Compare Nintex vs Tricentis

Nintex

Based on 78 reviews.

Tricentis

Based on 213 reviews.

Latest Research

Buyer's Guide

Nintex RPA vs. UiPath Platform

December 2025

UiPath Platform vs. Nintex RPA

Updated: December 2025

Sample Customers

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Nintex Process Platform

4 reviews

4 reviews

0 reviews

22 reviews

9 reviews

3 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

Financial Services Firm

12%

Manufacturing Company

11%

Computer Software Company

11%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hafiz Muhammad Usama
Manager Mobility & Digitalization at a manufacturing company
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Ashu Singh
Senior quality analyst at a financial services firm
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at a computer software company
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

KariemShawky
Director of IT Operation at a financial services firm
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Todd Blake
Senior IT Specialist at a healthcare company
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at a computer software company
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
Haris Qureshi
Enterprise Architect at a tech services company
The technical support is good if you need to build something. The community is very active and helpful.
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Thuc NGUYEN
Technical Program Manager at a aerospace/defense firm
We have the consultant doing the deployment.
Read full review of Nintex Process Platform »
Rob Witthoft
Director Of Operations at a tech services company
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
Read full review of Nintex Process Platform »
Satya Singh
Human Resource Executive at a insurance company
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
Read full review of Nintex Process Platform »
Omar_Ismail
ECM, Archives and Digital Preservation Consultant at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
Read full review of Nintex Process Platform »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
Read full review of Nintex Process Platform »
Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
Read full review of Nintex Process Platform »
Yaniv Straus
Delivery Manager at a energy/utilities company
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
Read full review of Nintex RPA »
OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
Read full review of Nintex Process Platform »
Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
Read full review of Nintex Process Platform »
Steven Berg
SharePoint Administrator at a insurance company
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
Read full review of Nintex Process Platform »
Einat Tal
OCIO at a financial services firm
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
Read full review of Nintex RPA »
RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
Read full review of Nintex Process Platform »
Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
Read full review of Nintex Process Platform »
Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
Read full review of Nintex Process Platform »
Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
Read full review of Nintex Process Platform »
Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
Read full review of Nintex RPA »
Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
Read full review of Nintex Process Platform »
Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
Read full review of Nintex RPA »
Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
Read full review of Nintex RPA »
TARIQ ISLAM
Principal Consultant at a tech services company
Their support is excellent.
Read full review of Nintex Process Platform »
Shadab Beg
System Development Analyst at a energy/utilities company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
Read full review of Nintex Process Platform »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »

Review 1 of 30

VijaySawale
Test Associate & Manager at a tech services company
Technical support is available 24/7. I am satisfied with the support.
Read full review of Tricentis Tosca »
Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at a computer software company
As part of the licensing, our company receives standard tech support, and the support team has been highly responsive...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at a financial services firm
TestProject's technical support team is friendly and cooperative. TestProject's technical support team answered all...
Read full review of TestProject [EOL] »
GaneshMuralidharan
Global Delivery Head at a consultancy
The support is really good. Our company had opted for platinum support, that is, like, twenty-four hours of service...
Read full review of Tricentis Tosca »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
Technical support used to be better. It is now a bit difficult to reach out compared to previous experiences....
Read full review of Tricentis Tosca »
Shahid Manzoor
Software Quality Assurance Supervisor at a transportation company
I've never reached out to technical support.
Read full review of SpecFlow »
Nigel Powell
QA Lead Engineer at a tech services company
Their technical support is fairly good, but it's all done through email, which is a little difficult.
Read full review of Tricentis Tosca »
MarkusBonner
Release Test Manager at a tech company
The quality of Tricentis support really depends on the type of issue. When it's important, I go through the surveys,...
Read full review of Tricentis Tosca »
Anonymous User
Web Engineer at a tech services company
Customer Service: 8/10 - Our account rep, Evan, and engineer, Steve, were great to work with when we were looking at...
Read full review of Tricentis NeoLoad »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
NibsMishra
AVP, Testing Service Owner at a insurance company
We had someone from Tricentis here until September or mid-October. He was not a very technical resource, but he was...
Read full review of Tricentis Tosca »
Anonymous User
Software Analyst at a financial services firm
Customer Service: Quite good – they were trying to solve the problem. Technical Support: It was ok. I have seen...
Read full review of Tricentis Tosca »
Anonymous User
QA Expert
Good. Eight out of 10.
Read full review of Tricentis qTest »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Software Developer at a tech services company
Customer Service: I would rate customer service 10/10. Technical Support: Technical support is 10/10.
Read full review of Tricentis Tosca »
Ashish-Kulkarni
Supervisor, Quality Assurance at a financial services firm
We have been in contact with the support team. Since Neotys became Tricentis, the turnaround time for support queries...
Read full review of Tricentis NeoLoad »
Anonymous User
Chief Technology Officer (Co-Founder) at a transportation company
The technical support is good.
Read full review of TestProject [EOL] »
Anonymous User
Senior Load Test Engineer at a tech vendor
The support from Neotys is very good. Responses are timely and come from experienced, knowledgeable load testing...
Read full review of Tricentis NeoLoad »
Anonymous User
Application Portfolio Management, Project Portfolio Management and Governance at a manufacturing company
Pretty good (8 out of 10). Capable, but sometimes slow.
Read full review of Tricentis Tosca »
VSwaminathan
Product QA Manager at a computer software company
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »
Anonymous User
Senior QA Manager at a retailer
Technical support is good. We get all the information through the call centers and they give us tutorials as well....
Read full review of Tricentis Tosca »
Hector Martinez
Quality Assurance Test Engineer at a computer software company
Their technical support is awesome. It's one of the best things that they have. When we found a challenge or a...
Read full review of Tricentis Flood »
Anonymous User
Senior QA Engineer Lead at a consultancy
I've never reached out to technical support. I cannot speak to how helpful or responsive they would be. That said,...
Read full review of TestProject [EOL] »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
gagneet
Continuous Delivery Lead at a tech consulting company
Customer Service: Excellent almost 16x5 service with issue resolution within a given 24-hour time frame. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a financial services firm
The support we received from Tricentis Tosca was good, but it can improve. I rate the support from Tricentis Tosca a...
Read full review of Tricentis Tosca »
SridharNellore
Performance Test Lead at a manufacturing company
Connecting with the solution's technical support can be time-consuming. The turnaround time for a ticket raised is...
Read full review of Tricentis NeoLoad »
Srihari K
Senior Software Engineer at a tech services company
There is a lack of a knowledge base, and the time it takes for them to respond is a bit slow. While there is a delay...
Read full review of Tricentis Tosca »
Raja Rao Malkari
Principal Performance Architect at a tech vendor
The community support is good. Whenever we have an issue, they provide support to resolve it. If we need information...
Read full review of Tricentis NeoLoad »
Khushal Chate
SAP Test Manager at a computer software company
Initially, we were able to create a case. Right now, that function is not very useful. We also have to request remote...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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