Compare Okta vs SailPoint

Okta

Based on 131 reviews.

SailPoint

Based on 72 reviews.

Latest Research

Buyer's Guide

Okta Platform vs. SailPoint Identity Security Cloud

March 2026

SailPoint Identity Security Cloud vs. Okta Platform

Updated: March 2026

Buyer's Guide

Okta Platform vs. SailPoint Identity Security Cloud

March 2026

Okta Platform vs. SailPoint Identity Security Cloud

Updated: March 2026

Sample Customers

Okta Platform

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

Okta Platform

37 reviews

Auth0 Platform

17 reviews

SailPoint Identity Security Cloud

13 reviews

Top Industries

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

Educational Organization

Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sebastian Micu
Auth0 | Ciam Consultant at Intragen
Auth0 Platform's main use case is to serve as an identity provider for all the applications that users want to...
Read full review of Auth0 Platform »
Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
I have hands-on experience with Okta Platform for a little over three years, starting in 2023, integrating SaaS apps...
Read full review of Okta Platform »

Review 1 of 2

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 1

Customer Service

Siddhit-Renake
Technology Architect at Hewlett Packard Enterprise
My team was in touch with their counterparts from marketing and technical resources, but because it was a PoC...
Read full review of Auth0 Platform »
Terrell Potts
Software Engineer at Arrowlytics, LLC
I have not often communicated with the technical support specialists of Auth0 Platform, except possibly during rare...
Read full review of Auth0 Platform »
Wissam Khashab
IT Security Manager at Sara
The company has very good tehnical support and they respond quickly.
Read full review of Okta Platform »
Mahesh-Subramanian
Vice President at Chargebacks911
The support was very good.
Read full review of Okta Platform »
AmitSingh2
Microsoft Azure Engineer at Sycomp
Support is good. However, sometimes it takes them a bit longer to deal with issues.
Read full review of Okta Platform »
Erik Aceiro
Solutions Architect III at Raizen
I rate the technical support a ten out of ten. It is very good.
Read full review of Auth0 Platform »
MiguelPurizaca
IT Manager at Clear Channel
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency. They...
Read full review of Okta Platform »
Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
Read full review of Okta Platform »
KarthikeyanS2
Co-Founder at Product Fusion
Customer service used to be very responsive. Now, the community support is helping us for a long time. Whatever you...
Read full review of Auth0 Platform »
Fazil Hussain
SW Engineer at LVL237
I haven't used the tool's technical support yet, but it has good documentation and an online community for support.
Read full review of Auth0 Platform »
Hichem TALEB-BENDIAB
CDO & Co-Founder at ELYTIK
Technical support is excellent.
Read full review of Okta Platform »
Esteban Quinones
Manager, Identity Management Services at Verisk Analytics
They work really well.
Read full review of Okta Platform »
Anonymous User
Systems Engineer II at a energy/utilities company
Customer Service: Customer service is excellent. We don't have to worry when we have an issue; they are always on top...
Read full review of Okta Platform »
TimoHamalainen
Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania
There were times I needed to escalate some questions to the technical support team of Okta Workforce Identity, and on...
Read full review of Okta Platform »
Anonymous User
Security Architect at a construction company
We've had good experience with technical support.
Read full review of Auth0 Platform »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Platform »
Anonymous User
Director Cloud Software Development at a manufacturing company
For enterprise, I would rate technical support a nine out of ten. For any kind of lower starter package, I would rate...
Read full review of Auth0 Platform »
Arun Kumar V
Manager- IT Operations at Yodlee
Customer Service: 9 out of 10 Technical Support: 9 out of 10
Read full review of Okta Platform »
Anonymous User
Digital VP, Associate Principal at a consultancy
Level of technical support - 7/10. They keep changing the support engineers (shared resource pool). Every time a new...
Read full review of Auth0 Platform »
Anonymous User
Identity Engineer at a pharma/biotech company
Initial technical support is not very responsive, it's only after escalation that we get proper support.
Read full review of Okta Platform »
Anonymous User
Associate Software Engineer at a computer software company
I did not need to communicate with technical support during the initial setup because, while working with my test...
Read full review of Auth0 Platform »
Anonymous User
Chief Technology Officer at Windval Technology Solutions LLC
Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.
Read full review of Okta Platform »
Shlomi Cohen
System Architect at Skai
When we faced problems with Cognito, we opened a ticket with Amazon and the response was horrible. Interacting with...
Read full review of Auth0 Platform »
Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
Overall, customer support tends to be dependable, but the real experience will depend on the support tier selected...
Read full review of Okta Platform »
Tom Foale
CTO at Klaatu IT Security Ltd
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
Read full review of Okta Platform »
Anonymous User
Information Technology Consultant at a tech services company
There were a couple of occasions where I needed some support while setting it up for our RDS environment. Their...
Read full review of Okta Platform »
Anonymous User
Information Systems Engineer at a healthcare company
They provide a lot of support but there are still places where we get stuck.
Read full review of Okta Platform »
Anonymous User
Java Developer at a consultancy
I rate Okta support eight out of 10.
Read full review of Okta Platform »
Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
Read full review of Okta Platform »
Samarjeet Tomar
Technical Solutions Lead at a insurance company
I didn't like Okta's support. They say they have very good support, but the moment you create a ticket, they will...
Read full review of Okta Platform »

Review 1 of 30

HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
Read full review of SailPoint Identity Security Cloud »
RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
Read full review of SailPoint Identity Security Cloud »
RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sailpoint implementation Engineer at Starlink Ukraine
The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical...
Read full review of SailPoint Identity Security Cloud »
Emiliano Saccani
Product Manager, Consultor at Assertiva
The technical support and community for SailPoint is great.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
DharmendraKumar1
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
Technical support is very good. I would rate them a nine out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
Read full review of SailPoint Identity Security Cloud »
Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.