serge Wautier
CTO at a non-profit
Their support is excellent. I had an issue, and their response was very helpful.
Read full review of Auth0 Platform »
Anees Shoukat
Full Stack PHP/Python AWS Developer at a tech services company
We haven't escalated any questions to customer support.
Read full review of Auth0 Platform »
Chetanya Sharma
IT Administrator at a tech vendor
Okta Customer Identity's technical support is fine; they help to fix tickets within the timeline and their support is...
Read full review of Okta Platform »
Pradip Niladhe
Senior Associate Software Engineer at a tech services company
The technical support of Okta Customer Identity is very prompt in responding.
Read full review of Okta Platform »
Anonymous User
Technology Manager at a pharma/biotech company
Customer Service: Customer service is excellent. Technical Support: Techncial support is excellent.
Read full review of Okta Platform »
Anonymous User
Senior Director of Application Services at a comms service provider
They meet our needs. We haven't had a problem with technical support answering any of our questions.
Read full review of Okta Platform »
RafalStas
CEO at a tech services company
I've never contacted technical support. I've only ever used web pages to assist me with questions, and that has been...
Read full review of Okta Platform »
Fazil Hussain
SW Engineer at a consultancy
I haven't used the tool's technical support yet, but it has good documentation and an online community for support.
Read full review of Auth0 Platform »
Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
Read full review of Okta Platform »
Anonymous User
Systems Engineer II at a energy/utilities company
Customer Service: Customer service is excellent. We don't have to worry when we have an issue; they are always on top...
Read full review of Okta Platform »
Anonymous User
Security Architect at a construction company
We've had good experience with technical support.
Read full review of Auth0 Platform »
Anonymous User
Technical Team Lead at a computer software company
I have not personally experimented with technical support from Okta Workforce Identity, but I see there is a good...
Read full review of Okta Platform »
Anonymous User
Implementation Engineer at a tech vendor
The technical support for Okta is really supportive.
Read full review of Okta Platform »
Anonymous User
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
Read full review of Okta Platform »
Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Platform »
Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Platform »
Anonymous User
Digital VP, Associate Principal at a consultancy
Level of technical support - 7/10. They keep changing the support engineers (shared resource pool). Every time a new...
Read full review of Auth0 Platform »
Anonymous User
Customer at a tech services company
We had some contact with technical support at the beginning and it was rather good. We are satisfied with the level...
Read full review of Okta Platform »
Anonymous User
Managing Director at a tech services company
They're pretty good. I know they're a big organization, and they have a lot of clients. So, it's a place where...
Read full review of Okta Platform »
Arun Kumar V
Manager- IT Operations at a tech company
Customer Service: 9 out of 10 Technical Support: 9 out of 10
Read full review of Okta Platform »
Esteban Quinones
Manager, Identity Management Services at a financial services firm
They work really well.
Read full review of Okta Platform »
AlessandroPiana
Senior Security Architect South Europe at a tech services company
The technical support is good but not very responsive regarding my needs in getting details. They are difficult to...
Read full review of Okta Platform »
Shlomi Cohen
System Architect at a media company
When we faced problems with Cognito, we opened a ticket with Amazon and the response was horrible. Interacting with...
Read full review of Auth0 Platform »

Review 1 of 30

Tomi Pitkanen
Head of ICT Security at a energy/utilities company
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
Mitch MO
Specialist Consultant at a financial services firm
I have not directly received support from this company because another department handles all support inquiries....
Read full review of SailPoint Identity Security Cloud »
RameshBhattacharjee
Manager at a financial services firm
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Quach Van Lam
Security Officer at a financial services firm
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
DharmendraKumar1
Senior Manager Cybersecurity at a tech vendor
Technical support is very good. I would rate them a nine out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »
Emiliano Saccani
Product Manager, Consultor at a tech services company
The technical support and community for SailPoint is great.
Read full review of SailPoint Identity Security Cloud »
Edwin Yang
Technical Account Manager at a computer software company
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
Read full review of SailPoint Identity Security Cloud »
Chris Derjany
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
Read full review of SailPoint Identity Security Cloud »
Balaji Murala
Senior Manager at a tech consulting company
The technical support is wonderful.
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint Identity Security Cloud »
Julian Robertson
IT Architect at a university
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
Read full review of SailPoint Identity Security Cloud »
Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
Read full review of SailPoint Identity Security Cloud »
Diego Rivera
Commercial and Technical Professional Manager at a computer software company
The customer support process is slow at times because they do not have proper language support for my clients in...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
Read full review of SailPoint Identity Security Cloud »
Narayanan D
Principle at a manufacturing company
I am satisfied with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
Marcelo Marya
Governance Specialist Tl at a insurance company
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

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